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Vision, Glasses, Lenses Complaints

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CooperVision / Contact Lens Rebate

Eyes0000 on Oct 16, 2018

This is an ongoing issue I am having with the rebate team (Oct 2018). At this point I am convinced that CooperVision Rebates are a fraud as they clearly have no intention of honoring the rebate. I provided the receipt within the 60 day window, proof of end panels as needed, proof of date...

Lenscrafters / anti-glare lenses

Dream Green on Oct 15, 2018

I needed a new prescription glasses and I was recommended premium anti-reflective coating on my lenses at Lenscrafters location in Kaneohe ( Windward mall) My lenses work terrible, they are always foggy, cause headaches. I am very unhappy with my order and the advice I was given. I am a...

Lenscrafters / tested sunglasses

EltonRamasir on Oct 12, 2018

Hello, My name is Elton Ramasir, my address is 2670 cypress court, Miramar fl 33023. My phone number is [protected], this information should be used to retrieve information on my account. Within the last few years, I have purchased at least 6 pairs of glasses and sunglasses from len...

Stanton Optical, Blackstone Ave, Fresno, CA / staff

Maryjfnp on Oct 11, 2018

I was seen today. My name is Mary Anderson, phone # [protected], DOB-05-05-1962. Initially, I was greeted promptly and then I signed in. I was asked to pay $29 for the eye exam and told I would receive it back upon purchase of two glasses. I received great service when I first got there...

Stanton Optical / office request for cost breakdown

p.raymond on Oct 10, 2018

old appointment w as very satisfied with the service etc. but today 10 10 i made an appointment with the la mesa office for an eye exam and contact lense exam and subject glasses...unable to get a price out of 1. first woman that answered then 2. the man that answered. dont know what...

Eyemart Express / glasses

RhoWes on Oct 9, 2018

Went and got glasses from here in May I believe of 2017. Witching 2 months the lenses had fractures at top. They replaced and within 2 months again they had fractures. I asked what caused them and was told they were putting the tension lines at bottom to tight. Once again they replaced and...

Lenscrafters / unethical behavior - nick totaran (mgr) - lenscrafters - scarsdale, ny

Eileen Lambert on Oct 6, 2018

To Whom It May Concern, I am writing this letter to bring to your attention an abusive situation that happened in your Vernon Hill Shopping plaza location in Scarsdale (Eastchester) New York with your Manager Nick Totaran on Saturday, September 22nd 2018 at approximately 11:30am. This was a...

Kevin Hurley / sun glasses

Kj hurley on Oct 5, 2018

I placed an order for Ray Bans on August 16 I am still waiting I thought two months notice before my holiday should have been enough nobody seems to ever get back to me none of your phone numbers seem to work could somebody please phone me on [protected] or email me back at...

Lenscrafters / partial order/customer service

Mrs. KRT on Oct 1, 2018

I purchased contacts at the Lens Crafter at Northlake Mall in Charlotte NC on 9/12/2018. I ordered the 30 day supply. I waited a week and still did not receive my order. I called the store and spoke with the manager, Gary who told me that he was not sure why I did not get my order but he...

Iris Eyewear / sunglass

sakshisona on Sep 30, 2018

i bought iris eyewear sunglass from bkc exhibition second day it got broken and then i gone for return the sales girl said mam yeh hum change nahi kar sakte kyuki yeh aapne offer me liya hai buy1 get 1 me in invoice its not mentioned if buy in offer then u cant get it exchange they are selling very...

Lenscrafters / warranty

Ruth Esparza on Sep 29, 2018

In January I purchased two pairs of glasses and another household member also bought his glasses at the same time. I requested warranty for my glasses - Armani Exchange. Today I went to the store to file a warranty claim for my glasses and I was advised that the warranty was purchased...

Lenscrafters / glasses

christine calabrese on Sep 28, 2018

on may 24 2017 i purchased glass with the protection plan for a total of $321.96 Just recentluy i noticed they were not cleaning correctly I use the wipes which i purchased at lens crafters retured to the lwns crafters in RockawayTownsquare mall where the purchase was made I was told there...

eCrater / nac drops

Regina Clay on Sep 28, 2018

Ordered NAC Drops on July 11, 2018, Order #4167100. After three weeks did not receive order. E-mailed NAC Drops on August 2 that drops were not received. Was e-mailed back that they would "organize another package". Package not received. On Sept. 19 I contacted them to cancel my order and...

Lenscrafters / eyeglasses and lies

tigerroar on Sep 26, 2018

Earlier this month I selected a pair of brand name eyeglasses with a progressive lens and bifocals. They texted me a week later to let me know that the glasses were ready for pickup. I thought they did a good job with the initial measurements, however, afterwards the glasses slid down my...

Lenscrafters / glasses transition coming off

Talita Bigelow on Sep 26, 2018

I purchased a pair of prescription sun glasses and eye glasses about 2 years ago. I been wearing glasses as far as I can remember and transitions lens since they been out. I had prescription eye glasses for 4 years in the past because my prescription didn't change so there was no need to...

Lenscrafters / eye exam

mitch292 on Sep 24, 2018

Had an eye exam today per doctors orders as I have Type II diabetes. Was charged the full price for the exam. Medicare and my part B coverages indicates that some of that exam is most certainly covered. when I questioned lens crafters they claim they "Do not participate" in Medicare...

EZContactsUSA / they're a fraud-never shipped order, then customer service strung me along for a ride.

ashwind on Sep 23, 2018

They're an unbelievable fraud. They never shipped the contacts. Then when I contact them they said they would send them--all confirmed on email. They never sent them again. Again contacted them via email. Again they said sorry and said they would send, then never sent the contacts. When I...

Lenscrafters / product & service

Keith1963 on Sep 23, 2018

LenscraftersI recently went into Lens Crafters because I needed glasses right away. I broke mine and being a truck driver needed them asap. The employees at the Kalispell Location were not very helpful. This is not a busy location and the girl at the counter never walked out from behind the desk to...

POS Laju Malaysia / barang tak sampai

eiffah noor on Sep 20, 2018

ER529903748MY ▶Nama, Noradila binti Ab Rajab ▶Alamat, Sekolah Rendah Sri Al-Amin Bangi, Lot 16, Kg. Sungai Tangkas, 43000 Kajang, Selangor ▶ No tel, [protected] Berikut adalah butiran alamat pelanggan saya dan no tracking. Sejak 27hb ogos barang telah dipos. Pelanggan belum menerimanya...

Lenscrafters / ray ban 6386 fairfield california inside of macy’s

Israel1992 on Sep 19, 2018

LenscraftersOn 9/13/2018 I went to lens crafters to get my eyeglasses adjusted and their were 2 people adjusting them. So I didn't realize it till today on 9/19/2018 that they had scratched my frames because I don't use these everyday. So I went back to lens crafters today and they said there i...