Capital One review: New credit card not issued unless I send in lots of info due to a fraudulent charge.

I was notified of a possible fraudulent charge to my credit card a few weeks ago, so I called in to tell Capital One that I did not recognize the charge. They told me that they would send a code to a cell phone to verify that it is me. Well, I do not have a cell phone, and your company assumes that everyone has one. The secondary way was to upload to a site that they gave me the front and back of an ID. I tried that, but that did not work either because each time I tried it, it comes up with an error code. Since you do not send the code via email, the only other way was to send a bunch of personal information using our mail service. I am not going to do that because that is not very secure either. So, here I am with a new credit card that they have, I have the last 4 digits of that card, but they will not send me the card unless I send all of that material to them or get a cell phone which I do not want. Why can't you send the code via email like my bank does? Why is there no other options in my profile other than turning on both phone and text or turning off both phone and text? I have a land line that cannot receive text messages.