Palmetto State Armory
reviews and complaints

i purchased a upper assembly from Palamento State armory last April. I finally got around to shooting it this last week and found that the barrel was key holing the bullets @ 100 yards and caused a baffle strike on my Suppressor. I contacted customer service explained the problem and he proceeded to give me a list of things that he wanted me to provide. he wanted pictures of the barrel rifling not sure how I would do that I dont own a camera capable of this request, then he wanted to know if barrel and suppressor were gauged with alignment rod I do have this piece of equipment and all was checked and to my eye passed. then he wanted me to send my suppressor mount in with the barreled upper and was quite rude about it. long story short after several emails with more requests for me to provide more proof of my claim he issued a return label. this is a lot to endure when most manufacturers have a no question return and replace policy not PSA. I told PSA never mind you keep your return label the upper was just a few dollar over 200 bucks. I let him know that this is no way to create customer loyalty over a inexpensive and frankly poor quality upper.I plan to toss it in the trash and never buy from these guys again . buyer beware house brand uppers from these guys are junk and their customer service is a joke . learn from my mistake. I'm glad it only cost me a couple hundred dollars to find out what a unrepeatable business they are running , shoot i spend more going out to dinner with my wife .loose a customer over a few hundred dollars? this place is run like a used car lot . It was never about the money to me all I wanted was an exchange or a credit to purchase something.all I got were insults about my integrity . shop elsewhere you will be glad you did. I wish I had...heads up from a shooter from the PNW.

YOU HAVE BEEN WARNED! - NO CUSTOMER SERVICE AT THIS COMPANY! - BUYER BEWARE!

Prices for ammunition is average. No super deals at PSA. I ordered some Norma 5.56 Nato ammo because they had it on sale at a somewhat reasonable price. I had a preferred Federal Firearms Licensee ("FFL") set up in my account to ship to since it's CA. That has been removed twice now by Palmetto State Armory ("PSA") computers or one of their Customer Service Representatives ("CSRs"). I received an email from PSA requesting my FFL's documentation. I had my preferred FLL send that to PSA three times already. I sent their Customer Service ("CS") three emails requesting confirmation that they received the FFL's documentation. I received one email back stating that they still need it. I went back and updated my Preferred FFL in my account and still nothing.

I called the CS phone number. Every time you call they provide you with only the following 5 options:
1 - Cancel Order
2 - Return Order
3 - Repairs
4 - Received your order and you have an issue
5 - Check the shipping time of your order

As you can see, none of those deal with FFL issues or the issues that I've been encountering for two weeks now. Regardless, I have tried to talk to someone in all of those departments and their automatic recording informs you that their wait times are 40 minutes or more. I have called about a dozen times and have never been able to get ahold of anyone regardless of the time that I've called them. I've spent over 10 hours on hold and all I've managed to hear is their God awful instrumental music and their repeating "Thank you for continuing to hold. We are working as fast as we can to finish assisting others so that we may help you. We apologize for the delay and we will be with you as soon as possible." I've never had a live human being pick up the phone when I called PSA and I still haven't been able to talk to them.

I recently attempted a purchase through PSA. Their system apparently had an update and they needed all new information from me. After spending days emailing back and forth, providing all information requested they decided to cancel the order. The order was cancelled because I didn't provide "correct" information. This is incorrect, as I provided all documents requested and continued to follow up. The order was cancelled with no notification until after it was done, not even the same day. This was followed up with numerous customer service calls which took well over 30 minutes to be answered and no outcome from this. I was told that a refund wouldn't be processed until over a week and a half, yet the money was pulled out of my account immediately. The first CS associate I spoke to was not well informed and she provided no assistance to the matter. I was told to purchase it again but they still could not fix the information portion so the ordered would most likely be cancelled once again. Now the product is out of stock and the other versions would be more expensive due to a price increase. After two more calls of not going anywhere I reached a gentleman who consistently told me that this was my fault and that I was the reason this all has happened even though the email I received said it was due to a system update. He eventually hung up on me after I requested additional information. "Sir I cannot help you any more" is the last line I received before getting hung up on. The customer service responses I have had over the last year or two have been outrageous. Simple questions leading to the blame game and never any actual fixes. I have tried multiple times for PSA to make this right and it ended with getting hung up on and snarky comments. I will never be shopping there again after thousands of dollars spent there and referrals to others. Clearly there is no actual want for customer retention.

My first attempt at doing business with Palmetto State Armory will also be the last. On Sept. 2nd I ordered over $300 of ammunition. On Sept 3rd, less than 24 hours after placing and paying for the order, I got an email from PSA saying the transaction was void. The large heading on the email said ORDER ISSUE. The rest of the email said this: We have taken payment for an order but was unsuccessfully written within our system. Your information is safe but this error was due to: The item(s) in your cart may actually be Out of Stock. A network issue with our gateway. We have issued a refund to your payment method, please allow 24-48 hours for this to be reflected. If you continue to have issues during the Checkout process. Please email us using the link below. EMAIL US I did email them. I emailed them several times because I received this email. After trying to contact them by phone unsuccessfully they called back. The representative said the order was not cancelled, disagreeing with PSA's own email. I asked her if what I ordered was in stock and she said Yes. I asked her when the items would be shipped and she said the order was still processing. Note this was a Week later. Who is still processing an order a week later if they have it in stock? PSA was clearly lying to me. What was also clear: PSA departments don't communicate well with each other. The transaction void email came from a different PSA email address. After learning it was still processing after a week I told her to cancel the order. I still haven't got my money back and now its been about 10 days. They still have MY money. They committed fraud when they told me I would have my money back in 24 to 48 hours. They intentionally lied to me so they could keep my money even though they didn't have the product. They haven't apologized or done anything for me because of Their error and stupidity and bad management. What a terrible company.

