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Camel Complaints 248

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C
8:19 am EDT

Camel camel 99 lights

I have smoked your cigarettes for almost 7 years. I used to like them. I don't know why you would take it and make a "new" blend. Since the new blend they burn faster, don't taste the same, pack way low with little packing, and they break all the time. Why change something that people buy and like. They are either going to buy them or they or not that is why there are so many different brands. You just took happy customers and change what they liked. I don't even know if I will continue to smoke these. I am VERY not happy with the "new blend". It is ridiculous enough to pay what I do for cigarettes. Now I need to find a new brand.

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8:12 pm EDT
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Camel the new camel blue cigarettes taste horrible

I have smoked for a long time, (17 years we know how my life will end) saying this I know the repercussions of smoking and am fully prepared to deal with that. with saying that the new camel blue taste horrible. my local store has multiple people saying this @ kwik start @ address: 100 w gilbert dr, evansdale, ia 50707, has had multiple complaints about how bad they taste. whatever you did to the formula taste horrible. you can say that the box has just changed but im sure you know that long time smokers will know the difference and they do. please please please change it back or give the option to pick which ones we want. personally I have called and logged a complaint and now this complaint, if I am damaging myself let me do it in the way I choose!

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12:11 pm EDT

Camel camel (light) blue

Hi there! I have been smoking camel cigarettes for many years and the last pack I got last night had a few "empty" cigarettes. The point of the cigarettes did not have tabacco in. I checked the bottom of the box and there was no spillage. This is quite disappointing as we pay a lot of money for our favorite cigis and we expect the quality that we have always had.

Thank you for your time.

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8:20 pm EDT

Camel camel crush

I got a pack of Camel Crush. At first I thought maybe you were changing the cigs bc they look different. However, I tasted it an was like... "Oh no, I hope they aren't changing. These have a stronger menthol taste an not the mint burst. I got another pack but at a different store an they look like the ones I'm use too. I'll upload a photo of what I'm talking about. What's going on? You can see the color is different. One is a dark green line an it's norm light green. Along with the lines around the camel for the crush. The other ones don't have that.

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Lindsey Leinard
US
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Jul 08, 2018 3:21 pm EDT

About a month ago I bought my first pack of Carmel Crush cigarettes that were different than normal. Darker green ring on the cigarette, huge change in taste and flavor, and the clear packaging concealing the box had a new blue line around it. It didn't take long to figure out different places in town still had the old style ones. Throughout the couple of weeks I avoided buying any of the newer packs if I could, now that's all we have around town in the stores. Not sure why or what happened but I wish I could continue to purchase the older style ones.

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M
3:57 am EDT

Camel camel blues

Hey guys! Love your brand! Been smoking it for 15 years! My problem is that my box keep getting crushed in my pocket and breaking my smokes to the point I will have 5 or 6 smokes left that are completely ruined. I never cared these past years, but it's costing me more money than i have! Any way, just thought you should know! Please don't think I'm mean. Just make a stronger box!

+Also I know that the solution is to keep my pack out of my pocket. But that's just something most of us smokers do. + Hope you'll understand.

Thanks,
mason

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N
4:56 pm EDT

Camel camel snus frost

I am a loyal camel snus frost consumer since 2008. Recently the last few tins i have purchased have been way below "par"...upon putting a pouch in my mouth, within 5-10 minutes one end of the pouch opens up and all the enclosed tobacco goes all over my mouth. This is not just one or two pouches in a tin, but every one of them (!) I typically enjoy the pouch for around 2 hours before disposing of it. I intentionally buy camel snus pouches because i do not like loose dip.the fact that the pouches break immediately completely defeats the purpose of buying your pouches! Thia has occurred for at least the last 5 tins that i have bought. I thought it might be a fluke, however 5 out of 5 is no accident...i even purchase them at different stores, to no avail. Is this a conscience change that your company has made or am i just THAT unlucky...the tins are not cheap and am very hesistant to purchase anymore of your product...the code on the latest tin is: DO102MD8. Please respond to me @ [protected]@gmail.com or [protected]@yahoo.com and let me know what is going on, i will wait on your response before i waste my money on anothe tin of camel snus frost (small ones)...until then i am going to try other brands...hope to hear from you soon and hope that this problem is just a fluke...thank you, nat spencer

