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Carflexiunprofessional and bad service

Honestly say, this is very bad and unprofessional service. It destroyed out pleasant trip recently in Gold Coast. We booked the car online and filled all flight information and my contact detail. Because the airline delayed one hour, when we got out airport, there was no shuttle at such. I rang their service by using international toll call for more than one hour. No one answered the phone. They told me the phone transferred to operator and went to a circle. I had to take taxi to hotel. Because I had not used the rental car and I requested refund. This company has no telephone contact and only can get them through email. It is very very slow to response to email. It normally take a few days to get useless answer. And declined my request. Money is one thing and they tried to cheat customer and rip off customer.

PLEASE PLEASE take extremely care when you use their service. It looks save a few dollars, but in the end you can waste more money and time.

  • CarFlexi Customer Care's Response, Oct 02, 2019

    Dear Sir/Madam,

    Thank you for taking time to send us your comments.

    Could you please advise your voucher number?

    Thank you for your kind response.

    Kind regards,
    CarFlexi.com

  • Updated by Gary13579, Oct 02, 2019

    Hello, CarFlexi

    Here is my voucher number - CFD605F4. I discussed this matter through quite number of emails with your company. This is simple matter, it should be sorted out asap. Cheers

  • CarFlexi Customer Care's Response, Oct 10, 2019

    Dear Sir/Madam,

    Thank you for your response.

    Our customer service team has just send you an e-mail and we have proceed in refunding you the downpayment amount of your rental.

    On behalf of the car rental company please accept our sincere apologies for this inconvenience faced.

    Thank you.

    Kind regards,

    CarFlexi.com

Ga
Sep 30, 2019

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