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1.0 246 Reviews

Camel Complaints Summary

3 Resolved
243 Unresolved
Our verdict: If considering services from Camel with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Camel reviews & complaints 246

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9:01 am EDT

Camel camel mobile coupons

I called over 2 months ago that my mobile coupons were not working. I was told that I would be sent coupons. A month later nothing. I then called back and was told that your systems were down and I would be called back. I never got a call. I received my normal 2 paper coupons a couple days. I still have not received anything from 2 months ago and still no call back. Now all of a sudden I can't even access mobile coupons. I get an alert to turn on my location...well it's on! This is how you treat your customers. That's pretty sad.

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Danyell681
, US
Mar 24, 2018 6:15 am EDT

I haven’t gotten coupons in almost 5 months now, no matter how many times a month each month I go online and check the option and make sure I hit submit for it to tell me I have already made that choice and they are on the way.. well that’s the worst snail ever. I live in a house with a secured mailbox so they aren’t being stolen. so how crappy that’s 8 packs of cigarettes I didn’t get a coupon for. no wonder i switched to marlboro ice

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2:06 pm EDT
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Camel camel crush cigarettes

I purchase your guys brand cigarettes all the timebut this time I purchased some and the filter was so hard to smoke out of. It was so tight to the point i was unable to inhale any smoke. It was very frustrating .I also ended up just tossing them in trash b/c I tryed smoking and this time one popped while I tryed to inhale the cigarette.it scared me.Cigarettes are more expensive than ever right now and it hurts that I had to toss them
[protected]@gmail.com

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5:41 pm EDT
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Camel camel 99 filters

The new set promotional packs that you have put out recently are of a horrible quality! I ended up with 4 packs of them as the gas stations only had the stupid sucky promotion packs. Personally I found them to be [censor] quality compared to the normally packaged 99's.
Please never make these again!
2EA8SE0 is the number on the bottom of the pack.

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Megan Wright
, US
Mar 26, 2018 8:31 pm EDT

These are horrible! And after being a Camel smoker since the early 80's I am going to have to break off a long relationship that saddens. But I can't smoke these! What did you people do? Its not just me, its EVERYBODY I know that smokes Camel 99 and, I knew they were different the moment the new pack touched my hand. If you guys need money, I would rather you made a pack 18 or 19 then just change the product like this . I have 3 packs left and then Im switching brands :( If you decide to go back to the old "formula" email me

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RemoveWithReason
, US
Mar 23, 2018 10:00 pm EDT
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You could try not sucking on cancer sticks. Then you wouldn't need to be concerned with the quality of the garbage you waste money on every day.

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Kaci Thiel
, US
Mar 23, 2018 9:39 pm EDT

it's not just your pack. it's all of the new ones. I am now having to scour all the gas stations trying to find the only remaining original packs because these are quickly becoming the only kind available. I found a carton of the originals tonight after only having those new ones for two days and definitely noticed a nicotine high. It's obvious that these are not the same seeing as that I haven't had an actual nicotine high like that since I first started smoking. I really hope that these are not the new norm. please fix these!

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9:30 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Camel - new camel 99's

The new cigs do not taste right and I can not fined the old ones no where it leaves me no choice but to fine a new cig and I been with Camel's over 15 years not happy at all.😭😢what can we as the people do to make the old ones come back to the stores you are going to lose a lot of customers with the new cigs why change up you was doing so good pls bring back the old one's

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3:21 pm EST

Camel camel mobile coupons

What a joke! Started receiving the mobile coupons approximately 4months ago, loved the idea an how handy it was, UNTIL 6wks. ago! B 4 I leave home I ck. 2 c if I have any coupons n my email. So I know b 4 I get 2 the convenient store they are there an will use them. But approx
6wks ago I would pull up the email am go thru the process of showing my status of having them or not.I could get 2 the step of downloading the USP code an a grey bar would appear saying NOT AVAILABLE PLEASE TRY AGAIN LATER. I've been trying several times a day for at least 6wks. I've shown an spoken to several friends (that get mobile coupons from Camel and Newport) as well as several different store owners. No it's not my phone. An others are getting the same notice I am . I have finally contacted Camel customer service to let them know the situation. Customer service took info an was told they would post this problem. I'm. Tired of receiving E-mails I cannot use an told the representative. I no longer desired e-mails that were SPAM. If I couldn't use them STOP SENDING THEM! She seemed very nice but, totally disconnected from this notice and offered NO SOLUTION..This seems to be a marketing gig..and NO I DON'T WANT PAPER COUPONS. that take 6 to 8wks 2 arrive. Camel FIX ur Problem or I'LL find a mobile coupon cigarette that works!

