CAQH systems — Enrollment as a provider for eft services, non responsiveness
I am a sole professional who recently started accepting Anthem BCBSNH insurance. I am trying to set up EFt payments as I have with other insurance. Those took 2 days...I filled out info, they sent trial pay'ts to my CU, and I am receiving payments.
Anthem uses CAQH, with which I am already registered as a provider. To get EFT payments, I not only have to set up EFT but ENROLL! This has been a disaster. Because my "professional' name is slightly different (uses my middle initial) than my CU acct. the name the CU officer wrote was slightly different. It took some time to get htem to jive.
Now, they have been calling me (once at 7AM! and another in the evening...when I see clients) and told me that I must respond by PHONE within a business day to verify info!!!
I have tried for TWO days to call and just get a recording for over ONE HOUR each time!!! I have emailed them and get back a canned response that I must verify by phone. Today they sent an email saying my verification FAILED!!
They just contacted me again and they continue to give me the same phone number where NO ONE actually answers, but the recording for over 1 hour with 'we have an unusually high number of calls...et al"/
I can find no MAIN number to call, as when I do, everyone says they have nothing to do with enrollment. This is an impossible NO WIn and should be looked into. and I want this resolved
I have given them a time window in which to calll me, but I have no hope of them doing so
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