Capital Management Services
Reviews and Complaints

do not contact them. just let dead dogs ly.
the sol time has passed, but if you aree you did owe the money it can restart the timne and they can then sue.

got one today, said "...you owe $1987.78 but we'll settle for $65.50 ..." lol, it's 20+ years old and was 250.00 that was disputed

In 2009, I was, what I feel like, being harassed for a bill from a credit card. I had been scammed for around $20, 000 through a Bank of America card. Due to the frequent phone calls (every couple hours every day) I went through Lexington Law Service and was told the account was cleared and I no longer owed due to the harassment. I made note of this, but failed to log a date. No one called or I received no bill after that. But, after a while, phone calls and statements began again. The total amount was $25, 000 that I supposedly owed to my surprise as I was understanding that the matter had been taken care of. Now, today, 09/14/2015, I called Capital Management Services to find that I do not have an account with them. A settlement figure had been agreed upon and automatic payments were to be made. Due to a non-payment for August, I felt that I needed to inquire as to what was going on. I found that the account was transferred to Resurgent of which I knew nothing about. They have no information on the agreement and so now I feel I have been used again to obtain funds from me of which I am limited due to fixed income. I also think I have been abused and tricked to pay an amount that was earlier forgiven. If these companies are not legit, they need to be stopped to keep them from tricking other senior citizens into paying something that they are not responsible for.

this company is so crooked...I was trying to settled a debt with them and dealing with Chelsey Leader...after making arrangements it is impossible to get ahold of her...do not work with these people they are not legitimate...they should be arrested...

capital management services called for the first time on May 3rd, 2011. They told me they were calling about an account I opened on October 12th, 2007. I had explained the debt was not mine. My social security # and personal information was used from the corporation, which was to have been dissolved in May of 2000. the rep I spoke with could have cared less and asked how I was going to pay. I told her I was disputing this debt. She told me I had to write the dispute, but did not give me the address. I was told a letter to validate this debt was mailed to me on May 6th, 2011. I said I never recieved the letter and the rep I was speaking to told me I probably ripped it up and would not send any other letter until I agreed to the settlement terms he was about to give me. To date have not received anything in writing to validate this debt.

well i personally think that capital management services tries all that they can to help out debtors. Debtor call in demanding this, demanding that. granted, you may find a few representatives that might now be as pleasant. You have to keep in mind this is a debt you owe, if you feel that they are being rude. hanging up will not change your balance. in fact. the interest accumulates. I'm sure you deal with rude people everyday like bill collectors do. maybe you should pay your debt. that way you don't have to go throught this.

HI, I am a consumer advocate in NYC. I have dealt with Capital Mangement Services before for violating the FDCPA. Feel free to contact me for free advice or representation. if your rights have been violated under the FDCPA yuou are entitled to up to $1000 (plus they have to pay your attorney's fees).
Regards,
Attorney Harvey Rephen
212.796.0930
consumeradvocatenyc@gmail.com

I called on a closed bank account that was from my college days. I wanted to clear it up and be done with it so I called in to try and make a payment. The rep. said that the computers were down and she didnt know how much i owed. I told her the letter I received said a 35% was sent (157.89) and I had previously tried to pay it online but the amount was 250.98 and obviously i would rather pay the lower amount. She immediatly got ugly and said i was lieing to her. She hung up on me. I called back and asked to speak with a manager, they transfered me back to her...She said I had 1 chance to pay and I blew it. I told her I was recording the conversation and that all I wanted to do was pay the debt in full. She proceeded to tell me that her lawyers(yeah right) would call me and that she is done dealing with me. I told her "Just let me pay my money owed" she said that I screwed up by asking for a manager and that she is done with me." "watch your horrible credit get worse"! she then threatened. She then hung up on me. Don't get me wrong I should paid this a while ago but I am an executive in a fortune 100 company and have good credit. I was insulted when she said that I obviously have horrible credit and should have paid this "years" ago. Well maybe but I am trying to pay it now with no luck... I did find that if you google the company you will find numerous numbers and they dont all route tot he same area...Just in case you get such a horrible rep like I did that won't even TAKE! your money! crazy!

worst company ever they have the rudest reps in the world i had a posted check that i gave them for a one time payment and they set up a auto payment without my authorization then when i called to find out if they can stop and why it was charged the rep transfered me to the manager named christina she was the rudest ### ever she was talking over me at the same time i was talking i could not get a word in then she said i was confusing her after i demaned for her to let me speak she continued to talk over me the conversation got really heated and i hung up. i called back to speak with someone else i got a man name geroge he was rude too he answered the phone with a attitude as if she put him on alert i was asking him a question and he hung up i called back again and they hung up again.

They can't collect on an 11 year old debt anyway.

