MidwayUSA
reviews and complaints

As I delve into the reviews of MidwayUSA, it becomes evident that customers have had mixed experiences with the company. While some praise the promptness of their service and the wide range of products available, others express dissatisfaction with issues such as delayed shipping, poor customer service, and discrepancies in pricing. It's clear that there are areas where MidwayUSA excels, but there are also areas that need improvement to ensure a consistently positive experience for all customers. If you decide to shop with MidwayUSA, it may be wise to proceed with caution and manage your expectations accordingly.

I've been noticing that MidwayUSA seems to be skimping on how they package their items lately. The last couple of orders I got were just tossed into plain old cardboard boxes without any padding, bubble wrap, or anything to keep them safe. After the first order came like that, I called them up to complain, hoping it was just a one-off mistake. But then my second order arrived on the 9th of July, and it was the same deal – no protection at all. I got on the phone again, this time with a guy named Scott, and I even sent over some photos to show them what I was talking about. Honestly, I'm thinking I might not buy from MidwayUSA again. There's plenty of other sellers out there who actually look after the stuff they're sending out to their customers. I've attached some pictures to show what I mean.

I've been shopping with Midway for over a decade but lately, things just ain't what they used to be. I ordered some ammo and had it sent to California, put in all the FFL shipping details like you're supposed to. Then I wait around for 5 whole days and my order's still just sitting there 'processing'. So I get on the phone, hang on the line forever, and when someone finally picks up they're like "oh, we had to cancel your order 'cause we gotta enter the FFL info ourselves, but hey, I can place that order again for you right this second." And then they expect me to just fork over more cash, without even telling me when I'd get my money back from the first order. Plus, they're saying it'll ship next week when I was supposed to have it today. Not a single word about a discount, faster shipping, nada. Just a "sorry" and that's it. I've been loyal for 10 years, but there's plenty of fish in the sea, and it looks like it's time for me to throw my cash to someone who actually wants it. So long, Midway.

So I ordered this Hornady auto charge pro from MidwayUSA cause it was on a good sale for like $280 even though it was backordered. Then outta nowhere, this morning I get an email telling me they're canceling my order. I was like what? So I call them up to see what's up and they're all like we tried to reach you but you didn't get back to us in 48 hours. I'm checking my emails, both my main one and the spam, and there's nothing from them except the order confirmation. No missed calls or voicemails either.

I call them again to tell them this and they're just like sorry, can't help you cause you didn't respond in time. They could totally see I bought it when it was on sale but now they're saying I gotta buy it at the full price if I still want it.

Honestly, it feels like they messed up on the sale price and now they're trying to backpedal. I wasn't having it, so I just went to Natchez shooter supply and got the same deal there. After this, I'm thinking twice about buying from MidwayUSA again.

I’ve been ordering from this company for years with zero problems. I have ordered a variety of items from their store. Each item I have ordered required careful attention to detail...as at one point I was building something that required precise data. The item selection is solid. Due to current historical times, availability may be limited. What they do offer is not gouged extremely (if you are looking for ammunition). I am thankful for their business. It is nice to have a variety of quality stores to shop. As a consumer, you must do your research before buying...that’s one of the biggest responsibilities of making purchases online...since you aren’t going physically into a store. If an online store’s information about a particular product isn’t fully satisfactory...if you are able, go to the manufacturer’s website and obtain the pertinent info. I personally do that if details are vital to my purchase. I would definitely recommend MidwayUSA to friends...unless they want specific ammunition calibers (hah). Kidding of course.

Midway needs to temporarily not accept new orders unless dependable shipping can be assured - apparently there is a huge amount of panic buying that Midway USA cannot handle. Business must be good despite the chaotic situation . Midway selected USPS to deliver my item via priority mail & charged $44 - it never arrived. USPS does not have a clue about it and will not respond to my inquiry. Contacting Midway is a frustrating experience taking days using email; Midway has shut down telephone & "chat" contacts. Other companies selling similar items always respond within 24 hours. Future purchases will involve paying extra for reliable shipping or skipping Midway to take my business to a competitor that uses FedEx or has free delivery to a local site. The current demand for shooting sport items has shown MIdway management as inadequate & slow. When the current panic buying mess is history I will remember the good companies and if Midway remains it will be my less than 1st choice. I intend to dispute the $44 charge with my credit card company - non delivery & inability to contact.

