CarFlexi review: Confirmed booking, but no car arrived and the supplier could not be contacted

I booked a Hyundai i10 or similar automatic car through Carflexi for pickup at Amman Corp Hotel on 17 July 2026 at 08:00. AutoUnion was shown as the local supplier. I paid approximately €10 when making the reservation and received a confirmed booking.

The car never arrived at the hotel. I was left without the vehicle despite having a confirmed reservation and a specified delivery time and location.

I also tried the AutoUnion contact numbers provided or published for Amman, but none of them connected me to anyone who could assist. There was therefore no practical way to contact the local supplier or find out whether the car was coming.

I cannot determine whether the failure was caused by Carflexi or AutoUnion. However, Carflexi accepted my payment, confirmed the booking and selected the local supplier. A customer should not have to investigate which company is responsible after the confirmed service is simply not provided.

The reservation fee was only around €10, but the main issue is not the amount. The main issue is that I relied on a confirmed booking, arranged my plans around it and was left without transportation.

Based on this experience, I cannot recommend Carflexi. A confirmed booking through Carflexi did not guarantee that the vehicle would actually be delivered or that the local supplier could be contacted.

Booking reference: CFCA*A56. Full confirmation and screenshots are available as evidence.