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Buffalo Wild Wings
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www.buffalowildwings.com
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1.4 491 Reviews

Buffalo Wild Wings Complaints Summary

41 Resolved
440 Unresolved
Our verdict: If considering services from Buffalo Wild Wings with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Buffalo Wild Wings reviews & complaints 491

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Newest Buffalo Wild Wings reviews & complaints

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D
7:04 pm EDT

Buffalo Wild Wings service

I was in BWW Atlantic today. I requested a to go box from Danielle and never received it. When I saw her again and attempted to follow up on my request she was extremely rude in her response. She stated to me that as a manager she had 15 other things to deal with aside me and then told me "good luck with that...," And then went on to say "I went from the top of her priority list to the bottom" referring to my request. As a regular customer I have to admit I was overly offended by this action and somewhat discoraged about returning.

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10:14 am EDT

Buffalo Wild Wings cleanliness

I was grossed out as I watched a server clean the table across from me with dirty napkins she had picked up off the table to clear it. I did call the manager to let him know what I saw, and asked him his procedure on training his employees. He said its a two step process and maybe I just didn't see her clean the table. NOT. I watched the entire event.

Also the hamburger which took 30 minutes for me to get was tasteless. No seasoning. I will say it was cooked perfectly, just not very tasty.
I will not eat there again.

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C
10:14 pm EDT

Buffalo Wild Wings not the condiments or sauces I wanted to compliment my meal.

I ordered my dinner on a Sunday afternoon and sometime later, I was told they had no honey mustard sauce for the chicken strips and they had no French dressing for the salad. My dinner wasn't nearly as good as I anticipated as I had to take my second choice on the sauce and dressing. I would have made other menu choices had I known in time to do so. MY meal wasn't worth the wait. Janet Page

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6:23 pm EDT
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Buffalo Wild Wings tuesday special pick up order chicken wings

I place an order @ 3:41. The girl said it will be ready in 15min. I got there @ 4:20 my order was not ready or being cook. There was not really anybody there and the rack where they keep pick up orders @ was empty. So I already know something was wrong. The girl that took my order went to the back twice than came back talking about it will take 10 more min. My order was not even put in. I didn't have time to wait so I left. That's the reason why I call it in so I will not have to wait. I call back and ask to speak with the manager twice never came to the phone. So I tried again call the order in the girl who pick up said it will be a 1:30 wait time now so bad customer service.

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A
2:57 pm EDT

Buffalo Wild Wings food, service, experience

My daughter, her 2 children & I went to Buffalo Wild Wings in Woodbridge VA this past Sunday a little after noon. We decided to go there because we have gone in the past a few times and remember how kid friendly it was, seeing as we now have 2 little ones this is a top priority. We must have arrived at a busy time as we noticed the parking lot full. However we were seated relatively quickly. Great! Water came took drink order right away, but then didn't come back for a wile, some one in the back noticed us fidgeting a little with the kids & asked if we were helped. The water came, we ordered the House Sampler as a started but before we could add our meal the water was gone & gone for a wile til we received the appetizer. Then we ordered, unfortunately with little ones we need it be ordered quickly before they get unruly because lets be honest what kid wants to sit for that long. We got our food, it was wrong, not all just my daughters order. My wings were tough & I was pretty much done, didn't feel like eating because it was a struggle but I'm not one to usually complain. I asked for a box, my daughter got her order corrected but by this time we just need to go. Been there to long. I did tip my regular 20%. The total bill was $52.30. I am disappointed because this was a lot for me to begin with financially but the experience, service & food was lacking. Also in the past there has been crayons & coloring menus. Have you done away with that? Just wondering. I would appreciate if we were compensated in some way. Again it must have been bad for me to complain.
[protected]@yahoo.com

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2:20 pm EDT

Buffalo Wild Wings online order and pickup

Web Order 9/28/2019 #1020002 8:15 paid for at store 61.95. I place an order online and pick up time was 8:101. I arrived and paid at 8:15 I waited for 30 minutes. We then asked to speak to the manager who stated let me check on it. about 5 minutes later our order came out. The waitress said they gave some of our order to another table and had to remake it. Our food was cold not even warm at all. I had family at home waiting for the food. Not expecting to be there for another 30 minutes watching other tables that were just set get there food before my order was even ready and I placed it online and waited until 8:10 to go get my order then I have to wait another 30 minutes? I dont think that is right at all . Nothing but a small unacceptable reason as giving some of my order to another table as to why I had to wait to get my order. I think I should be reimbursed my money or something along those lines.

