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CB Internet Providers Optimum
Optimum

Optimum review: Poor service

O
Author of the review
9:41 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Had two mobile lines for three years with nothing but problems, dropped calls, missed text messages, poor internet connection even when connected to home Wi-Fi and no solutions from customer service wish we could have cancelled sooner but we got a supposed bundle deal. Switched back to consumer cellular but to pour salt in the wound it took almost three hours of waiting and arguing with optimum customer service to get a transfer pin# out of them NEVER AGAIN probably will cancel the rest of the bundle (cable, Wi-Fi and landline) because of poor customer service. There
Moto is customer first YAH RIGHT

Recommendation: Find a better option

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  1. Optimum Contacts

  2. Optimum phone numbers
    +1 (866) 200-7273
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    Customer Service
    +1 (973) 230-6048
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    New Jersey, CS
    +1 (973) 230-2037
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    New Jersey, Sales
    +1 (203) 870-2583
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    Connecticut, CS
    +1 (203) 870-2492
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    Connecticut, Sales
    +1 (631) 393-0637
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    Long Island, CS
    +1 (631) 393-0707
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    100%
    Confidence score
    Long Island, Sales
    +1 (718) 860-3514
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    NY: Bronx / Brooklyn / Westchester, CS
    +1 (718) 975-1140
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    NY: Bronx / Brooklyn / Westchester, Sales
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  3. Optimum emails
  4. Optimum address
    6 Corporate Center Drive, Melville, New York, 11747, United States
  5. Optimum social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 13, 2025
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Optimum Category
Optimum is ranked 58 among 63 companies in the Internet Providers category
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