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Vision, Glasses, Lenses Complaints

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iOffer / Failure of delivery

Jason dierkx on Jul 20, 2017
Hi I purchased three pairs of glasses on April 15th order number 71922167 I have asked the seller when they will be delivered in the ioffer portal but received a message saying wait a period of time ? on 2 occasions How long do you wait ? I have waited 3 months now I think I have been...

Ecommerce Fusion Pty Ltd / optiflex glasses

Carol Punzo on Jul 17, 2017
I bought a pair of their adjustable vision glasses. They are TOTALLY worthless. Not adjustable and very cheap plastic. Very disappointed and feel I was ripped off for$79.80. I want a refund for total amount Seller info EmeraldMark Pty Ltd support@emeraldmark.com Invoice ID ...

EyeMart Express / glasses

Jan LH on Jul 16, 2017
While the employees have always treated me with courtesy and patience, the product itself is a huge disappointment. I had serious illnesses in October and November of 2016 requiring several hospital stays. I experienced balance issues resulting in many falls the last of which broke my...

Costco Wholesale Corporation / shoreline, wa optical customer service

lucyyy on Jul 16, 2017
On 07/15/2017 I came into Costco wanting to get an eye exam and buy a year supply of contacts. The service that I received from the older ladies was unprofessional and rude. They weren't helping any customers and when I asked them to help me they told me I needed to wait. I was okay with...

EyeMart Express / service

Teresa Bailey-Herren on Jul 15, 2017
I went there yesterday. The minute they found out I wanted the two for 79.99 deal they literally had not time for me. they did not help me pick out any thing and lets face it out of maybe 10 pairs there was no good pairs for some one of my age and face shape. The manager took the associate...

Private Customers / imax movie selection

Mujaahid on Jul 14, 2017
To who it may concern Tonight marked a special night for me and my family since it was the release of the final movie for the trilogy planet of the apes. My whole family (5 people) are really big fans of this series. So I booked tickets for IMAX for 14/07/2017 08:30 pm and it ends up that it...

JC Penney Optical / eyeglass

Jjcreegan on Jul 14, 2017
From: joyce Date: july 14, 2017 at 7:01:23 am edt To: info eyewearcare Subject: re: jcpenney's optical feedback Well where do I start. purchased beaver valley mall. very very upset with j. c. penney. I picked my glasses up in december. first. I work in a office. I use a case and clean them...

Pearle Vision / eyeglasses

Robin Richard on Jul 12, 2017
I have a difficult prescription to fill since I have a severe astigmatism, so I am very patient and understanding. When I went to pickup my new glasses they were totally wrong. I could barely see out of them and could not read anything smaller than 12 point font (and even THAT was fuzzy...

Costco Optical / customer service

Preeti Suppal on Jul 11, 2017
Was appalled by the discourteous customer service at the optical center. At 11 am this morning I was waiting to place an order for contacts. There were 3 associates 2 of whom were busy with customers. The third one was working on a pair of lenses. She ignored me and chatted and worked on...

Target Brands / an associate from the optical department

NatashaH on Jul 7, 2017
Marlene with the optical department at the Jacksonville, FL Southside BLVD location was extremely rude. I purchased two pair of glasses for my children and Marlene did not ask if I had insurance, nor did she provide me with a list of lens options. Perhaps because am a yoyoung hispanic...

Costco Wholesale Corporation / employee / optical department

Elle D Castro on Jul 6, 2017
We came here to pick up my eye glasses. The member service named "elvi" saw me and my husband waiting at the "pick up" section but she just continue chatting with another employee. Then another couple came in and she assist that right away. Is that a discrimination??? All those time she...

Prada / sunglasses

Jessnleo on Jul 6, 2017
PradaI bought some sunglasses for my husband over 2 years ago. I have gone to multiple stores to ask about warranty and have had no luck getting the issue resolved . I was told to contact Prada directly, as the problem about the lenses is a manufacturer problem. The lenses started peeling. They...

Costco Wholesale Corporation / inexperienced opticians and incorrect glasses and contacts

resaresaresa on Jun 29, 2017
October, 2016 - present. Costco optical on 12300 W Dodge Rd, Omaha, NE 68154, USA. I went in for an eye exam. They didn't have the exact trials because I have toric lenses so they instead gave me something "close enough". After wearing contacts for >10 year and never having an issue, I...

Costco Wholesale Corporation / optical department

Spethick on Jun 27, 2017
Hello. My name is Samantha, I was just in your kelowna location, around 7:30pm with my boyfriend who was trying to buy contacts that he needs before he goes away to work for a week. I feel it's important to make you aware that your employee who was working at the time was exceptionally...

Stanton Optical / glasses

marian123 on Jun 27, 2017
I waited 2 months to get my glasses. I have returned twice to get them adjusted. I cannot see with them on. I have tried to call and get put on hold then disconnected. can't even get them to tell me too bad. this company stinks in product and customer service. They were all about customer...

Dillard's / fossil sunglasses

Amanda12345678 on Jun 27, 2017
Dillard'sI purchased a pair of sunglasses from Dillards on the 6th of June. I specifically asked the lady, "These shouldn't scratch easily should they?" She said no and they would be better for putting ontop of my head than the aviators that I had because it wouldn't pull on my hair. She took off...

Rivoli Group / eye care

Rajeshn on Jun 27, 2017
I am writing to convey my extreme displeasure on the way your Company has been handling the damage caused to my Tag Heuer optical frame (model CFlex) that I gave to your Al Wahda mall branch for making new glasses for the frame. I gave the order (Job order 12111BJO000227) on 14.04.2017 and...

Framefixers.com / eyeglass repair

jjd32 on Jun 27, 2017
My glasses were lost (or so I was told), I was charged for the repair and new lenses. August sent me replacement frames and lenses that I did not request several months later. These were laughable at best. Wrong color/size/gender. I was told that I would receive my lost glasses. I never...

Pearle Vision / poor customer service: robbinson town cetner location

Sean Weaver on Jun 27, 2017
On Wednesday, May 24th I had an eye appointment with Dr. Christina Colarossi at the Robinson Town Center location. She was very professional and it was a great experience. Dr. Colarossi referred me to the eyeglass area of the same store to update my eyeglass prescription. A friendly women...

Ecommerce Fusion Pty Ltd, 311, St. Nicholas Ave 2D Ridgewood Ny 11 385 / glasses

RitaPick on Jun 25, 2017
I received the glasses, but they were unacceptable. I mailed them back to the address on the package, as there was no phone number. I included a letter in the package with my name and information, though UPS said the package was from another name (my grandson). The package was received by them on...
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