On 5-11-22 I purchased a build kit, a lower, and some ammunition. The build kit was shipped out and arrived missing obvious parts that were required to complete the build. I spoke with customer service and was told it would take 5-7 Business days just to print me a return label. I waited three business days I think and called back only to find out that was not correct and had a label sent by Joel immediately. I printed the label and shipped the kit back that same day. In that same order but shipped separately was 10 boxes of .308 ammo which had free shipping with orders of 10 or more. I also bought two boxes of 9 mm ammo that was on sale. All of the ammunition was put in the same box, weighed and then I was billed for the weight of the box. So essentially they charge me for shipping. I went through three or four customer service representatives in chat and was immediately dismissed by the first rep, he didn't even want to listen to what I had to say. Finally got that resolved with a small credit. Weeks go by after that with maybe five or six calls to customer service trying to figure out where my build kit was. They went back-and-forth on whether I wanted a refund or to fix the order even though I said the same thing every time. I was told over and over again that the order was ready but they were having difficulty getting it on the truck. I was reassured that it would be out by the end of this last week and even Joel wrote down my information but just completely forgot about me. ZERO COMMUNICATION from PSA this entire time. I was told whatever I needed to hear to get me off the phone and no one truly cared about the time I had to invest calling customer service or the hard earned money I was spending at the company. It finally took Lori Beth to truly dive into my issue and resolve it. She is the only reason I haven't completely shut the door on PSA. I still may take my business elsewhere. It's 6-20 and I still don't have my product!

I am leaving a 1 star review in hopes of getting the attention of the management. Because I hope they are unaware of these issues. My experience with PSA today was one for the books. Right up there with some of the big e-commerce corporations. I spent more than 3 hours trying to resolve an issue prior to and after a purchase. Your contact options online line are not really user friendly.. 1) Your chat system kept saying it was a new bot and was experiencing problems. 2) Another contact option was the "Contact Us" button. The information box is very specific, which I'm sure works great for warranty and repairs etc... but for more general issues like mine, there is no option. When you get to the "Contact Reason" box, if you don't have an order # you are not getting past that box either. 3). The phone number. I waited on hold for about 20 minutes the 1st time until I had to hang up for an appointment. Afterwards I called back & waited another 45 minutes only to be hung up on by an operator that apparently couldn't hear me. (Probably the phone service). So I called back again, and waited another 40 minutes to speak to customer service. - She had me make a purchase and then send an email describing my issue to an email address that responded right back saying that it wasn't monitored; therefore not addressing my issue. Now I had to call back again, I waited another 20 minutes until I got another customer service representative that helped me to resolve my issue. Your answering and hold system are not real user friendly either. When you select the number 8 for the customer service. It doesn't say anything, it just goes to some really sad hold music that repeats itself over, and over and over... Where you sit and wait endlessly. Maybe add a couple more customer service reps or possibly a call back system, something that tells you how long the wait is, anything really other than endlessly holding. We are people too and our time is important to us.

PSA had great products at great prices. So many good deals and easy to buy from. My issue is probably mostly with contacting PSA for support. I have ordered 3 separate orders containing 4 different items from PSA in a short span of time. The first order was "delivered" but I'm guessing either delivered to wrong address or taken by someone else. Similar story with one of the items from order 2. Luckily I got the more expensive product in order 2 and only the cheaper one was misplaced. Now the problem, I can't get in touch with PSA easily. The chat feature doesn't work 80% of the time and the times it does work, no one replies, it's like they have 1 person doing the chat feature with 100 people in line. Most of the time it just boots you out because they are "too busy". Also, I tried calling their number. The number is wrong in half the places and the automated voice just tells you to call a different number and hangs up on you, doesnt even forward your call over. Even in the emails back from support, the number is wrong. When you do call the right number, it's an automated system whose options hang up on me every time when I follow the options to talk about my missing packages. I tried 3 times. Lastly, the contact form. You can barely get a reply half the time, sometimes they reply, sometimes they dont. Sometimes they reply to my later contact forms because maybe an easier thing to respond to? My last order was ammo. Now I'm in the people's republic of NJ, for handgun ammo, yes we have to provide FID for pistol ammo, but not for rifle ammo. When I bought rifle ammo, they made a big stink over missing FID and address mismatch because my perm address is different from my temporary apartment, but it is so hard to get them switch addresses for me they tried to cancel the order instead. 2.5 weeks after order, my missing stuff still isn't resolved, I can barely get ahold of customer support and I don't know what to do next since these items complete my build

Palmetto State Armory can be a little scary and majorly aggravating to deal with product and customer service wise. Took several months and massive amount of my time to correct an order problem. I saw so many bad reviews after purchase so decided to check out the expensive Premium AR upper I bought and found out they switched out the higher quality premium BCG bolt carrier group I purchased with a cheaper lower quality BCG. The BCG looked just like the cheap BCG they were basically giving away free with the purchase of 10 AR magazines. Took like 2 months of me reaching out many times to get responses, then had to spend more time to return it. After about 3 months finally got my new BCG. Problem was they sent me the same type of cheap BCG. All that to get the wrong part again. Late 2021 and early 2022 was impossible to get in touch with customer service people by phone so stopped trying. Tried again now because the email thing was not working. Actually got a customer service person who was actually helpful. He checked my product out and said the system said to give the cheaper BCG part with the premium upper. Then I had him check the online description and he realized I was supposed to get the premium expensive BCG, not the cheap one, and he checked with management and said they would send a replacement. Part arrives and it's another cheap part that looked worse than the first one. A different version, but wrong again. Called them again and explained to a lady and so I had to return the BCG again, then finally got the right part. 4 months to resolve. Scary thing is it appears PSA is advertising one thing then switching out lower quality parts knowing people are not likely to notice the difference. The online description said one thing, then their internal system said send something cheaper instead. How many 1000s, 10s of thousands or maybe 100s of thousands of people have they done this to? Then terrible customer service afterwards to avoid fixing the problem?

My s ORDER XX XX XX XX XXX CUSTOMER SERVICE IS HORRIBLE_

Price was great, and original shipping was super fast (Im sure since its money in) BUT IF SOMETHING IS WRONG WITH YOUR PRODUCT. GOOD LUCK!

I ordered a PSA Lower build Kit in FDE on 6/3- I received it just a couple days later and assembled the build. I pick up the gun and start moving it and there is a loud rattling noise coming from the gun. So i immediately start trying to locate the noise and pin point it to the buffer. I took it out and shook it and sure enough the rattling was coming from the buffer. (I even went to my 4 other PSA builds and none of them did this)

So I call PSA (thats a joke cant get through) have to fill out a form online. I fill out the form on 6/06 and get a response 3 days later from their customer service department. Saying theyd be glad to help they will send me a prepackage label to send the part in and then once they receive it they will inspect it for defects or quality issues. (remind you this part is like $8). In this email there was a bunch of information I had to fill out. One of the things was the part and I clearly put BUFFER>

I instantly, respond saying I have no problem sending the part back but please send me the part so I can not be without my firearm.

They sent me and email on 6/10 Saying my replacement part would ship within 5-7 business days.

