CB Internet Providers Optimum

Optimum review: Horrible

Marlene Nunez of US

Mar 25, 2026 8:33 am EDT

Verified customer

Featured review

I've been paying 2gb for a year with many restarts and numerous calls to optimum due to lack of connection. I then had a technician come to my home to then tell me that the problem is that Optimum installed the wrong modem/router which is the root of my issue. Now 4 days later I have NO INTERNET. My kids are freaking out. No way to do Homework, School Work and College Work. This is unacceptable. Then I called Optimum and they offer $20.83 compensation for a year of headaches. They are HORRIBLE. They basically steal money from their customers and consumers. I'm tired of always being used and always needing to be the understanding customer. When are they going to fix their mistakes. When are they going to take responsibilities for the frustration and lack of.

Recommendation: If you can get something else go for it.

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Optimum Contacts

Optimum phone numbers

+1 (866) 200-7273

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Customer Service

+1 (973) 230-6048

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New Jersey, CS

+1 (973) 230-2037

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New Jersey, Sales

+1 (203) 870-2583

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Connecticut, CS

+1 (203) 870-2492

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Connecticut, Sales

+1 (631) 393-0637

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Long Island, CS

+1 (631) 393-0707

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100%
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Long Island, Sales

+1 (718) 860-3514

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NY: Bronx / Brooklyn / Westchester, CS

+1 (718) 975-1140

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NY: Bronx / Brooklyn / Westchester, Sales

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Optimum emails

contact@optimum.com

100%
Confidence score: 100%

Support

Optimum address

6 Corporate Center Drive, Melville, New York, 11747, United States

Optimum social media
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Mar 31, 2026
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