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1.2 595 Reviews

Camping World Complaints Summary

23 Resolved
559 Unresolved
Our verdict: If considering services from Camping World with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Camping World reviews & complaints 595

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11:51 am EDT
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Camping World 2019 jayco

Camping World of Concord.
Bought camping Oct 29, 2018
Radio was broken at the time we got our camper.
Told us to take it home and they would get us a new radio.
In the mean time we took it home and the hydraulics where leaking from the jacks.
This has gone on for 6 months and no radio.
Took it back in May 1 and now jacks are fixed, radio is working but no backup camera
now. We have to use our unit this weekend. We told them we would bring it back first thing Monday morning but we will be pushed back because of all the new units being sold. Ours is new to and newer been fixed! I need help getting this fixed.

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7:49 pm EDT

Camping World total joke! do not purchase your rv from camping world - manassas

I purchased a 2019 Class A RV with Camping World and my refrigerator stopped working a few weeks after I purchased the RV. I placed the RV in the shop in October 2018 and it is May 2019 and they still do not have any answers for me. The employee turnover is insane and the customer service is the absolute worst that I have ever seen in my entire life. This place is a total joke and the sad thing is that everyone working there knows it.

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3:01 pm EDT

Camping World product sales and installation

Went to your location in draper utah, inquired about buying and having installled a power inverter on my rv, when I asked the sales associate. Behind the counter about the installation charges of $59.00 which is being advertised until may 12 I was immediately told that they would not do the install for 59.00 and that it was up to his discretion of what would and would not be install for that price and that was what the advertisement read on the bottom of the sale sign which he pointed out. (see sales associate for details) no where on the sign or in the ad does it state up to sales associate on what they will or will not install. So I asked to speak to the manager of the store. When she came over I was greeted by a phony pathetic hello and asked what the problem was so I explained my situation and then was told that I would have to buy an upgraded $1500.00 inverter and then they would install the inverter with 1 outlet and if I wanted to have more it would be$135.00 hr plus a supply charge. I wouldn't have these lying over priced con artist touch my rv and i'll do every thing I can to make sure the word gets out to the bbb, ftc, yelp, facebook, etc. So this kinda bs stops..

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7:30 pm EDT
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Camping World camper /

Have brand new camper and have only had it 2 weeks and first time i have slide open it leaks .
They are willing to fix it but didnt really care about my time I'm losing to drive nearly 2 hours one way to bring it back .not very good way to keep customers or have good reviews gonna cost me prolly most my day and 100$ in fuel for something that should not happen on brand new camper !
Just seems like there would be something they could do to make it right

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5:51 pm EDT

Camping World dealer false advertising and dirty tactics

On 4/20/19 we purchased a 2018 heartland 2375 bh from your Spokane dealership. It was advertised with having a cover, even pictured and mentioned in in the add. It was even part of prior discussions before we headed out that way to get it. Needless to say we never got it. Have spoke with Braden (sales) the manager Mike, and an email sent to DJ (financing). We were told they would look for it but now we get nothing as of why we don't have a cover. That is false advertising and illegal. Now for the worst of it, the Spokane dealership is a long drive for us but they had exactly the trailer we wanted. My husband did the 4.5 hour drive to get our trailer (I had to work). DJ who did the financing was of course trying to sell my husband every type of warranty, my husband made it extremely clear that he was not interested! That was to be expected, but seeing my husband was tired from a long drive and in a hurry to wrap things up for the long drive home he snuck in a "paint protection" warenty for roughly $2, 000. Yes my husband signed the agreement in his haste, the check mark is clearly not his. We have purchased many vehicles, RVs, motorcycles and even a quad from dealerships, all have tried to sell us multiple warranties and services but not a 1 has just snuck it in trying to pull one over. Yes he did sign that falls on him for not reading clearly everything but we had no idea that a Camping World dealership would try anything so sleazy. Your company is nation wide, we have purchased numerous things over the years at the one closer to our home in Fife WA, never would I have thought something like this would happen from your company. We did immediately contact the three names mentioned above but with no resolve. I'm in hopes that your company has more integrity than the dealership that represents you in Spokane/ liberty lake and are willing to clear up some of this, If not I'm planning on reaching out to the Washington State attorney general, better business bureau, and any other entity where I can file a complaint, we can't forget social media, Yelp, ECT. I hope I don't have to go there.

