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1.2 4595 Reviews

Burger King Complaints Summary

230 Resolved
4351 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4595

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6:55 am EST
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Burger King false advertising

Whopper is advertised on outdoor banners and menu for $2.99 (breakfast). After purchasing item, noticed I was charged $3.20. The manager, Tomasa, explained in broken English that it was an old sign and basically to go away. She refused to even go outside and LOOK at the sign.

I noticed that Burger King has no way to file email complaints and I waited over 1/2 hour on a long distance call before leaving a verbal message.

This is not the first experience I've had being treated rudely by a "Manager" at Burger King. I'm done and will be blogging about my experience as well.

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t-bone smitty
Oakland, US
Apr 13, 2010 1:02 pm EDT
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Burger King sucks. it's a faceless organization that has no quality, customer service, or integrity. you can't complain because there's no one to complain to. Target's the same way, you can't even ask to speak to the manager any more. And people wonder why people on the news are losing it and going into places with guns blazing. It 's the only way they feel that they actually have some control.

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1:09 am EST
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Burger King bad customer service

Because my meal was well over priced, I asked just to have the burger and a water. The Manager, Ray, became upset because he had to do a void. Rudely and with attitude, he said, "What, you can't afford to eat here." I politely told him that I could, but I didn't want to pay a high price for a small meal. He continued to wise off until we were in a heated exchange. Poor ###--forty years old and managing a Burger Joint. Still, no class. Worse yet, Burger King is too cheap to provide a toll free number for complaints. I suppose they got so many it started to bankrupt them. Regardless, I won't being going back to them anymore.

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noelani1
Stockton, US
Mar 04, 2010 12:09 am EST

I totally agree with your complaint against BK. I just finished writing a complaint on this same site about a bad order my boyfriend and I received last week in Valley Springs, Ca. Read my complaint against them, BUT I am not done with them, not by far! My complaint is written by noelani1. I did find a toll free # for corpprate headquarters in Miami, FL., I am going to try again in tomorrow a.m., as you have to call it between 9a.m.-5p.m. eastern time.Number is [protected].Never call the ph.# on the receipt as it goes to a survey with false advertising, but all managers will tell you that is the number to call to file complaint! ...good luck...another unhappy customer that will never go back!...noelani1

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2:37 pm EST
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Burger King hair in food

Went To Burger King #1035 Today. Ordered 2 whopper jr -tomato, 2 dbl chs burgers and 2 med onion rings. Ate about 3 rings when I realized there was a hair inside of it. I have included a picture. This used to be one of my favorite burger kings in this location and now its becoming the worst. The burgers aren't made correctly, their flat and over-run with mayonnaise. And even the employees are rude.

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KarlK
Omaha, US
May 03, 2010 4:58 am EDT
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You know, it happens. If you called them, they would probably replace it for you.

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1:01 am EST
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Burger King cheesy tots discontinued

Cheesy tots are being discontinued.
Nuff said.
### burger king.
You just lost a customer that simply picked you and ate at your resturaunt because of your amazing cheesy tots. Your done for.

I hope you plumet in the food chain business.
You suck.

Your truly,
Ex - customer.

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mlw0500
wapakoneta, US
Dec 02, 2014 12:49 pm EST

cheesy tots were the best thing on the entire menu. I would order a combo meal and 2 or three orders of cheesy tots everytime I ate there and now the idiots are creating nasty burgers that make no sense and cost a crap load of money to buy...not to mention the satisfrys? seriously. something is seriously wrong with their marketing department and the ppl who create their stupid menu. getting rid of chessy tots is like mcdonalds getting rid of the big mac or egg mc muffin. ###ing stupid

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chocolateluva
none, US
Feb 08, 2011 11:56 pm EST

why? WHY?

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complainer011
, US
Feb 08, 2011 11:52 pm EST

I use to never eat bk til I ended up with having to get a job and they were there only ones to hire me when I started I tryed cheesey tots and fell in love now I have no reason to go back. RIP BK CHEESY TOTS

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cheesy
, GE
Feb 01, 2011 9:51 pm EST

im pissed! i love cheesey tots thats the only thing i ate their.. they r amazly good.. why in the lord of tarnation world they do such thing... i no longer like burger king...
p.s. please bring back cheesey tot .. bring back the tots, bring back the tots

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queenofthezulus
Hamilton, US
Jan 17, 2011 11:16 pm EST
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i loved eating those and dipping them in ketchup-this sucks!