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K
4:09 pm EDT

Camel camel snus pouches

Hello,
I been buying camel snus for almost a year and every now and again one or more of the pouches is slightly tore open or not sealed fully, which isn't usually a big deal, but yesterday on 28 May 2018 I bought a tin of camel snus frost (small pouches) and all but 3 or 4 of the pouches were not sealed. Some of the pouches had the tobacco spilled out of it. I was vary disappointed. I had to throw a couple of them out because there was barely anything in them. Can I get a refund or replacement, please. Thank you.

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Jlivan
Twintynine Palms, US
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Nov 28, 2019 8:26 pm EST

I have been using camel snus mellow pouches for a few years now never had a problem before until recently I have been buying tens with pouches only having a quarter of the tobacco in them really starting to get aggravating

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C
7:34 pm EDT

Camel the new camel 99s

I'm switching brands until you bring back the original camel filter 99s before they turned into a pile of [censored]. Instead of enjoying my camel, I sit there and wonder why I continue to buy them.
why ruin a good thing? I don't have to think much on which brand I'd rather smoke because any brand is better than what you guys are putting on the shelves at this point. Goodbye camels, they were good while they lasted.
Attached is a photo of what may be the last pack of original camels I've been lucky to have found.

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Onlytimeilleverusethis
US
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Jun 27, 2018 5:30 pm EDT

F’n SAME. I’ve been asking every gas station if they have the old packs but by now if they do, they’re so stale they break when ashing. such a disappointment.

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Anita Bawnghit
US
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Jun 09, 2018 4:00 pm EDT

You could add a few years onto your life and quit!

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Bobbi Suter
US
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Jun 09, 2018 2:51 pm EDT

I'm right there with you have smoked camels for 20 years .. Now I will not buy any rj Reynolds product (unless I manage to luckily find an old pack) hell I didnt like the mild change they made in January with the filter size but I would happily go back to those rather than the scrap they are calling camels now

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Cait Arruda
US
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May 28, 2018 7:30 pm EDT

I'm switching brands until you bring back the original camel filter 99s before they turned into a pile of [censored]. Instead of enjoying my camel, I sit there and wonder why I continue to buy them.
why ruin a good thing? I don't have to think much on which brand I'd rather smoke because any brand is better than what you guys are putting on the shelves at this point. Goodbye camels, they were good while they lasted. Attached is a photo of what may be the last pack of original camels I've been lucky to have found.

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B
4:16 pm EDT

Camel camel crush menthol silver

I am very disappointed that I have to write a complaint to you guys. I have only bought camel products for the past 4 years, this is the first time I've been extremely let down by the product. I bought a pack of camel crush menthol silver today, on 5/27. I have now smoked 4 cigarettes out of this pack, when I went to crush them the ball was already crushed, and they do not taste as menthol as normal. I am not sure if this is something that happens but I have never experienced this, and I buy 2 packs everyday. I am very upset as I do not have money to go and get a new pack to replace these right now, and I feel as if I wasted my money. Is there anything that can be done?

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Samantha Burrow
US
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Jun 07, 2018 10:58 am EDT

I have the same problem. However I found mine arent popped but are extremely difficult to pop. I use my lighter to press the ball.

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C
4:44 am EDT
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Camel camel active yellow

I absolutely love this specific brand and taste but the last month or two I am very disapointed in my smokes. (and family reckons I am a chain smoker)
I buy my sigarettes in cartons and go through nearly two a week but out of the two I sit with four packets full of "duts" meaning all of them has no bubble in it to pop and I stay loyal to camel but every single packet I seem to open has the same problem... It especially annoy's me while i'm driving and I would like to smoke and there is no little ball to pop.
Please advice on the matter. (i've kept all the "duts")

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Refentse
ZA
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Jul 12, 2018 8:03 am EDT
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Good day

This is by far the best cigarettes I've ever smoked, however, I purchased a 20 pack from Mall of Africa Checkers 11.07.2018 and half of the box did not have balls to activate which lands up like tasting like homemade cigarettes.

