Cap-1 makes no pretense at providing even minimal service levels & has zero interest in improving. No matter the issue it is basically a waste of time to call cap-1 & they have eliminated all email contact options. Only phone & written options exist & written contacts generally receive no reply. Cap-1 phone reps are poorly trained & have little-to-no factual operational knowledge. We have almost $1 mil on deposit & 1/2 million in venture credit card travel credits but are unable to access the travel credits because the website "transfer" option to airline partners is not working & has not worked for weeks. Cap-1 phone reps are polite but absolutely clueless about providing an option. They simply admit that they have no knowledge of how to correct the problem since it is tied to venture travel rewards & they cannot even access that part of the system nor do they have "any" idea when the issue will be fixed. As a result this is yet another issue with cap-1 that is a total dead-end in terms of help. Who knows "if or when" the website will be functional again & cap-1 seems totally unconcerned about the issue. Horrendous service.