Dave and Pamela Flettre

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9:37 am EDT

Camping World undelivered 2019 fifth wheel since aug 2018

Calvin and Beth Holloway bought a brand new 2019 fifth wheel. Every time they call us saying it's ready it is not. Wrong parts ordered, new damages to rv, each time we come. We live in Maine and this is an all day trip. We have never been reimbursed for expenses. Couldn't camp in sept oct Now can't camp in May. We spent a lot money and it hasn't left the lot. Ridiculous! Ask for follow up and call backs We have to call. Very disappointed and frankly want our money back to go somewhere that will treat as valuable customers. Extremely concerned about service and care after / if we ever get to use it.

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8:24 pm EDT

Camping World winnebago era 70 x

I bought a new rv from camping world in kingston, ny in dec, 2018. We took a trip the end of december to nc. Enroute, we realized that the navigation and radio and speakers did not work. Nor did the generator work. We took it to a camping world in nc. They found that the rear propane valve had never been closed so all the gas leaked out which was why the generator did not work. The camping world in nc said the radio issue was a problem for mercedes. We drove back to ny and took it to mercedes. They evaluated the rv and said it was not their problem and it needed to be taken back to camping world. It was brought back for service at camping world in kingston, ny in january to correct the problem. They had it for a week in january 2019 and delivered it to our home saying it was all fixed. It was not! the microphone did not work and the navigation still did not play through the speakers. We were in the process of moving and could not tend to getting it fixed then, but we were in contact with the salesperson we bought it from. Now the radio works through the speakers, but the navigation does not play through the speakers and the microphone does not work so the blue tooth cannot be used. These are 2 important issues for traveling. I called yesterday to make an appointment but no one called me back. I called again today and spoke to nick. I was told that the earliest they could even look at it is may 6 and then they would have to have it several weeks. This is absolutely the worst customer service i have ever had. This new rv has not worked right since i got it. Camping world released this vehicle to me without it working correctly. They serviced it in january and delivered it still not working correctly. Now i have moved to maine from ny and have to make a cross country trip in june but the camping world that i bought it from is making no attempt to fix this problem. I see and know a lot of people. Rest assured i will tell everyone i know about what a terrible experience this has been with camping world in kingston ny.
Sincerely,
anthony cicoria md
[protected]
[protected]@yahoo.Com
22 donovans lane
york, me 03909

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4:34 pm EDT

Camping World internet marketing

Retired sales/marketing manager. Internet shopping for RV. Disappointed in the Camping World ads. Bad pictures that are dark and ones that don't show the front to back interior layout. No floor plan pic you have to go to a competitor site like PPL Motorhomes in Texas to see it. No condition rating like PPL Motorhomes does. Description area usually doesn't have the trailer weight. Some ads don't even have the length listed. That shows me whomever is doing the job of listing the units is not doing a good job and they should be replaced for being lazy and incompetent. Your not providing a good customer on line shopping experience. Your losing sales to competitors. I'll come out of retirement and help you correct the problem and increase sales. Call me if your interested.
Jeff Bailey
[protected]