I'm extremely disappointed as you all know that VAT went up and everything is expensive. I couldn't take it back because I live further away (15km).

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Jaco Van Wyk
US
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Jun 20, 2018 1:13 am EDT

Hi, been smoking Camel since I started smoking, smoked Camel yellow since they were launched, the last few months I noticed that more than 25%of each carton bought was defaulted, either no ball in sigarette, which means no favour, or the top just comes loose, not impressed and disappointed in the standards lately.

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4:14 pm EDT
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Camel camel

I had bought 2 packs of camel crush. I'm not usually one to complain but they are too expensive not to.. both packs had an old nasty taste to them. I had someone else try them to make sure it wasn't me. But they said the same thing. I don't smoke anything other than camels and I have to buy a pack a day. There has been numerous times this has happened. And I don't want to buy another brand.

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8:32 pm EDT

Camel mobile coupon

At 6:25 pm Pacific time on Saturday, May the fifth.i entered cig star tobacco store at 2060 H, on aveineda Dr Los Arboles. In thousand oaks cakifornia. I was about to use a coupon from you moble site and when I clicked claim coupon. You guys had started the update and the offer disappeared after I went back, and was not able to use it. And obviously they couldn't help me and I had to pay the full price. The coupon was for 2 dollars off a single pack.

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7:39 pm EDT
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Camel camel platinum

I've been smoking these cigarettes for some time now with no problems. Whatever you changed is more of a danger than any chemicals found in these cigarettes! 5 times in the last week my cherry fell of in the car while traveling 70 mph! While scrambling to keep my car from catching fire, I found myself veering into the opposite lane! I pack my cigarettes vigorously before opening and this should not be an issue! I don't know what you changed, but get rid of it, before it causes a horrific car accident to myself or anyone consuming your product! Thank you

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9:04 am EDT

Camel camel filter 99

You have changes you cigarette not just the packaging but the whole cigarette itself. I have smoked camels for 29yrs and love them. Then you change them What the he'll. They sux they burn differently they taste differently there a lot softer and not to mention they cause me to hack up phlegm in the mornings when I never have done that before. My husband and I drove all around our city looking for the old ones.. We have decided to go to Marlboro ciggerates now! So thank you for changing the best ciggerates on the market... NOT REALLY

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9:31 pm EDT
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Camel camel blues

I've smoked camel lights/blues since 1990. Never have switched always loved my camels. But this new camel blues are a very harsh taste and very different. This is the first time I've considered switching brands because they are that different. They say it's just the packaging that is different and that is very wrong. They are horrible. Is there any explanation for this change? Many of my friends have said the same. Please respond I'm not the only one that is saying this.

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11:25 am EDT

Camel coupons

everytime I take a damn coupon to the store they can never scan it they always have [censor] problems so why do ya sent these coupons when they don't work .. I go everywhere to krogers. Valeros where they suppose to take it and they dont.. I waste too much money on cigs and when I get a coupon o would like to use it buy I can't even do that smh soooooooooooo annoying

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1:47 pm EDT
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Camel camel blue 99's

I bought a pack of camel blue 99's over easter weekend at loves truck stop in troutdale oregon... Was on our way to white salmon washington for easter... It was the new boxes that just came out, I didn't need to open them till that night, wasn't totally out of my other cigs, I opened them, only 15 cigs, supposed to be 20, five of those 15 we're only half a cigarette, the other halves we're sitting on the bottom of cigs pack, I had no cigs, so had to smoke them, didn't have a receipt to get refunded when going by loves coming home, didn't think to take a picture of what they looked like, I was not a happy person and what I paid, and didn't even have a full pack, plus having shredded cigs, I thought maybe someone tampered with them, but the pack was sealed, just letting you guys know... New way packaging... Sucks!

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David Chung
David Chung
US
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May 07, 2018 10:53 am EDT

Great website that Cigexpress.us thanks for posting I would not be saving money on cigarettes if it wasnt for you.

Angelika Hannon
Angelika Hannon
US
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Apr 16, 2018 3:16 pm EDT

I have went through cigexpress.us many times do not fall for other out of country companies.

