Captain D's review: An apology and refund

First, I would like to file a formal complaint about a horrible experience at the Overland store today. I placed an order at the speaker in the drive thru without a problem. I drove around to the pick-up window and noticed a toddler in the drive thru area. I didn't know if today was take a child to work day or what? The cashier approached the window and the toddler followed. I paid for my order and smiled. The cashier walked away I guess to prepare my order, so I just had a conversation with the toddler for a while until my order was ready. As the cashier approached the window, she picked the toddler up and placed the toddler on her hip and handed me my order. I couldn't believe what I was seeing. I didn't know if I was at a daycare or a restaurant. WOW!

Second, Once I got home with dinner for my husband and I, we were very disappointed in our meals. The fish was undercooked without crunchy edges. The fries were cold and skimpy, the coleslaw was different (no carrots and too much mayo) the gumbo was 98% rice (no roux,

no gumbo). My husband insisted I take the food back. But it is such an inconvenience to go back to a store that I was already uncomfortable with, so I decided to call the store instead. (BIG MISTAKE)

I called the store and spoke to Monica who is the cashier that waited on me. I explained to her my issues with the meal. She gave me two options; 1) come back and she will replace the food or 2) get a refund. I explained to her that I will not be able to come back today. She said that she would put my name in the book and that I have to come back before the week is over for my replacement. I told her that I'm rarely in the area and that I don't know if I would be able to make it back so soon. She then stated that's ok, I will put your name in the book, and she will add her name as approval so I can come in anytime for a replacement. Hmmm, I said to her. I would just like a refund instead and asked for the store manager. She said the store manager left at 2p.m. and that she was in charge. I asked for the store manager's name, she said her name was Sharnice and couldn't give out her last name and said I can call her tomorrow to get a refund and hung up.

I called the store right back to see if we somehow got disconnected or the called dropped. Well, someone picked up and immediately hung up. So, I hit redial and called the store again and phone just rang and rang and rang. I assume the store has caller ID and my calls were ignored,

This is very frustrating and very unprofessional. I certainly wouldn't want this type of staff running my business, especially toddlers.

I would like an apology and please refund me asap. I will take my business elsewhere. Thank you.