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1:42 pm EDT

Camping World complete buying experience

I came in last Sunday to the Panama City camping world and started the process of buying a camper. I put a down payment down and set a delivery date of Friday the 5th. I also explained that we need it to be ready on Friday as we have to move into it while our home is getting repairs from hurricane Michael. On Friday my wife and I took off work early to make our appointment at 12:30 to sign all the paperwork and do our walkthrough of the RV and it was supposed to be delivered immediately after. We showed up early for our appointment let them know that we were there and ready when they were, but they weren't ready until 1:00, (they weren't with a customer either) so we go through all the paperwork with a few corrections needing to be made, but no big deal. Then came the walk around of the RV which we bought new (m33 mallard). The outside and inside was dirty not even an attempt to detail it, the propane tanks were empty, there was water damage to the outdoor kitchen, it was missing a dump handle, half the keys were wrong/didn't work. So obviously they couldn't deliver it, the salesman Jesse apologized but said he couldn't do anything about it, but they promised that they would get it fixed and deliver it no later than noon the next day. I went to the store manager and explained all this to him, and one, he was unaware of it all, two all he said was that he apologizes for the inconvenience. The next day (when they are supposed to deliver it) I stay home so that I am here when it comes. Complete no show, no call or anything, until I called to see where they are. Jesse just said that they are waiting on the driver and there's nothing they can do.
So all around this has been an awful experience and terrible customer service. With everyone just blaming someone else. This is unacceptable, especially for a company as large as yours.

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4:07 pm EDT

Camping World finance department

Missing check that should have been applied towards our loan and other issues with not hearing back since last September to cancel warranty policies I understand Zack was not doing his job but now I have John not doing his and telling me I can't cancel certain policies that I found out I can and actually did but they dropped the ball once again and did not send the check of $524.50 to my lender even though safeguard had already sent it last September. We have had way to many issues with camping World ready to go to BBB once again

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4:38 pm EDT

Camping World service

Received a notice in the mail on a recall on our camper. Called camping world, made an "appointment" to bring the camper in. "appointment" was for thursday morning at 9:00 a.M., 5 days later they had not even looked at our camper. After calling every day, was told 3 times they would get it in the very next morning. And they said after they "look" at it, they would then have to order parts, could take up to another two weeks to get parts in. Why did we make an "appointment" if they were not going to get to it for a week. Unsatisfactory service. Will never buy from them again. The appointment was made two weeks before it was scheduled to go in. They knew why we were bring the camper in, why didn't they have the part on hand. What was the purpose of an appointment.

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Earl Radabaugh
, US
Jun 04, 2019 3:22 pm EDT

Had my camper store switch repaired at Camping World! Repair didn't take. Called to get the camper repaired again. Was given an appointment. Showed up, they had to order parts. They said they had the part in. Took my camper in and it was the wrong part. Took my camper in the fourth time, they had to order another part. Part arrived, and asked if I could bring my camper in to get it repaired. Still no answer on taking it in for the fifth time to get repairs done at last. I would never do business again with Camping World. Looking at previous statements, no one should.

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1:31 pm EDT

Camping World installation of safe t plus steering control unit

We purchased the Safe T Plus steering control unit for our Thor Windsport. After the install at the Camping World in Berkley, MA we had to bring the unit back because the steering was even worse, it pulled significantly to the left. When we picked it up the 2nd time we were told that they adjusted it & test drove & it was all good. It no longer pulled to the left but we also didn't notice a big change in the handling of the RV.
When we took the RV to a different service center, not a Camping World, for a front end alignment we were informed that there was no Safe T Plus unit installed. The brackets were there but nothing else. We can only assume that instead of adjusting the Safe T Plus Camping World removed it.
I called Camping World & talked to a service tech who told me they have not documentation that it was removed. I left several messages for the service manager but have yet to get a call back.

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12:05 pm EDT
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Camping World uncompleted service

I really hate doing this, but my inquiries have been ignored for too long. My 2004 Winnebago Adventurer was repaired in Garner Camping World for storm damage and was in the service department for 12 days (Oct 31 - Nov 12, 2018). The damage was taken care of under an insurance claim with NC Farm Bureau Insurance. Part of the fiberglass roof was replaced and tacked back down, and a hole in the back upper corner fiberglass repaired from tree hitting it. The passenger side trim of the slide out was also damaged. When I went to pick it up, the roof had been repaired and the upper back, but the trim on the passenger slide out was not. I was told the wrong piece was ordered and when the correct piece came in, Billie (service tech) would come out to my home and install it. Was a matter of just popping it on. They had my money but this repair was not done.