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lilcutieiyonna
Killeen, US
Jan 17, 2011 11:02 pm EST

I AM NEVER GOING TO BK AGAIN CUZ THEY DISCONTINUED MY FAV FOOD BK IS NO LONGER GETTING MY MOMS MONEY, ...

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C Money
flint, US
Jan 30, 2010 7:46 am EST

I completely agree, only thing I eat from BK usually is Cheesy Tots so I will not eat BK again until they bring em back! Lost another customer, they deserve to go bankrupt.

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Dracubat
Palm Springs, US
Jan 21, 2010 4:00 am EST

It's just bad business. We need to contact H.J. Heinz corporation (http://www.heinz.com/our-company/investor-relations/request-information.aspx) and let them know that there is a demand for these on a public level so they can have OreIda produce them in handy 60 count bags that you can pick up at your local grocery store and take them home for a fraction of the price that BK was charging for them.

I submitted an inquiry to them in regards to releasing them and the response was as follows:
"January 13, 2010

Dear C,

Thank you for visiting our web site.

We appreciate your interest, however, these products are only supplied to the foodservice trade and are not available for retail sale.

Be assured that all consumer comments about our products are genuinely appreciated and are given careful consideration in our continuing efforts to produce the high-quality products consumers expect and deserve from our label. We value your opinions and rely heavily on consumer input to guide product development.

Thanks again for contacting us. As follow up, we will be sending coupons through postal mail, to arrive within the next 7-10 business days. If we can be of more help, please call us at [protected] Monday through Friday, 8:30 am to 6:00 pm Eastern Time.

Heinz Consumer Resource Center
Heinzconsumeraffairs@us.hjheinz.com"

Heinz licensed BK to sell our beloved "Cheesy Tots" but owns the trademark and Heinz also has OreIda under their blanket and they probably are currently the manufacturer of the Cheesy tots so why not let them know that the public would make them plenty of money and that they should consider releasing a version for the home consumer.

Dracubat

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annakathleen
Jesup, US
Jan 14, 2010 1:19 pm EST

http://www.schwans.com/products/productDetail.aspx?id=60297&c1=10431&c2=10440

These are identical and CHEAPER! I found them after finding out BK discontinued.

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NYC$
New York, US
Jan 08, 2010 2:40 pm EST

Ditto, it is VERY VERY VERY disappointing that Cheesy Tots are on the way out! Why? Why? Why?

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7:26 pm EST
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Burger King rudeness & old food

went into the restaurant at 5:17 pm on saturday 1/2/2010 with my family, we all ordered food, & I ordered a whopper meal with cheese for myself, well we went to sit down& there were no clean tables! cleaned it myself with napkins, then got the food, & mine looked like it had been run over by a truck, it had no cheese so I took it back to the counter & told the girl, she looked at me like I was crazy, then the two african american cooks were saying all kinds of crazy comments about me returning the burger, the manager took the burger & asked me if I wanted her to put cheese on it, I said yes I only wanted what I had already paid for. I took it back to the table & opened it up & it had tomatoes that were mush & the onions were so old they were clear, the bun was mushy & flat, well I decided I was no longer hungry for the whopper that I was craving, I took it back to the counter & told the manager I wanted a refund because the food was old, well then the 2 so called cooks in the back really started heckling then, the manager said I would need to sign the ticket & I told her that I didn't want the cooks to get my name because quite frankly I was scared that they might try to do something to me or my family. When we started to leave one of the cooks came up front & was staring & looking at us crazy, I will never be back ! I suggest that you do something about your employees, or close this store! I really hope that you care enough to read this comment because if burger king is run the right way the food is great!

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8:11 pm EST
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Burger King refuse to take order

My Name:

John Taylor
163 Coulee Lanoire Rd.
Arnaudville, La. 70512

I am associated with a Beagle Club in the Crowley area. When we host events, usually once or twice a month we will order food from the Crowley Burger King, Sometimes several orders. Today on December 31st. 2009, a friend and I stopped by the drive thru and waited about 20 minutes before it was our turn to give our orders. The cashier, or order taker told us to wait a minute and she would be with us, no problem so far. When she came to take our orders I told her we had two separate orders and she stated she would not take separate orders, she could only take one order. Reason for the separate orders was because of payment method. We drove off since we were refused our orders. At this time I do not plan on ever eating at a Burger King. In the past we have enjoyed eating there or buying carry out, but when I am told I cannot give two orders because they are to busy to prepare two orders it doesn't ring the bell right in my head. What happened to customer is always right and the slogan have it your way?

