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1.2 1108 Reviews

Canada Post Complaints Summary

66 Resolved
1041 Unresolved
Our verdict: If considering services from Canada Post with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canada Post reviews & complaints 1108

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S
5:26 pm EDT

Canada Post employee

Your London Drugs Kamloops post office has two new hires. I understand that they are new but they have been there long enough that they should know what they are doing. The gentle I dealt with on July 4, 2018 was just awful. This is one of the new hires. I get that he is new and can be a little slow but when the boxes are the same size you should mark down the dimensions to save you time. Especially when there are multiple packages going out. He also should know by now to ask for help if needed and call for someone else to come help if there is a line up. There was a massive line up behind me and he did not once call for help. He just sat there and got frustrated. If your new staff are not capable of being by themselves then do not leave them by themselves. If they are not capable of asking for help when needed then there is something wrong. I have not had a pleasant experience because of this. I am not sure what your training process is but it needs to be adjusted, you need to hire people who can learn the job and you need to not leave employees who are not capable of doing their jobs by themselves.

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12:42 pm EDT
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Canada Post mail carrier

At 12:20pm on Wednesday, July 4, 2018 a Canada Post mail delivery van pulled up in my driveway in Brampton, ON (Spring Valley neighbourhood). She rang the door bell, but I was on the phone at the time. By the time I raced downstairs she left. I opened my door to see her drive a couple houses down my street make a u-turn and drive back toward my house. I came out to the edge of my driveway to flag her down since no other cars were on the road. She LOOKED AT ME, SPED UP AND DROVE AROUND THE CORNER! I quickly put shoes on my 2 year old son and went around the corner thinking maybe she had to go to the community mail box. The van was gone! Nowhere to be seen. I couldn't believe it! I'M NOT AT ALL IMPRESSED with this lack of service and ridiculous and dangerous behaviour! Good thing no kids where playing about when she sped down the road! I called Canada Post and waited for 27 minutes for someone to answer the phone and no one did! The recording just kept saying high volume of calls and to stay on the line. I will try calling back.

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1:27 am EDT
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Canada Post undelivered items

Many items, credit card statements, legal notifications, etc are not received. Those sending them and I are concerned that the contractor hired by Canada post is not delivering the mail to the community postal box in our area. In any case I am asking if you could look into the matter since it has caused me a lot of hardship.

Philip Raitz

[protected]

194 Covewood Circle NE Calgary, Alberta

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10:28 pm EDT

Canada Post bad service

I am putting in a complaint about an employee of yours who on Tuesday, July 3rd did not do her job in a professional manner and could cost me receiving my mail on time because she refused to accept my Government issued citizenship card as ID. I went into the Shoppers Drug Mart on Dundas and Saskatoon Streets in London Ontario at about 5:15 pm., July, 3rd, 2018 to get my mail forwarded to a new address in Perth Andover New Brunswick and Samantha would not accept my ID as indicated above because she did not see it on your website as acceptable. I told her it was Government Issued so it had to be acceptable. She still would not fulfil my request even though I had my electric bill and government issued check stub as well. I even told her I had a birth certificate and health card with my photo on it which she told me could not be accepted according to some rule or law with your firm. I was becoming upset with her because of my desperation to get this mail forwarding done since I am moving on July, 9th and only had 3 business days to complete it. I am now concerned that I will not receive my mail come Monday because of this incident with her since I will be on the road to New Brunswick. This girl should not be a Government employee since she does not know how to even follow simple steps and proper procedures to process information for people in dire need. The Shoppers Drug Mart she works out of is in London Ontario with Store number 0737. Please respond to this situation and train this employee to be more understanding of a customers cry for immediate assistance to get a job done. Regards, Thane Wood, 1713 Wavell St., London Ontario, N5W 2E2.

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4:45 pm EDT

Canada Post a cable

Canada post is a lump piece of [censored] delivery service that frankly should be free.

I ordered an Ethernet cable to my house using amazon, and the expected delivery was Tuesday, which was perfect timing because I'm home all day so I surely won't miss it. Tuesday comes by and at 10:00 I hear a few knocks on the door, I run downstairs as fast as I can. Open the door and notice a piece of paper on my door handle that says I missed my delivery. And his truck is no where to be seen. The good thing about my home is that it is fitted with a compete security camera system on ever corner of the house. I check the camera for the time he knocked on my door and noticed that he wasn't even carrying a package just the slip. And he didn't even bother to wait a second, and then left immediately.

Now I have to pick up the package from a shoppers drug mart 5km away from my house. What [censored]ing delivery service is this if it dosnt even deliver to my [censored]ing house.

Stupid.