14 DAYS LATER on 6/24 I receive a package from PSA. They sent me the wrong part they sent me the entire BUFFER TUBE not the buffer.

So I instantly email them back that same days saying they sent me the wrong part. I have no need for this part, I will mail it back to them if they send me a prepackaged label when they send me the correct part because in the original email I stated it was the BUFFER.

On July 2nd I sent a follow up email. Saying that it has now been 8 days and I have yet to hear from them. STILL NO RESPONSE AS OF TODAY 07/08

They are quick to take your money but when it comes to customer service nothing!

Worst customer service I've EVER dealt with. I am a very patient person and understand companies don't have full control over shipping issue and all the issues cause by COVID-19. However, customer service and, at the very least, providing information to their customers is 100% under the company's control. If I had received any acknowledgment to my replies, I wouldn't have had an issue with this company. I've been dealing with my issue for about 3 months now with no real response to my concerns from the company. My financial institution is now dealing with it. My problem started when I received a defective firearm and attempted to get it resolved by submitting a request online for a resolution. I received a request for info regarding my case, which I submitted same day, but never heard back from them. Even after I replied again to get confirmation that my info was received, I still heard nothing back after waiting a couple weeks. I tried calling during business hours and the phone just directs you to the website. In order to generate any response, I had to resubmit my case via the website again. I then got another reply like it was the first time I had brought up this issue, even after explaining the circumstances. Both the first and second replies from the company promised a shipping label within 5-7 days which never arrived well after that time had elapsed. Only after threatening legal action did they send a label while completely ignoring my concerns again by not responding to anything in my email. I returned the firearm and got confirmation of receipt and, eventually, that it was defective. They stated I would receive a refund after 5-7 days which, once again, went weeks beyond that with no follow-ups or replies to my inquiry attempts. That's where my financial institution took over. I've been extremely patient with them and haven't been given the courtesy of an explanation or any concerned for my issue. There is no excuse for not communicating with your customers. That can be done from anywhere.

Absolutely worst customer service lve ever had.. I placed an order XXXXX... for a AR pistol kit on March 27th..l received the wrong item. The wrong Sku # was on the box, l received a rifle kit. That should be a standard procedure to check the boxes Sku# with the contents inside. I contacted them and was told to return the item and they would ship out the correct one when they received the return. I shipped it out the same day 1Z6418R99... they received it two days later at on April 8th at 8:30am...l never received any notification that they received the item back or the correct item was being shipped. After several emails through the contact us portal and no response l called them again. They had no record of the return, l told them l was looking at the delivery confirmation at there address on UPS site... I was told there warehouse is "backed up" and will eventually get to it. Several days later and still nothing, l called again. This time they had record of it being returned but it still hasn't been "scanned" into the warehouse. I asked when can l expect that to be? I was told with an attitude that they have to examine the return to see if its damaged or missing parts. I politely reminded her that, they had made the mistake by sending the wrong item and that l had sealed it up exactly how l received it. Mistakes happen but the fact they take zero responsibility instead of trying to make it right is the opposite of what customer service is... They should have expedited the return and replacement shipment. Instead lve been relegated into some endless holding pattern. They still have not scanned in the return or shipped the replacement. Ive contacted them to immediately send the item or refund my $750. Unfortunately after throughly investigating their reviews l see this is standard practice for them. I will be contacting my credit card next for a charge back resolution. I will also add my warning to the mountain of complaints. Flashy websites great prices can draw customers in but repeat business is the secret to long-term business success. Unless they seriously examine their customer service model they will lose customers faster then they draw them in.

Allow me to start off by saying that the two main reasons behind all the complaints below are an overwhelmed company and a mass of people who have little to no patience left for anything in this world. We all have had a crazy year and we were all affected by it in one way or another! It is not only an election year, but it is also a year where our government officials are trying their best to disarm us, it is also a year of civil unrest across the whole nation from Portland to New York whether it is due to COVID-19 or the BLM movement and the terrorists Antifa. My point is Palmetto State Armory is and has always been a good company! Heck listen to their story, they're God-fearing, Freedom-loving patriots who started a company to arm the American people with zero thought about wealth and earnings! I'm sure they're trying their best in the midst of the chaos to make everyone happy as I am sure the customers expect the best from them but in a time as such, the best is nearly impossible! Also, keep in mind that people like me who purchased something from Palmetto State Armory this year and received it with no issues are busy preparing for November and are not really going to have the time to come on here and balance the complaints out with good reviews whereas those who are having trouble or are impatient will come on here and complain. I personally purchased $1000 worth of "stuff" and the delivery process was about three, everything came in a good shape and I was happy with my purchase, and that by the way was my first purchase from them. I'm currently waiting for an upper assembly to come in stock, I have been waiting for a couple of months and I know I will be waiting for longer not because Palmetto State Armory is lazy but because the upper is assembled using parts from different companies and most of these companies are out of stock. At the end of the day, Palmetto State Armory is a good American company who is taking the hit just like every single one of us so be patient, you will have your problems resolved and you will get your "stuff" and we will all look back at this rough time and laugh, there's no need to hurt an American company's reputation over a bump in the road! God bless you all and God bless America!

Terrible customer service. I ordered a stripped lower receiver on December 22nd. After it not being shipped for a week I contacted customer service. They told me because I live in CA they would not ship it unless the FFL contacted them and said they would receive it. Nowhere on the website did they say this was a necessary step in the process to order a stripped lower receiver. The FFL tried on three occasions to call the customer service line provided but was on hold for over twenty minutes each time. They were never able to speak to anyone from customer service. I informed PSA of this and they said a simple email would work just fine. Why wasn't this told to me in the first place? On January 26th the order still showed a pending. I again called customer service but not before waiting on hold for 16 minutes. I was told the order was just approved to ship on January 23rd. This was 10 days after the FFL emailed customer service stating they would accept the order. The customer service rep said the order would ship by the end of the week. The item I order now showed out of stock so I asked if that would be an issue. I was told the item was pulled from inventory and was being held for my order. The customer service rep stated if the item did not show shipped by the end of the week to contact them again. On February 1st, the item still showed as not being shipped. I called customer service and waited on hold for 33 minutes before my call was taken. I asked about the status of my order and was told the item was out of stock and my order would not be shipped until they received more. When I told them what I was told a week prior, the customer service rep told me the prior rep lied to me about my order status. This was quiet surprising because usually they try to cover for one and other but she told me she straight up lied. I was asked if I wanted to wait for the item to come back in inventory or a refund. I told them I wanted a refund and my dissatisfaction with how the company does business will reflect on my review.
There are countless firearms companies out there. I will not support this company anymore and will be moving my business elsewhere. I would must rather support smaller businesses and pay a little bit more than support a company who lies and cannot fulfill a simple order. I work in a firearms related profession for a large company and will be sharing my experience with my coworkers.