I do expect someone to give me a call on this situation, my number is [protected]. Name: John Taylor, Email: [protected]@ aol.com

The person with me on this day is Michael Gerace, he would like a call also and his number is: [protected], Email: [protected]@charter.net

He can verify every word I said, I was in wholesale and retail sales all my working life and was never in a position where I could refuse an honest customer willing to pay.

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chay75
New Albany, US
Oct 28, 2010 5:38 pm EDT

They do it out of respect for other customers. It is a BK policy and they are following pricedure.

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katieiislive
, US
Jan 29, 2010 12:20 pm EST

They didn't refuse to take your order. I work at a Burger King and we are not allowed to take two seperate orders in the drive thru either. Drive thru is supposed to be like an express lane at a store, you don't go through it if you are planning on ordering a ton of things. If you needed to place two seperate orders, get your lazy ### out of your car and walk the 12 feet to the door.

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6:17 pm EST
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Burger King unpleasant situation

8/2/08 around 2pm I went to the Burger King located on New Haven Blvd that I have been going to twice a week for the better part of 4 years. I was in the drive-thru with my two kids. I ordered my two meals(Chicken Tender Big Kids meal w/ Sprite and a Chicken Fingers Meal w/ Sprite) and proceeded to the window. When I got to the window, I had to explain what the drinks were again. Then I was questioned as to what I had ordered. I explained that I did not order 2 double whopper meals and was looked at and smirked at like I changed my order from the time I ordered at the speaker to the time I got to the window. I had given the girl a $20 and received a $5 bill and some coins for change for an order that was $8.58. When the manager came to straighten out the situation she told me I owed them the $8.58. I still had the $5 and change in my hand hanging outside my truck window. The manager asked me what this money was, I told her this was my change I received for my order from a $20. She then snatched the money from my hand and was huffing under her breath. I did not appreciate the attitude I received since I did not do a damn thing wrong! When I asked why I was getting attitude she said something I couldn't understand. When I told her I come here all the time and I would not be back, she just snickered again and said something else I couldn't make out. What a P.O.S. company. No complaint tab on their website? Lucky for me a new Firehouse Subs just opened up closer to my house than the Burger [censored]!

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krispix318
, US
Dec 28, 2009 8:29 pm EST
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Why are you just now saying something when this happened almost a year and a half ago?

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11:37 am EST
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Burger King discontinued item

I am really disappointed that they have chosen to discontinue the cheesy-tots. My entire family likes them, and it was the deciding factor that made us choose Burger King over McDonalds for breakfast every couple days.. Please, reconsider, guys, and make a large family with demanding toddlers happy!

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Joanne Nintzel
, US
Nov 08, 2019 11:28 pm EST

I went to the Burger King on Broadway and Transit Road in the town of Lancaster NY and ordered a taco when they came out a few months ago. I had seen the commercials with crisp golden corn tortillias and crumbled beef and cheeze and tomatoes. What I received was a deep fried over cooked taco that had a pasty meat with sause in it. The tortilla was not what was pictured in the commercials. It had more flour in the tortilla. There was very little cheeze and no tomatoes. It was disgusting. I found out that that the tacos are pre-made and sent to the Burger king outlets who then deep fry them with the meat inside. Nothing like they are represented in the commercials. I then saw the cheezy tater tot commercial and that looked yummy. Cheeze was oozing from between chunks of potatoe in the commercial. Well I got suckered again! I got the order and there were only 4 tots in the bag. I thought that was very small for one order. When I ate them I couldn't even taste cheeze let alone see it. Again, not at all the way the commercial looks. If they had not told me they were cheezy, I would have thought they were plain tater tots. I sent an e-mail from Burger King's web site but then saw this site. I thought I would complain here also. I am not a whiner, I am a customer who expects the commercial to be truthfully depicting the product. The CEO of Burger King bragged about their taco when it came out. I truthfully don't know how he could have if he had tasted it. What every happened to honesty and integrity when it comes to doing business.

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user1806911
, US
Mar 13, 2018 12:18 pm EDT

Your employees are [censor] stupid and don't listen. I clearly said "I'll have the 2 for 4 sausage biscuits" and got the [censor] 79 cent one's which have no egg or cheese. Sedro Woolley burger king is [censor]and only hires people who are [censor] stupid. Seriously [censor] you you [censor] and now I'm adding words to this stupid review so you [censor] will take notice.

