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Vision, Glasses, Lenses Complaints

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Pearle Vision / glasses & lens' are terrible even though I paid for thin lens

Cindy Guay on Dec 12, 2018

Pearle VisionI purchased glasses for my son on the 30th of November. They were supposed to be thin lens with a $542. price tag on them. The moment he put them on, he informed them he couldn't see out of them when he looked down. They have given us every excuse in the book as to why he cannot see & of...

Lenscrafters / online prescription glasses order

Misty Tardiff on Dec 10, 2018

-Misty Tardiff ORDER NUMBER [protected] This is my first experience ordering prescription glasses online. Unfortunately this experience has been extremely frustrating. I ordered prescription glasses two weeks ago. When I ordered, I paid (partially...

SpookyEyes / not receiving my order

Bristow1996 on Dec 4, 2018

I paid for colored contacts and a kit my card was charged but I have not received what I payed for I'm very frustrated only way to reach them by phone is to buy a calling card because they are in the UK and you need international calling to contact them. I would not recommend making a...

Pearl Vision / service

Kevin Bernier on Nov 30, 2018

My wife went to pearl vision in Belleville Ont. selected her glasses and frames and went to pay for them. We both have benefits however not with the same company. Due to this the company I am with ( great west life) requires a manual submission from the store. The person serving my wife...

Carrabba’s, Lutz FL / left sunglasses on table

Emilyfkl on Nov 27, 2018

On Nov. 26 th, after having dinner, I left a pair of expensive sunglasses on the table. I didn't realize it until morning and went back as soon as the doors opened. I didn't expect a problem because the waitress would have gotten them as soon as she returned to the table for the check. She...

Prada / glasses - worst purchase of $700 and still under warranty - no action taken

Raj_Singh on Nov 26, 2018

PradaThe glasses are still under warranty. I don't expect a $700 pair of glasses to discolor. If this is the case then prada needs to stop selling glasses. Approach your supplier for the prada brand. I bought a shoppers drug mart pair of glasses off the shelf, for the better part of the...

Pearle Vision / accused of stealing with no information provided

Hilary DeVries on Nov 26, 2018

My husband and I were visiting the store at 680 South, IL-59, Naperville, IL 60540 on Wednesday, November 21st 2018 and we were in the store mostly by ourselves, with the exception of one family who was there for about the first 5 minutes we were there. My husband and I tried on frame...

Airasia / souvenirs from aceh present from my best friend was broken!!!

Shahrizal ZA on Nov 24, 2018

AirasiaPada 24/11/18 (Sabtu) lebih kurang jam 3pm di Lapangan Terbang Sultan Iskandar Banda Aceh, saya Shahrizal Zainal Abidin telah meminta izin di Kaunter Check In Airasia untuk membawa Souvinior Siwah Aceh bersama-sama ke tempat penumpang namun tidak dibenarkan. Saya akur barangan itu dibawa...

Acuvue / 1 day acuvue moist contacts

Dave wieder on Nov 23, 2018

AcuvueI have used acuvue for 20 years. Today I grabbed the two contacts I was going to for the day and when I ripped it off from the rest of the row one of my contacts was stuck between two and ripped. Please see photo. The contact was never sitting in the dip created. It was outside under the...

GranOptic / Areica Opticos / sunglasses buy

Antonio Felner on Nov 21, 2018

GranOptic / Areica OpticosMade the purchase bellow in June and never received the glasses reimburse and the company is not answering to my emails. First they told me the item was out of stock and after a couple of months I asked for the reimburse and they said ok and never answered to my email...

Stanton Optical / worst eyeglasses experience ever! never again, stanton optical!


Horrible! Horrible! Horrible! Worst service ever!!! I wish I could give this place less than one star! All of those who give a better score seem to be basing their rating on the initial experience. Yes, when I placed my initial order, it arrived at a decent time frame and was correct. Of...

Lenscrafters / terrible service. poorly made product - kenneth cole glasses

Julie Lazar on Nov 19, 2018

Paid over $600.00 cash to your store in San Diego, CA [protected] Clairemont Dr, San Diego, CA 92117). One of the items I paid $270 for. Prescription Sun Glasses. Within under just under 5 months, the lenses were showing scratches and one of the arms fell off. I was pretty annoyed that a...

Specsavers Optical Group / lack of incompetent assistance now costs me money

Gordon Pretorius on Nov 14, 2018

I went to have new spectacles made from Specavers at Mall@Carnival. After seeing the optometrist and finishing the tests I were referred to another lady who compiled an invoice and I asked her : "Is there any co-payments that I have to pay? Is the medical aid covering all?" She replied...

Glasses USA / worst ever customer service

Eilatan on Nov 11, 2018

I am thoroughly disgusted with the poor service I have received from Glasses USA. As of yesterday, it has been 5 weeks since I placed my order (October 5) for one pair of glasses, as confirmed in an e-mail I received. I received a second e-mail (October 15) informing me that my glasse... / customer service amanda

Legacy915 on Nov 7, 2018

I have ordered contact lenses from twice and twice they have gotten it wrong. The 2nd time with the order I even called to make sure they had the correct information and it was still wrong. The issue is the laid back lackadaisical approach toward the situation by customer...

Prada / prada eyeglasses - cat shape with brown frame with burgundy arms

MochaDevin MochaDevin on Nov 4, 2018

I purchased Prada cat shaped eyeglasses approximately 1 and a half years ago at Optical 38 on Queen Street West in Toronto, Ontario, Canada. Number on right arm of eyeglasses is BP38739057. Number on left arm of eyeglasses is VPR02T 52 square symbol 17 USH-101 140. The color of the frame...

Lenscrafters / lenses

Disappointed001 on Nov 3, 2018

I clean lenses appropriately and correctly. The coating started to come off and lenses became foggy. I used the protection plan I bought and paid $50 to renew. Less than a year later I'm having the same problem, I was told the protection plan starts from original date of purchase and wa...

Pearle Vision / frames not received after a month

Anonymous1031 on Oct 31, 2018

I order my glass from Pearl Vision on 09/29/18, it's now 10/31/18 and I still do not have my glasses. My provider VSP had to get involved and contact the store to follow up on my behalf. I was advised today (10/31/18) by VSP that my glasses should be shipped to store later tonight...

Stanton Optical / eyeglasses

Iris R. on Oct 31, 2018

My mother was 70 years old when she visited Statnton Optical in Lake Worth, FL, she spent over $400 on two pairs of ey glasses; however, she kept complaining that she still could not see clearly even though she was using her eyeglasses. Multiple adjustments were done to her eyeglasses, but...

Specsavers Optical Group / eye test

Michelle Bower on Oct 30, 2018

It was time to renew my 5-year driver's licence and also my spectacle prescription. I made an appointment at the Tuggeranong, Canberra branch. Specsavers gladly took my Medicare allowance to have all the tests done. I was then referred to an ophthalmologist for a glaucoma test. I made an...