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Brylane Home
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Brylane Home reviews 82

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Brylane Home Nightmare!

I have had good success in the previous years but this year has been a nightmare! Ordered new curtains for my house - took forever but finally got them. Next I decided new curtains for another room & when I received them, I only got 5 though I ordered 6. I was told by customer service that she couldn't send another curtain without charging me, even though the invoice enclosed with the order shows I was charged for 6! Why should I have to pay for their mistake? Good customer service would have said, ?So sorry, ma'am, I'll get that 6th curtain to you overnight!' Very very bad - I hope to never deal with this company again.

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3:39 am EDT
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Brylane Home Won't Help With Errors; Customer Service OK

Ordered four outdoor wicker chairs on sale. One of the chairs was constructed differently than the others, it's hard to tell from afar but when you are sitting in the chairs you can tell one of them is different. Another chair did not ship with the cushion and pillow as it should have. When I chatted with customer service they were extremely unhelpful and asked me to email them a "picture of the missing items" so they could investigate. As far as I know it is impossible to email a picture of something that is MISSING from the shipment. Had better luck when I called customer service. I was told they they DO NOT ship any "replacement" parts. Explained it was not a replacement -- I never received the item. Then I was told they could still not ship any "smaller" parts and I can't send it back for an exchange because the package is too big. The only option I was offered was a 10% discount on that item, came out to about $15 refund. Had to take it since it was the ONLY option they offered.

Won't order from them again... two errors out of four products = 50% failure rate. Disappointing.

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1:35 am EDT
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Brylane Home LOVE SHOOPING ONLINE HERE

LOVE SHOOPING ONLINE HERE. TEHY HAVE AWESOME STUFF.

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  1. Pros
    1. Wide range of home goods
    2. Plus-size furniture options
    3. Frequent discounts & sales
    4. Extended color & style variety
    5. Easy-to-navigate website
  1. Cons
    1. Limited High-End Options
    2. Inconsistent Product Quality
    3. Narrow Target Demographic
    4. Competition with Major Retailers
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Brylane Home What happened to all your product?

I use to go into brylane homes.com and they had a wide varity of stuff in all home stuff now most of its goin what happened?

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Brylane Home Always satisfied with the quality of products whenever

Always satisfied with the quality of products whenever I order, the shipping is always on time as estimated... highly recommend!

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Brylane Home I have bought numerous items from Brylanehome. Comand

I have bought numerous items from Brylanehome. Comand they are a very upstanding company. They stand by their products with a money back guarantee.

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Brylane Home Very pleased with my multi-colored globe lights

I ordered their multi-colored globe-shaped Christmas tree lights like the kind I remember so well on our trees as a kid. They came today, and I've strung them onto our tree. They work perfectly, are the same colors I remembered, and bring back lots of childhood memories. They really give the tree pizzazz, along with the separate strings of smaller led lights that I purchased elsewhere. This is very nice.

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Brylane Home Disappointing Experience with Ellos Usa

If you're considering shopping at Ellos Usa, I urge you to proceed with caution based on the experiences shared by customers. The reviews paint a picture of frustration and disappointment, with issues ranging from receiving incorrect items to poor customer service. One customer mentioned waiting weeks for an order only to receive the wrong item and then facing challenges in returning it without incurring additional costs. Another customer highlighted the lack of assistance and the feeling of being misled by the company's practices. These accounts suggest a pattern of errors, miscommunications, and unsatisfactory resolutions. Before making a purchase, it's essential to weigh these concerns and decide if Ellos Usa aligns with your expectations for a smooth and reliable shopping experience.

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Brylane Home Disappointing Experience with Ellos USA: Delayed Order and Pushy Marketing

So, I made an order on Ellos Usa (ellos.us) and they told me to chill out and wait for my stuff to arrive. It's been two whole weeks now and I'm still getting bombarded with emails from them trying to sell me more stuff, but I haven't heard anything about my original order. And get this, I had to pay a crazy amount for shipping and now I can't even cancel my order. What a bummer!

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Brylane Home Poor Customer Service Experience with Ellos USA

So, I was looking for some new clothes and decided to give Ellos USA a try. I ordered a top and some shorts, but when my package arrived, I got two of the same tops instead of the shorts. I was pretty bummed out about it, so I decided to reach out to their customer service team through their chat feature on their website.

