[Resolved] C-Datemisrepresentation of service.

L Nov 01, 2019

I signed on to c-date under the impression of a one off week basis. After a week I needed it wasn't for me and decided to delate my account but there isn't any clear way to do this. I emailed them saying I want my account to be delayed and no more payment taken out. I was told to do this in writing an to fax it over to them.
Having wrote to them though email in regards, I felt that this covered the written part of cancellation.
I cancelled the money coming out after their fee came out of my bank for more than was stated and I don't like being mislead.
After a few weeks I got an email saying I owe a a month subscription of £120+ and that I agreed to pay it though their term and conditions. I didn't see this part and I haven't used there service and having previously tried to cancel after the first week I felt this matter was closed.
I have now got a 2nd email stating the deadline for payment has passed and I still owe money. Please pay or dept collection will come to resolve this matter.
I feel that I am being blackmailed into paying for something I didn't agree too or have fully explained to me. This has been an underhand tactic which is trying to defraud me out of money I simply would not have spent on a website such as this. I have no visible way to ever pay this. I don't understand why I am getting billed for something I didn't want nor originally sign up for.

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • C-Date Customer Care's Response · Nov 04, 2019

    Dear Lee,

    we're sorry to hear about your complaint. Please contact us directly at cs @ c-date . com from your registered email address and add '''' into the Subject header.

    Thank you in advance!

    On behalf of the C-Date Customer service Team

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