I ordered a complete upper, and it arrived damaged. The opaque plastic wrap concealed the box. There seemed to be slight damage, so I took a few photos. I then removed the plastic to see the box was severely damaged. The box seal said "if box is damaged, "do not accept"! Well that was covered by white plastic wrap! I then took a few photos of the sealed cardboard box. I figured a $537 upper MUST be wrapped inside, NOPE! The handguard wore itself through the one layer of unpadded cardboard. A complete upper was put in the box entirely loose?! There was some thin egg crate foam ONLY on the top and bottom of the box, but hardly enough to secure it. The upper itself was hammered to the point of distortion, not just scratches. No tape, no foam, no paper, no bubble wrap. I took photos, and immediately called customer service . I was told by a woman at PSA that they are "usually packed much better"! I sent a detailed email with photos, to no avail. After several phone calls to PSA, I was told by "Decker" that he "initiated" a claim with *** on my behalf. I thought it was VERY odd to be told to file a claim when it was cleared not packed sufficiently. The following day I logged into my *** account and there was NO CLAIM under my tracking number, name or address. One would think that an RMA would've been immediately sent as soon as he/ they saw the detailed hi-res photos of the damage and handled it... NOPE! I filed the claim with *** along with 14 photos. I was then told by *** that I had provided "all that was needed" to schedule a pickup and to contact the seller. 5 emails and two weeks later NO response from PSA. I finally called my bank today after 14 days. I have been a loyal customer to Palmetto State Armory for over six years and expected at least decent customer service. I did not expect to be straight out lied to, and totally ignored. Needless to say, they lost not only a good customer, but also the six other family members that I had encouraged to spend thousands of dollars shopping at Palmetto State Armory over the years. Sadly the company, and customer service has obviously gone downhill. Even though I do not have the upper I purchased, nor my money back yet, I'm grateful not to ever have to deal with any warranty for workmanship issues with these incompetent, dishonest, and disrespectful "people" ever again. I am also posting my experience on every forum there is to warn others about their unethical practices. Sorry PSA but you brought this upon yourself...

Hello,

To those of you considering purchasing a firearm from Palmetto State Armory. I would like to share with you my experience.

I've prepared a lengthy testimony, but for those who want a quick answer: Palmetto State Armory has extremely long processing/shipping times and practically no customer service or way to get in contact with them (no telephone). I will never purchase from them again because my experience has been so terrible.

So to begin the lengthy explanation of my transaction, I had an extremely long wait time to have things processed/shipped. What's even more dissatisfying is that they had (and currently have) no viable way of getting in touch with them. Their customer service number does not work. An artificial voice asked me to press "2" for shipping inquires and "1" for other questions and neither of the extensions were in service.

After trying to call them today, I suppose their automated voicemail has been updated because I was asked to visit their website contact page to send an email and then it disconnected.

So no way to speak with someone via telephone.

Their email response times, I might add, are EXTRAORDINARILY slow. Far exceeding their "3-5 business days" expectation sent in their automated response email.

Anyway, after I purchased my firearm June 20th, I needed them to hold/redirect my purchase to a different FFL dealer (this was my mistake). I ordered the weapon during the process of moving to a different state and no longer had a valid state ID for the FFL I sent it to. While I had/have proof of residency, my dealer informed me I would need a valid state ID to purchase my gun.

It took Palmetto a long time to process my order (the same couldn't be said about how quickly they took my money) and because of this long process time, I figured I would be in the clear since I emailed them quickly and it was still processing after 5 business days. NOPE.

With nearly $700 floating in space and no response, I figured I got duped and practically gave up hope on ever getting this firearm (or a refund for that matter).

I finally received an automated email (June 30th) 8 days after my initial email (which I sent June 22nd) to inform me that my firearm had been processed/shipped (after asking several days in advance not to ship, but to hold or transfer to a different FFL dealer). I just shook my head and felt like a fool for believing this to be a credible/reputable business.

I finally received an email from an actual human being today, 10 whole days after my original email from a person named "Toshika." Which suggests to me that they cut labor rates and outsource their customer service to a foreign country. Not that this is true, but it wouldn't surprise me based on their underwhelming customer service and the fact that most businesses outsource their customer service for cheaper labor.

Now, I was informed by Toshika that if I want to actually get my firearm, I have to pay to return the gun, and pay again to have it shipped to a different FFL dealer (basically pay for shipping 3 times after having already paid shipping fees).

If I want a refund, then I'll have to pay to have it returned (after having already paid to have it shipped and all shipping fees are non refundable). Following that, I'll have to wait until they receive the firearm and "process" everything before I receive a refund and as my previous experience would suggest, there's no telling how long that "process" might take.

If I get a refund, I'll basically have spent $34 to have what's turning out to be a month long headache. I'm 12 days into this journey and I have nothing to show for it except that I'm $700 less rich.

I take responsibility for being in the process of moving states and no longer having a valid ID (in spite of having proof of residence). I'm sure if I still had a state ID, all I could complain about is the LONG process/shipping times but if for whatever reason you need to contact Palmetto State Armory, good luck and enjoy the even lengthier process that makes this one of the most disappointing companies to do business with.

Best of luck

PSA sent out a promotional email advertisement on Tuesday October 18th at 10:31 CDT stating that they were putting out a daily deal for a "PSA MOE EPT LOWER BUILD KIT, BLACK" item for $109.99 with free shipping. Upon getting the email I visited the link that they sent in email only to find out that the item was actually $119.99 with free shipping. I contacted their website support via chat within 30 minutes of the email advertisement being sent to let them know that the price was incorrect on the website and that they needed to change it to $109.99 with free shipping. The support chat refused to change the price on their website and told me that it didn't matter what the email said, I was NOT getting the item at the advertised price. This is false advertising which is illegal. I then emailed their support via their contact form on their website as soon as the chat ended, which was also on Tuesday October 18th at 12:23 PM CDT. A full week later they responded saying if the order was placed while it was "on sale" they they could have adjusted the price. Note that the support chat refused to give it to me for that price on the same day that the email came out. Well the item (even as I submit this complaint) is still listed for 119.99 with free shipping which is what it was the day of the "sale". So if they could honor that price on that day ( even though their support chat refused to on that day), then why can't they honor it now, the price is still the exact same with free shipping. They stopped responding to email I told them that I had planned on purchasing 4 or 5 of these items at the sale price. I expect PSA to give me the quantity of items that I requested at the advertised price, that is the minimum that I expect. I also would like for them to give me a gift card for all of the hassle and time wasted over their false advertising issue. The form here won't allow me to enter everything, so I am attaching a txt document that explains in more detail.

