The new publication entitled "Personal Account Service Fees" has 53 pages mostly rather small print. This makes it difficult for seniors to read and comprehend.
My second concern is as follows:
Today as I visited the CIBC Vegreville AB branch there was only one Custormer Service Agent and NINE clients waiting in line. Vegreville with a population of 6300 has five financial institutions. The TD branch in Vegreville had three customer service agents. It appears evident there is a staffing problem with CIBC in Vegreville. What is CIBC doing to alleviate this problem?
Desired outcome: CIBC must employ more staff or lose clients to other banks.
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