Also, when I got it home and set up, I noticed there was spots on both sides of RV. I rubbed a few and nothing happened. I called and told the service dept and they suggested I use a cleaner. I purchased the cleaner they suggested at their store, and it did nothing to remove the spots. I washed the entire RV to see if the spots would come off, but they were still there. Trying to determine where the spots came from, I asked if it was something that they sprayed on the roof that leaked over the sides. They said it could not have been that, yet there were no spots when I took my RV to them for the repairs.

I called on numerous occasions to check on the status of the piece of trim ordered. Kept getting the same answer, still not come in yet. I last called on Jan 17, 2019 and spoke to Billie about the trim piece and my concern about the insurance claim expiring. He said they could not find the trim piece and would need to build the trim piece for my slide out. They would contact my insurance to get the approval. My insurance company has yet to receive such a call, and I have never been called about the status of the trim piece. I have always been the one to call and ask where it is. It has been well over 4 months, and should have been repaired by now.

I tried adding photos, but would not let me attach any.

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12:52 pm EDT
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Camping World delivery of purchased rv

We purchased an RV from Camping World, Las Vegas, NV on March 16, 2019. They said we could pay the down payment of $5000.00. The down payment was put on our credit card. Delivery date of 3/20/2019 at 1:00 pm. On that morning of promised delivery we received a call that the driver;s side window would not roll up or down. They were taking the RV to Mercedes Benz to the "fixed." It is a brand new RV. We then received multiple calls to pick up the RV on March 23, 2019. When we got there, everyone looked like a deer caught in a headlight. No one knew what we were taking about. They told us they were too busy to work on our RV. Did I mention they had already received the $5000.00 from the credit card. The balance to be paid by Bank check. No one even called us until we sent an e-mail telling them we are backing out of the Contract. Then the financial manager asking what happened, it was a misunderstanding and that the person who sent us the e-mail was new. Then asking us "When do we want the RV." How about when you received our money. Incompetent.

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5:50 pm EDT

Camping World finance department

CALDWELL LOCATION ARE SCAMMERS BIG TIME!
My sales person was very nice, however dealing with the finance department is a nightmare! Shaun in the Finance Department is one of the rudest men Ive ever had to deal with! After I came in and signed paperwork to see about financing, I wanted to see if I could get a better finance rate through my credit union. So I needed a copy of the terms/paperwork they quoted me. I called in and asked for my sales person. He said all my paperwork is now in finance and transferred me to Shaun. He asked what I needed it for and then proceeded to ask my why Im looking elsewhere and that if I do that, I lose my $1500 credit for financing with them. I said that is fine, please send me the paperwork, he said he doesn't have it and I need to speak with my sales rep. I told him that is who just transferred me to you. And I quote him exactly "I don't know why he pawned you off on me"
Really now? I thought I was the customer here spending $25k with you, regardless of who I finance through?
I refused to do any more business with him and then only spoke with Chris the finance manager. Once I came in to sign paperwork and pick up my trailer, I got the complete run-around and HUUUGGE sales pitch on warranties. I told him no, I was not interested. He told me for only $10 more a month I could get a warranty that I actually was interested in and for $10 more a month, I thought it was worth it. Well then he pushes me out of his office to go to the front counter to get my "free" book of campsites and $25 gift card and said he will print out all the paperwork for me to sign in the meantime.
The gal at the front counter then proceeds to walk around the counter and say she will get a basket and I said for what? She said well Im going to show you around the store and explain all you will need for your new trailer. I said no thank you, I have no intentions of buying anything here or anywhere until Im home and get a list of what will be needed. So she STILL walked me around blabbing on and on for 30 minutes! Finally Chris comes up to me with all the paperwork and has me sign everything very quickly.
I trusted him as to the terms of the loan he had already went over with me and had on paperwork I saw in his office. Bad mistake. There was a reason they push me out of the office and have the gal "distract" me for 30 minutes. They know you are ready to get out of there by that time.
The contract was wrong! He added on another 2 years to my contract due to the warranty. He NEVER told me it would add on 2 more years of financing! He only told me it would be $10 more a month. And the contract had a bigger finance rate than what he told me. I called and said this is not what I agreed to, so he did have me come back in and reduced my payments and interest rate, but I still had to have the additional 2 years added on.
They are scammers big time!
Then a few weeks later I get to the DMV to get it registered, wait an hour only to get up to the window with my entire package of paperwork they gave me, to be told the pink slip I need is not there. So the gal at the DMV was super nice and just called over to Camping World and spoke with Shaun to see if he can fax it over so that I would not have to wait again. She said he was very rude and acted put out. She said he told her they have been trying to get a hold of me and has it on his desk but cannot fax it because I have to sign it!
Their mistake so why was he so rude! And if they had been trying to reach me, would I have waited at the DMV for over an hour?
I would NOT recommend doing business with Camping World in Caldwell. They are very deceitful, if you do, read over the paperwork VERY, VERY carefully before signing anything and be expected to be there 3 hours for all their ridiculous sales pitches!