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12:49 pm EDT
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Canada Post delivery

I live at N6K 4L8 postal code. I received a phone call, picked it up on the second ring. Postal service driver hung up, left the slip to pick up at the post office tomorrow after 12 noon. What's the point of having a parcel delivery guy if he doesn't want to take 2 minutes to deliver a passport that my daughter Jacqueline Welch ordered? This needs to be changed.

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3:01 pm EDT
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Canada Post wet mail

Yesterday I picked up mail and my "communal post box" and the mail was soaked to the point where some of my mail will have to be resent to me... my vehicle registration, my insurance cards and papers ... these are the important ones. The flyers were beyond readable and fell apart. This isn't the first time, but this is the worst it's been. I have picture of the mail that was soaked and some of it is almost unreadable. I would like someone to address this issue. Please e-mail ([protected]@eastlink.ca) me or call me at [protected]. Joann Dnistransky

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9:39 pm EDT

Canada Post customer service representative

I just called earlier about my lost mailbox key and i had the worst costumer service conversation in my entire life! I think my line is not clear enough in her side but she doesn't have to raise her voice and made me feel dumb while spelling my information to her. I almost cried coz i never had this experience before and i never encountered a costumer service representative that as rude as her. Atleast i said thank you to her at the end but i can't take to wish her a wonderful evening after what she did to me. Most rude person ever!

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12:12 pm EDT
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Canada Post xpresspost delivery

Your service is terrible compared to any other service delivery companies. I order on-line continuously from Amazon in Toronto with Max 24Hrs delivery with either Intercom express, USP or Purolator. Well VOIP Much in Toronto sent on June 20, 2018 a small package to be delivered to my house in Gatineau. Your web site indicated it will be deliver on June 22. Guest what, we are June 26, the delivery date has not yet been updated and the package has not yet arrived. This is poor and ridiculous service.

When I order on-line I now ask What delivery service they are using, and if they say, Canada Post, I don't order.

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9:55 am EDT

Canada Post returned mail

Once again a letter was returned as undeliverable. I have lived at this address, 448 Valermo Drive in Etobicoke for over 22 years.
This seems to happen periodically were all mail deliver to our street is returned as unknown. For some reason this keeps up until one of us complains.
Is it really too much to ask to have our mail delivered in a somewhat timely manner without all our mail be returned to sender.

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3:44 pm EDT
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Canada Post residential trackable parcel delivery / the air parcel delivery

I sat and watched the mailman go by our house twice. No package. Notification on tracking #8321347334251668 said delivery notice left. Where was it left as it wasn't at this address. Called canada post. 1st time they have me the notice # but can't p/u till next day. Called again to complain. Agent hung up on me. Needed today as medicine!😡😡😡😡

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Update by 1992foster
Jun 25, 2018 3:21 pm EDT

I sat at home all day for a parcel to be delivered. I watched the mailman go by the house twice no parcel! Then have a notice on the tracking number [protected] saying a delivery notice had been left. How can a delivery notice be left when the mailman never even came in the yard. I talked to Canada post twice. The second agent hung up on me

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5:23 pm EDT

Canada Post mail disappears in canada post

Recently, I did not receive a few letters from the Federal Government and Banks, with private and financial information. Canada Post said those letters have disappeared without a trace, it could even be mail theft during processing (our building has no mail boxes). Canada Post employees were compassionate and courteous to me, but they said that there is nothing they can do about it, they cannot even prevent further disappearance of the mail. How can the Government and Financial Institutions send documents to Canadians in such situation?

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12:23 pm EDT
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Canada Post postal office closed when supposed to be open

On saturdays our post office in Langham, SK is suppose to be open from 9-12, and as I work from Monday to Friday and am unable to get any parcels that are there for me and my family, it's saturday that I can do this. But when I show up and there's a hand made sign in the door saying ‘ closed back after the care home opening' what am I suppose to do but wait. And as I've been here now in my car for 20 mins and no one is still in there. I sure hope that she remains open after her 12 o'clock close time to make up for this. As I've had to cancel my appointments for this. Not impressed.

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2:47 pm EDT

Canada Post worst postal service - canada postman/women one day you will be old too

Imagine you are 65 years old without a car and you pay for the SHIPPING COST and waited in the house.

They (The Fing Stupid Canada Post postman/women) don't border to press the buzzer or ring the doorbell and leave a note to ask you to pick up, I'm PISSED and this is NOT THE FIRST TIME they did it.

And you know they (Canada Post) don't care, they are unionized and monopoly in Canada. They have their puny pension set up and just trying to drag on till their retirement and claim that till-death-do-us-a-part pension, drag on the dead-end job and live miserable life while giving others hell.

Well, you deserve this miserable life and I wish you get the same treatment when you retire at home and the Canada Post comes leaving you a note to ask you to pick up your 50lbs air conditioner at the NEAREST POST OFFICE. Karma will be waiting.