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3:53 pm EDT

Buffalo Wild Wings no one will accept my calls

I called a week in an advance to receive a letter of separation upon the day I was to get it they did not have it for me I live 2 hours away I asked for it to be emailed and was told to call back the next day I have called 8 times and no one will answer the phone called customer service and was transferred 3 times and still nothing. All I need is my form.

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8:43 pm EDT
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Buffalo Wild Wings house samplers

We ate at Buckhannon WV BDUBS on Sunday September, 29 at around 6pm. My husband and I both ordered house samplers, both with boneless Asian zing. His sampler came with pickles instead of onion rings and honey bbq wing instead of onion rings.
My sample had everything correct except raw, cold, onion rings. I was ringing water out of them they were so raw. Mozzarella sticks, cold and cheese inside was hard. I don't raise a fuss in a restaurant because I know it's not the waiters fault. We eat at BDUBS quite often and this was the worst experience we've ever had. I even had to ask the waiter for forks, which should be a common thing, but we didn't get any until I requested them. My daughters meals were fine.

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11:03 pm EDT
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Buffalo Wild Wings store

Went out to eat for a birthday party of 8. Me and my family was treated unfairly. That restaurant was racist and prejudice. Me and my family was there for over an hour and no one acknowledged us. No one asked if we wanted or needed anything. Three groups came in after us (white) who got served quickly. As a matter of fact the manager was standing in front of us and was playing with the group in front of us but never acknowledged us and again because we were black! All the waitress was rude and would even acknowledge us either.

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Update by Keeweezy
Sep 27, 2019 11:06 pm EDT

That was my first time and my last time with they prejudice and racism [censored]! I'm going to report them to the news media as well as the bbb!

Update by Keeweezy
Sep 27, 2019 11:04 pm EDT

The buffalo wild wings in Belton Missouri

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A
8:29 pm EDT

Buffalo Wild Wings sunday nfl viewership

Two weeks in a row I go to BWW to watch football as I do most of the time. I am new to the area, but BWW is a national franchise and I had never been disappointed before so I figure I am in for a good time of wings and football.

First Week: 3 pm game. Even though some of the other games were over they didn't change the TVs to the 3:oo pm games. There are several little TVs that could be used to let the late crowd catch their game's kickoff. Not at this BWW. I missed 7 minutes of the game. I figured ok, maybe it was just because my game was at 3 I missed the kickoff. Bad luck, next week will be better.

Second Week: 12 pm game. Showed up at 10:45. I was the first customer in the place. I was seated and had a perfect set up to watch my game. The TV was set to watch a channel discussing Fantasy Football. At 10 minutes until kickoff I asked for the TV to be switched. Nope. Fantasy Football ended and a Bassmasters tournament came on. I MISSED MY KICKOFF AGAIN! Finally the TV was changed to the wrong game and I missed the first 5 minutes of the contest. You have to be kidding me. Our server was awesome and apologized several times while taking excellent care of us. When 3 pm rolled around and most of the early games were over they started changing some of the TVs to the next games. MY GAME WASN'T OVER. 2 minutes remaining and the game was close. The game never was switched back. I missed the end. WHAT A JOKE. Other games were not switched even though they were all in post game shows and other patrons missed kickoffs to their games including scores that happened.

Obviously I made a mistake in thinking this BWW would be like my last BWW. Yes it is a restaurant, but if fans come to see their team play while eating and the business advertises for fans to watch their game at this location shouldn't they take the responsibility to provide the service they are advertising.

There are other businesses that offer similar viewing venues that have a great reputation of delivering to the fans.

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R
12:13 am EDT

Buffalo Wild Wings buffalo wings & french fry basket

We ordered the large size of traditional buffalo wings with a large side of french fries. First, It took an extraordinary amount of time before we received our wings considering that we arrived way after the dinner crowd at approximately 8:30 in the evening .
Upon receiving the wings and fries the fries were cold and the wings were undercooked. We did not realize they were under cooked until after several wings were eaten. I asked for the manager to voice my concerns. Without me explaining what my issue was she automatically offered a five dollar discount off our bill and walked away. Needless to say our experience this evening was very unpleasant. Furthermore we didn't ask for a discount we just wanted to bring it to her attention that they're serving under cooked food to us and to possibly to other customers.