Midway is a great company usually but they play into the Covid excuse for poor customer service and cling to it like a corporate pit bull. Do not expect anything you order using the free USPS shipping to actually show up in a timely fashion. Midway is useless to help you if your $500 order is apparently lost or stolen , they will just recite a script of talking points. Absolutely horrible ship times with the free shipping and no support. They choose to use USPS and are selling you this shipping product but refuse to stand behind the product they are selling you. Do not order using the free shipping they are selling unless you are very patient can afford to have your funds tied up for weeks waiting for shipment. They will not help you until the USPS says your package is lost . The tracking provided is worthless and again , Midway will not even have a conversation with you about where your money and product is after weeks of no tracking. My advice to always use a credit card that makes it easy to stop payment on your order rather than a debit card. It becomes Midways problem that point.

Probably the only company in the world that doesnt know how to ship something to a shipping address not a billing address. Why even have the option to fill out shipping billing address? God forbid people work out of town. They have no problem taking out the money from your account. 6 days I waited to hear something , I got a confirmation email but that was all. No your order was cancelled email. The man helping was very condescending. And rude. A whole lot of mmm hmmms Its 2022 I know other companies that have their system set up where if they cant ship to that state for whatever reason, your order wont go through. Get with it. You wasted my time, I could of ordered from another company had they got back to me in a timely manner. I travel all over the country for work and have NEVER had a issue ordering stuff and my billing and shipping address not matching. I have had the order placed on hold due to suspected fraud and once I reach out its cleared up.. its bad business to process a order send a order confirmation # then not alert the customer of a issue. I wonder if they ever would have let me know, if I hadnt reached out.

WARNING: They re-sell used returns as a NEW after "inspection" and want to charge you for return and replacement (promised to refund somewhere in a future).Long story short: I bought new item, MidwayUSA sent me used one, somebody's return. Dirty, in a grease and with signs of installations. MidwayUSA refused to replace or return without additional payments from my side.So, once you return defective/used item, MidwayUSA "inspect" it and, if it is not too damaged, just returns it in a stock and sells to next unlucky guy. I was this unlucky guy.I contacted support and they told me next:- no guarantees that I'll get replacement, they are not going to send me replacement until original item comes to them and they "inspect it" (returning back in stock, I believe, for the next unlucky guy)- they will not pay for shipment back, I have to pay for the return shipment - if I want to guarantee replacement and get replacement sooner, I have to pay them again full price - they will refund return cost and replacement somewhere in a future I believe that this is illegal practice and considering chargeback through my bank and also filing a complaint to small claims court.

DON'T order from them. I am so frustrated with MIdwayUSA. As other people have stated and filed a complaints on their customer service, they have failed. I placed an order and was given a tracking number that says the item was already delivered somewhere else. I was told that USPS was reusing old tracking numbers and it will update within 24 hrs. I was told this 3x times and it still shows my package being sent somewhere else like a SCAM! I still HAVE NOT received my item and have no idea how/when/if Midway actually shipped it. I bought it IN STOCK cause I know there are delays due to Covid, but this is not it. They are not answering their phones and chat has given me the wrong information 3 times without anything to compensate or help me. I am not ordering from Midway again. How can I trust that I will receive my item when they have told me conflicting information 3 times?!? This say customer service is their #1 priority, however they don't seem to care or make up for any issues that customers may have. There are other places to buy items with better customer service. Even if something went wrong, at least they try to make up for it. MidwayUSA doesn't care at all.

Unfortunately, Mr. has turned over operations of Midway USA to someone who feels their are enough customers in the US, that provide reasonable and quality customer service and quality products is NOT REQUIRED. Currently, I have a $200 order which has been lost by Midway USA for more than 2 weeks. They refused to allow cancellation. They replied to my email, after they didn't answer their phones, with an email saying they are no longer answering their phones and they would respond via email. It has been more than a week and they have not responded by email. At this point I am forced to file a FRAUD CLAIM against them, cancel the form of payment used and have the card company issue a new card... very disappointing. My last order was delivered 2 weeks late the product was completely destroyed by Midway USA, long before it was packaged and shipped to me, they told me that they could not guarantee the quality to be any better, and they refused to exchange the product. People should not do business with Midway USA until Mr. terminates the current President of the company, replaces the existing Operations and Customer Service Leadership Team, and fully retrains his Operations and Customer Service workers.

