United States - 40505
I received my first Internet-purchased gun today, four days after placing my order at budsgunshop.com. The gun was correct, as advertised, the order process and email followup service was regular and seamless. The speed was greased lightning. The rest is up to Smith & Wesson. My wife and I WILL buy from budsgunshop.com again.
Ordered a pistol not on California's "list" as i am exempt (LEO) and told them so. They took my order and charged my card. A week later I call to find out whats up, they say cant send it to CA without LEO certification. I guess they didn't think calling me was a good idea? Try to get thru on line 3, after an hour it hangs up. Try to email, unless you bought online, it won't allow you. Finally got through to a human and she says refund in ten days. It didn't take them 2 hours to charge my card.
Terrible customer service. Not worth the savings over other shops. Never again. Santorum!
I went to Bud's and Friday May 13th aroung 2:30pm. I went in with the intension of purchasing a Beretta Px4 Storm 9mm and a Taurus 38 special revolver. I walked along the wall trying to locate the items in question, and recieved no help or even "may i help you". I saw the Beretta i was searching for and looked around to see if someone was around and noticed down in the Shotgun/Assault Rifle area 4 employees standing and talking to another(3 women(the Blondes) and a male employee). They looked at me seeing I needed help and just continued talking. I walked down to ask for their assistance and they proceeded to turn away, when they saw me approaching; and walked in the opposite direction. Is this what they call customer service? I guess so. Why are the Blondes even there? Are they just there for eye candy or do they actually now what they are talking about? I will never buy a firearm from Bud's EVER. I don't care if I have to drive 3 hours out of the way for a firearm, even if i was going to buy a $200 firearm. If it wasn't for the Gun Range and the Concealed Carry Class, i'd never go in that place again. People do yourself a favor and shop elsewhere. Even if you have to pay a few dollars more(no more than $50), it's worth it than dealing with people who don't want you in their shop.
After leaving a negative but helpful and polite review on Buds my review was deleted the next day and my customer account terminated by the "webmaster." Bud's customer service is nonexistent - if you have any issues with your order good luck getting someone on the phone. On the other hand, I would guess that the vast majority of transactions go smoothly and hence the large purported customer base. Low prices, large stock and apparently fast shipping mean most buyers will be happy. Bud's is simply playing the numbers game. Personally, I'd rather deal with companies that actually care if you have a problem even if their prices are higher. You get what you pay for.
My debit /credit card was compromised in March 2011. I could not figure out how because I only dealt with reputable companies online. I had put Buds Gun Shop in that good category until they sent me an email that my card may have been part of a fraud. They are not accepting credit cards as of 04/01/2011. My account had been wiped out and I assessed a lot of overdraft fees. I do not know what happened at Buds but, they are as radioactive as a Japanese Nuke Facility. They will not protect your account so, I would not shop there. You could take the risk but why.
There seems to be an extreme lack of accountability to customers and no means or interest in assisting a customer after an order is finalized and paid for. Customer service personnel are incompetent and uninterested in resolving the delivery problems caused by the bizarre restrictions Bud's places on their shipper, UPS. When questioned, the always ANONYMOUS phone clerks can neither defend nor explain the bureaucratic mess that a shipment enters as it leaves their premises. Their website encourages use of chat and/or email to correspond "more efficiently" with customer service. This seems to be reinforced by a procedure of extremely long on-hold times, being disconnected immediately upon the phone being finally answered, being disconnected (or hung up on) before a call is fully concluded, and best of all; being disconnected exactly at 5:00 p.m., whether on hold or IN THE MIDDLE OF A CONVERSATION. A call back thereafter gets their inane recording and no means of reaching a live person. The countdown of where you are in the queue seemed like a cool idea, until I made it from "9th" to "next in line" in about 15 minutes, then remained "next" for 39 minutes. That's called "bogus". One more thing about calling in, the menu option at the beginning of the phone call to "enter your party's extension" is completely erroneous. The anonymous customer service clerks claim to have no extension for call back.
