manager conversing with staff on personal topics
Today 8/23/2017 I went inside store #6140 @ approximately 11:31 am in Reisterstown, Md to order lunch.
The girl taking my order was very pleasant, however the very loud manager standing to the side counter conversing with staff members about how she couldn't sleep when other people are driving is not something a customer should be able to hear during their visit. Besides that, when the cashier asked if should could get some $5's and $10's (since I had given her a $20) the manager looked at her as to say "we are talking over here" then replied very rudely to the cashier, "give her $1's I ain't been to the bank yet"! So I received 13 $1 dollar bills. The cashier apologized, but it wasn't her fault. If the manager would have said " Ma'am I haven't had a chance to make a bank run yet, so all we can give you is $1's" that would have been fine. How she became a manager with that attitude is puzzling to me.
tunkhannock pennsylvania burger king
I pulled in the drive thru for breakfast cuz I knew it was good Burger King that is but I do not trust this place cuz I've always had bad experience with people working here. I ordered a fully loaded sandwich cuz it's so good and I got it eating it in the parking lot and was completely cold in there was like a sitting there for a day all crusty took it back and told him it was cold and crusty and right away the woman says I doubt it and slams it out of my hand goes back and Cooks It gives it back and literally throws it at me and says don't burn yourself. Now the ones that had before at Tunkhannock are pretty bad but this is terrible how do you promote your product with such horrible workers all I want is a sandwich I have no time to complain but this was the most horrible experience I've ever had at a restaurant and it's quite sad and in cuz I quite enjoy Burger King wow!
cnn always playing on locations with tvs
Why is BK always playing CNN on the TVs at ALL their locations in the US w/ TVs?! CNN is such an alienating network, why not put on BBC or even the weather? If they insist on CNN, then switch with FOX or even PBS (BBC, although rather liberal, is the best alt network).
News is not about 'feelings, ' and it seems that is all CNN is: biases with inaccurate fact, feelings. Stop hating America Bk, by changing the channel!
bacon cheeseburger
Ordered a bacon cheeseburger and they gave me it cold.. I told the worker I wanted a new one and she asked me if I wanted it microwaved I told her no, so I'm waiting and she hands me a microwaved cheeseburger.. I told her I did not want my cheeseburger microwaved so why is it microwaved? I told her I wanted to speak to a manager and the manager told me she would make a fresh one, she ends up hanging me a cold burger AGAIN. Worst service ever! It isn't the first time it happens either.
shorted a large fry and found a hair stuck in a chicken nugget
We went to the store on route 19 in cranberry township, Pennsylvania behind the eat -n-park. We got take out and were supposed to get 3 large fries but only received 2. We used coupons for 2 bacon burger meals and a 10 piece nugget with a large fry. The worst was finding a hair stuck in a chicken nugget after I took a bite. It was definitely in the nugget and wasn't one of mine.
laziness.
I'm In the drive thru and there are only two people there. They made me wait in the front of the store for 15 min. I walked inside (no customers) workers are chatting on the sides in the kitchen. I asked one worker about my order and he immediately turns around and fixes my fries and puts them in the bag and hands the bag to me. That easy.
Why make me wait. I've always had bad service from this location. I've complained before. Nothing has changed.
customer service.
Bk number 4392 in greenville nc.
Today is the first time in 7 years i have been to a bk. I will not be returning to that particular one. The lady at the window was rude, she corrected everything i said and once she went to take my money she never said a peep..sorry she was having a bad day, i also work in customer service and i dare to treat my customers like crap. I can deal with u not saying a peep but when u wont mt in the middle to get my money i am done . she is blessed to have a job where the manager obviously doesn't care how you treat your customer.
shockingly poor customer service - bk ozark mo 8/20/17 6 pm
Well we were the second customer in line @ 6.00 pm Sunday Aug 20th 2017. It took 9 minutes to take my order. I passed a "wow"comment to an indifferent cashier, who ignored me. Then I paid for my order at 6.12, a Big Whopper & Big Fish. They told me to pull forward as my wife's Big Fish was being cooked. At 6.28 after finishing my combo, I went inside saw the cashier was on break, 4 others behind the counter. I asked for the shift manager and this skittish twitchy woman appeared and apologised without even asking me, she said she would get my order right out. I asked for a refund which she gave me, and for the district manager contact name. Shocking service and indifferent staff. Well as of Monday 21st August, Sheila does not exist, I called a 1 800 number.