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7:29 pm EDT

Camping World service contract

Make a long story short! Not knowing we had a service contract until we lost our camper in a fire, our insurance co. Pointed this out. I called where we bought our camper and all I get from todd wiebusch is I guess this should have bee pointed out to you! Really! So our insurance paid all but 400.00 off our camer being a 100% lost! So we had gap also.. Joke! We have talked to gap and also after calling camping world soooo many time and not being told until I ask on refund of service contract, so filling out the cancellation request we should be refunded for months that we will not be using this service! I have been told by gap they will not pay untill the service contract pays where we have our loan. Waiting our payoff is now over 900.00. Gap says it the contract to pay they are saying gap and im be ignored with phone call and emails to camping world (todd wiebusch) just need this resolved!

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8:12 pm EST

Camping World poor customer service after purchase

After they got their money from their "sale", they didn't seem to care about us anymore. My husband and I waited 4 hours to pick up our camper that was "suppose" to be ready (after driving 2 hours to get there and then 2 hours back home). The hitch they ordered was wrong so they had another one in stock but that one was much cheaper and they told us that we could not have our money back for the difference. My husband could have put the $300 hitch on for free of charge. The "manager" sent word with the orientation specialist instead of talking to us personally that we were not entitled to a refund. Also we had to wait forever to get a copy of all the paperwork that we signed. It's like after they got their money, they were done with us. They had to move on to the next victim. Our buying experience was great but the follow up was horrible. My husband and I will never recommend any of our friends to purchase from camping world.

Kelley and Keith Brewer
Purchased a wildcat ultra lite 31HB -
$40, 000 ! Sure wish we would have given our money to another company.

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8:34 am EST

Camping World installation

I had my fifth wheel hitch installed on my truck by you guys. The technician completely broke my factory plug when I put the extension cord in my bed. It cost me over $250 plus a rental fee to get my truck fixed. I wanted to camping world Woodstock to talk to someone about this. While I was there I was told Patrick and Matt were the two people I needed to talk to you about this issue. The other issue is they were in a meeting and could not be bothered I asked if I could leave my phone number and I was told I would have to come back. I explained I was there now I needed to speak to them and people refused to go get them. If this is the way camping world is going to treat their customers I will make sure everybody knows my how my experience has been with you guys. I would like someone to contact me to see what we can possibly work out for the damages you guys did to my truck.

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4:04 pm EST

Camping World loan not paid off

Camping World Fredericksburg/ Thornburg has stolen my trailer!

In August 2018, my wife and I decided to consign our trailer with Camping World. Between graduate school and work, we just did not have enough time to enjoy camping anymore. After a few months of research, the consignment option appeared to be the best option. For a small fee, a respectable agent would prepare the trailer, take professional photos, and list it nationwide across multiple used RV sites.

