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Consumer Complaints & Reviews in El Paso, Texas

Yes! Communities / staff

Me
Jan 28, 2019

I recently got a paper stating that we were required to remove all of our window a/c units ASAP, we have lived in this residence for over 10 years and not once was told we had to get rid of our units. We even informed the office that we insalled them and still no issues and now they are...

Village Inn Restaurants / product and manager service

Pa
Jan 25, 2019

Order ultimate stack and did not have what it said on the menu alot of potatos and very small portion of all the other items Second order ultimate skillet and had too much potato as the other plate and had a rotten potato in it The pancakes were a mess, try to lift the pancake to pour...

Johnny Carino's / service

Ab
Jan 23, 2019

Last night my friends plane got in late. He was hungry and we decided to visit one of your locations. Upon arrival, the host let us know there would be a wait (it's New Year's Eve so as expected). A family walked in and were sat before us, we thought this was weird. Then another came...

Fred Loya Insurance / the service provided

Cm
Jan 18, 2019

I've had a policy for a year now with this insurance. I've had nothing but problems since day 1. First off with paying in store with cash and not taking my debit card. Secondly, with the money being withdrawn from my bank account. The insurance always blamed my bank and the bank blamed the...

Circle K Stores / customer service

St
Jan 9, 2019

Monday night at around 7:30pm, I went to buy some drinks as well as put $15.00 of gas into my car, I was at pump 2. Well, when I got to my destination I realized I forgot to actually pump the gas (I paid in the store). I went in later on that night, about 1:30am and the gentleman told me...

GrooveBook / my money is taken out my account and no pictures

Ma
Jan 8, 2019

Hello my name is Mary Helen Dominguez and this is about the 3rd time this happens to me . I have an account with you on my cell phone. I picked all my photos so you can send me my book and again you took money out of my account and no again no photo album send to me. I have tried over and...

Jack In The Box / disrespected by employee

Je
Dec 13, 2018

On December 13, 2018 location 5350 Montana Ave in El Paso, Texas at 06:41:50 pm time. I went through the drive thru to place my order of combo number 10 with a seven piece jalapeno and a large sweet tea. Clarissa, the person taking my order at the time, didnt put my order on the screen so...

Panda Express / linguistic discrimination

Cl
Nov 25, 2018

Date of the incident 11/25/2018 Time 6:20 pm Store # 2370 I am a regular client of this store and today I went to buy a bowl of food and the person how attended me was very rude and when I spoke in Spanish she was speaking me bad saying like I am sorry, do you want the food or not, what do...

Dollar Tree / manager on site (laura)

Ar
Nov 24, 2018

I went in with my family today around 9:00 PM. We love to shop at Dollar Tree all the time and have never had such a bad experience like the one tonight. My son had dropped two plastic candy canes by accident, and I asked him to pick them up. Well, out of nowhere came a girl to pick them...

KIA Motors Corporation / service complaint

An
Nov 13, 2018

I am beyond words..speechless. My 2017 Kia Forte's engine blew out so car was taken to get engine replaced ...that was 3 months ago...through this time I had been keeping in touch with service advisor by the name of terry ...she advised me that engine had been ordered and it would be a...

McDonald's / food service

Ne
Nov 11, 2018

I arrived to a local McDonald's and used the drive-thru. I waited about 10 minutes because they had only 1 member taking orders for both drive-thru lanes. I ordered 3 Chicken Mcnuggets meals and when I told my drink flavors, they told me they didn't have any drinks at all. I pull up to the...

JC Penney Company / wrongful termination

Ye
Nov 1, 2018

I was wrongfully terminated for suspicion of being pregnant. The HR personnel at jcp in cielo vista of el Paso TX stated he accidentally photocopied my drivers license wrong and it didnt have the expiration. He called me on a Sunday when I was an event at my church. I returned the call...

Spirit Halloween / rude and unprofessional

Gl
Oct 31, 2018

I was at the Eastside Spirit Store in El Paso, TX. this morning making last minute purchases. I had different coupons and I asked the young lady at the counter if I would be able to do separate transactions, she told me I would as long as it was not the same coupon. While she was scanning...