Unfortunately, I had to wait for about 7-8 minutes before anyone responded to me. That's a pretty long time to be waiting, especially when you're already frustrated about something. When someone finally did respond, they weren't very helpful and didn't seem to care about my issue.

Overall, my experience with Ellos USA was pretty awful. I don't think I'll be using them again in the future. It's a shame because I was really excited to try out some of their clothes, but the customer service just wasn't up to par.

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Brylane Home Disappointing Experience with Ellos USA: Double Charged and Wrong Order Received

I recently made a purchase from Ellos USA and unfortunately, my experience was not a positive one. I ordered two shirts and was informed that they were on back order, which meant that I had to wait for a month before they were shipped to me. However, when I finally received my order, I was surprised to find that the shirts had someone else's name on them. This was a major inconvenience for me, as I had to go through the hassle of returning the shirts and waiting for a replacement.

To make matters worse, when I tried to contact customer service to resolve the issue, I was double charged for my original order. I attempted to call back, but no one answered the phone, which made me extremely suspicious. I then decided to use the IM message service, but the representative I spoke to didn't seem to understand my request to cancel the new order and send me my original order instead. This led to further frustration and confusion on my part.

Overall, my experience with Ellos USA has been a complete disappointment. I am still dealing with the aftermath of this situation and it has caused me a lot of unnecessary stress and hassle. I would not recommend this company to anyone and I will definitely be taking my business elsewhere in the future.

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Brylane Home Terrible Experience with Ellos USA: Incorrect Order, Poor Customer Service, and Unacceptable Return Policy

I gotta say, my experience with Ellos Usa (ellos.us) has been a real doozy. I mean, I ordered some black shorts, and what do I get? A pink bra top. Like, what the heck? And then, to make matters worse, I had to spend hours and hours on the phone just to get through to their customer service. And even when I finally did, they didn't even give me a return label! Can you believe that?

But wait, it gets even better. When I finally did get the return label, it turns out there was no label in there! And to top it all off, they're trying to charge me $9 for shipping to return their mistake! Like, seriously? And to make matters even worse, the shorts I originally ordered aren't even available anymore.

Honestly, I'm just so frustrated with this whole experience. It's like they don't even care about their customers or making things right. I mean, I get that mistakes happen, but the way they've handled this whole situation is just unacceptable. I wouldn't recommend Ellos Usa to anyone, and I definitely won't be shopping with them again.

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Brylane Home Ellos USA: Dishonest and Unreliable - My $79.95 Sweat Dress Never Arrived

I'm really disappointed with Ellos Usa. I ordered a sweat dress from them, but I never received it. They told me that they had already sent it to me, but I didn't get it. They said that they had sent me some letters to fill out and send back to them, and that they would refund my $79.95, but I never received those letters either. They even called me a liar, but I'm not lying. They are the ones who are lying. I want my money back right now. I'm going to post about this on social media, and I'm going to report them to the attorney general and the better business bureau. They are liars, scammers, and cheaters. I will never buy anything from them again. I checked their reviews, and other people have had the same problem with them. If they were smart, they would reimburse me as soon as possible.

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Brylane Home Unhappy Returns: My Frustrating Experience with Ellos.us

I recently bought a tunic and legging set from Ellos.us, but unfortunately it was too big for me. So, I decided to return it using their happy returns service. However, it turned out to be a misnomer as the process was far from happy.

I went to a business that did the returns, but they told me that they couldn't process the return with just the QR code. So, I had to go back home to get the order number. When I returned, they tried scanning the QR code three times, but it kept saying unfound. It was quite frustrating.

After this, I decided to call customer service to explain the situation. I asked if they had a pick-up service, but they said no. Instead, they offered to send me a return label that I could print out. However, I explained that I didn't have a functioning printer and asked if they could mail it to me. Unfortunately, their answer was no.

They told me to drive to my post office and have them print it out for me. But, my post office doesn't print out labels from anyone's cell phone. It was quite disappointing.

Overall, I was not satisfied with the returns process and I don't think I will be shopping from Ellos.us again. It was a frustrating experience and I hope they can improve their returns process in the future.

