Capitec Bank
reviews and complaints

On the 6th of December 2022 at or around 7pm I deposited money at the ATM at Accornhoek mall, it switched off and restarted before I could confirm that transaction. The money was not reversed and It was not deposited to that said account number. We reported the incident the following morning, but we were told that the G4s guys cleared the funds before they got to the bank.

It's been over a month now. Incident number [protected]

I tried to buy electricity on the Capitec App twice today. Both times I only received under 6kwh, with over R30 being taken from my purchase amount for 'overdue fees'. There is no record of these so-called overdue fees, nor can a person rack up debt using a debit card on the app.

For what and why was my money taken? I bought my units with my last remaining money, how do I get my units back? I don't have more money for electricity before I get paid again and I planned my money wisely to have electricity still. This is not a problem I should be having and I am extremely upset about this.

Capitec should be taken up for committing financial fraud!

Totally disgusted in your service from your branch in durbanville. I have been to the atm outside the branch on the dot 17:00 and I was denied to use the atm as they are about to close, they want to go home, this was the exact words from the consultant. With that being said, there was still another customer busy at the atm wich they have rushed cause they want to close. I was the only one standing there asked them can I just please draw money I will be done before the other customer cause he was still busy doing transactions. They were very rude and just kept on saying no they want to go home

Bear in mind the shutter was not yet close due to a customer that was still busy at the time and they even still had customers inside the bank. Whats even more disgusting is that the manager came out not even listening to what i'm asking and just sad we are close. The customer service of this branch sucks! They do not even know what is your circumstances why you want to use the atm and refuses access to it but still have customers wich they still serve inside amd outside the bank. I am taking this further and not going to leave this lile that..

I have a tax free savings account issue. The Capitec TFSA account was transferred to a Stanlib TFSA however on efiling next to the transfer out is says R0, this needs to be corrected before SARS will remove the penalty for over- contribution to a TFSA.

I have been trying to get assistance since August on this matter. I have spent hours in the branch. Seems there is no one at Capitec that deals with tax issues.

My call log is filled with me dialing the 24 hour customer care but no one ever answers. I’ve tried on several different occasions and at different times of the day but no one ever answers. I need assistance with my online banking and I am not in SA so imagine my phone bill. Customer care is completely useless. I mean not even 1 person to answer the phone! Pathetic!

The robbers were driving a vw polo hatchback silver car jumped out and attacked me I cant get statements as my phone is gone and the tymebank machine doesn’t have a place to print out statements I opened a case today when I realized my account was cleaned out my personal account and my business account they managed to access my phone if you could alert capitec aswell im only left with 61 rand there was about 2500 in my tyme bank account im battling to log in from my computer the day prior I was picked u by a man working for new concept mining in careltonville and next day attacked outside my house two blocks down could you contact the Westonaria police station and please send a statement to the detective as I opened this case this morning im ganna suffer over Christmas

My credentials

Mr Justin James bravery

Id [protected]

Cellphone that was stolen [protected] cell c

Need to have that money reversed from yesturday

On 2022-11-23 Sold my vehicle privately and the person buying the car transferred the money into my account from ABSA.

The moment she transferred the money, ABSA froze her account and phoned her IMEDIATELY.

ABSA then sent a conformation direct to my phone confirming the transaction.

I received the money into my bank account the following day on 2022-11-24 and when I tried to pay the money over to my vehicle Finance company, Capitec froze my account.

Since 2022-11-24 I have been personally at the Hatfield branch Pretoria several times where I handed over the conformation letter from ABSA stating everything regards to this transaction.

I was on the phone several times and this morning 2022-11-25 I have been more than 20 min on the phone with Capitec been transferred from one section to the other and no one knows how to do their work.

My salary was also paid into my account on 2022-11-24 and I are unable to pay my debit orders or continue normal DAILY living due to YOUR mistake.

The settlement for my car is only valet for 3 days upon which more interest will be added.

I feel that this is the worst treatment ever received FROM any bank ever and are of the opinion that Capitec Bank must be held accountable for their poor actions and should pay the interest iam losing (SETTLEMENT AT MARQUIS) as well as debit orders bouncing fees not to mention receiving a bad name due to bad credit score for any debit orders that might hop.

HOW CAN ABSA RESOLVE MY VEHICLE PURCHURSERS ACOUNT WITIN 10 MINUTES AND I AM ALREADY WAITING TWO DAYS FOR CAPITEC?

NEEDLES TO SAY I WILL BE CHANGING FINANCIAL INSTITUTIONS.

On the 07/11/2022 at around 3am I did an immediate transfer from my capitec account to my fnb account for the amount of r3500.00 u was charged immediate transfer fees and its now more that 24 hours later and still didnot receive my money. I have called capitec over 10 times sine the 07/11/2022 from 7:15am onwards to date and was told that capitec has a technical issue and the it department is working on it. What do I do? Where is my money?

A consultant told me that it will take 30days to be sorted out? How do I buy my babies diapers and milk when this is all I have?