Midway ships fragile items in big white mailer BAGS. Big unpadded white bags. I ordered an airsoft pistol & loose packed magazine that has a delicate plastic feed tower. It got bounced and banged up from *** to the west coast. I didn't open it and just requested a shipping label so I could return it. They told me they attempted to take $1 off my credit card "to make sure the account was still active" (which is stupid, who does that?! I'm not buying anything I just want a refund!)... and they threaten that if they can't extract that $1 within 48 hours (like a ***!) you get stuck with ***MIDWAY MONEY***... And during this 48 hr period they IGNORED me for a full 24 hours (this was during the week, not the weekend...) No thanks, ***, I don't want your GD midway money. So, now it's gonna be an even longer wait for them to transfer my money from their funny money to my credit card account. HORRIBLE. THE WORST CUSTOMER SERVICE. *** does similar *** The est. delivery time gets extended all the way out to 5 monthsand they give you the runa round anddrop the ball as a way to punish you if you cancel an order. Then they lie and try to make it sound like it's your bank that's to blame. Paypal said *** didn't cancel or void the transaction and that causes the refund process to take longer. *** is a sister company of *** and will take your money on stuff they don't even have in their possession.

Great place. Not sure what everyones mentioning down here. I had ordered a giant bottle of slip 2000. Like huge, I'm talking a giant spray bottle. $50 worth. I'm not sure if it was the heat or the tossing around during shipping. But the thing is, the bottle popped open. So I fished out my contents in a package filled with lube. *** But I digress, I emailed them pretty unhappy. (They weren't taking calls). They got back to me the next day, they said if anything was damaged. I said no but that if I had ordered an optic or something EXPENSIVE and it was covered in lube I would've been HEATED. So I asked them to take into consideration the methods of packaging for future orders. They asked if I would like another bottle, I said that seemed excessive but that a small bottle would make up for the amount loss... well, they sent me an entire spray bottle again. For free. They shipped it the same way which kind of irritated me. But, AN ENTIRE BOTTLE FOR FREE. They far overshot the compensation. So I got lube for days (***). Before that I ordered some new 1911 grip bushings. All of them worked but one. So I held onto it and told them that there was a visible bur on it outside the packaging. Figured they would make me return it and pay for it. But I didn't care I wanted my 1911 back in action. They replied the next day said no worries dog we got you, and shipped it then and there. Didnt ask for a return or proof just shipped another. Really great company. Highly recommend.

Do not buy anything from MidwayUSA because you will be highly frustrated and disappointed. I bought a pair of binoculars from MidwayUSA on the 15th Dec 2020. They shipped it out, and it did not arrive. I followed the tracking number I received and the package was stuck with no further information. After calling and waiting in line to get a rep which took forever, I finally talked to a rep online and did a reorder. On 27th Dec the new order was sent out, and for some reason I was notified by UPS that they package was damaged in transit. I called Midway, and their phone line did not work. After several hours I tried again, and finally got through. I talked to a rep and he told me that the order from 15th Dec would be arriving by 6th Jan and the order from 27th Dec would be cancelled because of the damage, so I waited based on his response. Unfortunately, the package did not arrive. I got online and talked to a rep on 7th Jan. I placed a new order, and it was received on 11th Jan. However, UPS box was damaged, and the binoculars box was damaged too. Sadly, the binoculars box damage was not consistent with the UPS box it was carried in. I called Midway, and this time, their phone line worked, and I had to wait to talk to a rep. After explaining what I received, and with pictures to prove it, her response was that Midway does an inventory check before items are shipped out so apparently that's why the box was compromised. I find it strange for any person to do an inventory check by damaging the box that a product is in. MidwayUSA lacks integrity, and has terrible customer service. NEVER SHOP AT MIDWAYUSA!