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Brylane Home Terrible Customer Service and Shipping Nightmares with Ellos USA for Canadian Customers

I gotta say, if I could give Ellos Usa (ellos.us) a big fat zero stars, I would do it in a heartbeat. As a Canadian customer, I thought I'd give them a try and ordered through Paypal. But guess what? The payment went through to IPARCEL, but Ellos never received my order. It took me six emails and three chats just to get an answer that the amount would be reversed. So, I decided to re-order with my credit card, and guess what? They finally confirmed the first order! But here's the kicker: the amount was blocked/pending on my credit card for what feels like forever. And now, my order was supposed to have been sent on April 17th, and I was supposed to receive it within 10 days, but the tracking number is not giving me any results. When I try to chat to get some news, the only answer I get is that they don't have any information, and I have to wait until May 22nd to file a complaint. They can only provide me with info that they don't have any possibility to track international packages, and I have to wait.

For an order close to 400 CAD, this is the worst service I've ever experienced. In fact, this company is telling you that if you're in Canada, they don't care about you and have no intention of helping you. You can only pay, get wrong instructions, pay again, and finally not have any help or product. On top of that, when you try to get help by email, the customer service contacts you on an email address you can't answer, and you have to go back on the site, and you'll have another answer from another rep, which will ask you the same info again and again. Based on the excellent service we can get from other online companies who are not treating you like you're bothering them, this is unacceptable.

Finally, I got an email saying that the company received my returns when I never received anything, and now I can't get my credit. I chatted with them many times, and they told me to call. I called, and they told me to chat. After five transfers (no note left on my account), a guy gave me a phone number for "international shipping," and when I called and paid fees, I discovered that I was back at customer service, and they don't have any international order department. It's the last time I'm doing business with Ellos. I opened a dispute with Paypal help because this is a real nightmare.

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Brylane Home complaints 67

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5:55 am EDT
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Brylane Home Final review

Several years ago our son bought one of Brylane's large office chairs. He was very satisfied and even when parts broke their replacement service was good. So we decided to use Brylane again to replace his worn chair. Bad decision.

The quality of the chair was not the same as the first chair: the lumbar support tends to throw you out of the chair and is not adjustable, only one cheaply made lever to lock the tilt and/or raise and lower the seat and the ability to tighten or loosen the spring tension for the seat tilt was not existent. So we elected to return the chair.

Now the fun begins. The first thing we find out is that Brylane will not cover the cost of return shipping which was roughly $70 thru FedEx (we were supposed to use them because Brylane supplied the return shipping label). So, with this in mind, we disassembled the chair and repacked it in the original box only to find out that FedEx will not accept it because there are a few indentations in the box (which THEY made in shipping the chair to us). When we mentioned this to FedEx they said that they (FedEx) tend to give a little more latitude to the shipper than they do for return shipping. So we went to UPS who had no problem with the 50 pound box, but their cost was $86 for shipping.

So, do the math. Original cost for the chair including shipping (plus added fees for large parcel) was $192.00. At this time (prior to my writing them a letter) they are going to refund $150.00. So now I have paid $42.00 for a chair that I do not have - but wait - I need to add the cost of return shipping which means I paid $128.00 for a chair I do not own. I have nothing to show for spending $128.00 but THEY have the chair and will resell it again tongue in cheek. I paid for shipping BOTH WAYS and Brylane comes out smelling like a rose. That's quite a scam.

Final advice: never buy anything online that you cannot try out or try on until you check out the return policy. It can come back to bite you where it hurts. A quality company with integrity will have a return policy that takes the fear out of buying from them. We will not use Brylane again and do not encourage anyone else to buy from them. If I get a favorable response to my letter, I will note that in a future review.

January 18,2017 Update:
Well. There is no need to write a letter to Brylane as Brylane responded to my earlier review which I am posting to this followup:

"Corinne D. [BrylaneHome Rep] Hello Brad, I am a Customer Service Specialist with Brylane Home. I was disappointed to learn of the poor experience you encountered. Please note, we do provide pre-paid return labels for most orders. If a return label was included on your invoice, there would not have been a separate charge through FedEx. Rather, we deduct the return fee from the refund issued for the returned merchandise. We apologize for any confusion."

Please forgive me if I am a little slow, but to not charge me for the FedEx shipping with a prepaid label and then to deduct the shipping out of my refund for the returned merchandise - is that not the same result as my paying for the shipping up front?

So, I rest my case. Everything I said in my previous review of Brylane's horrible return policy still stands and is further exacerbated by the entire lack of Brylane's "Customer Service" department to actually understand the problem. Their lack of a "customer oriented" return policy is deplorable.

January 26th:

My last comments in response to Corinne's (Brylane) one-liner saying, "The return fee for using our provided return label is $7.50."

