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Vision, Glasses, Lenses Complaints

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Jonas Paul Eyewear / Glasses did not fit

Customer on Apr 26, 2017
I am very disappointed with Jonas Paul Eyewear. I have ordered glasses for my son and the ones arrived were too small. I contacted Jonas Paul Eyewear and told them that glasses did not fit and caused pain and they only apologized. When I asked for a refund or a replacement they said that...

Guess / Guess sunglasses for women

Patricia Cothran on Apr 25, 2017
GuessI purchased a neat pair of womenz sunglasses maybe 2-1/2 yrs ago for $80. W/in 5-6 months the bow became very loose snd could not be tightened by your saleswoman at Macys. She then ordered a replacement. Yhe replacement did the sane thing. I took back to Macy's and your salesman was very...

GlassesUSA.com / deceptive business practices, avoid!

Jodi Dobb Winfindale on Apr 25, 2017
I bought a pair of glasses, after 2 weeks they arrived and were poorly made and not functional, so I initiated a 100% no questions asked guarantee refund. They proceeded to call me with a bunch of promises to get it right, give them another chance, they'd even upgrade my lenses. (all a...

EyeMart Express / Eyeglasses

nomoreamnesty on Apr 25, 2017
Went to the Mid-West City location for a pair of glasses at $76 (price with all those extras/required stuff was over $130). I had a script for progressive lenses. The first pair came back in the promised time but 2nd didn't which they said they'd mail. The put the wrong address on them and...

JC Penney Optical / Progressive bifocal glasses

MSusie on Apr 18, 2017
In February, 2017, I ordered new glasses at the Springfield, MO store. After trying them for a few days, I called to let them know that I had to take them off to be able to read up close items. I explained that I did not believe the bifocal was done, just mono vision. I further explained...

CooperVision / Rebate

Annesophia on Apr 17, 2017
Coopervision 's rebate program sucks! In my opinion it's a scam. They simply scam you into buying the contacts and they won't give you any rebate. I sent them all the information they needed. They told me to fax or mail them the receipt of the sale. Which I had already sent. I faxed and...

GlassesUSA.com / bad product and service.

Peter Evans Meadows on Apr 16, 2017
Over the course of last 6 months they have managed to send glasses which do not match my RX on file THREE times. After jumping through so many hoops, including faxing my original RX, I have told them "no more" I will not waste my time buying new packaging and sending back. I told...

Wish / dial vision

Hasan Molan on Apr 10, 2017
WishI purchased the Dial Vision glasses which is an adjustable lens eyeglasses and it looked very intriguing on the image shown on the site but when I received the product I was very, very disappointed because it literally felt like a kids toy product, the lenses were pure plastic, as well a...

LensCrafters / Unprofessional customer service

varvaraz on Apr 10, 2017
I am filing a complaint against LensCrafters because of the horrible experience I had at their Glendale location at the Glendale Galleria 1101 Galleria Way, Glendale, CA 91210 on 04/03/2017. I have been a loyal customer of Lenscrafters since I started wearing glasses and after this experience...

EyeMart Express / misrepresentation of advertisement - glasses for $99.00 (even progressive lenses)

Marie Mass on Apr 10, 2017
I selected the $19.98 style glasses to get two pairs - 1 for work and 1 for driving. i did request anti-glare on the driving glasses. the initial quote for two pairs of glasses was $368.00!!! This misrepresentation of advertisement will be submitted to the unfair or deceptive trade practice...

GlassesUSA.com / I'm waiting for my refund for over a month!

Paktu on Apr 4, 2017
Glasses were made incorrect so I sent them back. GlassesUSA support said that they can't replace them and offered me a refund and that seemed like a great deal so I agreed. He said that it can take up to 7 day to process a refund, but 7 days later there was no money. I gave them one extra...

Costco Wholesale Corporation / Optical, poor quality glasses frame

Lemus on Mar 31, 2017
I have purchased my eyeglasses for many years at costco, it has been always a good experience, good quality and of course good prices. Unfortunately my last pair of eyeglasses have nothing but poor quality, within less than a year my glasses temple broke, the frame was replaced, and again...

Optical Express / Replacement lenses

Dave1952 on Mar 31, 2017
I had the initial consultation carried out on 21/01/2017 regarding laser eye surgery. I explained the reason for this was because I was experiencing "Halo's" around lights whilst driving at night and found this to be of a concern, and was informed that this was common for wearers of contact...

Stanton Optical - My Eyelab / Eyeglasses and prescription

manhattanchickie on Mar 30, 2017
I ordered a pair of frames and a prescription from My Eyelab. The original progressive prescription was HORRIBLE, so I brought the glasses back to get a new prescription at My Eyelab - North Miami. My Eyelab lost my prescrition AND my glasses. Today, when I spoke with one of the employee...

Opticsfast.com / Do not deal with Opticsfast!

Keitty on Mar 30, 2017
I have ordered a pair of glasses from Opticsfast and I paid for everything! But these people keep telling me I need to pay for shipping. I already did but they claim that they can't send my order until I pay a shipping fee. The most ridiculous part is that they don't let me cancel. They said...

EZContactsUSA / Beyond ridiculous

Manniya0202 on Mar 29, 2017
I ordered contacts from EZContactsUSA on March 5 and received nothing yet. I contacted EZContactsUSA support service and they said that according to their system I received my order. When I explained that nothing arrived they said that was strange and promised to find out what was going...

Eyeglass Lens Direct / Eyeglass

takenformyloot9 on Mar 24, 2017
Eyeglass Lens DirectDo not use them. They are a pass through service. Recently ordered sunglasses from them. The prescription was wrong. They refused to even look at them again nor refund. Since they are not the makers of the glasses they can't do much but take your money. Stay away. Complete shade. Stuck...

Wish.com / Simply fit board

Vicky Williams on Mar 23, 2017
My name is Vicky Williams, I ordered the simply fit board Feb 25, 2017 and to this date have not received my product, I have emailed Wish twice for a refund and their mailbox is full I am requesting a refund. I received an order confirmation on the 25th about my order being received on Feb...

CVS Pharmacy / Management stole my merchandise

Cvsrobbedme on Mar 19, 2017
Store at 2690 Mount Vernon ave, Bakersfield, CA, 93306. Extremely rude night shift management she seemed like she was pissed off and hated the world as she harassed me. A pair of glasses i was trying to exchange was rudely taken away from me then the woman "Susie" took my receipt and keep...

Optically / Return

H987666 on Mar 17, 2017
I received my glasses and did not like them. They did not fit and looked bad on my and they also were not like I expected. I contacted Optically and asked for a refund. After I explained what was the reason they refused to accept them back. First of all I would like to say that I ordered from...
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