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313 complaints
67 resolved 246 unresolved
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C
8:13 am EDT

C-Date - cancel subscription i didn't sign up for

went on website done 3 day trail , then suddenly they was taking money from bank account subscription fees that i did not give permission , i sent countless emails to cancel pot no help to cancel this , they have taking nearly £200 out of my account !.

i managed to cancel my paypal payment , now they are demanding payment with debt company , i keep emailing them with no help just cancel my subscription that i did not sign up for ! am i getting my money back they took!

i have not used site as rubbish and all fake accounts.

need to be investigated by ombudsman bureau

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G
6:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date - Fraudulent Scammers!!

I have already requested to be removed in their system and terminate my membership. I believe C-Date are not honour their agreement .

The site is also full of so many fake profiles in fact I the vast majority are profiles are fake, a scam and neither trustworthy.

I'm kindly asking C-Date to cancel my membership and any money I supposedly owe them and to please stop sending me emails and threatening me with the debt collector.

Desired outcome: To stop with the intimidation, remove from their system and to stop saying I owe them money

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S
3:58 pm EDT
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This site charge me £200 and I can’t even log in never use this ! Big scam they should be stopped

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J
5:35 pm EDT

C-Date - debt collector notice

I cancelled my subscription with your web site on the 16th of November 2021.

I have then received a letter, a text message and a whats app, informing me that I owe you monies for services that i did no receive in breach of service contract by European law aswell as uk law.

There were no previous emails or any form of contact to me in advance of this letter from eCollect that monies were 'owed' in breach of uk and EU law.

8355PMV7

I have responded to eCollect with the same information and have as yet had no reply.

Desired outcome: I would like this dropped on all sides

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E
2:06 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

C-date mislead their customers about the price of their products. I saw the premium for one month is 19,99 Euro. But they took 79,96 Euro from my account. They should have written 19,99/Week, but they didn't write "/Week" explicitly and I believe intentionally. This is their trick and trap!

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J
7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date - C-Date

Having debit creditors threatened to me by c-date because they made it impossible to cancel reoccurring membership and so I cancelled PayPal instead, which I’m on the right side of the law to do so but now they’re saying they will get debit collectors on me. I’m not the only one here saying c-date has made it impossible to cancel membership.

I cancelled because I believe c-date did not honour their agreement, the site is also full of fake profiles in fact I would bet that the vast majority are fake profiles.

I’m asking c-date to cancel my membership and any money I supposedly owe them and to please stop sending me emails.

My username on c-date was Beerhug

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1 comment
B
Jul 18, 2022 4:18 am EDT

Your situation is the exact same as mine, back and forth emails from them saying I owe money and I’ve now just ignored them.

The site isn’t what it’s advertised to be, in my eyes they’re breaching the contract & T&Cs they love so much already, making us not need to pay.

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D
6:30 am EDT

C-Date - Premium subscription

I signed up to the premium subscription on the 15th of May 2022 but I want to cancel it before automatic renewal next month. I have not found the service useful and wish to cancel. However it seems the only option they offer to cancel is to fax a cancellation form. Who has access to a fax machine nowdays! Clearly a deliberate move to make it awkward/uncomfortable for people to cancel. They have no problems sending me email notifications, surely they could accept the completed cancellation form via email?!

Desired outcome: I would like an email address provided so that I can send the cancellation form in and receive confirmation of my cancellation within 2 working days.

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C
6:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

C-Date - Premium

This is my first review after reading loads here and in other places about this scamming website. I'm reviewing to give some positive hope to others because today I have had a reply from them.

I initially signed up like everyone else stupidly without reading the T&Cs and then had a further payment taken which I might add I had refunded literally in 5 mins by the bank fraud team and then the threatening letters came with an extra £10 handling fee meaning I supposedly owed them 49.90.

I was literally about to pay if I had another bad email by the end of today. I was stressed like mad and worried about debt collectors because I hadn't seen any positives outcomes other than people saying to hang in there. I have screenshot below of my last 2 emails to them aswel as their reply.

Desired outcome: Resolved. Membership cancelled

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Resolved

Collection process stopped, subscription cancelled and payment reversal accepted.

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L
9:51 am EDT

C-Date - Premium membership

I have paid £119.88 for premium membership and am not receiving this. I am paid up until 13.8 22 with a cancellation AFTER that date. As far as I can see I am NOT getting what I paid for. All I get is a few photos from woman miles away. What more can I add. Don't give me the runaround because my next step is the small claims court, because you are NOT providing the service that is advertised

Desired outcome: Money back or full access for the length of contract i. e 13.8 22

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H
8:08 am EDT

C-Date - Membership cancelation

This company is not all it appears. Unable to easily cancel membership if at all. I did not want a recurring membership least of all I have no access to a fax machine in order to cancel as they say that is the only way to do so. I am now receiving letters trying to collect outstanding payment for a service I did not use nor was I able to cancel effectively after failing to be able to contact customer services.