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B
5:54 pm EDT

Buffalo Wild Wings product

I made a $90 purchase at this store. My meal that I ordered was a 10 piece boneless wing order with a side of slaw that costs $3. When I got my food the slaw that they gave me was in a tiny sauce container. I usually dont complain about food or restaurants but in this case it is ridiculous to charge someone over $3 for a side of slaw the size of one of the sauces you provide. I was highly upset. I know it's only slaw but still.

My email is
[protected]@gmail.com

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10:07 am EDT
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Buffalo Wild Wings customer service

On 9/20/2019 I placed an order over the phone for small order of garlic parmesan wings flats only. I was told it was going to be twenty minutes so I drove up to pick up my wings and the customer service rep name was Ashley and she was training another rep called Antoino. When I walked in she was finishing up an order but once completed Ashley said hold up and took a phone order I waited about 10 minutes then she asked is this pick I said yes Jay she gets my order I pay for it then she hands me my order and I notice I dont have any bluecheese so I asked her for it she said all our bluecheese has to be accounted for so I needed to say something before she took my money so she would have to charge me .60. I explained to Ashley that I wasnt asking for extra i have none in the bag she said I still have to charge you. I asked to speak with a manager she said one moment her and Antoine went to the back and I waited another 15 minutes she waited on two cutomers and took 3 phone calls before Antonio Thompson came up to the front. So before he came to the front I then requested my money back because at this point I felt like I was being ignored and disrespected and they had me waiting even longer. Ashley stated you still have to wait because the manager has to do your refund. When Antoino Thompson finally arrived to the front he NEVER acknowledge me he didnt say a word or speak to me he punch some numbers in her computer and asked her to swipe her card and she then handed me a voided receipt and that was it. I am stunned at this type of behavior to a paying customer with so many other wings spots I pass to come to there and to be treated like it dont matter. This is unacceptable! Far as I am concerned I will not be patronizing any of your establishments and I will be speaking out against your estblishments because I dont want anyone else to be treated like that especially where they are choosing to spend their money.

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9:42 pm EDT

Buffalo Wild Wings service

We went to BWW on Saturday night and we waited until 8:00 pm to avoid the rush. Unfortunately we walked in and were told there were open seats on the bar side so we walked over there. Over a dozen empty tables needed bussed and nobody was cleaning any of them. I found a table that was not too bad. Grabbed some napkins from the bar and wiped down the table for us. Then we watched several employees pass us by. One waitress did clean off a table and was helped by a second waitress on that table next to us and then call a group over by name. Give them menus and bring them drinks. Finally a waitress stopped by and said ‘You haven't been helped yet, have you?' We said no. She told us it would be an hour for food as the kitchen couldn't keep up. So here we are at Applebee's eating our food less than 30 minutes later. You would think that BWW would have been better prepared. I also asked the person at the door why they weren't telling people it was an hour wait. Unless of course you knew someone there I guess.

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12:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Buffalo Wild Wings management/food preparation

The Garden City, Kansas Buffalo Wild Wings location is a joke! Management is horrible! I get that they may be short staffed but when sanitation becomes involved it's a whole different level! Having your food served to you on a dirty dish and then having the manager admit she's the one who put your food on the dirty dish to get it served to you "quicker" is really a slap in the face! She also said she would discount our ticket after we were served the wrong food but then came back and said she couldn't do that but could take 10% off the total ticket! Either she can't do math or I'm an idiot but when all was said and done 10% wasn't what was taken off and we were still charged for food we didn't receive! Honestly, I don't know how they are still in business!

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M
1:07 pm EDT

Buffalo Wild Wings queso

I bought queso on the side for $.75 and queso with wedge basket on the side for $1.15 and they are the same size. The girl that checked me out did not seem happy working there she wouldn't even look at me. Also did not show me my sauces at the time of my pick up. I gave her the benefit of the doubt but when I got home I wish I hadn't. We love our queso and our Buffalo wild wings but come on $.35 extra for what.