We settled on Camping World's Fredericksburg/ Thornburg, Virginia store to sell our trailer for us. They were conveniently located about an hour south of us and all of our previous experience with the retail side of Camping World had been positive. I drove the trailer down and we settled on a consignment price of $12, 300. I was informed that we would have to write a check to cover the difference from the sales price and what we still owed so that they could settle the loan for us. We had expected to take a small loss, as we still owed around $15, 000, but we did not expect to lose that much since the book value of the trailer was around $18, 000. However, we trusted the salesman when he reassured us that this was the best they could do and he had full confidence that the trailer would be sold in 90-120 days. A few days later they listed the trailer on-line for ~$18, 000 and the waiting began.

The first indicator that things were going awry occurred on October 11, when I received a phone call from Gavin, the Camping World sales representative. He wanted to give me an update my trailer, and talk through some options. He told me that because the nose-cap was faded the trailer would not sell without repair. I was confused; Camping World had already inspected the trailer when we dropped it off and their expert opinion was that it should sell as is, allowing them to pay me the $12, 300 we had negotiated. We had even discussed how they would list it near book price so they could leave room for negotiations on their end, but that I would be guaranteed my price. Gavin told me that he "was new there, " and that he had taken over as sales manager shortly after my consignment and that the store should have never agreed to pay me such a high price. But my wife distinctly remembers meeting Gavin on the day we signed over the trailer, because she was distressed about the low price we were offered, so that felt like a lie. At that time, Gavin had presented himself as the supervisor managing the representative I had been working with, which I have since discovered to be at least partially untrue. Gavin informed me that my options were for them to reduce the price which would also reduce my profit allotment, or to have the nose-cap replaced for $5, 000. I tried to question him about why the cost of repair was so high, and why we would need to drop the price so low for it to sell, but he became irritated with me on the phone. I felt like I'd been lied to. I was shocked that Camping World had made such a grave error in their assessment of its value, and their response to that error was to either charge me 1/3 of what I still owed on the trailer to "improve" it, or to reduce the price and by extension, my take home price. I could not afford to take either loss and asked him to leave it listed as-is and we would revisit at the end of the consignment period. Gavin then told me that I could come pick it up at the 90 day mark when it did not sell.

The weekend before Thanksgiving was the 90 day mark and the trailer still had not sold. We asked to leave it a few more days til that Tuesday, November 20th, and then my wife and I drove down to retrieve it. We had coordinated with Camping World the day prior and confirmed again at 2:00 pm the day of so that the trailer would be ready for pick up at 4:00 pm. When we arrived, the trailer had not been prepared and the staff seemed confused as to why we were picking up our trailer. Gavin made excuses as to why the trailer was not ready for pick up, but said they would begin to pull it around while he drafted the paperwork to pull it out of consignment… except he didn't know how to do that paperwork, and leaned over to ask the gentleman sitting next to him what to do. That gentleman turned out to be the Statewide Manager, whose name was either Donny or Bob, who happened to be on site that day. The Statewide Manager asked my wife why we were pulling the trailer out of consignment, saying "don't you want to sell it?" She relayed the story above about the shady bid to lower our take-home price and the excessive cost to replace the nose-cap. She said we could not afford to take such a loss and would keep the trailer. The regional manager talked to the local staff and questioned why they had listed the trailer at such a high price, and why they would need to replace the nose-cap, when a simple repainting would suffice. This interaction only reinforced the sleazy used car salesman vibe I felt when talking over the phone to Gavin about my options. The Statewide Manager asked us to leave the trailer in consignment and assured us they could sell it, even if the store only broke even, saying that our take home price would not change. At this point we decided to give them a second chance.