I feel this may be a scam and in no way should anyone else find them self in this position.

Stay away from C-Date

Desired outcome: I do not want to be told I owe money I know that I know I do not.

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L
7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date - Lier’s, rip-off and intimidation

I open a dating account with them for a month which is not even fit for any purpose, I was charged £9.90 and I try to cancel my order immediately but there is no way for that on their website. I was ask to wait for some days before I’m able to cancel from auto message and before the month end I cancel the order. To my surprise I received a letter from dept collector saying I own them money. The website is a scam and they are out to scam people.

Desired outcome: Still receiving letter from the dept collector

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P
10:22 am EDT

C-Date - Premium account for £2.90

On 2 April I was joined c date website for one month fee £2.90 as result I been charged £9.90 what how is possible? It clearly a scam I give authority to 2.90 but not £9.90 after this I immediately cancel future payments because I agreed only on 1 month premium access, but not to repeated payments. I believe I been miss old and mislead and not possible to cancel them by email or phone only by fax, but it’s not customer friendly now they say I own them 39 quid plus 10 admin fees what is totally unacceptable. After sending them 4 emails with complaint they not doing nothing to help me closed account and remove all charges instead they only looking how to abuse me for service I wasn’t using since 2 April because it’s not possible to cancel. I live in England and I strongly believe they break down 14 days cooling off period with option to cancel with this period. Criminals avoid at all cost

Desired outcome: Remove my account, remove all fees, delete my profile, stop sending my abusive email with payment outstanding.

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A
12:17 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I signed up on 6/5/22 it was suppose to be 2.96 but I was charged 9.96. I want to cancel and delete my profile. Worst dating site ever. My profile is HCHCHC My email address is [protected]@hotmail.com Please refund me and please cancel My membership. You have a very bad business practice.

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M
11:44 am EDT

C-Date - Email harassment of payment collection

Reference number: GB-2022-04-14-[protected]-CDATE-DN

I have already requested to be removed in their system and terminate my membership. I don't intend to fill out a form because this process is making and have made them a dodgy and illegitimate company. No one uses snail mails and fax machines anyone at this day and age just to make everyone's lives miserable. They're now asking me payment of the membership which I already asked them for it to be terminated.

I am kindly asking them to stop messaging me as I don't owe them anything and I hope all the members get the justice from their treatment.

Desired outcome: Emails will be stopped.

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1 comment
J
May 11, 2022 3:56 pm EDT

yes, same problem i had, asked for a download and then sign and send somewhere, I emailed and said please cancel but i also did what they asked and still getting now a £200 demand. Criminal basically.

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J
3:31 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Took out a months subscription at £19.99 but got charged £119 instead there was no way of cancelling so I had to put a stop through my bank this company is based in Luxembourg and it's a scam loads of people online have been scammed by them if you Google it

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M
1:10 pm EDT

C-Date - C-Date - Premium Subscription

I made a subscription on the 3rd of March 2022, they charged me 9.90 pounds and I immediately regretted the purchase, I’ve gone to discontinue my subscription but they haven’t allowed me to, I want to fully cancel my subscription and I don’t mind losing my initial investment as long as I am not charged a further 39.60 pounds that many people have complained they are charged after a 1 month period for another 6 months.

Desired outcome: I would like to cancel my subscription effective immediately.

Desired outcome: I would like to cancel my subscription effective immediately.

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A
3:35 pm EDT

C-Date - Stop sending me letters I don't owe anything, remove me from your site

As everyone is saying fake profiles and difficult if impossible to cancel membership. Deleted my profile and picture.

Bank contacted me about £94 trying to be taken I immediately said it was a dating site I no longer use.

Just received a threatening letter asking for 94euros. I'm going to the bank and police to get advice

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1 comment
L
May 16, 2022 7:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please same thing happen to me, it will be helpful if you share your outcome please

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C
4:29 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I joined for one month trial.. I never used it after that, and you continued to charge my account for over a year... I emailed many times to cancel this and still you refused to do so. now I stopped my PayPal/bank paying you, and now you send a collection letter... this is disgusting !

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T
4:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date - cancelled subscription but now being threatened.

I signed up to the site but since cancelled all subscriptions, i have now received a letter threatening solicitors action against me for 96,73 eur. i do not have a subcription with the site, anything i had was cancelled. letter also states it is the second letter that has been sent which is untrue.

first letter supposed date was 21.03.2022- never arrived.

second letter dated 06.04.22

i do not owe the money as i do not have a subscription.

Desired outcome: I would like c-date to rescind this letter and charges not to contact me again.

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U
3:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date - C date fraudulent scammers

Created an account on this site before Christmas, most of only had it about an hour before I realized it was a load of crap and a scam. Didn’t tick anything or sign up to a premium membership and now several months later I am getting emails stating I owe 96 euros to them and are using some company called CMS global to try to enforce it.

Complete scam, do not use this site!

Luckily, I have legal advice showing that these [censored] can’t take a dime from me.

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