Domino's Pizza / domino's delivery person/ pizza/ pasta

Az
Oct 25, 2018

Yesterday, October 24, 2018 around 12:00 during lunch I ordered Pasta and a box of pizza. When they pizza delivery guy called me he said " I am behind this bus 399, Hurry up" and then hung up on me. By they time my friend and I were getting it My pasta was all over the box. The tomatoe...

Burger King / advertisement of food

To
Oct 24, 2018

I stopped at burger king on Mesa st el paso TX to order cheesy tots at 940 a.m. there's a big sign that they are back but the dt person told me that they weren't available at this location. I thought it was because the time but questioning him he said they weren't available at thi...

Circle K Stores / beer that was on sale

Fa
Oct 13, 2018

The lady at escondido and resler in el paso texas 79912 was rude and being disrespectful. I come here all the time and she is always like this. My name in Enrique Banuelos. I [censored]en hate her. She would not honor this deal and charged me 1.99 each beer. As a customer i dont want to deal...

Chrysler / customer service

Mo
Oct 11, 2018

Hello I own a 2018 Dodge Durango that we purchased in November of last year. In May of this year I started having problems with the vehicle. I took it in for service and I haven't yet had my vehicle returned and properly fixed. It has been five months that my vehicle has been a service...

Chipotle Mexican Grill / unethical behavior against an employee

Mc
Sep 24, 2018

Hello, I am submitting this complaint in regards to a situation that took place this past week. It is not a complaint about customer service, but rather a complaint in respect to an employee who was hurt while on the job. Chipotle is a company that I bring business to, and it is quiet...

7-Eleven / treatment

Ha
Sep 24, 2018

This happened approximately 2 or 1 month, in the 7-eleven of 6360 airport dr, el paso, tx 79925, my boyfriend got to put gasoline, and normally he does not get off always asks his friends to do it, my boyfriend I ask him to put 5 dls of gasoline, when the friend returned my boyfriend tried...

Lotus Leggings / unauthorized credit card charges

Da
Sep 24, 2018

Unauthorized credit card charges! You charged my credit card $49.99 on August 2, 2018 I did not order anything/nor did I give you permission to charge my credit card! Refund all my monies! If you fail to do so, I will post your unethical behavior! I will post online and on facebook. I have...

Samsung Electronics / refrigerator

De
Sep 22, 2018

Purchased a $3000 refrigerator from Home Depot. Of course their warranty only covered thirty days which we started to have issues with the ice unit 4 months after purchase. I called Samsung they sent a technician and of course they did a minor repair placed a bandaid on it if you will. So...

Revlon / nail enamel removal

Br
Sep 21, 2018

I tired the revlon nail enamel removal "extra gentle" and the product dried my finger skin so hardly that my skin started to stretch and peel off . I already sent an email to the customer service but they haven't responded jet. I have to use a glove at work and home in order to protect my...

Spirit Halloween / sexual harassment

So
Sep 20, 2018

My daughter is working at the Spirit Halloween store on George dieter in El Paso, Texas. She was promoted to assistant manager on 09/05/2018. As of today her pay is still showing her making the $7.50 and has not been increased to the $13.00. She brought it to the attention of the district...

Pizza Hut El Paso TX on Airways and Montana / staff

Te
Sep 18, 2018

I asked girl at register for blue cheese dressing as there wasn't any on salad bar, she said look at the sign. I told her we have been coming for over 5 years once a week and the waiteress hands it to me. The lady then said... Who? I need to know cuz their wrong and I need to tell the...

Poe Toyota / leather seat

Po
Sep 16, 2018

I have a Toyota TRD 4 Runner and the back seat leather has been coming unhinged. I was in Dallas and toon it 4 times. The last time I took it I was on my way back to El Paso and they stated that I should have a brand new back seat however in El Paso they shafted me with a tie pull part...

Wendy’s International / The Wendy's Company / service

Ta
Sep 11, 2018

Store 11696 in El Paso, TX on the gateway plaza had absolutely nobody working the counter. I waited about 5 minutes before anyone came to take my order. There was a young lady working in the drive through and told me she would be with me in just a minute. When she came over, she took my...

Cabela's / an employee named vince

Ma
Sep 6, 2018

I walked into store and needed some assistance looking for an item. I saw a employee and asked him to help me . He was very rude he literally told me he was on break and walked away. I saw his name badge his name was Vince. I am very disappointed I shop at Cabela's at least once a week to...

