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Vision, Glasses, Lenses Complaints

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Oakley / customer service

Com Ercial on Aug 18, 2018

I can see since Luxottica acquired Oakley in 2007, the customer service an overall quality has degraded exponentially. I owned great glasses made by Oakley and I got same brand for my family (both sunglasses and prescription). Recently, I bought a pair of Tailhook sunglasses because Oakley...

Stanton Optical / customer service!

Renae Devaul on Aug 17, 2018

I ordered glasses through Stanton Optical the guy told me it would be a week after a week I kept trying to call and all you get is the customer service and you're on hold forever I finally talked to a woman and she told me that they were on their way and that they would be delivered to the...

Eyemart Express / glasses

Karen McMullin on Aug 17, 2018

On August 6th 2018, myself and my wife had an eye appt. with Advanced Eyecare of Maine. We got our perscriptions and then proceded next door to Eyesmart Express to get new glasses. Myself and my wife ordered two sets of glasses, with mine expected to be in before hers. I picked my glasse...

Lenscrafters / service

Mirdyy on Aug 15, 2018

I had came to the Colonial Park Mall LensCrafters and I was very disappointed with my service and I will NEVER be returning to a LensCrafters again. I will take my business elsewhere. I went to have an eye exam, I recieved trial contacts to try and the right eye was very blurry so I...

Lenscrafters / glasses

Mandi40 on Aug 14, 2018

On July 25th, I went into the Cumberland Mall Store (Smyra, GA) with my prescription and picked out new glasses. I was informed that my glasses will be available within 7 business days. Stopped by the store on August 10th and was informed that my glasses did not have prescription lenses in...

CooperVision / expression non prescription aqua contacts lens

MellowRock on Aug 13, 2018

While visiting your website, I was nor able to purchase the "Aqua" non prescriptions contact lens. In the past, their was no problem. At this point, I tried calling your customer service number (855) 526- 6737 which during the prompt, the phone cuts off several times. Please advise. Any...

America's Best Contacts & Eyeglasses / wrong contact prescription

Melanie Rose on Aug 10, 2018

I went to America's Best against my better judgement, having read all of the bad reviews about them online. However, I thought it would be cheaper than an eye doctor since I no longer have vision insurance. Well- not only was the staff very rude but the doctor tried to give me the wrong...

Pearle Vision / Transition sunglass feature of the glasses

Ronald Kwiatt on Aug 7, 2018

I ordered glasses on June 22, 2018. I picked up the glasses on July 9th. After several days I called the Pearl Vision store in Midlothian, Illinois and told them the sunglass feature was not working. They told me it would take several days of wearing them in the sun. After 4 hours on the...

Lenscrafters / I am complaining about my service I received at the location at the stonecrest mall in lithonia ga

rochael taggart on Aug 6, 2018

Good morning, my name is Rochael Taggart and I visited the location at the stone crest mall in Lithonia Georgia on 07/15/2018. First, the person who did my exam had such a bad attitude and did not clean the machine after it was used by a customer. I had to ask her if she was going to...

GranOptic / Areica Opticos / glasses haven’t arrived

Sarah Sq on Aug 4, 2018

I ordered a pair of Oakley frames for my son on 5th July from Granoptic I had ordered from their website which looks very professional I received immediate response to order and order number money was taken. As below Gran Optic Dear Sarah, Your order has been completed successfully. Your...

Target Brands / Cleaning and Disinfecting Lens Care System - 3% Hydrogen Peroxide Solution 24 oz (2-pack)

Uncle Mike on Aug 3, 2018

This is our second time purchasing this product and second time having a bad experience. Every morning when my wife and I go to put our contact lenses in, after sitting in the solution over night (exceeding the 6-hour minimum time limit as mentioned on the box), it burns our eyes for about...

Lenscrafters / lenses

Sam Reza on Aug 2, 2018

To whom it may concern Following is the correspondance I had with Lenscrafters customer service. I have not received any response for my latest email. I really have problems cleaning my lenses and would appreciate if you coul do something. Best R. Samar Dear Marice If the lenses were not...

Lenscrafters / glasses warranty

Ivan Larsen on Aug 2, 2018

My name is Ivan Larsen. I went to LensCrafters in the Dimond center mall on June 19 I used my guarantee and I pay some cash as well. They mentioned that my glasses will take couple weeks I says is ok . I been calling to ask for my glasses and the person that answer the phone which name i... / to not getting my order on time as mentioned

DINESH76 on Aug 2, 2018

I have placed an order of rayban sun glasses there was showing within a day will be received at that time but nobody have called me as I have called them severally since 2 days.. Souq says that they already given to courier company and the courier says that still in store.. Its rubbish...

Lenscrafters Somerset Mall Troy MI / rx sunglasses

MichaelBl on Aug 1, 2018

My name is Michael Blacher. I recently had updated rx lenses placed in an existing frame. I was told 5-7 days. (what happened to glasses in about an hour?). Received the glasses. One lens dropped out, it had been made too small. No problem, I was told, we will redo. Another 5-7 day...

Ultra High Eshop / ray bans

RTCMama on Jul 31, 2018

This looked like a Ray Bans site! I ordered Ray Bans sunglasses in a size that I cannot find. It took forever to get them. Then, they were so fake and not even sunglasses! From China! I used my Barclay credit card, and they are giving me a hard time. It is still on my statement and they... / refund not received

Rcun on Jul 31, 2018

I orderd some sunglasses on 21st April 18 and having not received them due to lack of stock I requested a refund on 15th June. I ws told by Customer Services this was being processed and despite several chasers I still have not received my refund. They are now ignoring my e-mails and I...

Eyemart Express / service and product

Lou Stouse on Jul 30, 2018

Extremely disappointed with Eyemart Express In Muskogee, Oklahoma. However, I was empressed with the optometrist, Daniel Owen. First, I am a senior citizen, 76 years old. I wanted to get prescription sunglasses and it had been several years since my cataract surgery and I needed a new...

Lenscrafters / service

Rennie Hampton on Jul 28, 2018

I visited the Lens crafters in memorial city mall 3x and each time I was watched the entire time. I even over heard one employee tell another to go check the inventory. I came with Versace frames and was asking about new lens. They said where did you get those. I advised them that I wanted...

Oakley / horrible and disgusting customer service experience

Daawar on Jul 27, 2018

I ordered a pair of sunglasses from online store on July 27, 2018 (Order number: H00156141139) for 225 US dollars. I used PayPal express checkout as a mode of payment and as soon as the payment went through and I saw the order confirmation page, I realized that my shipping...