I ordered several boxes of ammunition from Midway on 2/24/2022, including several boxes of #1 buckshot for hunting with. I received a shipping number, and within 2 days was notified that the package was lost or otherwise not trackable. About two weeks later on 3/11/2022, I called Midway to inquire about the status of the package. I was told the package had shipped but beyond that they couldn't see anything other than to tell me it appeared the package was lost. The Midway rep then checked and saw that some of the items I ordered (including the #1 buck 12 gauge ammo) was no longer in stock at Midway, so they couldn't even re-send the items, they said they would just refund me instead. I said that was fine, and shortly after purchased the same exact boxes of ammo from a different online vendor, which arrived by the following week. Shortly after the competitor package was delivered (within a week), the mythical long-lost Midway package arrived, looking like it had (literally) fallen off a truck and been ran over. The package was beaten up, cardboard dented in, and CAKED in dirt or soot. Yay! Over the next 6 weeks, I would use some of the ammo from this package to pattern my shotgun at the range for hunting season. Today (5/13/2022), I received an email from Midway saying that if I don't return the package w/ all contents in 10 days, my card would be re-charged the full cost of the original package. Called in & they told me there's nothing they can do & I will need to pay, despite the package showing up partially damaged & 8+ weeks late & I already bought the items needed from a competitor thinking the package was gone for good. If a package doesn't show up, better freeze your card in case they decide its on you as the buyer to pay for it.

I attempted to purchase two boxes of ammo. Two boxes is the limit they will allow one person to purchase. Next page on their site said if I purchased $49 more I would get free shipping. One box was more than $49 but I can only order two boxes, long story short over an hour later I finally figured out that ammo was not in the offer. But they offered it to me. I didn't purchase because I wanted free shipping. I figured a good company would stand behind their offer and even be grateful I found a flaw in their system. I contacted customer service and had her follow along with me step by step as I tried to buy the ammo, she saw every screen in the process and she totally understood and agreed with me that free shipping offer was confusing and deceptive. This was not something she could fix, this would require software changes. I knew this, I was just happy that I was talking with a person who was going to follow thru and make their service better. I was trying to show a friend of mine the confusing nature of this incident and I noticed the website changed. I can't help but feel responsible for this and Candy should be commended for following thru and getting the problem fixed.That should be that and everyone should be happy right? but you know this took over an hour for me to figure out, more time with customer service, and still more time writing this review. All I wanted was the free shipping that was offered to me on a purchase of over $100. The supervisor wouldn't authorize this. What is wrong with this person! Forget the fact that I just brought to light a problem, that would have been a nice way to say thank you. Instead let's remember the free shipping WAS OFFERED TO ME. Midway never offered me a thing for the time i spent on this and not even an apology.

This was probably the worst online shopping experience I’ve ever had. I placed an order on July 22, 2020 with expedited shipping and it gave me an eta of July 24, 2020. Now within hours of my card being charged there was a shipping label printed and I got the update via email that my package was ready to be shipped, now once the shipping label is printed they no longer allow you the option to cancel the order regardless of whether or not it’s left their facility. So throughout the next day I was periodically checking the UPS website for an origin scan via the tracking number provided by Midway, needless to say It was never updated with an origin scan. So I waited until the next morning, Friday July 24, the estimated day of arrival and I contact Midway to find out what going on since there had been no update since the label was created. Considering the fact there was a label but the package still hadn’t left their facility I smelled something fishy. I was assured the package had been acquired by UPS and should expect delivery on that Friday. So I then reached out to UPS and they assured me that based on my tracking number, that package had never been in the hands of a UPS employee. So I then went back to Midway to request a refund only for expedited shipping and was told I’d have to wait until the end of business day to see if the package shows up. Obviously it did not. So I go to their site to utilize the “customer service” chat only to find out they don’t offer customer service on the weekends which forced me to give them more time to sort things out on their end. Now here I am Monday morning, July 27, and they don’t know where my package is still claiming it’s in UPS’s possession, and UPS is claiming they never got it. And Midway won’t issue me a refund. Now idk about anyone else but if I was in midways shoes and a customer purchased something from me which I then had to pay to have shipped and the parcel service I paid for delivery is claiming to have never received it, I as Midway would be working diligently to figure out what the hell is going on. That shouldn’t fall back on me as the consumer. I help up my end of the bargain when I made my purchase, I shouldn’t have to fill my order, ship my order, track my order, and deliver my order. This is ridiculous. And the only solution they’ve offered is to wait and see if it “shows up”.