Payless Car Rental / unauthorized credit card charges

Fa
Sep 4, 2018

On 08/18/18 at 10:13am I picked up a car at the El Paso Int. Airport with a reservation made through Expedia. It was to be returned on 08/20/18. My estimated total charges were for $55.00. Instead of charging my card for $55.00 they charged my card $202.03. After calling and complaining...

Albertsons / heavy bagging

Al
Sep 4, 2018

My friend and I went to Albertsons on 9/3/18 needing groceries and chose Albertsons because it is usually a good place to shop. After purchasing some groceries, I got home and was carrying my bags from the car to my home. I am very upset to say that the employee bagged heavy items together...

Taco Bell / did receive correct change from drive thru

Md
Aug 27, 2018

I stopped by my local taco bell after shopping which I normally do and ordered a chicken quesadilla. When I received my change I stuck it console awaiting my food. I received my order and left the drive thru. I checked my change while waiting at the stop light and notice they forgot to...

O'Reilly Auto Parts / transmission fluid

To
Aug 26, 2018

I oredered 8 quarts of transmission fluid and filter and the gasket for my 2001 bonneville and they gave me dextron 3 when my car uses dextron 6 and now i cant use my car for work in the morning cause they want me to talk to a manager in the morning and i already put the fluid in my car...

Ford Motor Company / maintenance service

Se
Aug 22, 2018

Hello, I turned in my 2016 Ford Explorer Platinum to Cassa Ford Lincoln, 5815 Montana El Paso, TX 79925 on Monday 20AUG18 for a recall and warranty issue (simple stuff, nothing engine related). I never received a phone call on Monday evening letting me know the status of the maintenance so I...

Mattress Firm / fraud!!! used mattress

Mj
Aug 17, 2018

FRAUD!!! I bought a NEW mattress but was sent a USED mattress. That is fraud!!! I want the mattress I paid for ASAP! I also want a discount for the disgusting experience!! It was very mushy and smelled like the had sprayed laundry detergent on it to get rid of the odor from the previou...

Burger King / poor service

Ri
Aug 11, 2018

On Saturday morning, 8/11/2018, I went to BK#4318. I was getting breakfast before work so the drive thru for faster service was my thought. My ordering process was fine. I just ordered croissanwiches, coffee and orange juice, nothing out of the ordinary or special. When I got to the window...

Red Roof Inns / room when staying i. el paso west

Ch
Aug 2, 2018

While driving from LA to a Texas I decided to stay at the red roof inn in El Paso because in the past they have had amazing service, when I got to this one there was a line of 5 people and 1 person who looked bored handling them, I Go and get my room which is the very last room of the...

Ford Motor Company / defective transmission on my 2016 f150

Be
Jul 30, 2018

My Transmission has been over heating for the past the past 5 months and I took it to get if look at and the dealer ship wasn't able to find nothing wrong with it. I showed them pictures of my dash board were it got over heated. The dealership said they couldn't do any thing cause the scan...

Ford Motor Company / ford focus 2018 transmission overheat

Ro
Jul 27, 2018

I was driving the car and I cross a bridge from México to the US and the temperatures here are around 110 degrees and in the middle of the bridge the car star stopping and the screen started to show "overheat transmission, turn car off" and latter it showed "transmission hot wait 5 min" and...

Sam's Club / Sam's East / snack bar: pizza slice combo

An
Jul 23, 2018

To Whom It May Concern: Yesterday 07/22/18 I visited Sam's Club at 11360 Pellicano Dr, El Paso, TX 79936 as I regularly do to purchase several things I needed. As I walked by the snack bar I noticed the Pizza Combo for $2.49, I then looked over at the drinks menu and I noticed an ICEE wa...

Dairy Queen / selling dq product to people on the street

Da
Jul 22, 2018

This is kinda sad that ppl would do this and that dQ would let this happin a employee is selling frozen hamburger meat to ppl that would want to buy it with company logo if anyone gets sick this is y I will never take my kids to this place if it's employee sell the food Just like that how...

Shell / quality of fuel

Jo
Jul 21, 2018

November 16, 2017 Dear Shell Giant Representative: I had gassed up on the two following dates 11/2/2017 and 11/16/2017and again 07/21/2018. Upon driving the vehicle I had a Toyota Sienna computer lighted up "check engine" light and "VSC" light. I decided to get it to the dealership Fox...