I am really frustrated with them. I know that I owe sears master card but it's so hard to cooporate with them. I told them that I would like to make a payment next month August but they insist that I make a payment on July. I already explained to them why I couldnt make that payment. My fiance was furious because he is the main bank account holder and will be helping me pay. I told the representative that I would like to authorize my fiance on my behalf. But they wouldn't listen. I also sent an email for letter of authorization for my fiance. When we called back she LIED! and said to my fiance that they didn't recieved the letter.THEY LIED ! they didnt wanna deal with my fiance! even when i authorized them!. written and verbal. The reason for it because I get really flusterred and stressed out dealing with them. They wouldn't let me talk. They were saying the same thing over and ove again. after that i decided to search this company's name and I found so many complaints . I don't know what to do know ! someone help!

My mom received a letter today saying she owed (1700.00) toa company called Resurgent Capital Services, LP who the current creditor is Capital One. My mother does not bank with Capital One at all, not even ATM. I called the number to Capital Management and asked what was the issue and explained that my mother was hospitalized and the person on the other end told me I was not authorized to get any information. I would have to get my mothers' permission to talk with them regarding issues. I explained to them that we were trying to resolve an issue. So I guess they won't get any money from me for my mother.
Angela

Thanks for taking time to look in things for people problems ! That they or just learning about.

I received a letter from your company saying that I owed this company $1183.24 . I did't know the company WebBAnk never held a account with them before in my life ! Because i spoke to one of your representative and they said the account was open May of 2007 ! Could we work on this problem and get this matter straighening out !

Thank you
Lloyd Thomas Smith
phone#[protected]
P.S. could you mail me copys of the forms you have on file about this matter !

This company contacted me today. I understand if you owe a bill, that you're required to pay it. Firstly, I don't have a job yet. Working on it, so if some body from a collection agency says, pay your bills problem solved. I have proof to show to you that this company is a scam. They left a VM stating that they were going to show up to my house, if i wasn't home they would show up at my place of employment. Lastly, I think the only ones who can come to your place of employment or residence, is someone that has papers to take you to court. The man who left a message, didn't even validate who they were collecting the bill for, just left a threatening message, saying they were going to show up. If in fact, you're not a process server, for example, taking me to court. You show up at my place of residence, or work. I'm going to have you arrested. Capitol credit management, can't show up at my work cause i don't work. If they show up at hubby's work, and they are not serving court documents, you're gonna get a surprise..:) I've just seen an article on the news, where some collection agency was just shut down for that purpose and fined. The sad thing is, the dummy left a voice mail and i have it saved! So there is my proof, that CAPITOL CREDIT MANAGEMENT, just violated the FDCA.

People, unsecured debt has a statue of limitations. Look it up in the state you live in. Prove I owe it and prove the time to collect it has not expired!

I get calls from Capital Management for a person who has never had my number and yet I am told that I am listed as a contact number for this person. Capital Management told e that they removed my number and said they were sorry for the confusion. Well, we will see. Is this a system that flagrantly calls a person who may have had a person for a neighbor, but the Capital Management peruses it in their interest to use another person number to get information?

Right move. Never ever confirm anything to anybody. Even if it's Obama or Jesus. Just Hang up! If it's Mr P call the the whitehouse directly, if it's Jesus that might not be so good, he may be calling you home ;-)

Received a call from this group out of the blue today, claiming that they are working with a Citibank account of mine and that they need to confirm some personal info on me, starting with my mailing address. I had never heard of them, and did not think I had any accounts with Citibank, and so I was immediately suspicious. I asked if he could explain what the nature of the call was about, but he would not. I asked if he could tell me some general info about why he was calling, such as the type of account (loan? credit card? bank card?) but he refused. I told him I had no idea who he was and unless he could give me some information to make me think this wasnt a phishing scam, I was going to hang up. He insisted I give him my info, and was pretty aggressive and after a few minutes I just told him to take a hike.

My wife and I later reviewed all of our credit info and found the only Citibank-related dealings we had was an old HomeDepot credit card, but that had been paid off years ago. DONT TRUST THESE GUYS - they may have some legitimate business, but I suspect they are crooks - get proof of everything and verify it with the original debtor before you even consider sending them a check, and also require in writing any claims/arrangements they promise you about forgiving remaining balances.