Well, I think its more than time to nip this entire joke in the bud. So I will wrap things up by commenting on the most recent response to this pathetic situation by Brylanes Customer Service (Corinne).

This is the chronology (I could provide dates, but the sequence serves the purpose). Please refer to my original review to fill in the details:

1. I ordered an office chair as a gift for my son.
2. Received the chair and assembled it. Chair was not as advertised and some parts did not work at all.
3. I called Customer Service at Brylane to find out about returning the chair. I spoke to a man who told me that I would need to disassemble the chair and repack it in the box it was shipped in and take it to a FedEx location for return. I asked if the return label covered the cost of the shipping. He said no, that the cost was my responsibility. (Please note that no other information was provided or offered.) So I checked with FedEx online to get the cost of shipping a box of this size and weight and they gave me a price of $70.00.
4. I disassembled the chair and repacked it in the same box it came in and took it to a FedEx location for shipment. However, I was told they could not accept the box because it had some indentations in it (wish I had pictures) and they were getting lawsuits for damaged merchandise. I told them that this was the condition of the box when received that the indentations were done by FedEx in shipment and that none of the indentations even penetrated to the inside of the box. The supervisor told us that they tend to give the shipper more leeway than to those of us who need to return items. We offered to put more tape over them or reinforce the few indentations with more corrugated material, but were told that would not be acceptable. However, they would provide a box for us to the tune of $90.00. We declined.
5. We took the box straight over to UPS. They accepted the parcel without any question and could not understand why FedEx had a problem (a point to remember when shipping), but the cost to ship was $86.00. Done deal.
6. In the meantime, I receive a response from Corinne in Brylanes Customer Service (I use quotes because it has been anything but customer service) informing me that after I paid for the shipping up front, Brylane would simply DEDUCT the cost of the shipping from the money being returned to me for the original purchase. Please note, DEDUCT not reimburse. Again, no other information was given or offered or provided. I submit that Brylanes Customer Service must be required to use as few words as possible and give as little information as possible when responding to customers. Or they are giving bonuses for whoever can have the shortest one-line answers.
7. I edited my original review with all of the information I had been given by Brylanes Customer Service only to receive another response from Corinne that, according to her (and this is somewhat of a guess because of the lack of a clear explanation once again, short comments) the cost for the return shipping of the chair would have been $7.50 if I had used the return label with FedEx. AMAZING! It took THREE (3) separate communications to say what should have been said the first time I called Brylane to ask about the return shipping. And, like I said, this is only a guess.

Additionally, and this might seem petty, but why am I having to pay ANYTHING for returning a product that did not work?

In summary, Brylanes Customer Service leaves a lot to be desired. If the man I spoke to originally had simply said that the return label will cover the cost of the return shipping which is $7.50, but that it will be deducted from my refund, then the only issue I would have had was the rejection by FedEx of their own box.

However, since Brylane forced the issue of having to ship with FedEx, it was THEIR problem, not mine, to provide or pay for an acceptable shipping container. As a result, we were forced to go to UPS which cost us $86.00. I believe Brylane should reimburse us for this shipping expense. They have the chair, I do not. Its an issue of integrity and righteous business policies.

I will take this up with Corporate. In the meantime, I would suggest that Brylane take some time to work with how their Customer Service personnel communicates with their customers not only on the phone, but in emails or other forms of media. Do not assume that the customer knows anything, but take the time to make sure they understand whatever process they are asking about.

Therefore, I stand by my original review and contend that you should be careful if dealing with this company. If I get a favorable response from Corporate, I will provide an update.

March 11,2017
I promised that I would write after submitting a letter to Corporate and this is the result of that letter. Brylane Corporate did not even give me the professional courtesy of a reply - much less the good manners to acknowledge that a customer had even written. So when all is said and done, they have their chair and I am still out $128.00 with nothing to show for it. Sorry folks, THAT is a SCAM. I know some of you will think I am just a disgruntled type of guy and dismiss this altogether, but just wait until this happens to you. You have a right to your own opinion, but you do not have a right to your own facts. Like John Adams said, "Facts are a troublesome thing."

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8:42 pm EDT
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Brylane Home Run!

