CB Car Dealers CarMax Complaints #242-261

CarMax review: condition of vehicle purchased ( 1 comment)

SLOCAR of Carmel, US

Oct 04, 2011 9:28 pm UTC

Resolved

Less than a month ago I purchased a 2008 ford truck wth less than 30k from Carmax in Milwaukee, the vehicle looked good and I liked it, while driving home I noticed a horrible screaching sound coming from the wheels on turns, I became concerned but thought that perhaps the chemical that they put on wheels when cars are cleaned was the cause of the sound. I took my "new" truck on a trip with a friends and family and while driving they heard the screaching sound and felt unsafe and scared while inside my truck. I took the truck back to CarMax all they can say was that the tires were within specs and offer no solutions, I took the vehicle to the Ford dealer and spoke with a service manger and he said that the truck needed tires and that I will not be safe driving in bad weather because the tires appeared "dry rot" and worn on corners. I returned to CarMax and the same song and dance was performed "the tires are within specs" until I offered to pay for them, then they agreed to take my money. What a terrible place for business. Never again

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments

Add a comment

corpgreed

Naugatuck, US

4 comments

corpgreed of Naugatuck, US

Jan 11, 2013 2:06 pm UTC

I worked at carmax and it was horrible to try and sell a vehicle that made noises and had vibrations. I was told all the vehicles went through a 125 point inspection and I believed them, and why not I was in training. As time went on, I noticed many vehicles had issues, and lost my confidence in trying to sell. Even if it's true that the vehicles go through this inspection, that DOESN'T mean that all issues are fixed. Buyers beware of carmax.

CarMax - be well prepared to enter a nightmare world! 57

CarMax - they underpay salesmen 3

Resolved

CarMax - some facts about carmax 5

Resolved

CarMax - scam and cheating 8

Resolved

CarMax - it's a den of #s 7

Resolved

CarMax - they need to be reported 4

Resolved

CarMax - Vehicle warranty and repair issue

CarMax - Car 2

CarMax - 2015 Wrangler Rubicon VIN 1C4BJWFG7FL615830

CarMax - Selling a vehicle

View all CarMax reviews and complaints

CarMax Contacts

CarMax phone numbers

+1 (800) 519-1511

Click up if you have successfully reached CarMax by calling +1 (800) 519-1511 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (800) 519-1511 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (800) 519-1511 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (800) 519-1511 phone number

Head Office

+1 (800) 925-3612

Click up if you have successfully reached CarMax by calling +1 (800) 925-3612 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (800) 925-3612 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (800) 925-3612 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (800) 925-3612 phone number

Auto Finance

+1 (888) 922-7629

Click up if you have successfully reached CarMax by calling +1 (888) 922-7629 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (888) 922-7629 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (888) 922-7629 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (888) 922-7629 phone number

Stale Check Team

+1 (888) 922-4911

Click up if you have successfully reached CarMax by calling +1 (888) 922-4911 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (888) 922-4911 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (888) 922-4911 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (888) 922-4911 phone number

Stale Check Team

+1 (844) 765-5757

Click up if you have successfully reached CarMax by calling +1 (844) 765-5757 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (844) 765-5757 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (844) 765-5757 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (844) 765-5757 phone number

Supplier Inquiries

+1 (804) 747-0422

Click up if you have successfully reached CarMax by calling +1 (804) 747-0422 phone number 0 0 users reported that they have successfully reached CarMax by calling +1 (804) 747-0422 phone number Click down if you have unsuccessfully reached CarMax by calling +1 (804) 747-0422 phone number 0 0 users reported that they have UNsuccessfully reached CarMax by calling +1 (804) 747-0422 phone number

More phone numbers

CarMax emails

marketing_carmax@carmax.com

100%
Confidence score: 100%

Support

CarMax address

12800 Tuckahoe Creek Parkway, Richmond, Florida, 23238, United States

CarMax social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 29, 2026
View all CarMax contacts