Yes, this company did this to me, too. This company joins with the Credit One Bank playing hand in hand accusing me of owing over $300 dollars. Yes, it is a fraud charge. Remember! Even though you pay half of the amount, the case will not close as promised. It will definitely send you for the other half. And if you do not pay, it will put you on default and charge you more. The companies makes it appears to be real, and make you responsible for the charge they created and build you up.The following is my complaint letters to them as evident backing up my claim.
July 30, 2012

To Staff Of Credit One Bank and Capital Management Services:

This is not a requested letter confirming of the charge. This is a requested letter for the money $129.95 on July 5, 2012, you owe to Mr. Khath Ourng due to your fraud charge. (See the explanation below.)
Summary
1. Prove to me the statement reflecting the charge prior to any communication with me. This means give me the company name that I use the credit card to pay for the product or item. Give me the name, phone number, date, amount of charge.
2. Prove to me that I did not dispute the charge prior to my payment to you of $129.95. I chose to do this because of your collection agency threatening me and barking me nonstop. I just want to end the barking, but not because I accept the charge as real. Remember! I do not recognize the charge and will never accept the charge as honest action against me. I always think that your company has done an unethical and illegal against me for nothing of me owing you. Actually, by now, you owe me $129.95. I should press charge on you. Now, you must pay me back the money.
3. Do you want me to present this case to the consumer report or higher authority? Furthermore, do you want me to make this case known to the world?
4. Check copy of letter you sent to me on May 23, 2012, when I ask you to verified your record. The contents of the letter had proved to me of no charge. This was so because you could not prove to me of the charge. However, since I am an honest person, I sent you a copy of the charge from the collection agency, you then put the data on your system and from this you start making it real to me. This is an unethical action against me. You use the data collecting from me to press charge on me. This proves to me that your business is operating under fraud format.
5. Sum Up Of Your Fraud:
A. No business close the account for clients/customers when there is balance on the account
B. No business close the account for clients/customers and then come back claiming that there is a balance with the account
C. No business closes the account and then still collecting the money from clients/customers.
D. No business gives client fault promise or keep changing its mind when already made commitment to clients/customers.
E. Your business has fallen under the above criteria.
Therefore, I strongly believe your business is fraud. Now, pay me back the money. The amount you owe to me is $129.95.
More Details
I strongly believed you have made a big mistake by charging me without referencing. I wrote to you previously was not to require for the record you had made up after I had sent you the verification of the charges, which stemmed from fraud charge ($45.05). This initial charge had no reference to or real statement. I had also wrote a disputed letter for the mischarge, but then you sent me a letter from the Capital Management, (I did not know that it was the collection agency at the time) which I now believe is the collection agency, who no nothing of the real charge. The contents of the letter ask me to talk to or write to this collection agency, letting the agency know of the mischarge. I called the 1-800 hoping to resolve the issue. However, my communication with the man was unsuccessful. He hardly listened to my reasons; he was interested only pressing charge on me and made me think that the charge was real and it was my fault. He threaded me by pointing to me that my credit will hurt me if I did not pay for the charge right now. I was so mad and confuse. I just wanted to get rid of the problem. I wished I could pay the fraud charge thinking that it would stop the barking. Then, I did not have the money at the time to pay. However, on July 5, 2012, I had some money, and I called and talked with a man. He told me that if I could pay now from my debit card amount $129.95, then the account would be closed. I paid for the asked amount. This means I do not have to worry of any future charges or payments. The case was closed. He gave me a confirmation #6206773. I was happy thinking that everything okay, safe, and no more worrying. Then, a couple weeks after, I received letter from you thanking me for the payment and giving me a new balance. This is not right. It happened just like your fraud woman staff helping me in closing my account, and then a couple months later sent me with a large charge for nothing I owe. This is not a professional honest business operation. This is clearly projecting to me as fraud and dishonest business operation. It is unethical and unlawful business practice and operation. Again, I do not owe you any money. You created the case and built me up for the fraud charge. As matter fact, now, you owe me $129.95. Please pay me back this money.

Sincerely,

Khath Ourng
Encl: copy of previous letters. You owe $129.95 to Mr. Khath Ourng. Please make payment to Mr. Khath Ourng.

