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National Holidays Complaints & Reviews

National Holidays / holiday

Jul 28, 2019

On Monday the22nd July 2019 for five days I went on theLlandudno inclusive special holiday. We were booked to go to The New Loretta Hotel, this was changed by letter a few days before going on the trip. We were now staying at The Chatsworth House Hotel instead. It clearly states in the brochure I have that there was an included visit to Chester, which is why I booked this trip. I would like to know why we were not taken to Chester as stated in your brochure. I am disappointed and concerned as I have two more holidays booked this year with National Holidays. One to Sandown Isle of Wight and one...

National Holidays / inaccessibility of the rep and the company while at the resort.

Jul 15, 2019

I left a mobile phone on a coach during a day out from scarborough to whitby. There was no way of contacting the company, the rep or the coach driver as to the whereabouts of the item. I was told the rep visited the grand hotel at the approximate time of 9.Am and we waited for her. No appearance. By chance the driver of the coach was nearby and told us the phone was at the clifton hotel. My complaint is with the inaccessability of communication with any part of the company at any time. Telephone numbers were printed, one of them supposedly 8 am to 8pm, 7 days a week. No response. The rep doe...

National Holidays / coach trip national holiday

Jul 02, 2019

Booked a trip for Peaky Blinders and Chester paid £99 each for myself and my daughter. Only to be taken to Liverpool and two see two old buildings a museum we where told didn't have time to go in guide tried to sell us caps at £10 each and badly printed guide books for £3 didn't see Distillery as promised or the Adelphi Hotel has a fifteen minute stop on way and told couldn't bring food or drink on bus . Didn't get to our hotel until 6 15 that night informed evening meal was at 7 both myself and my daughter felt ill due to lack of food and had to go to a pub opposite hotel cost me £14 for a...

National Holidays / coach / drink from the bar

Jan 23, 2019

Sunday 13th January to Monday 14th January 2019. Grand hotel Scarborough. Had one drink in the bar on the Sunday night in the Grand about 8. 30 pm it was a draught pint of San Maguel. my first taste I knew did not taste very good when telling my partner he said your not leaving it because of how much it cost. slowly carried on drinking knowing it did not taste good as i have worked in bars most of my life assuming the lines had not been cleaned due to the taste. After drinking about one third of the pint heading for our room about half hour after having the pint i needed to go to the toilet not...