I work in customers service and I have never treated a customer the way I was treated today and by several different people in their customer service department at midwayUSA. My husband was refered to their site as he has been for years searching for the muzzleloader that meets his expectations. We went onto the site and saw a black Friday in September sale they had going on so he browsed the page and found the gun he would like a cva optima muzzleloader with thumb hole stock and 28 inch barrel so he put it in his cart and continued to look at it for quiet a while and then finally bought it... when I recieved the confirmation of his order it was NOT the gun he had in his shopping cart nor the one he wanted so before it shipped I sent and email with our concerns considering all over the website it says NO RETURNS on muzzleloader. My email went unanswered so I called the following day before it shipped and was told that we would have to send it back meanwhile it hadn't even shipped yet also yet again pay for the return shipping then wait for the refund and then repurchase the gun he wanted. We didn't even want the refund we just want the gun that we did order. So I called again when we got the gun and went through the whole thing again this time I was told that it was our mistake not a mistake on their part which it wasn't because you put the item you want in your shopping cart and purchase it from there (leaves little room for error) also it was the only muzzelloader gun on the site flier for sale the lady I first talked to basically kept telling me they absolutely don't pay for return shipping when I said IF I PAY THE SHIPPING AND SEND THIS ONE BACK are you going to send the gun we ordered I was told no because I was wrong it was my mistake.. so I asked to please be able to speak with a supervisor or manager and she put me on with a lady from the "escalation" team only thing escalating was my blood pressure cause I tend to remain a pretty pleasant person so I again explained the situation with her and about my email before everything that went unanswered and she told me i never sent an email which I can pull up and see that I most certainly did send one and that the only thing they can offer is my money back if I send the gun back she said to me that if I send the gun back expecting to get the gun we wanted they would just send us this gun we don't want back to us! Seriously don't waste your time ordering from them it's really very unusual the way they handle their customers. Very poor customer service I will be telling everyone in know never to order from there. Very rude horrible services.

BAIT AND SWITCH by MidwayUSA. (Midway USA) I received my package/order and it’s not what I ordered. The page where I bought the items showed an image of the Juliet 3 with the title, image and description of the Juliet 3. I received the Juliet 3 Micro, NOT the Juliet 3 that I paid for. This is completely unacceptable. A typo would be getting a minor detail wrong, but MidwayUSA company substituted and shipped an entirely different product than what was advertised in the title, description AND the images. I have documented the entire original post and now the listing has changed completely to reflect the "Juliet 3 Micro combo” which is not what I ordered when the original listing was for the Romeo MSR and Juliet 3 combo, NOT the micro. “The typographical error does not protect them from legal liability. For example, here are the relevant clauses for consumer protection laws in Texas. The DTPA makes many practices illegal without requiring proof that the defendant intended to do something wrong or illegal. The consumer is not required to prove that the defendant ": intentionally" or "knowingly" violated the DTPA. This makes it easier to prove a violation of the DTPA, and provides a strong incentive for sellers of goods and providers of services to refrain from engaging in the prohibited acts and practices. Advertising goods or services with intent not to sell them as advertised. This section prohibits advertisers from using misleading advertisements to attract business. Perhaps the oldest technique of this kind is the so-called "bait and switch" -- a seller advertises a certain low-priced item but when a customer tries to buy that item, the seller talks the customer into buying a more expensive item by claiming that the lower-priced item is out of stock or is inferior. Advertising goods or services with intent not to supply a reasonable expectable public demand, unless the advertisement disclosed a limitation of quantity. This section is designed to prevent one of the main methods by which unscrupulous sellers have employed the "bait and switch" technique. Some businesses advertise a certain product at a very low price, when in fact they have only a limited quantity of that product in stock. For example, a consumer enters a store specifically to purchase the advertised item ("bait") and the sales clerk tells them they're out of the item and suggests ("switch") a better product that just happens to be available. Sellers can avoid liability under this section by advertising the number of items on sale, or by indicating that quantities are strictly limited and that purchasers will be satisfied on a first-come-first-serve basis Midway definitely pulled a bait and switch here. They refused to replace the Juliet 3-Micro with the Juliet 3, they are now guilty of advertising goods/services with intent not to sell them as advertised. They also definitely did not procure a reasonable supply for demand. In fact, I think they had 0 stock of the advertised product to begin with. On top of that, they do not indicate that quantities were limited and satisfied on first-come-first-serve-basis. The typographical error statement isn’t valid here in Texas, not only do you not even need to prove intent to mislead, they've already exhibited all of these other fraudulent behaviors. They are blatantly in violation and would almost certainly be legally liable. Lastly, they deleted my reviews and other's reviews from their website exposing the 'bait and switch.' I will never order from MidwayUSA again due to these tactics of trying to sweep this whole thing under the rug like it never happened and fixing the situation but only trying to hide the truth, MidwayUSA / Midway USA is operating extremely shady and scammy in a fraudulent manner regarding this situation and I gave them more than enough time to try and offer an appropriate resolution.

