Optimum review: Account should not have been created

I have cell service at a different provider. Last Wednesday i ordered Optimum Internet, it was set for Friday install. No problem, so far. Later I called back and tried to get Optimum to activate a new number on a phone of mine from another provider, I told him i still owed on that phone. The salesman said there shouldn't be any problem and it will be done, so i made one of the biggest mistakes of my life, I paid $81.01 advance to get started. He transferred me to another department to complete the setup. there they said the phone needs to be paid off to unlock. he transferred me back to the salesman. he wanted me to BUY a NEW phone I couldn't afford. That was Wednesday and Thursday conversations. Today, Monday, I called the salesman again, transferred again, explained who I am again,transferred again, explained who I am again,transferred again, explained who I am again, several times, some could not SPEAK OR UNDERSTAND ENGLISH, They said the Account would be closed DECEMBER 7th.(How did they create an Account on a phone they CAN'T have unlocked?) NEARLY 4 HOURS of this, and a near stroke, later the last guy said it would be done RIGHT AWAY, that I'll get a CALL IN 24 TO 48 HOURS TO CONFIRM . After all that about an hour later I get an e-mail "Welcome To OPTIMUM, bla bla, IF YOU NEED TO CANCEL THIS ACCOUNT I NEED TO DO IT BEFORE DECEMBER 7"...*SCREAMING* ""FRAUD ALERT!"" Update: I just got a call from Optimum (automated) It dropped. I called back to same number, got transferred. He tells me refund pending 7 to 10 days. NOT acceptable, it took only seconds to take money you were not due, I WANT MY MONEY NOW.