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CB Internet Providers Optimum
Optimum

Optimum review: Good luck trying to close the account

E
Author of the review
6:00 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It took me over 2 hours to close the account and was only finally successful after calling back 4 times, lying and saying I was moving. EVEN THEN they wanted to know where, if someone would be living in my home, what my address was going to be in a location far, far away. I became a ranting lunatic during the first 3 calls because they would NOT close the account. It was nuts. And they won’t credit you for partial months use. You have to pay for your full billing cycle even if you only used a few days. Their service was mediocre as well. Apparently

Recommendation: Use anyone but Optimum.

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  1. Optimum Contacts

  2. Optimum phone numbers
    +1 (866) 200-7273
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    Customer Service
    +1 (973) 230-6048
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    New Jersey, CS
    +1 (973) 230-2037
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    New Jersey, Sales
    +1 (203) 870-2583
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    Connecticut, CS
    +1 (203) 870-2492
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    Connecticut, Sales
    +1 (631) 393-0637
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    Long Island, CS
    +1 (631) 393-0707
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    100%
    Confidence score
    Long Island, Sales
    +1 (718) 860-3514
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    NY: Bronx / Brooklyn / Westchester, CS
    +1 (718) 975-1140
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    NY: Bronx / Brooklyn / Westchester, Sales
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  3. Optimum emails
  4. Optimum address
    6 Corporate Center Drive, Melville, New York, 11747, United States
  5. Optimum social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 03, 2025
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Optimum Category
Optimum is ranked 58 among 63 companies in the Internet Providers category
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