Burlington Coat Factory Direct review: unethical/illegal actions ( 1 comment)

Worst experience ever! My friend and I heard and noticed a few things that I knew was illegal in this store. Unfortunately it'd be my word against theirs so I couldn't do anything.

The first thing you notice as you come in is that it looks to be closed. The display windows are all covered up in black. As you enter, you notice that it's too crowded with merchandise! There's no way two people can fit in the same aisle, yet somehow people seem to think their carts will. The best way to describe the place would be chaos. My friend was trying to find some clothes and you couldn't even begin to know where to look. Clothes were everywhere and there's no sales associate so you can ask a question.

I left my friend to traverse that jungle while I looked in the men's section. This one was a lot more organized. I quickly found what I was looking for. However, when i went to the fitting room, I saw some workers removing the sensors and stuffing them in their backpacks. Apparently they were done for the day and decided to do some five finger shopping.

My friend also found what she was looking for she went into the fitting room. This turned out to be a BIG mistake...

The first one she tried, there's an abundance of clothes on the bench and the floor and all over the stall, so she moved on. She took the next available one only to come out immediately because it stank so badly of stale urine. Apparently someone decided to use this place for a bathroom. The next one was even worse, someone actually took a crap in that section. We immediately went to the front to the manager, Sue, to have it cleaned up. She calls someone, we presume to be the janitor, to clean it so we went back to the fitting room. A sales associate showed up, when we asked where the janitor was, we were told that they were downsized a few months ago. So, the associate had the illustrious job of going to the women's room, grabbing some toilet paper and SCOOPING out the crap and throwing it away in a trash can! Meanwhile we were trying to keep our lunches since that's just plain unsanitary. As if that wasn't bad enough, Sue starts yelling at her for not being in the section even though we saw her before as one of the cashiers. How does that work?

We immediately declined the use of the fitting room and resolved never to come back there again!

Worst store and worst experience ever