As for the functionality of their website, I wasted a lot of time trying to reach someone through the "Contact Us" page, wondering what I could be possibly doing wrong. Eventually I concluded that the page is just more window dressing to give the illusion that there is such a thing as customer service at Bud's. (All day today the chat function buttons had an "offline" status displayed.)
It seems Bud's is delighted to deal with customers to the point that they get their money. After that they would really rather not be bothered.
I am so angry with buds gun shop.
They are the hardest to get a hold of. It is just inexcusable.
They have two service reps. One for existering orders and one for new. It is always possible to get a hold of the New Orders Rep. Never for the existing. NEVER
Try calling their phone number. I had to wait 90 Min and still didnt get to talk to a human being. My complaint isnt with bad service in getting a product, its what to do if there is a mess up. It is the worst operating system. If its as busy as they say they should expand otherwise they are gonna loose business. Im just saying take warn if you prefer to speak to a human and actually get responses
I purchased a shotgun which required going to an authorized dealer in my community. I contacted the dealer...
An order was made online for a gun for christmas but the gun was not instock, and would not be received by the holiday so the order was cancelled. Buds Gun shop stated that nothing had been charged to the credit card. In the meantime, I get my statement that infact the full amount was charged to my card but no product was shipped or received. When contacting their store, they assured me the charge did not go through but in fact it did. I finally had to file the complaint with my credit card company, which takes 6-8 weeks to resolve. Now i have about a $500 charge on my card for something that i did not receive because they could not be honest and just refund the charge.
Within a few hours of an online purchase and before they processed the transaction, I requested a...
I asked Buds Gun Shop to sell me a gun legal for California, so that I could give it as a gift to a California resident. I used their online "request for product info" feature to ask about a specific model of a gun and if it was legal in CA. It was a "Warrior" model gun. They replied "Yes, the Warrior II is legal in CA". A bit confused, I searched their website for a "Warrior II" and found no such thing. Note that I was asking about a SPECIFIC MODEL, included the model number in the email, using a feature on their website, and they replied with a "Yes". Since they had given me an affirmative answer, I ordered the gun. I got the gun engraved and shipped it to my friend, but he was unable to take ownership because the model Buds Gun Shop sold me is illegal in CA.
I was very explicit in my needs and requirements and they ended up selling me something I can't use and now can't return. I wasted $1300 on a gun, $100 on engraving, and over $200 shipping the gun back and forth. Buds Gun Shop's reply to my complaint was to offer to sell me a Warrior II at cost. How generous - after screwing up my order and refusing to accept a return, they offer to sell me ANOTHER gun. I guess they think I am made of money. They of course deny misleading me in any way.
I would not recommend using them, especially if you have special requirements as I did. They obviously do not pay close attention to their customer's requests and, when they do make a mistake, they do not own up to it or accept responsibility. Be wary.
I recently purchased a $1022.00 pistol from this shop that was described on their site as including 3 20 round magazines, a standard oem package from the manufacturer. After picking it up from my dealer an getting it home, I found that they had sent a "California" kit with 3 10 round magazines. When I called and finally got a human on the phone (their system makes calling citibank seem fast), I was told that they only had the CA kit in stock, and could not swap the mags due to BATF regs. I'll point out that their lengthy hold loop states plainly that if an item is listed as in stock on the site, then it is in stock as they have "real time" inventory. When I pointed out that they sell the mags individually and could swap from that inventory, I was put on hold again, and then told that the manager was out of town, and would give me a call in a few days. That was over ten days ago. These magazines are about $100.00 to replace. I should have known better than to deal with Bud's, as they have flubbed my order before, and there are numerous complaints on their unscrupulous business practices. They've seen the last of my money.
Ordered a taurus 845 that was advertised on budsgunshop.com as "factory new. " the pistol was promptly...
I have spent thousands of dollars at this website and I had recently purchased an optic item (BARSKA AC10332...