If I could left 0 star I would have
If I could left 0 star I would have done it. I'm a Canadian client. I order paying with Paypal. The amount was paid to IPARCEL but ELLOS never get my order. It took me 6 e-mails and 3 chats to get an answer that the amount will be reversed. I re-order with my credit card and they finally confirm the 1st order! The amount was blocked/pending on my credit card for ever. And now, my order was supposed to have been send on April 17th and I was suppose to receive the order under 10 days but the tracking number is not giving me any result and when I chat to get some news, the only answer I get is that they don't have any information, and I have to wait until May 22nd to fulfill a complain. They can only providing as info that they don't have any possibility to track international package and I have to wait. For an order close to 400 CAD, that is the worse service ever. In fact this company is telling you that if you are in Canada, they don't care about you and they have no intention to help you. You can only pay, get wrong instruction, pay again and finally not have any help or product. On top of that, when you are trying to get help by e-mail, the customer service is contacting you on an e-mail address you can't answered and you have to go back on the site and you will have another answer from an other rep which will ask you the same info again and again. Based on the excellent service we can get from other online companies who are not treating you like you are bothering them. Finally I got an e-mail saying that the company received my returns when I never received anything and now I can't get my credit. I chat with them many times and they told me to call. I call and they told me to chat. After 5 transfers (no note left on my account)a guy gave me a phone number for "international shipping" and when I call and paid fees, I discover that I was back at customer service and they don't have any international order department. It's the last time I'm doing business with ELLOS. I open a disput with Paypal help because this is a real nightmare.

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Brylane Home Full-size bed sheets

My name is sarah ann lewis; i am a loyal buyer of merchandise from your company. I purchased bed linens from your firm and proceeded to wash such on this past monday, 11/27/23, afterwards the sheets disentegrated in the washer and were totally ruined. The item number for the sheets is #[protected]. These sheets were to be used in my guest bedroom this christmas for family visiting for the holidays and now i have no sheets upon which they can sleep on for their holiday visit. Please, find some way to reinburse me for my loss! i will surely appreciate the gesture. As well continue to be a valued customer of your company. Merry christmas and god bless!

Claimed loss: THE LOSS FOR THE SHEETS IS $189.99

Desired outcome: I WOULD LIKE TO BE COMPENSATED FOR MY LOSS DEAR SIRS; IN SOME MANNER!

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Is Brylane Home legit?

Our verdict: Complaints Board's thorough examination reveals Brylane Home as a legitimate entity with notable strengths. Despite a 10% resolution rate on customer complaints, which invites a closer look, Brylane Home stands out for its commitment to quality and security. Clients considering Brylane Home should delve into its customer service record to gauge compatibility with their expectations.

Brylane Home earns 91% level of Trustworthiness

Perfect Trust Endorsement: Brylane Home achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Brylane Home. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Brylane Home has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Brylane Home has registered the domain name for brylanehome.com for more than one year, which may indicate stability and longevity.

Brylanehome.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Brylanehome.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Brylanehome.com you are considering visiting, which is associated with Brylane Home, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Brylane Home is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Brylane Home website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Brylanehome.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Brylane Home has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 67 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Brylane Home. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Brylane Home Incorrect Order

I ordered an Emeril Pasta Maker and was shipped a chair. I have contacted customer service for a refund by website and by phone. The customer service by phone could not figure out how to return the item and told me to email brylane again. I emailed them and have had no response. I just want to send the incorrect item back and get a refund for the merchandise I did not receive.

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Brylane Home Return Policy

On October 24th I purchased online 4 Vogue 8 Grommet panels for my living room. When they arrived, the shade was darker than it appeared on the website. Because of this, I wanted to return the panels. When I ordered the panels, I never received a confirmation email, was never told it was on backorder and when they arrived, didn't have the shipping slip needed to return the items should I want too. On 11/2/2023 I called your company 3 times and was told to send an "EMAIL" to the complaint department which came back to me 3 times. When I called to report the email would not go through, they sent me to warehouse in New Jersey that shipped the panels. They promptly told me that they could not help but it was Brylanes policy and not theirs, that I purchase a shipping label to return the items. Why should I purchase a shipping label when that should have been provided in the first place?

Claimed loss: $154.02

Desired outcome: Refund of monies paid, a shipping label sent to me free of charge so that I can return the panels that I do not want.

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Brylane Home Queen size comforter

Order number [protected] A comforter I ordered but never received I have tried to explain to customer service on the phone I don’t know what happen to it there were two items sent I sent one back never received the other I’m home all day everyday when I call to find out when would the item would get here I was informed that it had already been delivered I’m in a whirlwind I didn’t steal the item I have been a good Customer for many years with this company and I just don’t appreciate how I’m being treated. This has never ever happened to me before.