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Truthbomb71
, US
Mar 11, 2018 10:38 pm EDT

Mine stopped after their supposed website crash. I called and was told they should start back again but I have never received anything coupon since. Think it’s a ploy to just information gather on us. Name, DOB, address, email and phone number. Give us a few coupons then cut them off. Now they can do whatever they want with our info. Pretty shorty but yea we fell for it and we’re still smoking their cigs. Lol.

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1:12 am EST

Camel camel crush

I am a regular camel crush smoker and the recent carton I bought last week was probably the most upsetting carton of cigarettes and money I've wasted yet on cigarettes especially my favorite ones.. every single pack has missing (balls to pop) and we're really stale tasting I tried returning the carton to the India guy who sold them to me at the liquor store by my house and he made such a big scene and I'm sure he even called the cops on me..he was so angry and wouldn't listen to me at all.. worst experience I've ever had with any kind of cigarettes

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Truthbomb71
, US
Mar 11, 2018 10:40 pm EDT

I haven’t been happy with the taste of my crushes either! Stale exactly and not as menthol as they used to be. 😡

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K
10:20 am EST

Camel mobile coupons

Its been 3 weeks now that I have not had a mobile coupon available. I usually get $2.50 off on Monday and Thursday. It states I have no offers available and I have not used any coupons. I've tried on both browsers and still no offers. I have called Camel 4 times now to figure it the issue and it still has not been resolved. The representatives can not tell me the problem. I asked for her to mail me coupons today for the inconvenience but she stated that I have non available. I am about ready to switch to another brand. This has been so aggravating! My husband has been experiencing the same issue. We have lost $15 dollars not in coupons! Not a happy customer; (

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Truthbomb71
, US
Mar 11, 2018 10:44 pm EDT

Yup. Same thing happened to me. I just posted above. Pretty sure they were just information gathering. I’m switching brands now too. Pretty low ball [censor] to do if you ask me but oh well. 🤷🏽‍♀️

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Daniel Fraed
, US
Mar 01, 2018 8:26 am EST

I live in Jacksonville as well and am experiencing the same thing. When they brought out the mobile coupons it originally said two a week which worked for about a month and then it went down to just one a week. Now it's been over a month since I received my last coupon from the site.

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7:16 am EST
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Camel camel double

To whom it may concern.
I bought a packet of camel double and most of the cigarettes don't have the switch.this is not the first time that I have experienced this.the cigarette has the most awful taste.really unhappy because I don't smoke anything else. This is really a waste because I have to throw almost half the pack away everytime. Normally a packet last me two days but now I can't even get through a packet by lunch time. What is going to be done by this?

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4:51 am EST
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Camel camel activate purple

I just opened a new packet Wednesday 7 February 2018 and popped the ball which popped but when I took my first few drags - no purple taste at all - just a taste of a normal cigarette

I immediately killed that one after taking 4 puffs and lit my second one - same experience.

I am not impressed at all - how is the quality checks being done whilst production takes place. I feel like trashing this whole packet but it costs money (so basically I have wasted a R34)

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8:28 am EST

Camel camel activate purple

I bought a box of camel activate purple at a petrol station in randburg, South Africa. When smoking them, there were about five or six cigarettes within the box that had no bubble to pop for the flavor. This has not been the first time. There was also another time when I bought the purple and blue activate and in some of them there was either only blue or purple or none at all.

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4:58 am EST
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Camel cigarette filter

I open a fresh pack of camel whites to find that 3 of the cigarettes inside have damaged/faulty filters after I have lit them, I only smoke around 10 a day so this happened over 2 days. I thought that it might only be the one pack so didn't think to write a complaint. Then I open a new pack today and find another damaged/faulty filter. Very uncomfortable and not what I'm paying for. Photos attached of the last one I had.

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9:30 am EST
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Camel camel 99s

I buy a carton of camel 99s a week and this last carton had some packs in it that were patched together. I don't know how you guys do things there but this is [censor]! Looks to me as if they made camel 99s out of camel butless. Here are pictures to show what I'm talking about.☹️☹️☹️☹️ I would like a quick response to this matter cause if not after this carton I'm switching BACK to Marlboro, I don't want to it cost me more money but I can't stand for patch work cigarettes.

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9:48 am EST
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Camel camel menthol

I recently purchased a carton of Camel Menthols. I'm not exaggerating when I say that EVERY cigarette (200 cigarettes) in the carton was missing the crush ball. Not to mention they were stale. I don't know what really can be done but I'm not happy considering they are my go to cigarettes and I get them because I prefer the crush ball. Ice smoked camel menthols (not camel crush) since they began the crush balls in the regular menthols. Please get back to me with a way to resolve this. I took them to where I bought them and they said they couldn't do anything and to contact the company.
Thank you.

