The complaint has been investigated and
resolved to the customer's satisfactionResolved Burger King — can't have it my way
resolved to the customer's satisfaction
Big sign in front of Burger King, Church Street, Hazleton PA. $1 Double Cheesburgers. I entered the drive thru at 11:15AM the only car in line. I don't care for their type of cheese so I ordered two burgers hold the cheese. The kid on the other end of the line said "hold the cheese?" and I confirmed this. ON the screen the order popped up two double hamburgers for 3.78. I corrected him and told him I wanted the double cheeseburgers at $1 each but minus the cheese.
He stated that this becomes the double hamburger at the price charged. I asked what happened to "have it your way" and he said I couldn't have it my way.
I asked to speak to the manager and he said I had to park the car and come in to talk to a manager. I reminded him that the purpose of a drive thru was so that I did not have to come in. I again asked to speak to a manager. He refused to get one for me.
Needless to say we all had McDonalds for lunch today and for many years to come.
You would think in these hard times they would be trying to keep customers, not drive them away. I wasn't asking for more on my sandwich but I acutally wanted LESS than they were offering. What a bunch of JERKS...
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