I placed an order on 5/5/2022 for 3 different "Daily Deals" or specials on several ammo types they had for sale. I ordered 2 boxes of .45 PMC Bronze 50rd at $24.99/box, 18 boxes of PMC X-Tac 5.56mm NATO 20rd at $9.99/box and 200rds of Tula .223 Steel Case ammo with 10 Magpul magazines. I received the 200 rds of steel case ammo and the 10 magazines 2 days later w/ no problems. On 5/11/2022, I received what should have been the rest of the order. I noticed the box was smaller and lighter than I had imagined it would be. I opened it up to find 4 boxes of PMC Bronze 9mm FMJ bullets at 50rds/box. I called Palmetto State immediately to speak w/ a rep. I was told I needed to return the wrong ammo I was sent and once it was received, they would send out what I originally ordered. I have no problems sending it back, however, I need the ammo I originally ordered ASAP. I called back and spoke with a different rep. I was told to keep what I received and they were filing a lost claim with UPS(even though pkg wasnt lost) so they could send the right ammo out. 3 days later, nothing. I call back and was told it was in process of shipping. 2 more days later I call back. I was told return ammo again but take a picture to send to them. Call twice yesterday bc everytime I call, theyre policy changes. After its all said and done, its been 13 days and Im no closer to getting ammo than when I called. And now, they're saying the ammo I ordered is no longer in stock. They state I will have to wait for it to restock. When asked if sale price will be honored when its back in stock, they stated they will not be able to offer it at that price. I have NOTHING to show for and have wasted probably 5 hours dealing with this ***! Your call isn't going to the business, its going to a call center and they just give you lip service. They don't care about the customer and don't care what the issue is. Just answer the phone, get rid of that person and go to the next. Im done with Palmetto!

Where do I even begin with this place. We bought an akv (their most expensive top of the line version) and when it came we didnt know it only had 1 mag so we decided to buy a few more. Then several days later figured since nothing shipped might as well buy a few more on top of that. Tried calling in but nobody answers the phone. Tried *** messaging and even did the leave a message thing on their site got no reply. Oh well paid for extra shipping and ordered even more. Weeks go by and I start to get flustered because nothing has shipped (they will use an excuse that they are shipping to washington first but i have a friend who lives right by me that ordered the same stuff after me and already got his in the mail) so I called in a bunch of times finally got someone who promised they would have a manager call me back in 24 hrs and shocker nobody called me back. Waited even longer and called in again got the same response they promise someone will call me nobody ever did again! Literally a month later I finally get the items I ordered that were in stock when i placed the order. Fast forward a couple weeks I get an email regarding a bad review I left (which they deleted of course to hide any negative publicity) and a guy on there says oh whats going on and can you give me your number so I can call you, so I bleed my heart out to this person and left my number and I know fool me three times shame on me but this person didnt even care to call me or reply back. Thanks a lot for taking my money for a month and charging me double for shipping. To top it all off they had a sale right after this where you get the same akv INCLUDING 10 MAGS for 50 bucks cheaper than I paid for just the rifle! I called back and asked if theres anything they could do after all this and they said no it has to be within 30 days gee great customer service. They make me so mad for blowing me off and that head guy not caring enough to get back to me that they deserve a complaint like this.

Order # *** I am filing a complaint against Palmetto State Armory because they are withholding my funds that need to be refunded to me and have not been. I called to make a claim with them and *** on 26 August I have been calling consistently for the last 3 to 4 weeks asking about my refund and when I will receive it. They informed me that I should be hearing something back within a 10 day period and that someone will contact me. I provided information on the package the contents of it and let them know that I have also filed a claim with *** (c-[protected]) That I also provided to Palmetto State Armory. I called last week on Monday September 12 and then they change their story to it's 15 days not 10. I called on the 15th day a Monday the 18th and still have not received any information about my refund. They informed me that I should be hearing something from them by the end of the day I did not receive any information regarding my refund and I also called back the next day and they were still making excuses as to why they could not refund me the money saying it was a *** problem even though I have provided the information they need to show that the package was never delivered. I will be calling them continuously until I receive the $144.60 they owe me. The last time I called the person on the phone laughed in my face about me asking for a supervisor and I let her know about how terrible her customer service was and how palmetto states for customer service team Is useless. And when I continuously asked to ask for a supervisor she said we do not provide supervisors for this type of claim I said who can I speak to about this claim and she continue to laugh in my face. I have had enough of this repetitive calling and using up my resources just to get $140 back i need the help of the Complaintsboard.com so i can please get my refund and stop hearing excuses. In the pictures I provide it will say that the order is delivered but it was never received and I was here all day.

May 10th at 9:19am I placed an order with palmetto for 200 rounds of Browning TSS 12 Ga ammo for .98 cents a round, 45 minutes later I received an email stating the product was out of stock and fell into back order status and did not know when the items would be back in stock so they were going to issue a refund "5-7days". I went on the site and done their "notify when back in stock" feature. 2 hours later I get a notification that its back in stock so I place my order again but could only get 150 rounds, so at 1:49 the same day I place my second order. Exactly 1 hour later I receive another email that the item is out of stock and I would be refunded again in 5-7 business days. They get to use my $350 for 5-7 days for free? So I do the notify me when back in stock feature. The next morning I see its back in stock "never received a notification". So at 8:23 the next morning I place my order the third time for 200 rounds. Keep in mind the listing is the same all 3 times "50 rounds, .98 cents a round and 5 to a box 10 boxes to a case". It delivers on Saturday in a small box with four 5 round boxes. Monday morning I call and explain. The item is out of stock so all they said they could do was issue a refund for the 36 boxes i didnt get. On Wednesday they want me to send screenshots of the listing because they had already changed it. So while on the phone I email pics to them and they pull up the email while Im on the phone. They say its definitely was what i said and again said i would be refunded. On 5/23 I call to see the status because i hadnt been refunded on any orders and they tell me it was mislisted and i wasnt going to get a refund. I asked to talk to a manager and was told they would have to call me back. An hour later I received a confusing email and so I called back wanting to talk to a manager and have called back multiple times because no one would call me. To this day no phone call and no refund. 40-50 orders with zero issues. This was my last resort.

