The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
CarMaxcondition of vehicle purchased

S

Less than a month ago I purchased a 2008 ford truck wth less than 30k from Carmax in Milwaukee, the vehicle looked good and I liked it, while driving home I noticed a horrible screaching sound coming from the wheels on turns, I became concerned but thought that perhaps the chemical that they put on wheels when cars are cleaned was the cause of the sound. I took my "new" truck on a trip with a friends and family and while driving they heard the screaching sound and felt unsafe and scared while inside my truck. I took the truck back to CarMax all they can say was that the tires were within specs and offer no solutions, I took the vehicle to the Ford dealer and spoke with a service manger and he said that the truck needed tires and that I will not be safe driving in bad weather because the tires appeared "dry rot" and worn on corners. I returned to CarMax and the same song and dance was performed "the tires are within specs" until I offered to pay for them, then they agreed to take my money. What a terrible place for business. Never again

Responses

  • Co
    corpgreed Jan 11, 2013

    I worked at carmax and it was horrible to try and sell a vehicle that made noises and had vibrations. I was told all the vehicles went through a 125 point inspection and I believed them, and why not I was in training. As time went on, I noticed many vehicles had issues, and lost my confidence in trying to sell. Even if it's true that the vehicles go through this inspection, that DOESN'T mean that all issues are fixed. Buyers beware of carmax.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.