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Connie DiAllesandro
Dilworth, US
Jun 24, 2009 3:28 pm EDT

Burger King's commercials are crossing the line of decency. They are sexually suggestive in nature and
gross .Very inappropriate commercials and posters are being put out there especially where children have access. I have joined a large growning group of people who are boycotting burger king restuarants and food. They don't need to be so sexual in nature-change your advertising or you will continue to lose customers.

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samantha ruff
Banbury, GB
Jan 24, 2009 1:24 pm EST

I visted Banbury Burger king today. I was absolutely disgusted by the service I received. First of all we saw it was quite busy there was six cars in front of us but four had already been served. We had our weekly food shop and thought it might just be easier to grab and go. But this was not the case We got in to order our meal at 13.40 We were told to wait at 14.10 was when our order was taken. We then got our meal at 14.30. I find it disgusting that we pay for a meal that was nearly cold and the chips did not taste very nice at all. I would have thought that with Mcdonalds customers two minutes down the road and cheaper you would do anything to keep business as you lost alot when that got opened. I worked at Burger King when I was younger I know your policies and I know how high your customer policies and standards are what is expected in staff. Have your pratices changed 45 minutes per customer on drive thru is appalling Fast food it certainly was not

Samantha Ruff

Valerie
Valerie
, US
Aug 31, 2008 3:50 am EDT

I went to Bk today to get my usual 2 whopper jrs with extra pickles and an apple pie and med drink.. When I ordered the girl said they had no pickles... i was thinking to myself u gotta be kidding me! A burger joint with no pickles? It’s a Saturday evening! I thought she was just kidding... well I ordered and got my food and sat there for 5 min... She looked at me finally and was like yes sir? Was like drink? And she was like oooh I forgot... then got me my drink... I got home and proceeded to open up my food...the burgers were SOAKED in mayo... tons of lettuce and 1 tomato in each... looked like day old tomato not even remotely close to fresh... and yes sir no pickles... I was starving so i ate them anyways... I opened up my pie to find it was partially uncooked or rotten, one of those I dunno. I took a picture of it.. I’m never going there again! This was in Houston, the burger king off of cross timbers and I45 Don’t go there ever!

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Anthony Hicks
,
Jun 23, 2008 2:22 pm EDT

Today I went into a Burger King for lunch, ordered a #9 meal and went to the end of the counter to wait for it. My order was #34. The customers after me were getting there food so i started thinking mine might be cooking, not a big deal. After about 5 minutes or so, I moved a little closer to the counter to see if my food might be up, it wasn't. Then I saw a chicken sandwich on the heat shoot but it was handed out to someone else. The cashier came over and told the girl handing out the orders that I'd been waiting for awhile and the girl didn't seem to care. I told her I just wanted my money back. The cashier gave me my money back and I left.

I have now spent about half an hour trying to find a way to email Burger King directly but there doesn't seem to be one. I might have considered going back to Burger King in the future but after the frustration of trying to get through to Burger King, I have decided I will NEVER visit a Burger King again. In there orientation videos, they talk about how word of mouth is a powerful tool. Believe me when I say I will be telling people about the poor service at Burger King.

I do not want free coupons or the like. I just want some kind of confirmation that someone at Burger King has received this complaint.

A Hicks.

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balta
Boston, US
Jun 30, 2009 1:25 pm EDT

Drive thru horrible - can't understand a word the drive thru worker is saying both because the speaker is aweful and the person's English is aweful. There's no screen to ensure that order is correct. It's a total crapshoot as to whether or not you'll get a correct order. Most of the time you don't get what you ordered - but you still are charged for it. And Burger King corporation has no place on their corporate website for complaints or suggestions. I'm not paying more to call and complain than I would for the fries or burger I (or worse, my kids) didn't get. No wonder there's hardly anyone at this Burger King. I won't be going back.

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falojoh
Biloxi, US
Apr 03, 2009 5:18 pm EDT

A Burger King cashier told me that the price on a 6pk Burger King slots was $2.84. After paying her I looked at the receipt, it was $3.99 + 7% tax. I asked her but she said, oh, that's the price! Yeah what a price on 6 mini burgers that don't even tase like their ordinary burger. Were flat, no condiments, & the ground beef was very thin, almost a piece of cardboard. Even the other kind of burgers, the meat patties were also thin, cutting down, & the lettuce & other condiments are cut down too; but the price is still the same!