James
Coquitlam, BC

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8:06 pm EDT
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Canada Post delivery of express post item

Reference ticket number 0126219178, I am disappointed that express post delivery person did not attempt to knock on the door or ring the door bell before placing the delivery slip into my mailbox.
Secondly the express delivery item was not sent to the post office in rockwood mall until 7.13pm the next day
Thirdly, the express post item was included with at least 100 parcels and was not separated for express delivery resulting in not being able for pick up until june 20th, two days late
This is very inappropriate for express post deliveryn when the sender has paid an extra fee for express delivery.

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2:53 pm EDT

Canada Post customer service employees' lying

My document is extremely time sensitive and its filled with sensitive personal documents. I sent with registered mail on June 13th 2018, so I could track it and it would arrive well before the deadline. When it showed that it never arrived, I called then submitted online ticket as well, nothing happened called again assured me that they will get it sorted out. Last phone call I had, the customer service person told me, no assured me that he could see the scans internally and that mail is not lost it would get to destination by due date no problem. Nothing the next day finally talked to the supervisor and she cant see anything so basically guy I talked to previous day LIED to me! It terrifies me how a federal government worker can lie to me with such a easy...now I am late in submitting my documents and well have to go through loops to secure my personal information. Thats lost days and time..Federal run corperation filled with liers...

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2:36 pm EDT
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Canada Post repeated mistakes with undelivered tracked packages

I had two packages coming from china
#1-ea340829575cn
#2-ea340828805cn
Package #1 had all the right info, except the postal code was from my home and didn't match the office address. A supervisor from post cda called me and asked me where I wanted the package delivered, I gave her the address, she it would take a couple of days. 5 days passed and I hadn't rec'd anything. I called and was told the package was returned to sender (china) ref #: 126149630. I have to pay another 50$ shipping.
Meanwhile package #2 was shipped out before package #1 was rec'd and had the same problem, so I called, advising the supervisor catherine the situation and opened a second ticket ref #:126217483, five 5 days before it was to be received. I find out today package #2 was returned to sender also.
What is the use of opening a ticket, if when scanning the item no-one reads or follows instructions on the ticket. The latest comment I had from trisha, another supervisor, said they don't have enough people to review the scanned tickets and its easier to ship it back.
My solution is if you open a ticket it creates an alert, so when the item is scanned at any point in time the alert is triggered and forces you to read the ticket. I do this all the time in retail. Canada post is a billion dollar federal corporation run by a bunch of paper pushers... Completely unacceptable! Lets see how long it takes for someone to respond...

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10:56 pm EDT

Canada Post express post delivery

Dear Canada Post,

RE: Delivery Notice [protected] Jun 18 2018

Was expecting delivery and was at home and my buzzer-bell did not ring asking me to sign for my package. The notice said Other: Not Listed.

As far as I am concerned, this was not acceptable. I just moved into this building at 201 Queen Mary and I completed and processed a Canada Post Change of Address: [protected]. If the delivery person had buzzed the door as required for signature, I could have showed ID for the package and signed for it.

But furthermore, Canada Post is a nationwide service. I just moved to Kingston from Québec, where although it was the tradition to change your name when you married, they legislated in Quebec that all women have to use their surname at birth. I have been using the married name Matchett since 1973, yet Quebec forces me to identify myself as Louise Tremblay. So I actually am forced to use three legal names: Louise Tremblay Matchett.

When I filled out the Change of Address form for Canada Post, I was careful to write 2 possible names for me in the generous space you provided. Louise Matchett & Louise Tremblay Matchett. Unfortunately at my building at 201 Queen Mary, there is only space for a building ID of 13 characters! I had to make it SHORT. So I opted for L Matchett.

I order online regularly. Am I going to have to go and pick up a day later than the expected delivery every time Canada Post delivers, just because my building's listing only accepts 13 characters?

Please get back to me on this!

Louise Tremblay Matchett

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3:11 pm EDT
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Canada Post employee

The employee that delivers at my appartement building did not close the panel for all the mailboxes. I was at hospital all week to give birth. When I returned to home I noticed there was mail in the box but decided to get the next day since I had a newborn with me, my hands were full. When I went to get my mail the next day, i noticed that the panel was left open and everything inside the mailboxes were gone. The other tenants mail also. So our mail was stolen because the mailman did not close the panel to the boxes.

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5:25 pm EDT
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Canada Post incorrect postal code

I recently received an email from Canada Post concerning an undelivered package.
The address info on the form is incorrect.
Shown address: 304 Cranberry Circle SE T3M 0S2
Correct address: 304 Cranberry Park SE T3M 1W2
Thank you - Roberta Patterson

According to Canada Posts tracking, the package was mailed on 6/6/2018.
The contents of the package is a liquid Dirty Martini Mix. According to tracking the package made it to Calgary and then the trail goes cold. I don't know what else to tell you. I have notified the shipper.