Another consultant blamed fnb when I called fnb they said its a capitec issue and thats what a few client consultants told me aswell. After calling so many times my last call at 14:30 the consultant tells me the complaint was only logged today. I must wait for my money for how long? Reference:[protected] / [protected]

It's been almost 6 months my account someone accidentally has accidentally send money ito my account the worse part is i have transferred back the money but my kid is suffering because I can't get access the grant money to this account and I don't even know my incident number. Capitec is failing me because the person who transferred the money into my account he was stilling it from his father's account but Capitec can't even trace the account that got the money

On the 27 of October two companies took all my salary i run to the neatest branche to have the amounts reversed i was told they can not do anything which gave me panic attacks to find that my service provider can not help me while am the client and am reporting but am told i should call the third party so my money can be taken from you and u can not help me get it back meaning my money is not safe in my account couse both me and my service provider can not access my hard earned peanut salary i can not buy anything for my bank allows fraudsters to dive in my account and i get told they can not do anything

Regarding the above incident number which has now been closed for some unknown reason!

My card expired in June, I have had numerous phone calls with your client support team. Azukile Rala arranged a Teams call with myself on the 5th August to confirm identification. On the 9th August an updated Debit Mastercatrd agreement was emailed to him giving the new address and telephone number and despite further emails I received no further communication.

On the 20th September my wife phoned on my behalf as I am hard of hearing and spoke to Zenzele the team leader who gave assurance that this would be sorted out. We then received an email to say the new card would be couriered to me this was on Thursday the 22nd September, the card arrived yesterday, via FedEx. The card does not work, we have phoned again today and had the card authorised only to then find out that the PIN number has been changed but was not received. Despite numerous calls today we are no further forward. We are now in the 4th month after expiry and my pension is in that account, I have been asked to contact you to sort this out. Why can the same PIN not be used and why, when checking the FedEx slip has it been with Azukile Rala since the 23rd August and nothing has been done?

My wife, Kerry Ross has my permission to discuss all details relating to this account and I need this added to the account information.

I want a solution asap or I would like a contact number for complaints or the Ombudsman as I intend to take this shocking service further. I have now been without my pension for 4 months!

I am only contactable on my UK mobile number. My landline [protected] 342800 or via email.

I expect a reply asap.

Regards

Jonathan Ross

I withdrew money from a Capitec ATM on 18 September 2022 at 06:56:47. My request was for R1000. As the money were dispensed an message appeared on the screen that the bank find an error on the noes insite the ATM. The money dispensed was R800. The slip from the ATM indicated R900 were dispensed. I immediately called [protected] to report. A complained was logged an I was told that one the ATM's funds are balanced I would receive feedback and a credit. I waited until this morning (4 Oct 2022) as I did not receive feedback. As I called the Call Centre I was told that the case was closed as the bank balanced. Someone stole my money and I am at the loosing end of this. I am saddend by the service received as I always just were handled professionally by all. R100 may not be much, but to me it is a lot as I provide for myself. I am not sure if this compalined will also be just wiped under the carpet or if Capitec will really investigate and ensure that I am a happy customer again. I can be contacted on [protected]

So I'm still waiting on the bank to get back to me on refunding me on the FedEx that went missing with my bank card replacement card and my internet token. I have been contacting Capitec since July 2022 for this card and internet banking token which I think was uneccesary. The teller advised me I can ask a family member to pick up my card and that my family can courier it to me when my sister arrived at the Capitec Branch she was refused to collect my card and internet banking token she was treated like a criminal by the Capitec staff. Then now Capitec decided to courier my card and internet banking token with FEDEX these items went missing. Now I requested the bank to get my money back and refund me I'm still waiting imagine I'm waiting since a month and a half now. The bank ignores emails you get a robotic response we will respond to your email in 24 hours. Then they respond 72 hours later or not at all. I personally won't advise anyone who is travelling abroad to Bank with Capitec such a useless bank and bad customer service they dnt deserve a 1 star rating

On 31/07/2022 I withdraw a cash amount of R920 at NCR Pta Bougainville Pretoria. On 22/08/2022 you again deducted an amount of R920 out of my account - Cash withdrawal Aborted 31/07/2022 TRN [protected]. If you check my my account statements you will see that you wrongly deducted an amount of R920 out of my account. Why was this money also taken out of my account without my consent. Can this matter be properly investigated and can I be refunded with the amount of R920. I've sended a lot of email regarding this matter since 22 August 2022, also called CAPITEC helpline and WhatsApp CAPITEC. Yesterday I received an sms from CAPITEC stating - Your dispute has been declined: Reason - All funds dispensed at the ATM. Therefore no correction can be done. CAPITEC stole R920 out of my account. I want my money back as soon as possible.