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samlex
San Antonio, US
Dec 17, 2008 6:31 pm EST

*First we had to wait a long time in line because the system was down.
*The order was ready before the cashier charged us.
*The order was messed up and some was missing.
*The manager language. She was very rude and used bad words to the cashier in front of the customers.
*The ticket numbers were all doubled and they were giving the wrong orders to the wrong people.
*The tables were dirty.
* They were out of the ketchup containers.
* The manager was on the phone while taking orders.

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A.J.
,
Jul 24, 2008 7:00 pm EDT

I just returned from the Burger King here in Salem, while i was there there was only 1 clerk on duty at the counter while the manager wandered about doing absoultely nothing, Well a man came in with his child which he had no control over and obviously didnt care while his child proceeds to crawl up on the counter yell into the register mikes and while running up and down the counter several times with dog feces on the bottom of his shoes. The manager after about 5 minutes finally gets off of her butt and pats him on the head smiles, laughs and walks back off and quietly out of the childs hearing range softly says "you need to get down now" and smiles haveing supposedly done her managerial duty. I then tell the clerk on duty about the dog crap on the bottom of the kids shoes and he then tell me well you do know your food is on a tray. I then started to tell him about cross contamination, if its on the counter then its on the bottom of my tray, when i put it on my table its then on my table. I my wife and 2 kids are not eating off of 1 tray because there to sorry to get out some disinfectent to wipe the counter down. another 10 minutes later our food is finally ready and the manager wanders by and actually hands us our food then began to give me lip when I said your not putting that on the counter.
this fast food establishment has really really gone down hill over the past few years, I have had large groups of managers actually block the doors and refuse to move because they didnt want to put out there smoke, wrong orders are the norm here. rude and uncaring employees and management. Its truly sad, Burger King used to be one of my favorite places to stop now in only stop in one out of neccesity when forced to.

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Burger King bad manager needs to be fired!

In Salida we stopped a week before Xmas of 2009 and the manager there was yelling at her employee in front of all the clients there and was negatively putting her down that she was no good and it was so bad I wanted to cry for the employee that was only trying to do her best. Carol is the manager and she needs to be fired I saw her yell at her twice while I was there and no manager no any person should ever been spoken to in that matter never! She was treating her as if she was a dog! In this economy there should be much qualified people knocking at that door who would love that job in a heartbeat who would treat their employees with due respect. FIRE Carol the manager at the Salida Burger King!

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Steenetrick
, AU
Feb 10, 2011 3:54 pm EST

Although Carol sounds like a [censored]bag, these kids have gotta learn somehow. Nice managers who are too lenient on employees = shoddy service and lousy work ethic.

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Burger King ridiculous appalling place

We were pulling through a smallish town called East Wenatchee in Washington state during a road trip to the Gorge for a show. Stopped at the Grant's Road Burger King on a Saturday a.m. at around 7 a.m.

I walked in and the mats for the floor were up on the railings inside, there was NO ONE at the counter and the woman I could see in back who was pulling out boxes of food didn't even acknowledge me. I asked her if they were open yet and she said yes and called something out in Spanish to a guy I could not see who responded with only a GRUNT and did NOT come out to take my order. The place was COLD and clearly not open yet.

The breakfast menu wasn't up on the boards either. I stood for at least two more minutes with money in my hand and everyone in the car waiting for me and NO ONE came to take my order. I called into the back again to ask if someone would take my order or not and the jerk in back grunted again but did not make a move to come to the front.

What a RIDICULOUS appalling place this was! Shame on you!

We went to McDonald's where we paid twice as much for food that is half as good as Burger King but I had my order taken within one minute and my food (even with a few special orders of breakfast sandwiches minus the meat) were in my hands within three minutes tops.

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Burger King disgusting place

My children and I have frequented the Burger King on Mt. Rose Ave. in York, Pa for some time. However, after today, it will never happen again. This establishment is well known for its slow service, and I was even spoken to very rudely in the drive-thru one time, but I still seem to give it the benefit of the doubt. That will never happen again.

Today, April 19, 2007, at approximately 6:00 pm, my children and I ordered our dinner. We were in line behind four other customers. As we all waited (which is common), we were treated to a show by the employees. The girl running the drive-thru window thought it would be appropriate to yell "SHUT UP" at an employee in the back. She also decided to dance around and tell everyone that she had only one more hour of work.

A male employee in the back (but in full sight of every customer)cozied up to a female employee placing his hands on her waist/hips and his face very close to hers (kissing?).