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Update by Roberta Patterson
Jun 19, 2018 5:28 pm EDT

I do not have an update because to my knowledge nothing has changed

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Canada Post In-depth Review

Service Quality:

Delivery Speed: Canada Post provides fast and efficient delivery service, ensuring that packages reach their destinations in a timely manner.

Package Handling: The handling of packages by Canada Post is commendable, as they take great care to ensure that items are properly packaged and protected during transit.

Accuracy of Delivery: Canada Post has a high level of accuracy when it comes to delivering packages, ensuring that they reach the correct recipients without any errors.

Customer Service:

Responsiveness: Canada Post's customer service team is highly responsive, promptly addressing any queries or concerns raised by customers.

Knowledgeability: The customer service representatives at Canada Post are knowledgeable and well-informed, providing accurate and helpful information to customers.

Professionalism: The professionalism displayed by Canada Post's customer service team is commendable, as they handle customer interactions with courtesy and professionalism.

Pricing and Value:

Cost of Shipping: Canada Post offers competitive shipping rates, ensuring that customers can send their packages at affordable prices.

Additional Fees: Canada Post is transparent about any additional fees that may be applicable, ensuring that customers are aware of the total cost of their shipments.

Value for Money: Customers can expect good value for their money when using Canada Post's services, as they provide reliable and efficient shipping options.

Tracking and Communication:

Tracking Accuracy: Canada Post's tracking system is highly accurate, allowing customers to easily track the progress of their shipments.

Updates and Notifications: Canada Post provides regular updates and notifications to customers, keeping them informed about the status of their packages.

Communication Channels: Canada Post offers various communication channels, including phone, email, and online chat, making it convenient for customers to reach out for assistance.

Website and User Experience:

Navigation and Ease of Use: Canada Post's website is user-friendly, with easy navigation that allows customers to quickly find the information they need.

Availability of Information: The website provides comprehensive information about Canada Post's services, rates, and policies, ensuring that customers have all the necessary details.

Online Tools and Features: Canada Post offers a range of online tools and features, such as package tracking, shipping calculators, and address verification, enhancing the overall user experience.

Reliability and Consistency:

Consistency of Service: Canada Post consistently delivers packages with reliability, ensuring that customers can trust their shipments to arrive on time.

Dependability: Canada Post is a dependable shipping provider, known for their commitment to delivering packages safely and on schedule.

On-time Delivery Rate: Canada Post has a high on-time delivery rate, ensuring that packages are delivered within the expected timeframe.

International Shipping:

International Delivery Options: Canada Post offers a range of international delivery options, allowing customers to choose the most suitable method for their shipments.

Customs Handling: Canada Post efficiently handles customs procedures for international shipments, ensuring smooth and hassle-free delivery.

Tracking and Support: Customers can easily track their international shipments with Canada Post's tracking system, and the support team is available to assist with any queries or concerns.

Complaint Resolution:

Handling of Complaints: Canada Post handles complaints in a prompt and professional manner, ensuring that customer concerns are addressed effectively.

Timeliness of Resolutions: Canada Post strives to resolve complaints in a timely manner, ensuring that customers receive a satisfactory resolution as quickly as possible.

Customer Satisfaction: Overall, Canada Post's complaint resolution process aims to achieve customer satisfaction by addressing issues and finding suitable solutions.

Accessibility:

Physical Locations: Canada Post has numerous physical locations across the country, making it convenient for customers to access their services.

Online Services: Canada Post offers a range of online services, allowing customers to conveniently manage their shipments and access important information.

Support for Individuals with Disabilities: Canada Post strives to provide support and accessibility for individuals with disabilities, ensuring that their services are inclusive and accommodating.

Environmental Responsibility:

Sustainable Practices: Canada Post is committed to implementing sustainable practices, such as using eco-friendly vehicles and reducing energy consumption.

Packaging Materials: Canada Post promotes the use of environmentally friendly packaging materials, minimizing the impact on the environment.

Carbon Footprint Reduction Efforts: Canada Post actively works towards reducing its carbon footprint through various initiatives, contributing to a greener and more sustainable future.

Overall Rating:

Summary of Pros and Cons: Canada Post offers fast and reliable delivery service, with competitive pricing and excellent customer service. However, occasional delays in delivery may occur.

Overall Satisfaction: Customers are generally satisfied with Canada Post's services, appreciating their efficiency and professionalism.

Recommendation to Users: I would recommend Canada Post to users who are looking for a reliable and affordable shipping provider with excellent customer service.

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Phone numbers

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Website

www.canadapost.ca

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