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Camping Worldunprofessional service - greenwood indiana and tennessee

1
M Sep 10, 2018

April, 2018 we purchased a used 2015 Crossroads Sunset Super Lite travel trailer. After a trip to Georgia we stopped at a Camping World in Tennessee to ask a few questions with the service center. Since we were not given appropriate attention we felt we could stop on our return trip home. The second attempt to obtain professional and adequate attention was even worse than the first time. We spoke with a service advisor; he left to obtain information and never returned! After waiting 20 minutes we left. Our experience with Camping World was horrific but we felt it might have been a single incident at the TN Camping World.

On July 27, 2018 a motorhome, while parking the vehicle, scraped the side of our Crossroads Sunset RV. Since we had an August trip to Minneapolis scheduled we felt it would be easiest to stop at a Camping World on our return trip to Waynesville, NC and obtain an estimate. The nearest travel trailer service and sales is in Asheville, NC and would require us to take time off from work therefore, we stopped at the Camping World 303 Sheek Road, Greenwood, IN 46143. Service Advisor Ray Shoemake, after much deliberation went out to our camper and took pictures with the managers phone. He repeated at least four times that it would be 7-10 days for an estimate. I completed the paperwork and reviewed pictures of parts requiring replacement.

After 3 weeks I finally called Ray and left him a message. The female manager contacted me and indicated two things: first, the paper form was accidentally tossed in the garbage; and secondly, the pictures, taken with the managers phone were lost!! I ask you...how can both items be lost? I could understand a misplaced form but not lost pictures as well. The female manager had no idea how any of this occurred and never offered any solution to us.

We now need to go to the nearest RV center, of which is Camping World, Asheville NC. We are terribly reluctant and disappointed with the service experienced. Not only are Camping World costs 3x that of any other RV service but our confidence and trust with their service centers are nonexistent. We obviously need to get our RV fixed with new parts but have already waited nearly one month and still have no resolution.

Lastly, we have not been able to contact a Camping World representative despite multiple numbers given on the web to discuss our issue.

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