I am a 22 year old college student, and I work at capital management services in Buffalo, NY. It is a legit, third party collections agency. We do not own the accounts, we are simply hired by various clients (Citibank, chase bank, etc.) to collect on the debts. It is our policy to be polite and professional, and it is certainly NOT okay for any collector to threaten to sue you. We do not have any right or authority to put any liens or civil judgments on our customers. It is also NOT okay for the collector to discuss your credit report at all. Although we do have access to the customers credit report, it is against company policy to suggest that we can do anything to it. Other than, of course, letting you know that taking care of your debt can only affect your credit positively. As for the person who is getting calls at strange hours of the night, this is definitely a scam and most certainly NOT actually someone from our company. We are open from 8am until 11 pm, and according to the FDPCA, we are allowed to call from 8am until 9pm. Out accounts are time zoned out so that we cannot call any state before or after these hours. To receive a call at 1am is extremely alarming, and I would be concerned. Our office is not even open, and the system wouldn't allow a call to be made at that time. I am not a monster, I am simply a student trying to make a living (and I make quite a good one at CMS, in all honesty.) As far as "grossly enlarged debts", we have nothing to do with the balance that is placed in our office. If your account has been hit with late fees or interest, just TELL US. Tell your representative what it is that you think you actually owe. We will work with you. Unfortunately, some poor collectors have ruined our reputation for you, but we are actually a pretty cool company. We work WITH you to get your debts taken care of, In many cases, we can settle out your outstanding debts for 25 cents on the dollar. We can arrange hardship payments to people who are struggling financially, some as low as $20 dollars a month. We are allowed to find and call relatives and friends if we cannot get in touch with the customer, but we are NOT allowed to disclose personal information to them or let them know that we are calling about a debt. If there is a number you do not want us to call, just tell us. Once you say, "do not ever call my mother's house again" the number MUST be removed. It is not our intention to harass or embarrass anyone, it is simply the goal to create contact with you and resolve the issue of the outstanding debt for our client. Again, it is unfortunate that a few people who have not done their job properly have ruined the reputation for all of us. I have been thanked many times by people for being so kind and so willing to work with them to get them out of debt. I have also been put down and treated horribly an equal amount of times. It can sometimes be an ugly business, but it doesn't have to be. There has to be a mutual amount of respect between the customer and the collector. If you have any questions, please ask me and I will gladly answer and let you know if your letter or phone call was actually from our company, or from a poser who IS trying to scam you. Oh, and to the above comment, this is not Capital ONE. This is about Capital Management Services. A completely legitimate and FDPCA compliant third party collections agency. I love my job, and I'm sorry that some of you have had unfortunate experiences with CMS.

I too have been harassed by these monsters, calling all hours, sending threatening letters about grossly enlarged debts. I had a couple capital one accounts, I paid premiums for years for the credit life and disability insurance on it - yet, when I became disabled and uable to pay this, those creeps at capital one and their bogus insurance company refused to cover my claims. I paid more in premiums over the years than I owed on my cards. What name do you put on this fraud ? They got a judgement against me for one of the cards, the judge told me not to worry about it because I am "JUDGEMENT PROOF" (is what the judge said) He said when I can afford an attorney I can appeal and get it dropped . . . But until I learn how to defacate cash, I won't be able to afford one! Now they are harassing me over a window installation job that the company never finished. The window leaks enough I don't have to water plants placed on the sill! There is a guarentee that is not any good... it was purchased from Rolox ! I've already paid over $600.00 on it, quit till it was right!

so a couple weeks ago i got a phone call from prime source saying that i owed a bill for 2, 000, which is correct. so we set up payment plans 50.00 bi weekly automatically withdrawn out of my checking... they said they would report on my credit as soon as they first payment was made and every payment after that... and would keep pushing the issue that when i get my tax refund to call and make a settlement payment for about 900.00 I didn't put the money in the bank on time one payment so they called and were rude, in a very threatening way (by the way, they said if i didn't do the payment plan they would take it from my check automatically until the debt was paid off) i didn't like their attitude so i didn't pay and they never called me since, maybe they figured out that i knew it was a scam. so i changed my bank number and told my bank. oh and it's funny how i recently checked my credit report and that 2, 000 bill wasn't even one there and nothing was being reported to my credit. some money gone, but lesson well learned. thanks ya'll you just helped me validate my suspicion

people ! know your rights ! under the fair debt credit act they must prove that you owe the debt.This means they must produce the orginal credit application and be able to show each and every purchase that made up said debt.They are junk debt buyers and will not be able to show documentation DO NOT PAY THEM A DIME

Hope you have resolved issue with these people ... I chose not to respond to the letter that I received from them but went straight to the debtor they said that I owed and bingo ... SCAM.. fish anyone!? Really this stinks like day old fish ... may they all rot in hell for what they are doing to others. I googled their phone number and then name ... bingo ... the list of complaints about them date back for years ... I spent some time on the phone with the people they said i owed ... they were interested to get ALL the info I had on them and will be looking into their fraudulate activities.

One would think they would already have *a* SSN, yours or not, if the debt had any validity. Maybe they are fishing? As in - maybe you have a similar name to the actual debtor? In any case, the inquiry seems highly questionable to me. Seeing as how they contacted you and you have no idea what they're referring to, I certainly wouldn't provide that information.

I did have a debt with Arrow Financial Services that was settled. A year later i got a letter from Capital Management Services telling me they where engaged by Arrow and would settle for 25%. So I called the number on the Arrow Payoff letter I received and the phone was answered Capital Management Services.I did this 4 times..no one could explain why I was dialing the phone number to Arrow and getting through to Capital Management Services nor would the give me a different number for Arrow...I was told to look it up online... I did and the number I found was the same number I had been calling it seems to me that this is the same company and they are trying to double collect. I still cannot get in touch with Arrow Financial Servies