I ordered a weapon online back in September 21'. I never received a tracking number or nothing about my weapon I had to keep calling the place and finally my weapon was ready for pickup around Late October. So I drove like 2 hrs to get my weapon I got to the place and filled out the paperwork to do my background. Sidebar- I am currently a state employee I work at a prison in South Carolina so I know it's nothing on my background. Ok about 5 mins passed and they called my name I'm thinking dang that was fast I'm ready to get my weapon, but no the guy told me my background has been delayed he was like usually that happen and sometimes I takes like a week or two but the longest it will take would be 30 days so I'm thinking it's because I was born in Florida and moved to South Carolina that's the hold up. Fast forward I heard nothing from the place about my background it's been more then 30 days we are in the middle of December now so I called them and spoke with someone and she told me to come in and do it again because usually it will go Thur the second time so I drive 2 hours again filled out the paper work and this time it took a longer so I'm happy because I'm thinking I'm about to get my weapon they called my name and the gentleman was like your background is being delayed I'm like AGAIN! So at this point I don't even want the weapon no more so I found out what all I have to do to get my money back. He was like oh the weapon is not even paid for yet I said yes it is so he went back and looked at my paperwork and came back with this packet about the your background and stuff.. He really was no help. So I took the paper and said thank you. So I waited around 2 weeks to see if I would hear anything from the place about my weapon Nothing. So I called customer service on Jan 7 and started the process for my refund ok they told me they had put the refund Thur and now it's up to the store. They told me it would take 7 business days so I waited 7 business Still no refund.

Purchased a firearm from Palmetto State Armory over a month ago on 5/23 and my order has still not been fulfilled. On 5/23 I purchased a firearm from Palmetto State Armory, order #XXXXXXXXXXX. The order is a S&W M&P Shield 2.0 9mm Pistol With No Safety, Black - XXXXX for Total (Excl.Tax) $299.99, Total (Incl.Tax) $328.79. On may 29th I received an email from Palmetto State Armory stating that my FFL dealer's license was outdated and that he would need to send them an updated copy before my order could be shipped out. And the email also stated they would give me 30 days to respond to the email or my order would be cancelled. I contacted my FFL dealer and told him about the situation and was told by him that he has sent Palmetto State Armory and updated copy of his FFL license, and that Palmetto State Armory has sent this same email stating his license is not up to date to multiple of his customers. I responded to Palmetto State Armory's email telling them my FFL dealer had stated he sent them an updated copy of his FFL license. As of 6/27 my order is still processing, and I have not been able to get in contact with a representative from Palmetto State Armory. The customer service phone number that is provided by Palmetto State Armory on their website, (XXX) XXX-XXXX) redirects the customer to contact them through their online website when called. I have sent them 4 emails throughout the month asking for updates on my order, or to cancel and refund my order if they sold me a firearm that they did not actually have in stock and would take months to get in stock. I have tried contacting them through their Facebook page also with no success. When viewing Palmetto State Armory's official Instagram page I noticed in their comments that dozens of other angry customers are having the exact same problem as I am having. They ordered firearms and after a month or longer have not received their purchases or been successful in contacting a Representative of Palmetto State Armory.

Ordered item on 1/3. Order has yet to ship and I haven't been given any update as to what is preventing the shipment. Order # XXXXXXXXXXX I ordered a stripped lower on 1/3 (which was in stock at the time of purchase). I waited the suggested 7-10 business days and when my item hadn't shipped I contacted customer service. Even though my FFL is already on file I was told that they are holding my order from being shipped and that my FFL must contact them directly via their compliance email and state that they are open and will accept my order. I contacted My FFL and they did just that on 1/15. A few days go by still no update, item still hasn't shipped so I contact PSA again. I'm told they didn't receive the information from my FFL and they'll need to send it again. I contacted my FFL and they sent the requested information over for a second time. After they sent the information over I contacted PSA again and was sent a generic email response stating that their very busy and that serialized items (like the lower that I ordered) can take up to 7-10 business days to ship. We were past 10 business days at that point. I contacted them again the next day and received the same automated email. I waited a couple days and contacted PSA again and was sent the same generic email response. At this point they're basically impossible to get ahold of and when they do respond its the same automated email reply. This continues until 1/28 when I was told that "your information has been sent to the proper department, in an effort to have your order shipped as soon as possible". After receiving the above response I contacted PSA the following day to get some kind of update, hoping for an estimated shipping date. I received the exact generic email response I had received before. It's been over a month (20+ business days) since I made my purchase and I am unable to get any update or reason as to why my order isn't shipping. They gladly accepted my money, now I would like my order to be shipped.

Palmetto candles my order nearly 2 months after placing it without any contact or explanation! I ordered a lower receiver from Palmetto State Armory on December 6th. I then Got an email 3 days later from Palmetto State Armory saying the FFL license I chose (which they already have on file) has expired, so I need to have him email over his information. I contact FFL and they then sent over their information to palmetto. I then send Palmetto State Armory state armory an email personally telling them it was sent, but got no reply from them as to whether or not it was received. Over a month goes by with no word from Palmetto State Armory. I tried calling on two separate occasions with no luck. I was on hold for over 45 minutes twice with no answer before finally giving up. Twice, and on multiple days! Then I decided to email and ask what is going on with my order? They reply back saying the exact same robot email, that my FFL choice has an expired number, and to have them email over theri information. What the heck? If they didn't get it a month ago, why couldn't they say that when I replied saying the FFL should be sending over their information? There was no communication at all from Palmetto State Armory. I am now contacting my FFL a second time asking to send the information over. FFL sends it. And this time it's confirmed because they even ask if they (my ffl) want to become a dealer. I now contact Palmetto State Armory via email since it is impossible to reach them by phone, and told them the FFL information has been sent and to call me to confirm it's been sent. I then, for the 3rd time, get an email saying the same robot response about not having my FFL's information. I couldn't believe it. I call my FFL a 4th time. FFL emails back Palmetto State Armory mentioning my name and my order number. This was 1/28. The next day, on 1/29, I notice my order has been canceled by Palmetto State Armory. They canceled my ordered for no reason or explanation, and have not refunded my money.