Are you an unaccountable fast food Company? I think not.
This to a road weary traveller is pathetic to say the least.
Resolution: Be accountable, Be on Time, Be FRESH.
Oh and a novel idea - take care of the customer. I know you employ minimum wage workers, but if you want my business, minimum wage service does not cut the mustard.
I strongly doubt you will do anything because you must be overwhelmed with complaints (at least from that location)
Good Day
Tony W Piche
[protected]
[protected]@yahoo.com
slow employees
The Burger King store in Valparaiso IN has the worst service I ever experienced. I made a very very simple order and had to wait for about 40 minutes to get it. Burger King is not an expensive restaurant and their food is not about expensive dishes. Nobody cared about slow working stuff and employees themselves weren't really concerned about anything, just like they were on drugs or something...
customer service
Local police officer in Chester County S.C. I've been to the richburg sc BK numerous of times around 10-1130pm, about the time I'm off. BK workers never takes my order and going to the window, No one shows up. I've even seen many cars drive off with the same issue and I've had enough as the BK closer to the city has closed. But this one in Richburg sc has such poor service for it to be my favorite FF restaurant. Please address this concern. To my belief, the works are just down right lazy.
I did not receive my burger and drink
I went inside of the 195 Fletcher's Creek Boulevard burger king store at about 10 pm I ordered two whoppers, 1 big fish, 30 nuggets, a big king and a bk stacker combo once I reached home I found out that I was missing my drink and the bk stacker.when I was at the store I was in a hurry so I wasn't able to look inside the bags and didn't notice the missing items.Because of this my daughter wouldn't eat anything, and when to sleep hungry.I tried to call the store many times but nobody would pick up the phone.
My name is Sunny and my phone number is [protected]
drive thru cashier
The worst disrespectful burger king ever!
12661 mack detroit, mi 48215
I went thru thr drive thru just trying to get my food. And the lady was cussing and fussing at me. All because I had a coupons. Called me out me name. And said she was going too beat my [censor]. And telling people inside the store. That she was going to kick my [censor]. And putting her own items on my burgers. She didn't not no that my girlfriend was inside. Placing another order. Because thr lady sai you can only use two coupons. And the manager was their and didn't say anything to her about her lip. We got all our food and checked it. And the food looked like somebody did something else to it.
very poor management
On 8/21/2017 at lunchtime I walked into Burger King in Jacksonville Florida on King Street as my office usually does three to four times a week. There was a new employee there her name was Shawn .Shawn apologize to everyone in the lobby about their wait and assured us that our food would be coming up as soon as possible making me and the other 20 to 25 people in the lobby much more comfortable. The manager named Jennifer that we are used to seeing their came out screaming and yelling at Shawn to shut up in front of all the guests that were in the lobby I instantly turned around with my $50 order and walked out refusing to ever spend a dime in that Burger King again. After I walked out the door several other patrons walked out behind me and complaining of their disgust of Jennifer's disrespect to Shawn. Myself being a manager of a fortune 300 company would never tolerate the disrespect to another employee coming from upper management. Today I made the choice to eat at McDonald's because I refuse to be served buy a company with an employee so disrespectful. also we've decided as a company never to eat at this Burger King again until this problem is resolved this was way overboard and way out of hand no one deserves to be embarrassed and belittled in front of anyone. Jennifer would be better off managing monkeys at the zoo then human being she's critical.
deceptive and willful misleading advertising
I ordered the 2 for $6.00 Whopper special with an upchare for cheese. I was charged full menu pricing for the base sandwiches plus the upcharge. When I inquired is was hastily informed that it was because I had ordered cheese. No indication was in the printed materials nor disclosed at time of purchase. ...