Another male employee in the back felt the need to yell that he wanted to go home. And finally, on the way out, one of the female employees was sitting ON TOP OF THE COUNTER WHERE FOOD IS SERVED. I was disgusted!

This place employs the biggest bunch of whiners I have ever seen in my life. There is no semblance of professionalism or customer service at any time. The employee who took our order was very nice and appeared to be one of two people actually working. Unfortunately, this is not enough to keep me coming back.

And now I find out that its like pulling teeth to actually make a complaint to this place. I think I have been turned off Burger King permanently.

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Steenetrick
, AU
Feb 11, 2011 4:43 am EST

this is always the problem with employing kids. they are immature and treat fast food jobs as some sort of extended yoof club. however, it's entirely the fault of the lax, pathetic management that this particular store was so out of hand and they should all be fired immediately.

kids need work ethic and respect battered into their brains as soon as they start, otherwise not only will they make life miserable for everyone else there, but they'll probably become deadbeats later in life.

sad thing is, a lot of customers actually have the nerve to complain about heavy-handed managers...

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10:09 am EST
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Burger King poor and untimely service

Frequently each morning before work, I try to grab a "fast food" meal. Around the corner from my job is a McDonald's and a Burger King. I usually grab McDonald's despite the long line every morning. This past month I decided to try Burger King (#11974) to try their new Hamelette sandwich. There was only one other vehicle before me in the drive-thru so I figured this should be a quick experience. Not the case! I waited over 15 minutes from the time they took my order to pick up (I never waited over 5 mins at McDonald's even with a line of 10!). What made me angry is that the staff was rude and did not even say a simple "sorry for the wait" nor a "your welcome" when I said thank you. I decided to give Burger King another try a few days later. To my dismay, I received the same experience all over again! I tried calling the customer service number they had on the window, it turned out to be a number to a homosexual hot line! I tried the survey number on the back of the receipt, it was another frustrating ordeal and did not work right. I tried visiting the Burger King website and was unable to find an appropriate number for my complaint. I am very frustrated with this whole experience, so I decided to post my complaints everywhere that I may, so hopefully my complaint may be addressed by someone within the company. I won't hold my breath!

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Burger King glacial drive-up service

12/3/09 7:33 -7:57 p.m. After waiting 25 minutes in the drive thru, I asked the florid-faced girl in the window how much longer it would be before my sandwich arrived. she said they were short staffed & she was sorry. I figured the were under-manned because I'd already spent my 25 minutes waiting. (It is unusual to need reading material in any drive-up). She didn't know how much longer it would be. I was disinclined to wait any longer or to pay for food with this vague a delivery time, Coupled with the need to use a bathroom, after such a long wait, I went next door. Someone should paddle the manager @ this location. I did NOT stop back a 2nd time to see if the wait was shorter. My freetime is precious to me.

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Burger King star trek glasses

My son and grandsons purchased 3 of the Star Trek glasses from a promotion that burger King had. Two of the glasses broke while I was washing them. The first one cut my hand and did not require stitches. The second one I washed broke in my hand requiring me to go the the emergency room to get 6 stitches in my left hand. Where these cheaply made glasses? I have been doing dishes for over 30 years and have never injured myself. And to be injured twice both time on these glasses makes me wonder?

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Lilymarie Vierra
Lancaster, US
May 10, 2009 6:42 pm EDT

I am very uhappy with not being able to purchase the "Star Trek Glasses" because I don't purchase a value meal. 1). I don't eat fast food...due to the content of fat and calories. I still wish to purchase the Star Trek Glasses. And I have already purchased 2 without purchasing a value meal. Today, I went through the drive through and they refused my purchase of the last 2 glasses.

I understand your promotion. I still would like to purchase the glasses. My thought is, "if I have already been able to purchases 2 without the value meal, I should and I want the other 2 glasses." I am a single woman, so, there isn't anyone to eat the value meal for me. I should have options and there aren't any according to the manager on duty today.

This is unfair and not right (in ). Poor customer service. There should be exceptions to the rule. For those of us that choose to eat healthy. YES! I want the last 2 glasses...right now I have "kirk" and "Uhura."

Here is my: Lilymsrie Vierra
P.O. Box 4301
Lancaster, California 93539

Yes, of course I am willing to pay for the last 2 Star Trek Glasses, that was never the issues.

Thank you for your time,
Lilymarie Vierra

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inthetrees
, US
Dec 03, 2009 11:10 pm EST

Why did you was the second pair in similar manner as first, after the first cut you. Fool you once, is bad, but twice being fooled is you.