Desired outcome: I would appreciate an apology from your company because y’all think I stole the item and I want that account close and I will not pay for something that I didn’t receive and don’t have I’m old and honest

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On September 13, 2023, I purchased an item with Brylane Home. Order Number: [protected]. I subsequently discovered a few hours after I submitted the order that I did not enter the correct discount code. I contacted the company on September 13, 2023. and was told they could not (would not) adjust the pricing on my order. That I could RETURN the item. That...

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Brylane Home valance

Order in April, received the wrong valance, return the valance and reorder them, received the same exact ones that I returned. Spoke to Patty on 5/25/23. She told me that someone was going to investigate & call me back on Monday, that didn't happen, I called today and spoke to Ang, who transferred me to a manager and was on hold and then was hung up on, with no one picking up the phone to hear my complaint, I call back and cancel my credit card with them,

poor customer service! & i will not recommend anyone to shop @ Brylane Home.

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3:04 pm EDT

Brylane Home Outdoor cushions for patio to big and color not same as catalog

Good Day, on or about 3/14/23 There’s a purchase made for Outdoor Furniture
Order# [protected]
Invoice # [protected]

As Conversations made with Representative in processing the Oder the Measurements to the following Furniture purchased was Identified to the Operator as she Specified that the items purchased was the correct size Due to her Exceptional Experience that it was a Universal item and it would fit my description. As I Received items they did not fit the Bench item was to a small item and the cushion to the chairs overlapped No Good So when I called I was told to take them to the postal department and Return them because I had no Return label and Fed Ex was not picking them up On this Disappointment I send them back and you’re company Received them I was told that upon Reviewing and Revising the paid Receipt sent to El Paso Texas I would be Refunded the postal fee of $274.80 I paid to ship them back it’s now May 22 23 my Miserable birthday and I’ve yet Received any Customer Satisfaction I’m not sitting to well with this I need Reinforcement and Reimbursement…. My contact number is [protected] please contact me ASAP

Yours sincerely
Ms Richards

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2:51 pm EDT

Brylane Home 4" memory loft deluxe gel mattress

I had called this company to find out why my product was not delivered. The representive looked up why I did not receive it. AThey said it was past the 60 day limit and they could not do anything about it. They said I should have called them within that time. I then called another representive and he had told me that the product was sent out on the 28th of febuary. He then put me on hold and directed me to another representive. I explaned to the representive that I ordered the item on Febuary 8th and that I received the bank statement showing me that the check was cashed on the 16th of febuary he than proceeded to tell me that I should have called within the 60 day limit and he said they could not give me a refund since I did'nt call within that time. There is nothing in the catalog that says anything to this reference. I had read to him what was in the catalog. There is no statement that said I should have called within the 60 days. The representive stated that they still could'nt give me a refund. He had said to me to go on line and that I would see it their. It only states that if you want a refund to cal within 60 days. I did not call for a refund. I just wanted to know why I did not receive the item I purchased. I called on this date on May 1st at 2:00pm. I'm still not able to receive a refund. The amount of the merchandise is 161.97

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7:31 am EDT
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Brylane Home Oversized tent camp chair / item #: [protected]

Ordered a tent chair to utilize at track meets as I am a USATF track official and wanted something with an overhead protection during track meets where it was raining. Chair arrived slightly damaged with missing part (some type of rod used to hold the top umbrella portion up). Call the customer service at [protected] and spoke to representative by the name of Ms. Harris.

Was initially interested in just receiving the missing part as I thought I could possibly bend the bent piece back into place, as I really wanted the chair. However, received many unacceptable resolutions.

First I was told a return label would be emailed to me, and a credit would be issued once the item was returned. However, chair arrived in damaged, squashed and torn box, which made the box in no condition to return item. I asked if they would be sending something to return the item, at which time representative stated no box was necessary once I returned to fedex or whatever carrier would be sending back. All I needed was the label.

Was told I could get a store credit which was fine, all I wanted was to rebuy the same chair. Waited on phone and representative came back and stated she could not email me the return label. And that I needed to provide another form of payment in order to replace the chair. Very confusing, why am I buying another chair? Am I replacing the chair or buying another chair. I was told my damaged chair would be credited once the chair was returned and received. Which was fine, however, no specific timeline was given for the complete process and I was hoping to have the chair while the season is still going on.