PULASKI TENNESSEE Store---
Everyone beware.
rude worker and time on waiting for food
8/21/17
on this day I was at your location of johnfitch highway in Fitchburg ma 01420 and your worker was upset that I wouldn't buy a ticket for the jerry louis fund some people don't buy tickets . when I placed my order she asked 3 timed what kind of soda I wanted when I made it to the window she handed me my soda and made me wait for a burrito I think 5 min of waiting is too long for one item if you could kindly speak to your worker I would go again to your location of business as I do like burgerking food thank you
refusal to honor an in uniform a post certified police officer/unethical behavior
on 19 august 2017, at approximately 3:45pm, i officer shine, herbert visited burger king store #186336 located on the west boulevard, Montgomery, al. upon placing my order i inquired towards my police officer discount. the cashier addressed that the manager will not allow me a discount due to i am employed by alabama state university but she will give it to me this time. I asked for the manager in which the manager (alma jones) approached the counter addressing with the cashier, "no he will not get a discount". as a customer in uniform; in the company of other customers, ms jones addressed that i am not a real police officer. i was in uniform and felt very dishonored and embarrassed. I presented to her my state of alabama apost public safety certified police officer id card in which she again dishonored my service by addressing she will only honor montgomery police officers. I explained that i am a state police officer just like state troopers, with arresting authority by oath through the state and at any burger king through the state to protect and serve. MPD is authority is only in the city. As a certified state police officer in which i earned; ms. jones fail to honor and recognize me as a officer in uniform. to continue, i attend the academy and graduated being trained by certified state troopers with 26 years of service in law enforcement.
gave the wrong order
At Burger King #6140 I orderd a wopper and onion rings and they game me onion rings mixed with some old French fries I think that it was a very bad experience with the burger king, and I wouldn't want to return to that burger king. as well as them getting my order wrong they also have flies all around which is making me question what was in the food I ate !
speed of service
I stopped at Burger King in Gary IN on my way home from church. I went inside to place my order which I paid for at 2:15 PM. After waiting for 15 minutes I still had not received my food. I requested a refund at 2:30 PM. The manager processed my refund but had horrible customer service skills because she did not ask my any questions, apologize or even say sorry for my long wait.
unsatisfied with the service
I went to this burger king today with a coupon for 2 whopper combo and ask to switch one whopper to veggie just switch the patty and they said they cant do that but they did last time when i visited (week ago]. I told cashier to ask your manager because they did thay last time she replied no in a bad attitude in her language [punjabi]. I left from their unsatisfied with the service. And they are suppose to talk in english i guess. I dnt think i would visit that burger king again.
service
This is my first time ever writing one of these. This experience was so bad I felt I had to. I went to your Burger King at the below location, never have I been in a more unprofessional establishment. Upon arrival there was 3 employees right outside the entrance smoking, and inside there were 4 employees that I could see standing around talking loud and joking, no one was working. After I placed my order the employees were directed to the cooking area to start cooking food. To make it all worse the wait for my food was so long that I decided to write a complaint cause it was beyond ridiculous. This place needs a serious manager cause it's more of a place of play then a place of business. I will never return to this Burger King again.
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I just came from the Burger King store # 6140 and I had a terrible experience as well. That’s what led me to search for complaints about this place, and I came upon your post. I went through the drive through at about 8:15pm after a long day at work. I normally don’t eat fast food, especially at this store, since I have had all bad experiences in the past. Anyway, I ordered a chicken Parmesan meal. I should have know better...The car in fron of me was asked to pull around to the fron of the store, because their cheeseburgers would take a few minutes. Really? Of course, I was asked to pull around as well, after they got my money. Another 10 minutes, and here comes a girl with a bag with my dinner in it, only she brought it to the other car. Of course, she unwrapped the food, to see what it was, and then wanted to give it to me. The practice at this store is to not put the receipt in the bag - because they want to avoid complaints. I made the girl go back and get one for me. Ok, so the chicken Parmesan was cold, and it was served on a stale bun. This place is filthy, and the people are absolute [censor]. I’ll never go back, and I am posting a detailed description of my nasty experience at Burger King on my yammer, twitter and facebook accounts. I will also be writing to Burger King corporate. What a horrible place to eat. Never again.