DarkHottie
DarkHottie
, US
May 19, 2009 6:59 am EDT

If you want the glasses really, really bad then just buy the meals. Otherwise try another BK and/or at different hours.

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mrsquigles
North Platte, US
May 18, 2009 9:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Maybe you'd feel better about eating fat and calories if you did some actual exercise during the day.

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Njpeet
Cary, US
May 18, 2009 9:16 am EDT

Sorry to hear about your problems with this. Try again with different people working or a different Burger King. This morning on my way to work, I stopped and paid $2.14 for a coffee and ham sandwich off the $1.00 menu from the drive thru. I had been previously tossing around the idea of buying the glasses because they look great, so after they gave me my food, I asked if they still had the glasses. "Yes" the woman said. I asked which ones were available, and she said "I got them all." I asked if I could purchase one of each, and she told me yes, but that I would have to come inside to do that. So, I parked, walked inside, and somehow only paid $6.99 for the whole set. No value meal purchase, not even $1.99 per glass somehow. In any case, this was a very lonely BK (as in, not a lot of business most days) so maybe they just didn't care who bought the glasses and how.

Good luck, I hope by now you have found all 4!

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lolgoog
, US
May 10, 2009 6:58 pm EDT

burger kings attempts at online viral marketing are as bad as their commercials.

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Burger King terrible food service

i had ordered my food like normal! Ordered a #2(double whooper) w/cheese no mayo! also ordered a #6(dont know the actual name of it, but its a chicken sandwich shaped like a sub sorta) that one as it came! the #2 i recieved had mayo on it, although i wanted no mayo! recieved the cheese, but it could have been an allergy to mayo is what concerns me, along with the fact the food service was no good! the #6 chicken sandwich had a very tiny amount of lettuce, almost none at all, not to mention every bit of lettuce on any of my sandwiches was wilted! chicken sandwich also had very little mayo, but looked like it was old due to the thick amount of mayo! i didnt even recieve my reciept for what i purchased although i know what i did purchase! i ordered
6 piece kids meal w/a chocolate milk
#6 chicken sandwich meal large sized with a dr.p also no fries, 12 piece cheese tots instead
#2 whooper no mayo, add cheese large sized with a coke
4 double cheese burgers
and an extra 12 piece cheese tot

total was $25 dollars and some change

this bk is very new to the area and i'm not sure why the food service was no good, but i'm not very pleased with the food i had purchased! the bk address from which i had purchased my meal is 560 yopp road, jacksonville, nc 28540 accross from the new wal-mart!

you can email me @ goode.[protected]@yahoo.com

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Burger King everything bad..

This is the only location of BK that i have gone to in several years mainly because it is so close to my home. Over the past 10 years, service has been AWFUL at this (Levittown, PA) location. Of course its mainly teenagers that work there during the hours that i usually went there. I am an understanding person and know they have other things on their mind. But hey cmon, if your going to work why not make an attempt to do it correctly? i've been shortchanged money and food on many occasions. A few times i went through the drive through but EVERY single time i did that, something was missing from my order. I would get home and not have enough food and my children being little would start crying. Of course i'd have to pack them all up in their carseats and return to the store, go inside and get what they left out. So i learned my lesson and started going INSIDE to get my order instead of the drive through hoping if i did that, my food order would be correct. As it turns out, it didnt matter. i still had to check my bags before leaving. Then with 3 kids in tow, i'd be lucky to make it to the car with my drink carrier and two bags which was no easy feat!

So, i stopped going to BK. As the kids grew older, we frequented the fast food places very seldom. But when we did, I always drove the extra distance (out of my way) just to get to McDonalds. Then one day recently, i thought well its been several years now, maybe i'll try out BK again and give it a shot. BIG MISTAKE! I went inside paid for my food and checked my bags there at the counter. 2 items were missing. I told the girl and she went and got the items and then said, "$3.59 please". i said "EXCUSE ME?, I just paid you BEFORE and now i have to give you MORE money? for what?" you gotta be kidding me...i was so angry, i grabbed my stuff and left. NO MORE BK EVERRRR! they never have any ketchup anyway. if it wasnt for the place being a hangout for the high school kids next door, that place would have been out of business a long time ago i'm sure.