FNX .45 ACP Tactical shipped without magazines I did a google search for the FNX .45 ACP Tactical 15 round with night sights, handgun and Palmetto was the fist online store that had it in stock. I clicked on the link and it brought me to the add to kart page. I looked over the site to see if there were any restrictions. *** only allows 10 round mags for rifles and handguns, however most mags that are above 10 rounds can be pinned or plugged by an FFL. Since I did not see any restrictions on the buy page I placed the order on NOV. 23rd 2020. At no time did I receive an email other than my order was placed and that my order has shipped. No indication from them that they were keeping the mags. My FFL received my FNX on Dec. 7th and informed me that the item was incomplete. the 3 mags that FN supplies were not there. I called Palmetto and explaind my situation, I was told that they WOULD NOT send the mags, even to an FFL, they WOULD NOT supply different mags, they WOULD NOT refund the price of the mags, and they REFUSED to let me speak to a supervisor. I called back a 2nd time to have the mags I paid for shipped to another state and they refused to do so. They stated it was not their responsibility to inform people of their state laws. I told them that *** allows mags to be plugged or pinned and they continued to ignore what I was saying. The gun retails for about $1349 MSRP. FN America ships all handguns with 3 mags. I paid $11299+tax and shipping for a total of $1297.62 Each mag retails from $44.99 to $49.99 depending where you shop. The total cost of items not received is $134.97 Not only did they charge me full price and keep items, I know they will turn around and sell those mags for %100 profit. They sell FN mags on their website. Their terms of service is buried on their homepage wich they kept referring me to. I finally found it after about 30 min of scouring their site. To me this is unacceptable practice and theft. as I stated at no time during the purchase was I notified about restrictions or terms.

Wrong product was sent to me twice. I ordered a 110 round drum magazine for my 22 rifle. The drum magazine I received from Palmetto State Armory was not the correct magazine. I contacted Palmetto State Armory and explained the issue. The representative agreed that the wrong magazine had been sent to me so and agreed to exchange for the correct magazine. Palmetto then issued a return label via United Parcel Service. I returned the incorrect magazine and waited for the correct one to be sent. I received the second magazine two weeks later. When I opened the box, the same exact magazine was sent. They sent the same incorrect magazine twice. When I called Palmetto State Armory to explain that they sent me the same incorrect magazine again, they said that I would be responsible to pay for the return shipping to receive my refund. I explained to Palmetto representative that they made the same error twice, and I should not be responsible for the return shipping. I asked to speak with a manager and the manager told the representative that he will not speak with me and that I was responsible for the return shipping because, I ordered the wrong product. I did not order the wrong product the first time or the second time. Palmetto sent me the wrong product both times and the return shipping fee is their responsibility because, they make the error. If I made an error the first time then, why did they send me a shipping label to send back the magazine? Because, they made the error and they told me to ship it back and they would send me the correct magazine. Now, they sent me the wrong magazine the second time and they are refusing to pay for the shipping for a refund. If the Palmetto representative didn't tell me send back the first one for an exchange for the correct one, I would have just requested a refund the first time. Plus, the image of the 110 round drum magazine Palmetto displays on their website (see attached image) is the correct magazine. The 110 round (incorrect) magazine that was sent to me twice does not match the magazine on the Palmetto website. The incorrect magazine that was sent to me twice has a larger feed stem than the correct magazine shown on the website (see image 2) As you can see, the feed stems are two different sizes. I requested the size with the slimmer feed stem as Palmetto has posted on their website. Palmetto failed to send me the correct magazine and should be responsible for return shipping fees.

On June 5th I placed an order on Palmetto State Armory's website for Sig Sauer 10mm 180gr JHP V-Crown Elite Performance Ammunition 20rds and CCI Blazer Brass 180 gr FMJFN 10mm Ammo, 50/box both for a quantity of 2 each coming out to a total of $103.50 being shipped to my FFL transfer of Academy Sports and Outdoors Tuscaloosa on Skyland Blvd. On June 13th, I noticed that the order was still "processing" and had not shipped so because I found ammo locally elsewhere I sent in a request through the website to cancel the order. They responded with"Hello ***,Per your request, your order has been cancelled. You should receive a full refund within 5-7 business days. If you have any questions or concerns regarding your cancellation, please contact us.Thank you for choosing Palmetto State Armory.Best Regards,JamesPalmetto State Armory Customer Service(803) ***@palmettostatearmory.com" Then on June 22nd I replied to the email asking why I hadn't received the refund. I was met with the response below on June 24th. "Hello ***,Could you please provide the FFL's email so we could contact them. The cancellation was not processed correctly and the order still went through. Once we receive the order back at our warehouse your refund can be processed.Best Regards,AustinPalmetto State Armory Customer Service(803) ***@palmettostatearmory.com" Immediately I called Academy sports to see if they had received a delivery and as of June 24th they have not received anything and said they had not received anything this week. Before I could respond to Palmetto State armory I received "Hello ***,We are unable to cancel your order was already delivered before you requested cancellation on it. Your order was for loaded ammunition. Per our Terms and Conditions, All sales of firearms(after transfer), loaded ammunition and clothing are FINAL. NO RETURNS...NO REFUNDS. If you have any additional questions or concerns, please let us know.Best Regards,AustinPalmetto State Armory Customer Service(803) ***@palmettostatearmory.com" The order has not been delivered. I never received a tracking code like they said I would whenever it ships and I have not received the refund they promised. It seems like they made a mistake on their end and are unwilling to correct it. I have filed a claim with the credit card company and it will go through on the 29th of June. Thank you for your time. Please assist me with this matter. Product_Or_Service: Ammunition Order_Number: XXXXXXXXXXX Account_Number: [protected]@gmail.c