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James Richardson
US
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Apr 16, 2018 3:12 pm EDT

I use www.cigexpress.us as well they are a very great company.

Angelika Hannon
Angelika Hannon
US
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Apr 16, 2018 3:14 pm EDT
Replying to comment of James Richardson

I have www.cigexpress.us many times in the past and still use them.

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Mary O'shane
US
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Apr 10, 2018 12:12 pm EDT

I think you all have lost your [censor] minds for real the new camel 99 are not only like smoking air the taste of them are horrible. I cant believe that u all changed them and now u should change them back asap

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Roslyn Bryant
US
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Apr 09, 2018 11:45 am EDT

cigexpress.us is probably the best website online to buy cigarettes online. I go through them as well. Their great customer service and great products has me running back time and time again.

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James Richardson
US
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Apr 06, 2018 3:26 pm EDT

I Never have tried cigspot.us they dont seem to be up and running. I go to www.cigexpress.us I have been using them for years. They are a great website with great prices on cigarettes. You have to pay by bitcoin but its great. They come with a tracking number and I usually get them here in New York within three days. I would agree that it might be the store though. Cigexpress.us not only has great deals but their cigarettes are genuine.

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NicholasGow
US
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Apr 02, 2018 2:33 pm EDT

could be the store I buy my cigarettes online at www.cigspot.us (you have to pay by bitcoin or gift card). However I have never had a problem like this. www.cigspot.us gets my cigarettes to me quick. They ship from within the United States and ship anywhere in the world. A carton of smokes only costs fifty dollars.

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S
4:26 pm EDT

Camel camel lights packaging

I am a loyal Camel light cig smoker, but lately the past 2-3 weeks I have been having a hard time locating my usual brand. tried many diff places I usually get them at, but they say the camel Turkish blend is the same as the lights, that your company must have changed pkging. I have tried smoking them but they just are not the same . I might change brands.

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5:23 pm EDT
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Camel menthol cigarettes

Over the past two months I've bought packs, maybe 7 total where the cigarettes have been tough to smoke. Something is wrong with the cigarettes. When I take my first puff, if doesn't pull through like the binding or something isn't working. It gives off an awful taste and after two puffs, the filter immediately turns dark dark brown. I'm not pleased at all considering I spend a lot of money on these packs and have to throw some away without being smoked is extremely annoying and aggravating.

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11:36 am EDT
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Camel camel crush menthol

I have bought 4 packs of camels in the past two days and have been throwing them out every time. They are not brining right and taste horrible. And I am not the only camel crush person to have this problem. Is there a bad batch out ? Bc I have been un happy with my purchases. I smoke camel crush menthol on a regular basis and never had this problem.

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About Camel

Camel.com offers a range of tobacco products, primarily cigarettes, known for their distinctive blend of Turkish and domestic tobaccos. The brand has a long-standing history in the tobacco industry, providing various styles and flavors to adult smokers. Camel also incorporates innovative packaging and marketing strategies. Please note that tobacco products carry health risks and are intended for adults who are aware of these risks.

Overview of Camel complaint handling

Camel reviews first appeared on Complaints Board on Oct 2, 2006. The latest review Buying old cigarettes was posted on May 4, 2025. The latest complaint favorite discontinued was resolved on Mar 10, 2014. Camel has an average consumer rating of 1 stars from 248 reviews. Camel has resolved 3 complaints.
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  1. Camel Contacts

  2. Camel phone numbers
    +1 (800) 334-8157
    +1 (800) 334-8157
    Click up if you have successfully reached Camel by calling +1 (800) 334-8157 phone number 0 0 users reported that they have successfully reached Camel by calling +1 (800) 334-8157 phone number Click down if you have unsuccessfully reached Camel by calling +1 (800) 334-8157 phone number 0 0 users reported that they have UNsuccessfully reached Camel by calling +1 (800) 334-8157 phone number
  3. Camel address
    P.O. Box 2959, Winston Salem, North Carolina, 27102-2959, United States
  4. Camel social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
Camel Category
Camel is ranked 6 among 34 companies in the Smoking and Tobacco category

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