Camping World review: New rv purchased from the Nashville, TN dealership

AS they say on "Lost in Space", "WARNING-WARNING-WARNING-DANGER. A few weeks ago I purchased a new RV from the Camping World in Nashville. For a year I looked at the pictures and the walk around video of the RV. I bought the RV over the phone. When I went to pick it up I was so excited (my wife and I recently retired from ministry) that I believed everything I was told. When we went on our first camping trip I noticed that the rear ladder was not on the RV and the walk around video clearly says there is a rear ladder. The dealership was no help to me (salesman Randy) so I called the main customer service person. The CEO slogan is (if your not happy, I am not happy, Marcus). I talked with Lindsey and after a day she tole me that if I looked at the small print (it took me a magnifying glass) I would see that the legal jargon says the video may not represent the RV that you purchase so there was nothing to be done. I asked to speak with Marcus since he was not happy and they refused. That slogan is not true. I want people to know that Camping World will say anything to make the sale but afterwards tough luck. I am not sure who Marcus is but he is laughing all the way to the bank along with the staff at camping world. If you are looking for an RV please support the"mom and pop" dealers that are out there. There business depends on customer service. When you get a large dealer like Camping World they could care less. The only reason I gave a 1 star is I had to put something down.