Gun delivered to wrong address even after the dealer has sent them his new FFL paperwork multiple times and they have no I person customer service On August 1st I purchased a pistol from PSA after my local FFL suggested them. When I told my local FFL dealer everyone appeared to be sold out he told me that he didn't have any in, but suggested contacting PSA because they send him their firearm info near daily. He stated he was pretty sure they had some. He said that his information was in file with them already and as he had changed locations he faxed them his new FFL with the current address and information. I ordered the firearm off PSAs site that night, however when I chose my local FFL dealer who was in their website as a preferred dealer it showed his last address. I tried to call PSA but every number I called was a recording and didn't offer me any chance to speak with a real person. I went by the dealer again who was surprised they had his old address and said he would attempt to call them and send them the FFL documentation again. On August 7 UPS showed the firearm was loaded onto a delivery truck and out for delivery. A few hours later UPS said they were unable to complete the delivery because the receiver has moved. I went by Blue Haven again and they said that their is no way PSA didn't have their updated information because they have faxed it numerous times including a few days ago when I came in to double check. The owner said that UPS wouldn't respond to him and would only respond to PSA so I should call them again because the delivery was probably still on a truck and could still be delivered. Again, every number I could find for them was a recording and wouldn't give you the option of speaking to an actual person. I got online and filled their form out hoping I would hear back before the end of the day so that I could hopefully get my firearm. Unfortunately I haven't been able to make contact with anyone there and have no idea if anyone has read my e-mail on their customer service page. After seeing the Complaintsboard.com complaints on PSA I doubt I will hear anything for a week or more unfortunately. If I had seen the Complaintsboard.com stuff before I probably would never have done business with PSA and now understand why they have a selection of firearms that other dealers don't. I am now waiting to see if UPS can get ahold of them although it's doubtful which means my firearm will probably be sent back and the order cancelled along with a restocking fee. I was excited as this was to be my new duty weapon and will have to let my coworkers and the veterans that I served with know about the poor service. At this point I probably would have been better to wait for new stock to get in at one of the local firearm dealers.

Defective AR-15 Lower Receiver and defective Carbine Buffer Tube I purchased a stripped AR-15 Lower along with other parts to complete the build. Once it was delivered to my FFL I immediately noticed a chip on the outside of the magwell. After getting it back home once I cleaned all the heavy oil off I noticed heavy milling marks on the receiver which I was willing to accept until I got started with the build then I realized how bad the quality truly is on this lower. The safety detent hole that was drilled in the receiver was offset and caused the safety selector to not properly index with the Safe / Semi markings and the selector was hitting the stops on the receiver. Also the holes drilled for the hammer and trigger pin were rough and badly chipped. It almost looks like this lower was milled in someone's basement that's how bad it is. The carbine buffer tube they also sent me was dinged up and chipped and that would not properly index when trying to install, it would either fall short of the buffer retainer or overrun it. The only way to properly index it was to file a small notch so it would properly retain the buffer retainer. Within a few days after getting everything I ordered from PSA since they sent a few things individually I contacted their customer service and waited for 45 minutes until I was able to speak with someone who was pretty much unhelpful and explained I should send a message and pictures using the message option on their website. I did exactly that several times with no direct response on how they would resolve this issue. I've tried to be patient but as time goes on I don't see this getting resolved. I wanted to know since they claim they manufacture their own lowers if they could destroy this one once received and provide me with a new lower with the same serial number and direct ship it to me to avoid additional FFL fees at my expense. I can't even get a response from PSA other then the typical automated response. I can't get them on the phone and they are not making any attempt on contacting me with a resolution to this issue. I ordered a lower last year which is by far supperior in quality and finish and this one I recently received was suppose to be the same lower and it's clearly not, these two lowers have different roll marks and forge marks which clearly shows it was made by to different companies. The hole for the bolt catch pin and trigger guard are out of spec it took no effort to slide the roll pins in. This lower receiver is so poor in quality I've never seen one this bad and I've had some rough Colt's. This lower looks like it was truly milled in someone's basement. This has been my second time as a customer with PSA and it will be my last. This lower should of never made it to the anodizing process with all the defects it has which shows PSA quality control is almost non existent. I like the fact PSA wants to arm everyone but you don't sacrifice quality to the point where the firearm is so bad it's unreliable. I only wanted the defective items replaced, but I can't get a real person from PSA to take the time to help an existing customer, they seem to busy completing orders for new customers to worry about issues with existing ones.

PSA took my money, then gave me the run-around regarding my chosen FFL, and now is ignoring me and refusing to ship. On 6/26 I paid for a rifle from PSA and selected my FFL of choice from their list (the payment was processed exceptionally quickly). Following this I was told that my FFL needed to update his information with PSA, and so an attempt was made to submit the documentation through their help page on their website - which showed an error message every time and refused to accept any attached documents (which is the page's express purpose). I attempted to contact PSA by phone and found a recording which instructed me to use the website (which doesn't work) and then hung up on me. On 6/27 I found an app which allowed me to send a fax via the internet and sent the FFL-holder's Letter of Authorization from the ATF which allows him to continue to conduct business until the ATF completes processing his FFL renewal (a letter which remains valid for 6 months, after which the FFL-holder will either receive a new letter which is valid for another 6 months or his renewed FFL, whichever comes first - information which is included in the LOA). I received no reply or acknowledgement of any kind. I finally decided to try sending just a message through PSA's help page telling them the the page would not accept documentation. On 7/02 I finally received an email with an address to which my FFL holder could send his documentation (which was done immediately). Two days later I received a second, almost identical, email (without any acknowledgment whatsoever of my previous reply or the fax that was already sent) requesting a copy of the FFL. That same day a reply was sent including the expired FFL, the LOA allowing the FFL-holder to continue operate (which had already been sent to PSA twice without acknowledgement of any kind), and the business card of the ATF investigator in charge of processing the FFL-holder's renewal. On 7/06 I received an email informing me that due to a "company policy" they would not ship my rifle (which I paid for ELEVEN DAYS prior) to the FFL-holder because the LOA was due to expire in just over two weeks and demanded a new letter or the updated FFL (I strongly suspect that this was simply a stall-tactic because they had probably already sold the rifle which I paid for to someone else and were, once again, currently out of stock - which I'm fairly certain is illegal). After very nearly losing my temper and hurling my laptop out of the window, I allowed myself two days to cool off before, very politely, informing PSA that I would not comply - Firstly, I have no influence whatsoever over when the ATF chooses to send the new LOA. I informed PSA that the LOA was currently valid and would continue to be valid for another two weeks - more than ample time to ship my rifle - and that they had no valid reason not to honor it. At this point (7/08) I informed PSA that they could either ship my order in a timely fashion or give me my money back. Seven business days later (today) and I have received neither a reply nor a refund and my order still has not shipped. It would appear that PSA intends to simply ignore me until the Letter of Authorization Expires so that they can, again, demand a new one - a scummy approach to customer service if ever I saw one. I have been nothing but cooperative throughout every step of the purchasing process and have given PSA everything which they asked for and more. In return I have been ignored, treated like trash, and basically been given the run-around and I have officially had enough. I realize that with demand for their products so high right now PSA can obviously afford to not give a rat's-*** about customer satisfaction (they can't make rifles fast enough to keep up with demand), but if I ever came close to treating my customers like this I would not be able to look at myself in the mirror. PSA should be ashamed of themselves.