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1:13 pm EST

Camel cigarettes

Dear, Camel
More and more pregnant women are having miscarriages . Its because on your ads that are all around the world, you don't put don't smoke if pregnant. . Women that do smoke and have a baby, there babies usually are born with Asthma. In this letter I will tell you what to do to fix it and more facts about this serious matter .
"15, 000 children are born with Asthma each year in America". Asthma is a diseases where your lungs are always full of mucus so it is harder to breath . Imagine if your kids had that not being able to play in sports for to long. Needing an inhaler to breath every time they go outside . THAT IS A RIGHT YOU'RE TAKING FROM 15, 000 EVERY YEAR .
Scoring to stop smoking 480, 000 people die each year from smoking. 70, 000 of them are from just from breathing in other people smoke. That is an average of 1, 300 deaths from smoking. 151, 600 die each day if big smoking companies all together cause 1, 300 death only 150, 000 deaths are not your fault . Evidence shows that 1-5 deaths are caused by smoking .
"A single cigarette contains over 4, 800 chemicals and we only know about 69 of theme" . Over 30 percent of smokers are diagnosed with cancer. Weed is less harmful to people than a single cigarette . Something classified as a drug is less harmful your body.
Prove facts show that almost all companies target people with depression . Imagine if your child had some sort depression. Would you want people to be targeting her. You are harming people that have depression and this is how you are doing it. " Hey if you smoke you are cool. STOP that you are killing other people by the stuff you make . You might as well make bullets . And sell them .
Regards a boy who is consorted about his niece

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3:21 am EST

Camel camel activate mint

I bought a pack of camel activate mint, as I prefer the menthol cigarettes over non menthol ones, I opened the box really looking forward to my smoke and when I try to push the little menthol ball there isn't one, so I select another one out of the box and the same problem. 12 out of the pack of 20 do not have menthol balls, and I specially buy camel activate for the menthol aspect.

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4:29 pm EST

Camel mobile coupons

My girlfriend and I both have separate accounts on different Android devices and the mobile coupons do not work...They worked for her like 3 times but mine have never been able to load. Once you click "claim" it goes to the latest as page but just says please try again later...it never even pulls the coupon up...It's a shame because I have switched brands now

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Wronie L. Kimble
, US
Feb 26, 2018 2:57 pm EST

This has never worked for me and then I call customer service and all they do is say they will send coupons but I never receive them this is very disappointing and embarrassing when you go to the counter and told you cant get a discount.

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12:29 pm EST

Camel camel crush menthol

I buy a carton of camel crush menthols just about every 7-9 days; the last two cartons we have gotten have been awful. The foil in the packs seem much thinner than others, the tiny bead on the inside never crushes properly and the cigarettes taste old and stale. Every single pack has been this way and the guy at the store said he could not do any refunds or any help whatsoever. This is outrageous. We purchase our cigarettes at the gas station on hwy 20 across from another gas station, a fellow named Sonny owns the place.

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8:46 pm EDT

Camel receiving spam

I'm constantly receiving spam from Camel. I'm in Australia and the Camel website doesn't allow me to log in from outside the US. Even when I use methods to fool the website, my "account" doesn't seem to exist and the email address the spam is sent to is not listed in their database.

The REALLY weird thing is I'm not a smoker, nor have I ever been.

This is clearly a stretch by Reynolds to expand their marketing reach but it's also illegal under Australian law and I would suspect also under US law.

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Moe N
, US
Dec 24, 2017 3:36 am EST

I'm in UK, and I have the same problem. Somebody called KHALID has signed up to camel emails using my address! To unsubscribe you have to login to a profile, which requires KHALIDs personal details. I'm sure this is against advertising laws! Clicking on forgot my password and entering my e-mail doesn't work.
I am also a non-smoker and if I were I minor this would definitely be illegal advertising!
I've looked everywhere for a Camel contact e-mail address, no luck, can someone provide one? All I can find is the telephone number. I do not want to phone an international (probably premium) number just to stop unsolicited email's!
Camel need to sort out the way they confirm users email addresses (They DON'T)!

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6:12 am EDT
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Camel cigarette filter

I'm just concerned about the quality of your brand lately. It's not the first time I found it like this, but this time I thought that I just bring this under your attention because at the end of the day I am paying for the product. The filter of the cigarette was completely damaged with an extra piece of paper around it. I took several photos as I took the extra piece of paper off. This is not very good service.

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6:04 pm EDT

Camel camel crush

One of this cigarette butts was defective and was unrolled and not attached to the cigarette. Therefore I could not smoke this cigarette. I would like some kind of compensation for this error. Upon further inspection I found another one in the pack that was the same and could not smoke the cigarette. Can u please let me know what can be done about this issue

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pobarjenkins
Minneapolis, US
Oct 20, 2017 12:26 am EDT
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Take the product along with your receipt back to the store of purchase. They should be able to assist you with a replacement or a refund.

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