CarMax review: Sales staff at Carmax Plano, TX

I ordered a BMW M3 to be delivered to the Plano Carmax store after receiving a loan approval. During my first encounter with the sales department, I was told how when they get a sporty car in, it usually ends up a demo for a few months. Well, you will never guess, the car arrived at the Plano store, I was told it wasn't ready. The next day, not ready. The next day, they told me they never received the title and offered to give back the shipping fee. I contacted the shipper and the Fort Bend Store where it was located; the title was sent with the car, and the guys at the Plano store were lying about not receiving it. I contacted consumer relations at Carmax, and the car magically became available.

I booked a 24-hour test drive, got there, and they only gave me 20 minutes and demanded I bring it back. Once again, I spoke to headquarters, and they gave me a 24-hour test drive. When picking it up, AJ AWAD informs me that the car couldn't be taken; he claimed it was leaking fuel. He poured fuel on the ground then called me back to see it. It is all a ruse. Once again lying, the manager even tells me "it poured all of the fuel on the ground." I go back and look at the car; it's got a full tank, no leak. It takes them two weeks and several hundred miles to fix this alleged leak (I took a photo of the mileage). Now a month has passed.

To get to the point: Upon purchasing the car, I was treated like a thief. They demanded to log into my bank, and if I didn't, they wouldn't sell the car. I brought a check for $13,500. I was called a liar, a thief, insulted, cussed at, and challenged to a fight and extorted by salesman AJ AWAD and the manager. They said my income wasn't valid. I was told that if I had some cash (for their pocket) to put down in addition to the $13,500 check, they would waive my income verification and credit check. If not, I could #^& off! CARMAX, I know this is not policy. You get one opportunity to fix this a lawsuit and criminal charges will ensue if not.