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Vision, Glasses, Lenses Complaints

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GlassesUSA / Eyeglass lens package was not filled correctly

C Rudi on Sep 23, 2017
I ordered frames and the progressive lens package with anti-reflective coating, to include a light gray tint. What I received was ALL WRONG!!! The tint was too dark, the anti-reflective coating was not included on the lens, and the visual prescription was totally off. After returning the...

LensCrafters / Frames

Rob Sanders on Sep 22, 2017
I have been a customer for years. Last year I purchased progressives with anti glare. Before the year was even up the lenses began peeling. When I brought them to the store they told me they were scratched and I needed to but 2 new lenses. I need my glasses to see and I'm looking through...

Glasses USA / waiting on glasses

concernedshopper72 on Sep 21, 2017
I saw this company on line so I decide to give them a try, so I sent my prescription in thinking it would be processed. So I eventually called to check on my order, the message was that my prescription has not not been received so I e-mailed twice in one day. The next day I called and got...

America's Best Contacts & Eyeglasses / poor service and lies.

Debra Leisdon on Sep 21, 2017
I bought 2 pair of glasses back in March of this year. The only reason I went there is because I got vision insurance and they were listed. I spent almost $300 for two pair of glasses and within days noticed that I could not see very well with them. It seemed to me that the bifocal part...

Specsavers Optical Group / faulty glass frame

Betsi on Sep 20, 2017
Good day I posted on consumer watchdog Facebook page (Botswana complaints page) on Friday about my grievance with Specsavers and the numerous times that I have contacted them to fix my faulty frame. I explained that I have called them 11 times and after my post they inbox'd me as I posted...

Web Eye Store / Eye Store Holdings / non-delivery

Ben Ebrah on Sep 20, 2017
I used to always buy from them and everything was ok. But last time was terrible. I placed my order in a usual way and never received it. I don't know what happened, maybe it simply was lost, but their customer service says that everything is ok and my order on its way. But guy...

GlassesUSA / glasses

Chelsea Williams on Sep 19, 2017
Glasses USA has a “virtual mirror" feature on their website that’s supposed to show a true representation of how the glasses will fit. I've used this feature to purchase these pair of glasses and they do not fit at all. The glasses in person doesn't fit anything like the virtual try...

Daibo China / I am complaining about ray ban sunglasses

Majocumsen on Sep 19, 2017
I received the ray ban sunglasses I purchased. They are not authentic original ray ban sunglasses, rather cheap fake sunglasses with the ray ban label. The australian call centre on the package is fake/false because it doesn't ring! Do not buy anything from this business... Fake, fake...

Target Brands / midway target optical on university ave.in saint paul, mn

Natalya Gail on Sep 18, 2017
At the end of July or beginning of August, I paid $25 to get a new pair of glasses because I had previously purchased the warranty plan when I got my glasses (which were over $400 with insurance coverage). Upon getting the glasses, there was a large wire hanging off of them. The staff...

Stanton Optical / eyeglasses

Shawnky1 on Sep 17, 2017
Purchased glasses from Pensacola FL location. Have gotten severe headaches. I can't afford to take off of work to go in and have them tell me they are right. They are not correct. Cannot see at all with them on. Can't afford new ones. I don't know what to do. Please help me. Thank you Shawn Thompson 4369 West Avenida De Golf Pace, FL 32571 850.490.5891

JCPenney / jcpenny optical - order is not ready for 2 months

PapiyaM on Sep 16, 2017
I have Submitted any order to change glass for my kids as his prescription has been changed but last 2 month there is no update on my order. I went store multiple times but no updates I call multiple time but they are keeping my phone on hold for 1 hours. I am frustrated and my kid not...

Letgo / a transaction with counterfeit money

Mikeycray11 on Sep 12, 2017
I just sold a pair of ray ban sunglasses for 100. I went to deposit the money in the bank and it did not recognize or accept the currency. It is a counterfeit currency. I demand to be reimbursed the $100 I thought I was selling my sunglasses for. Instead I just ended up with worthle...

GDex / GD Express / damn late delivery and services

Adeline Ting Chee Ping on Sep 12, 2017
I am still waiting for my parcel about 3 working days. I called up kuching branches many times to check the status but they cant even check where is my parcel. They dont have a proper and systematic system to check where is the parcel now. It makes me feel helpless as I need to deliver...

Specsavers Optical Group / eye tests and glasses

Karen Miller Taylor on Sep 11, 2017
Specsavers have repeatedly missed cataracts in both of my eyes. I had to fight tooth and nail with my doctor to see a specialist and the optometrist at specsavers kept saying there was nothing wrong my eyes were just deteriorating rapidly. I saw a specialist eventually at addenbrooke...

Go-Optic.com / prescription sunglasses

Greg Hungerford on Sep 9, 2017
Go-Optic.comI did not receive the prescription lenses I paid for. Even after explaining their mistake they refuse to make it right. I find their business to be extremely deceptive and their customer service severely lacking. From Go-Optic NOTICE: The lenses added to your sunglasses will not be tinted...

Pizza Hut / the person at the counter/register

Title clerk 5 on Sep 8, 2017
We ordered a pizza for carry out I had my employee go pick it up with my business card (that had thousands in my account) and when she was checking out the card machine kept saying customer didn't approve amour even though she did and all he continued to do is say how she had no money didn't offer to help when it was fixed he said nothing bad servi

GlassesUSA.com / worst experience

Lynn Marshall on Sep 8, 2017
I purchased glasses from them. My order was never confirmed. I had to call them and ask to send me confirmation or to tell me what happened. Only after a week, I got a tracking number from them. Too slow for sending information like this. But I got only small box from glasses, where are the...

EZContactsUSA / not worth spending money

michael dahan on Sep 5, 2017
I live in the same city where the company is located - in New York! I ordered glasses and got them 5 weeks after shipping. Even if you sent it with a man walking by feet he would have come much faster. Everything would be much faster than your strange delivery. They will tell you many...

Sunglass Hut / sunglasses

carolina guedes on Aug 31, 2017
Hello, I'm a Portuguese client who bought a pair of sunglasses at Gatwick airport in 17th May 2017. I told to the Sunglass Hut employees that I was not interested in the exposition pair so they didn't sold me the one from the store. Instead, they picked up the exposition pair from Ray...

EyeMart Express / service

Eyemart on Aug 24, 2017
Came in at 5. Busy. I understand. Wait 10 minutes and 2 employees leave, leaving 2 remaining employees. Now I'm waiting 25 minutes. 1 of the original employees shows comes out of the back. I'm steaming by now. Finally called after 5:30. I said, "it's 5:30. I.not happy" She says, "We are...
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