Was then told to take a picture of the damage chair and email to [protected]@FBBrands.com and wait to hear back from claims with the decision of what the next steps were. Which is what I will be doing.

However, this process appears that I will be out of my money and chair for the duration of outdoor season by the time this is resolved and that's if it is resolved.

I will be taking a picture of damage item, and having refund placed back on the original form of payment. But will not be ordering anything else from Brylane Homes.

Althought customer service representatives was pleasant enough, was not very knowledgeable and I was repeatedly placed on hold for the representative to retrieve answers.

Desired outcome: All I wanted was the piece to the already slightly damaged chair and the missing part. Now all I want is my refund.

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12:07 pm EDT
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Brylane Home Packaging and missing assembly parts

I ordered a Rose 3pc Bistro set. It was delivered on 3/18/2023. The packaging was in tatters, torn, shredded due to inferior packaging used. I was willing to overlook this, but when I opened the box, the assembly parts and tool was not included. I still tried to just assemble the back piece to the seat, but low and behold, the holes did not match up. This is when i lost my mind. I phoned them to lodge a complaint and I just got the standard - return on your dime and we will reimburse you. I was told the package was to big for them to issue me a return label. I was really angry about this. If they could dispatch this big box, why can't they issue a return? I filed a dispute claim through PayPal, which took 3 weeks, only to be told, you have to return it on your cost, before they will issue a refund. So now instead of being reimbursed for $235, I will only see about $160 of that, because this box is big, and that is the cheapest way of returning it. So they don't just get away with poor service, they still make money out of their mistakes, and you the customer loose out because of this policy. I would never ever advise anybody to buy from them. They are beyond incompetent. There are so many complaints about them online and yet PayPal still allows them to utilize their services for payment which is beyond my understanding. I sure wish I did my homework before placing an order with them. I recommend anybody stay away from them.

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11:47 am EDT
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Brylane Home Fraudulent late fees

Brylane charged me a late fee on the same day the bill was due.The next day I paid the last bill, closed the account but they assessed a late fee of $35. Then, the following month they charged another $35 late fee. I Googled it and I shouldn't have been charged a late fee on the same DAY that bill was due. Don't deal with them, they will talk in circles no matter how much you try to reason with them.

Desired outcome: Drop late fees, as it was wrong.

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11:01 am EDT
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Brylane Home Discount is a deceptive

Facebook ad specifically pictured the item I was interested in with a 50% sitewide discount. I realize the discount notice also stated not every item is eligible, but if you are putting the code in the corner of a picture of a specific item, it should apply. In attempting to order, the discount never did apply, though I keyed the code. It stated it would show at the end of the order once it met eligiblility. I abandoned the cart since the discount was not showing up. However, the next day I have an email stating "your cart has a 50% discount". So, again, went thru the order process, since they specifically emailed me regarding my cart. Trusted the final click would produce the discount. The final click finalized the order, still with no discount. Shortly thereafter, (though not immediately as I was distracted by an unrelated problem,) I called customer service and they stated the item was already pulled from the 3rd party seller and they could not cancel. And, they could not adjust my price since it was finalized. Could only adjust if I call while I was in the order process. YES, could adjust the price. Get better programmers and update your procedures. The CS girl was nice, and not her fault, but this is ridiculous and extremely deceptive. First the facebook picture showing the discount on that specific item, and then the email stating my cart has the discount. Ridiculous.

Desired outcome: I want my $35 discount. I wouldn't have ordered otherwise. I already have these sheets and love them. But a 2nd pair was not a neccesity at full price.

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6:39 pm EST
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Brylane Home Brylane Home Executive Office Chair

I am writing regarding my purchase of a chair invoice dated 3/8/2023.

I received the chair but no hardware to put the chair together. No bolts, screws or allen wrench.

I don’t want to return the chair, I would like the hardware that was missing from the package.

I would appreciate it if I can receive these parts in order to put my chair together. Please see attached pictures.

Desired outcome: I would like to receive the appropriate screws to be able to assemble my purchase. The model number # 16962 is for the assembly of the Executive Office Chair.

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6:46 pm EST
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Brylane Home Glass Bottle Tree

I ordered this glass bottle tree for a Christmas present for a relative. After she opened it she realized the stand/tree was not in the box, only the bottles. I called and spoke to customer service and they said sorry it’s past 60-days. I looked at the email I sent them on January 3 at 12:10 pm which was 60 days from order date, not received date. They said they did not read email until Jan 4 which was 61-days from order date and could not do anything. Terrible customer service and shady company. Please avoid buying anything from them!