We finally received an offer on December 15th, but the buyer was only willing to pay a little over $10, 000. At that point, we just wanted to get rid of it, so we settled on a price that was lower than our original agreement. Gavin told us to come down the following weekend, December 22nd, to settle the account. At that time, we wrote Camping World a check for $4, 756.22 for the difference between the sale price and what we owed on the trailer. Sherry, the very friendly financial specialist, prepared our paperwork, took our check, had us sign over a power of attorney for Camping World to request the trailer title, and told us the loan should be settled by January 10th, on account of the holidays delaying processing.

Fast forward five weeks. It is now January 22nd; Camping World still has my trailer in their possession, yet they processed my check removing the money from my bank account on December 26th, but they still have not paid off my loan. Normally, I would not belabor the slow processing time; however, I am unfortunately one of the families affected by our government's shut down. My wife and I are both government employees and she is furloughed. My wife has been calling repeatedly for updates, working with Cam, Gavin's manager. My wife's experience with Cam is that he is cordial, but it's very clear that when he says that he'll look into something and call you back, he has zero intention of doing so. Since January 6th, my wife has called 16 times and stopped into the location twice asking for updates on the transaction and looking for some parts of the tow package that Gavin was supposed to return to us. The majority of those calls went to Cam or his voicemail. On January 9th she was in the area and talked to Cam about picking up the missing towing parts. She said she would be right in to pick them up. When she arrived 20 minutes later, Gavin had no idea she was coming, didn't have the parts on hand from their spare parts pile, and said they would have to order replacements. He also told my wife that the buyer had an emergency, but would be in that coming Friday (1/11) to complete the transaction and it would be settled by Monday (1/14).

On Tuesday, January 15th, the account was still open in our names and it had debited another payment for the month of January. My wife called twice that morning and was told that Cam would call her back… after several hours, she called back and demanded to speak to someone higher up the chain than Cam or Gavin. Cam told her that the buyer still has not paid them for the trailer and until he does they will not pay off my loan; but they reassured us that the customer is a regular and always buys the trailers he selects. Cam told her that the buyer had never intended to come in December or by January 10th; the deal was always planned for late January, and he didn't know why Gavin had told her that "wrong information." She asked why Camping World had cashed our check immediately if the transaction was not due for completion until more than a month later? He had no answer, and she again demanded to speak to someone higher.

The fact that we are furloughed is not Camping World's problem, nor is the fact that we will end up under on the loan, but the fact that I'm still making monthly payments on a trailer I no longer possess nor have legal rights to, and I don't have a $4, 756.22 cushion to make those and other payments because Camping World prematurely cashed my check IS my problem, and I'm upset about it. Most of all, I'm upset about the repeated misinformation, shady underhandedness, and terrible customer service.

On January 15th, my wife did finally get to speak to Store Manager Darren Nichols, who said he would send her a $200 check to reimburse for the monthly payment, which we have not yet received. We did finally receive replacements in the mail for the towing parts that went missing.

As of today, January 22nd, we still hold the account with a balance of $14, 745.32. My wife called Darren Nichols today for an update, and he told her he was unfamiliar with her situation, that he "was new here, had only been doing this for a few weeks, " but that he would look into it and call her back. He never did.

I am extremely disappointed with the customer service and professionalism of Camping World of Fredericksburg. While I still have faith in the parent company, from now on I will actively discourage this location to anyone interested in purchasing a RV or trailer.

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10:09 am EST

Camping World manufacturer's warranty not completed

On Jan 4, 2019 we made an appnt for 1/18/19 at 8am so warranty repairs could be completed on our Thor Hurricaane 34F before our warranty expires in March. Since we were going to be there for the repairs, we decided to have a Safe-T-PLUS shock installed and oil changed on MH and MH generator. During the 2 weeks before the appointment, we spoke/texted several times to the parts dept, warranty dept and service dept; however, when we arrived, they told us there was no appointment made. They offered to take care of us anyway. They only installed the shock and changed oil. None of the warranty items were ever repaired. We never would have had the MH there if they weren't going to do the warranty work. We could have had the installation done when we returned home to Oregon. The requested warranty issues were: hot water heater not working on electricity. Auto leveling jacks system module not working properly, electric fireplace fan not working, camera system goes blank when hitting a bump. So extremely disappointed with Camping World. Over the past few months we have spent several thousand dollars there.