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12:07 am EDT

Buffalo Wild Wings bad to go service

We ordered wings to watch some college football at home. Again, disappointed with their take home service... I really do not know why I keep trying with this location in Hiram. They forgot two pieces of our order, and so I called (usually I don't). My mistake... they don't refund your money. Instead they want you to come back (while your other food gets cold) OR the next time you come in they will give you your forgotten items free... WOW really? Free? I believe that I already paid for them? So the work is on you, not the restaurant that messed up your dinner. Very sad...no customer service at all! You can keep my two items which were french fries and ranch dressing...I will NOT be back!

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8:36 pm EDT
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Buffalo Wild Wings terrible service

On September 14th, we placed an online order to the Adrian buffalo wild wings restaurant. The email confirmation stated the food would be ready at 4:40pm.
I placed the order at 4:25pm.
When I got there to pick this order up at 4:45pm, allowing 5 extra minutes, I was told the order was not ready yet. At 5pm, the order was still not ready. I mentioned to the young lady that the reason I placed an online order, was to NOT have to wait once I got there. Her response was to shrug her shoulders and turn back around to get back on her phone. NO apology, no nothing. Finally, at 5:10pm the order was completed. That was 30 minutes past the original time it was supposed to be done.

If your website online ordering isn't working for you, then don't offer it as an option. This is completely unacceptable. That along with the unprofessional behavior of the girl up front, we won't be back. If being on your cell phone is more important then treating customers with respect, then we can find other places to eat and order from.
Please give your employees some customer service training at this location and when the online order says a certain time the food will be ready, make sure it's not 30 minutes past that. Unbelievable...

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12:42 am EDT
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Buffalo Wild Wings wings

I ordered half buffalo mild half garlic plus others they sent two buffalo I ordered over 70 of to go food everything else was correct but the basics I also was in trying to get my son a ball out of vending machine it jammed and told me no one could help customer service was completely useless I had to ask her to refund although she should have offererred I get busy but service is the area she is in

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3:51 pm EDT
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Buffalo Wild Wings food

I ordered food from buffalo wild wings, to be delivered by doordash.
I ordered a side of fries wth salt and vinegar seasoning. I cannot even tell if there is seasoning on them or not. And they arrived ice cold and tasted very old.
I also ordered parmesan garlic wings. I'm not sure what seasoning they put on the wings, but it was not the parmesan and garlic I usually get. It was disgusting.
Also, I ordered veggies with my wings. And one of the bags of carrots were slimy. Do you know how long it takes for carrots to become slimy? A very long time.
I do not appreciate spending $50 on old, tasteless and incorrect food. BWW is one of my favorite places to order from, but no more.

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Buffalo Wild Wings Customer Reviews Overview

Buffalo Wild Wings is a popular restaurant chain that specializes in wings, beer, and sports. Our website has received numerous reviews from customers who have visited their locations across the United States. Overall, the majority of reviews are positive, with customers praising the restaurant for its delicious food, great atmosphere, and friendly service.

One of the most commonly mentioned positive points is the quality of the wings. Many customers have raved about the variety of flavors available, as well as the tenderness and juiciness of the meat. The restaurant's sauces and seasonings are also highly praised, with many customers recommending their favorites.

Another positive aspect of Buffalo Wild Wings is its sports-centric atmosphere. Many customers enjoy watching games on the numerous TVs located throughout the restaurant, and the lively atmosphere adds to the overall experience. The restaurant also offers a variety of games and activities, such as trivia and arcade games, which customers appreciate.

In addition to the food and atmosphere, customers have also praised the service at Buffalo Wild Wings. Many reviewers have noted that the staff is friendly and attentive, and that their orders are always accurate and delivered promptly.

Overall, Buffalo Wild Wings is a highly recommended restaurant chain that offers delicious food, a fun atmosphere, and great service. Whether you're a sports fan or just looking for a great meal, this restaurant is definitely worth a visit.

Buffalo Wild Wings In-depth Review

Overall Rating: I would give Buffalo Wild Wings a solid 4 out of 5 stars.

Food Quality: The food at Buffalo Wild Wings is consistently delicious and satisfying. Their wings are always cooked to perfection, with a variety of flavors to choose from. The burgers and sandwiches are also top-notch, with generous portions and great taste.

Menu Variety: Buffalo Wild Wings offers a wide range of options on their menu. From traditional wings to boneless wings, salads, wraps, and more, there is something for everyone. They also have a good selection of vegetarian and gluten-free options.