Capitec forced me to get a new card and internet banking token. They closed my account when i notified them that their app no longer works then that dnt explain anything. Anyway I paid for the new card and internet banking token they advised me to use FedEx courier debited my account for all these costs. Now FedEx didn't deliver my card I can't ask for a refund because capitec knows the contents of the package and the description as im not the shipper. Now I'm stuck in Kenya without any funds no bank active bank card. Just whatsap consultants that dnt really help with nothing. The emails gets ignored if i email. REALLY USELESS BANK

On 5 August 2022 i have done and internet payment to Airlink. On that day Capitec bank servers was down. I was not aware, the money did go out of my bank, but Airlink never received the money.

Since 5 August 2022 i have disputed this with Capitec bank, and still no answer.

I have received to reference numbers, that said feedback will be given shortly, but still nothing.

They said turn around time is 30 days. It has been more then 30 days since reported and still nothing.

I am not impressed with Capitec bank, service at all.

I have just been on the phone with a consultant from Client care, i explained to her that i am not able to access or view my access facility statement on my app. She kept on directing me, trying to show me where to choose the date that i want. I told her when i press "choose other" date it does not give me a date range where i can type out the date or month that i am looking to access the statement for, it only gives me specified months to select from. I even told her maybe my app needs to be updated, she said my app is just fine, maybe it's me that i am doing it wrong but i am looking at my phone, doing it exactly on my app. I explained that to her and she just hung up. That was really rude. My ID number is [protected]

My name is Viwe Mphalo

Id number is [protected]

Cellphone number is [protected]

Account number is [protected]

I lodged a complaint yesterday about the money I sent by mistake on your client I was told it will be reversed with 30min - 1 hour I haven't received it even today I am so disappointed I called I was told that your client did not agree for the money to be reversed how is that possible that money is stolen from me where on earth would you find someone who would agree that yes you can reverse the money from my account you being unfair on your clients pleasing the fraudsters and some of us should be happy that our money is stolen am not happy at all I am not! That is my money I have every right to fight for it!

Mrs Liesel Zoey Human

id: [protected]

contact: [protected]

capitec acc no: [protected]

I have an existing loan with Capitec Bank which recently fell into arrears due to some personal financial difficulties i was experiencing. I did however contact Capitec Bank regarding this matter. As per our telephonic conversation I made arrangements with Capitec Bank to reduce my re-payments to the amount of R200.00 to be deducted on a weekly basis once my salary is deposited into my account which is on every Thursday of the month. I was led to understand that this arrangement would be ongoing with the arrangement of R200.00 debited from my account on each Thursday once my salary is deposited.

My friend asked me if I would allow someone to deposit money for her into my Capitec Account as she does not have an existing active bank account of her own. I agreed and the person subsequently deposited the amount of

R5 000.00 into my account on Wednesday 24th of August 2022.

This deposit clearly shows that it does not come from my salary or pension.

Capitec deducted the amount of R481.83 + R481.83 = Total of R963.66 on Wednesday 24th August 2022 from my account.

As my salary is only deposited on every Thursday of the month of which I have made Capitec aware and which shows clearly on the statement. No deduction was to be made on this day or date and cannot be deducted from funds which are not salary/pension related.

I visited the Capitec Bank branch in Rosettenville late yesterday afternoon in order to attempt to have this serious issue resolved. Whereby I showed the consultant who assisted me that Capitec Bank should not have debited my account on this day wednesday 24th August 2022 and I showed the consultant that the funds from which deductions were made did not belong to me and were in no way salary/pension related.

The consultant proceeded to call relevant department and informed me that the debit could not be reversed from their side and would have to refer the matter to his branch manager who would in turn refer the matter to the relevant person who would be able to deal with resolving this disputed matter urgently.

I am now in a serious and desperate situation as i have to reinburse the person who the R963.66 belongs to and I donot have these means to do so.

And as it is clear that the funds from which capitec bank deducted this amount is in no way salary or pension related I believe that Capitec Bank is wrong and shoul have this error corrected with immediated effect and reverse the 2 debited amounts immediately.

I did a cash send of R3000 and a Capitec ATM machine in Pick n Pay Dorandia only dispensed R2100 instead of the full amount. The Capitec systems reported that the entire amount had been withdrawn. I alerted the bank but their flawed and rushed investigations did not yield anything. I am worried that this bank is pushing us to adopt self service banking technologies but its systems are not yet ready for such a transition. There is no security and one can lose his/her money just like that without recourse.

The below is a portion of the crude and insensitive feedback I received from a Capitec Bank investigation officer:

"...In light of the above, it is imperative that I draw your attention to our Debit Mastercard Agreement that states that card transactions are done at your own risk and we will therefore not be held liable any loss you may suffer (to the extent permitted by law) resulting from the use of an ATM, amongst other transacting devices ...

In conclusion, we regret to inform you that Spark will not be refunding the disputed amount of R900 ... In addition to this, Capitec Bank cannot be held liable for your financial loss as the transaction did not occur at our ATM's nor are we responsible for the replenishment of an external bank's ATM."

My response: 1. why brand them Capitec if they are not your ATMs? 2. Why coerce us to use self service platforms when you are not willing to assume any liabilities resulting from your flawed systems?