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Burger King not treated good at all

Hi my name is judy im disable I went to burger king resturant on friday I brought lunch for me and my son and a friend and the cashier rang in the wrong amount and she clear it then charge my card again so I didnt think about it until I got home so then call the resturant and the manager I talk that night didnt know what to do so she said she would ck into it would call me bk so I stay up waiting for the call so saturday morning I call I was talking to one woman then another woman came online didnt tell her name but she was very rude she claims that she didnt see a charge for what I told her so I look at my bank statement they let it go thru so I need to talk district manager for this store its on main st in oshkosh I would like to talk to him personal tell him how I felt very miss treated the whole time not one of the manager said they were sorry that this happen, , , so please have the district manager of this store call me please or leave a message on phone I have answer machine... Very upset customer

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Burger King why fast food chains do not offer single low sodium/salt item?

I have heart problems. With exercise and proper diet, I am doing fine. However, when we travel we can get nosalt/low sodium entrees at the good restaurants (particularly Fish and salads). But it is impossible to get any low sodium item in fast food restaurants such as BK, MacD, Wendy's, etc. How can contact these people to start a movement to have AT LEAST ONE NON-BEEF LOW SODIUM ITEM ON THEIR MENU?

Please contact me at [protected]@yahoo.com or call me at [protected] or [protected]

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Burger King accuracy of orders, speed of service, and cleanliness of employees

1. ) accuracy of orders
I really love burger king food... When it is correct. I usually order a whopper with cheese, with ketchup and mayo only. The last several times in a row when I have ordered this from the burger king in vincennes, indiana, I have not received what I wanted.

I usually order from the drive-thru, so I don't want to hold up the line by opening up the bag of food, opening up the sandwhich, and examining it. I would want to think that I am getting what appears on the screen when I order.

Also, one evening after work, I stopped to pick up a tendercrisp value meal for a friend. I got a strawberry shake (Very similar sounding words?) , and when I returned it, I was told to pull forward, and it would be delivered to me in about 5.5 minutes. 15 minutes later, I had to park the car and go in to find out where my food was. After waiting for several more minutes for someone to come to the counter, I asked them for my order, and the employee said, "oh, you're still waiting on that? I thought we brought it out to you. " the girl who had taken the order at the drive thru looked at me and said, "oh, no, " like she forgot to put my order in at all.

Today, at the washington, indiana, burger king, I ordered my usual meal, and I received an incorrect sandwhich once again. The smell of it made me so sick I couldn't eat it once I took off all the additional, unwanted toppings.

2. ) speed of service
I can expect at least a 10 minute or longer wait every time I go to the burger king in vincennes. I can be the only one in the line, and somehow, it still takes that long. When I get the food, it is not hot, so they cannot say the wait was for the food to cook.

3. ) cleanliness of employees
When a cook takes off his hat, scratches his head, little flakes fly out everywhere, and he then resumes his job, you have to wonder what gets into the food.

I can go to a sit-down, mexican restaurant, order from people who do not speak english well, and get a better tasting/correct order in less time than at burger king, a fast-food restaurant, where the people who take my orders speak perfect english! Don't expect any more of my business, burger king. I've wasted enough money.

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Burger King food poisoning

On Thursday October 22, 2009 I was admitted to the Beaver, Utah Hospital Emergency room and treated for food posoning, the result of eating two Spicy Chick N Crisp sandwiches purchased at the Salina, UT Burger King. Fortunately my wife had purchased only french fries and called 911 requesting an ambulance when I became deathy ill.
My wife and I were enroute from our home in Colorado Springs, CO to Las Vegas, NV, and have now just returned from said trip.
The emergency room doctor stated that I exhibited the classic synptoms of food poisoning, to include the time enroute from Salina to becoming seriously ill near Beaver, Ut.
I have the purchase receipt date stamped Thu Oct 22 01:45 PM T=01L I=L C=113

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Chazzzer
Los Angeles, US
Dec 04, 2009 10:48 am EST

Although it's been five years since you made this post, I feel I must reply. Google Maps says it takes 80 minutes to drive from Salina to Beaver. That is nowhere near enough time for food poisoning to develop.

This is a common misconception. Food poisoning usually takes six to twelve hours (or more) to show symptoms. People often eat dinner and then have symptoms a couple of hours later, and they blame their dinner. In fact, it was more likely their lunch or even breakfast. When you consume harmful bacteria, they first have to survive the trip through your stomach acid (no easy feat). Then they end up in your intestines, and there they have to reproduce enough times to make you sick. This is not a fast process...there's no way this could happen in under two hours.

The doctor in the ER in Beaver has shown why he works in an ER in Beaver...he doesn't know what he's talking about.

Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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