Pricing: The pricing at Buffalo Wild Wings is reasonable for the quality and portion sizes. While it may not be the cheapest option, you definitely get what you pay for in terms of taste and portion sizes.

Atmosphere: The atmosphere at Buffalo Wild Wings is lively and energetic. It's a great place to watch sports with friends or enjoy a meal with family. The TVs are strategically placed so that you can always catch the game, and the overall vibe is fun and welcoming.

Customer Service: The customer service at Buffalo Wild Wings is generally good. The staff is friendly and attentive, and they make sure that you have everything you need. However, during peak hours, the wait times can be a bit long.

Cleanliness: Buffalo Wild Wings maintains a clean and well-maintained environment. The tables are regularly cleaned, and the restrooms are kept tidy. Overall, it's a comfortable and clean place to dine.

Location: Buffalo Wild Wings has multiple locations, making it convenient to find one near you. The restaurants are usually located in busy areas, making it easy to access.

Online Ordering Experience: Ordering online from Buffalo Wild Wings is a breeze. Their website is user-friendly, and the ordering process is quick and efficient. You can easily customize your order and choose your preferred pickup time.

Delivery Service: Buffalo Wild Wings offers delivery service, which is a convenient option for those who prefer to dine at home. The delivery is usually prompt, and the food arrives hot and fresh.

Takeout Efficiency: If you're in a hurry, Buffalo Wild Wings is a great option for takeout. They have a dedicated area for takeout orders, and the staff works efficiently to ensure that your order is ready on time.

Happy Hour Deals: Buffalo Wild Wings has fantastic happy hour deals. They offer discounted drinks and appetizers during specific hours, making it a great place to unwind after work or catch up with friends.

Sports Viewing Experience: Buffalo Wild Wings is known for its sports viewing experience. With multiple TVs and a lively atmosphere, it's the perfect place to watch your favorite team play. They also have game-day specials and promotions.

Drink Selection: Buffalo Wild Wings has an extensive drink selection. From craft beers to cocktails and non-alcoholic beverages, there is something for everyone. They also have a good variety of non-alcoholic options.

Allergen Information: Buffalo Wild Wings provides allergen information on their menu. They have a separate section for allergen information, making it easy for customers with dietary restrictions to make informed choices.

Dietary Options: Buffalo Wild Wings offers a variety of dietary options. They have vegetarian and gluten-free options clearly marked on their menu, ensuring that everyone can find something to enjoy.

Special Promotions: Buffalo Wild Wings frequently runs special promotions and limited-time offers. These promotions can include discounted meals, free appetizers, or special menu items. It's always worth checking their website or social media for the latest deals.

Loyalty Program: Buffalo Wild Wings has a loyalty program called Blazin' Rewards. Members can earn points for every purchase, which can be redeemed for free food and exclusive offers. It's a great way to earn rewards for being a regular customer.

Social Media Presence: Buffalo Wild Wings has a strong social media presence. They regularly post updates, promotions, and engaging content on platforms like Facebook, Instagram, and Twitter. It's a great way to stay connected and informed.

Accessibility for Individuals with Disabilities: Buffalo Wild Wings is committed to providing accessibility for individuals with disabilities. Their restaurants are wheelchair accessible, and they have staff trained to assist customers with special needs.

Community Involvement: Buffalo Wild Wings actively participates in community involvement initiatives. They often sponsor local sports teams and events, and they support various charitable organizations. It's great to see a restaurant giving back to the community.

Sustainability Practices: While information about Buffalo Wild Wings' sustainability practices is not readily available, they do make efforts to reduce waste by using eco-friendly packaging and implementing recycling programs.

Overall Value for Money: Buffalo Wild Wings offers good value for money. The quality of the food, portion sizes, and overall dining experience make it worth the price.

Recommendations: I would highly recommend trying the traditional wings at Buffalo Wild Wings. They are their specialty and are always delicious. Also, don't miss out on their happy hour deals for great savings on drinks and appetizers.

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Contact Buffalo Wild Wings customer service

Phone numbers

+1 (866) 704-0777 +1 (800) 499-9586 More phone numbers

Website

www.buffalowildwings.com

Most discussed Buffalo Wild Wings complaints

poor customer service
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