I have photo evidences.
I bought two boxes of the Geeni Vision 2K Mini Camera. I found that the video footage was not recorded in a standard video format, but rather in a proprietary application format of its own. This means you cannot play the footage on any other platform other than their specific application. Because of this restriction, I kept only the one box I opened and tested. See the evidence photos.
I attempted to return pristine, factory-sealed electronics and apparel with original price tags intact, well within the official 2-week corporate return window with a valid receipt. The customer service and floor management explicitly refused to process my refund. To prove this local branch's refusal was completely unauthorized and groundless, I took these exact items to a separate Canadian Tire location the following day, where the professional staff immediately processed my full refund with zero hassles. This irrefutably confirms that my returns were 100% valid under corporate policy. I had to travel to other location to get refund.
This is the exact reason why I have written a formal complaint letter to Greg Hicks, the CEO of the Canadian Tire corporate head office, to question their refund policy. Right now, the head office is playing a shifting ball game with the franchise owner of this branch. Just so you know, Canadian Tire is no longer the favorite store we loved 30 years ago. It is being run by franchise owners who do not respect traditional Canadian business ethics and values. Dealing with them made me feel like I bought an item from a shop in a third-world country. The customer service staff are rude and cannot communicate effectively in English.
I have also had a terrible experience with the Beehive 10,000 mAh power bank—a Canadian Tire brand name. It does not provide a true 10,000 mAh capacity and charges devices very slowly.
Canadian Tire does not specialize in electronics like Best Buy or London Drugs. They carry cheap, substandard products, and getting a refund from this Market Crossing Burnaby location is a nightmare. Save yourself the misery, protect your consumer rights, and shop at London Drugs or Best Buy instead for hassle-free, one-month return policies and premium electronic products.
Recommendation: Canadian Tire does not specialize in electronics like Best Buy or London Drugs. They carry cheap, substandard products, and getting a refund from this Market Crossing Burnaby location is a nightmare.