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DEVIL DOG 0369
, US
Feb 01, 2019 6:29 am EST

I couldn’t agree more with you. The lack of professionalism and communication and lies seem to spread among the several locations I have been too. For example, where I bought our camper at the Byron, GA location we spoke with them to look at used RV which we saw online. They confirmed with us it was still available. We drove from NC to their location. Once we got there to look at the RV it was the wrong model. We fell for the basic bait and switch tactic. Bought a brand new 2018 Thor Freedom Elite. The whole experience was awful. We are still dealing with issues from them. As of today 2/1/19. The Wentzville, MO location has had our RV for five months now. I drove it in for simple repairs that still fell under warranty. We called and spoke to service who kept giving us the runaround and never had answers. Now they won’t return phone calls to us. We have kept a detailed account of who we spoke with and when and the dialogue. We will be filing a class action lawsuit.

Camping World Customer Reviews Overview

Camping World is a retailer specializing in recreational vehicle (RV) parts, supplies, and accessories. They offer a variety of products for camping and outdoor living, including RV furniture, appliances, and maintenance items. Additionally, the company provides RV sales, service, and repairs. Customers can also find outdoor gear and camping essentials such as tents, chairs, and grilling equipment. Services extend to RV financing and insurance options, aiming to cater to the diverse needs of the RV community.

Camping World In-depth Review

Website Design and User Experience: The website design of Camping World is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience. The overall user experience is smooth and efficient, allowing for a hassle-free browsing and purchasing process.

Product Range and Availability: Camping World offers an extensive range of products for all your camping and outdoor needs. From tents and sleeping bags to RV accessories and camping furniture, they have a wide selection to choose from. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: The pricing at Camping World is competitive, offering good value for money. While some items may be slightly higher in price compared to other retailers, the quality and durability of the products justify the cost. Additionally, they often have sales and promotions that provide even better deals and discounts.

Customer Service and Support: Camping World prides itself on excellent customer service and support. Their knowledgeable and friendly staff are always ready to assist with any inquiries or issues you may have. Whether it's helping you choose the right product or resolving a problem with your order, their customer service team is prompt and professional.

Shipping and Delivery: The shipping and delivery process at Camping World is efficient and reliable. They offer various shipping options, including standard and expedited delivery, to accommodate different needs. Orders are typically processed and shipped in a timely manner, and tracking information is provided to keep you updated on the status of your delivery.

Return and Exchange Policy: Camping World has a fair and flexible return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. They provide clear instructions on how to initiate a return or exchange, making the process straightforward and hassle-free.

Product Quality and Durability: The product quality at Camping World is generally high, with a focus on durability and performance. They source their products from reputable brands known for their reliability and longevity. Whether it's camping gear or RV accessories, you can trust that the products offered by Camping World will withstand the rigors of outdoor adventures.

Customer Reviews and Ratings: Camping World has a section on their website dedicated to customer reviews and ratings. This allows shoppers to read feedback from other customers who have purchased and used the products. The reviews are helpful in making informed decisions and provide valuable insights into the quality and performance of the items.

Loyalty Programs and Rewards: Camping World offers a loyalty program that rewards customers for their continued support. By joining their loyalty program, you can earn points on your purchases, which can be redeemed for discounts or other exclusive benefits. This program is a great way to save money and enjoy additional perks as a loyal customer.

Overall Satisfaction and Recommendation: Overall, Camping World is a reliable and trustworthy online retailer for all your camping and outdoor needs. With a user-friendly website, a wide range of products, competitive pricing, excellent customer service, and a generous loyalty program, they provide a satisfying shopping experience. I highly recommend Camping World to anyone in search of quality camping gear and RV accessories.

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