Desired outcome: Receive the item with all the parts that we ordered.

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6:20 pm EST
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Brylane Home Damaged goods

I ordered two 3-foot nutcrackers on 12/24 as I needed a pair. I received them 0n 1/4. One of the nutcrackers was damaged. Spent two hours being transferred back and forth. Was told I would have to pay the return shipping costs for the damaged item. I advised them I would not pay the return shipping charges as the item is defective. Invoice [protected]/3

Desired outcome: Would like two PREPAID labels to return both nutcrackers as i needed a pair. The defective one useless to me as I needed a pair.

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5:56 pm EST
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Brylane Home 2 orders placed on 12/26/2022

I was told that both orders were cancelled!

1 order was cancelled

Order Number: [protected] 12/26/2022,

Order Number: [protected] 12/26/2022.. I was told it was already in process and it could not be cancelled. But I had received an email stating items were on back order. I did an online chat asking that your company please cancel the entire order, I was TOLD yes, the order will be cancelled. I believe this was done on 12/28/2022.

They were NOT cancelled as I just received part of the order.

NOW YOU WANT ME TO PAY TO HAVE THE ITEMS RETURNED! This is BS! I should NOT have to pay for shipping and handling to return something that I was told was cancelled!

Desired outcome: I want a refund for ALL charges, as my credit card with your company showing a ZERO balance!!!

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3:18 pm EST
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Brylane Home Received wrong size trees ordered 6 ft got 5 ft dont want them

I ordered 2 pop up 6 ft. Christmas pop up trees and received 5 ft. Trees. On november 27th 2022 silver gold [protected] and red white [protected] at $124.99. I want you to send me a call tag or a return label I tried to get this took care of was told you cant send me a return label I am not going to just forget I was told if I sent them back yall would refund all the shipping but I sent the first one back but I didnt receive all my shipping back im very disappointed I have been a loyal customer for a long time I want some action asap thank you helen l westberry

Desired outcome: return label to send these trees back and a refund

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7:40 pm EST

Brylane Home Return policy

I ordered blinds and was not satisfied with their fit. Called to get a return label only to be told they will not honor it. There is no writing stating why a shipping label can't be issued. They made me spend over $300 on returning I stead of the 10.99 as stated on their order label. This is by far a big scam/ ripoff. I want my shipping fee back.

Desired outcome: A refund of the shipping cost I spent to send the items back

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Update by Derrick Tucker
Dec 12, 2022 11:43 am EST

Order [protected];Date 11/3/22,I ordered blinds and once receiving the measurements were not accurate and would not fit. Asked for a return label as per invoice paperwork and was told they do not issue return labels. They gave me a reason that was not according to the policy. I had to spend $300 of my own money because of their misrepresentation.

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About Brylane Home

Brylane Home offers a variety of home goods, including bedding, curtains, furniture, and outdoor items. Their online store provides a range of products designed to enhance home comfort and style. Customers can shop for both indoor and outdoor living spaces with a focus on practicality and home decor.

Brylane Home Customer Reviews Overview

Brylane Home is an online retailer specializing in home goods and decor. They offer a wide range of products including bedding, bath items, window treatments, kitchenware, and furniture. The company caters to customers looking for a variety of styles and sizes, with a focus on plus-size living. Brylane Home also provides seasonal decor and outdoor furniture to enhance living spaces. Their services include an online shopping platform with direct home delivery.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Brylane Home in the 'Complaint Title' section. Be concise but descriptive.

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- Provide detailed information about your experience with Brylane Home. Include key areas such as transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Brylane Home.

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Overview of Brylane Home complaint handling

Brylane Home reviews first appeared on Complaints Board on Feb 3, 2009. The latest review Nightmare! was posted on Mar 27, 2024. The latest complaint return was resolved on Sep 04, 2013. Brylane Home has an average consumer rating of 1 stars from 82 reviews. Brylane Home has resolved 7 complaints.
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  1. Brylane Home contacts

  2. Brylane Home phone numbers
    +1 (800) 528-5150
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    To Place an Order
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    +1 (800) 459-1022
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    To Place an Order
    +1 (800) 405-3653
    +1 (800) 405-3653
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    BrylaneHome, 500 S Mesa Hills Dr., El Paso, Texas, 79912, United States
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Brylane Home Category
Brylane Home is related to the Home Decor and Furnishing category.

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