SUBMIT A COMPLAINT

[Resolved] Caratlane.comnever buy anything, they don't ship jewelry

5

Unsatisfied with their support.
My order consisted only of one ring. Here are the details:
Order # : [protected]
Brand - Collection: Caratlane
Stock No JR00394-YGP900
Metal/Purity 18 Kt Yellow Gold
Approximate Metal Weight 2.05 gms
Size 12
Height 3.3 mm
Width 5.2 mm
I ordered it on 08/04/2017

My question: where is my ring? It's been more than a month. I ordered it as a present for my mom, she adores rings and it was her birthday yesterday. You really let me down.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • CaratLane.com Customer Care's Response · Sep 07, 2017

    Dear Customer
    Greetings!! We sincerely apologize for the convenience caused.
    Request you to share the correct order details - order no./registered email ID/registered contact no. for us to be able to be able to check and update you the status of your order. We assure you that we shall have the same resolved on priority.

  • CaratLane.com Customer Care's Response · Sep 08, 2017

    Dear Customer
    Greetings!! We sincerely apologize for the inconvenience caused.
    Request you to share the correct order details - order no./registered email ID/registered contact no. for us to be able to check and update you the status of your order as the order number shared by you was cancelled 3 years back. We assure you that we shall have the same resolved on priority.

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