I don't know what happened to them, but they've gone way downhill. I used to buy a lot of reloading supplies from them and never had any issues. About a month ago I ordered two tins of pellet/slugs for my air rifle. They charged me more for shipping than I've ever paid for shipping pellets (and I purchase a lot). I would have ordered them from one of my other normal retailers, but there not available anywhere else. It took the order 9 days to arrive, and even though they said it would be shipped via UPS, they ended up being delivered to my mailbox. When i opened the mailbox, I saw a plastic shipping envelope. I was thinking what's this, certainly they didn't ship 2 tins of lead pellets in a plastic bag! But, sure as heck, that's what they did. Now, like I said, I order LOTS of pellets, and every one of my previous orders has been shipped in a heavy box and well packed to protect the pellets from getting damaged. They all know that a pellet that is damaged will not fly straight. Well, before I even opened the plastic bag, I could tell that the tins were completed hosed, they were not even round anymore. I was standing on the lawn when I opened the bag and when I did, probably 1/3 of the pellets from one of the tins fell out of the bag into the grass. Since I'm recovering from shoulder surgery, I wasn't about to bend over and start digging for them. I went inside and tried to call their "customer service" only to be told that they're overwhelmed with orders due to the epidemic and can't staff customer service but to call the general line. REALLY?! you're telling me that you're making so much money off the pandemic that you can't afford to staff anyone for customer service? are you really whining about making too much money?! So, I tried to call the main line, and after being on hold for 20+ min, I was told that they were too busy to answer my call. So, I ended-up writing 3 separate emails, one to their president and 2 to the general customer service address. A few days later I got an email response from someone stating that "our president reads every email sent to him but in some cases he has me respond" , Yeah right, I seriously doubt he ever reads any emails, but has his lackies do it. He told me they'd be happy to replace the tins, but I needed to return them. I explained that I couldn't drive and that I was caring for my girlfriend who was just out of the hospital and needs 24/7 care. I emailed back-and-forth with several people trying to explain that there's no way for me to ship them and that this whole order was less than $20 (the shipping was more than the pellets), why bother shipping them back, the shipping would cost more than the pellets are worth. They told me that they needed to see them to confirm that they were actually damaged. I had already sent them several pictures of the tins and the destroyed packaging, and you still need to see them? After two weeks of back-and-forth I got a call from a guy who said he was some head of customer service and that he had read through all my history and that they normally don't treat customers that way and expect them to return inexpensive/damaged items. He said he would send out replacements that day. I told him if they were going to send them in a plastic bag again, don't bother because they won't be any better. He said he'd take care of it. A little while later, I got an order confirmation, and of course, they only shipped one tin. So, I called back and explained that I ordered 2 tins but only one replacement had been shipped. She told me she'd send another out, and I explained the same thing to here as I did to he customer service guy, don't bother to ship them in a plastic bag. She spent several minutes typing some notes to make sure they were well packaged. A few days later, I saw this useless delivery guy walk up my sidewalk and toss two plastic bags from about 15' towards my front door. Both bags looked like they had been tossed off a 1,000' cliff and banged off the rocks all the way down. The tins weren't quite as bad as the first 2, because the first 2 banged off each other the whole 9 days it took to get here, but they we're still completely messed up. So, now I have ~ 3 1/2 tins of useless lead that I'll probably just melt down to make fishing weights. I'll surely never order anything from this place again. I couldn't be more disappointed. They claim to be too busy because the orders are overwhelming and they're too busy counting their money to actually take care of customers. I'm so sick of businesses using the pandemic as an excuse to not answer phones, or have any type of customer service. If I could leave negative stars, that's what they'd get, but you have to click at least one to be able to write a review.

So I spent like $82 on stuff at MidwayUSA, plus there was $8 in tax and another $9 for shipping. They had this $10 promo going on which was cool cuz it pretty much covered the shipping cost. But then I ended up returning everything I bought. They charged me $6 to send it back, which I guess is okay, but then they didn't refund me the $10 promo. That didn't seem right to me. So when all was said and done, I only got $73 back. Kinda feels like they're not playing fair. I'm thinking I might stop shopping with them.

I got charged 8 bucks for shipping on a tiny 2-ounce part and it's been over a week but it's still not here. They sent it through UPS first and then switched to USPS, but the tracking number doesn't work with either one, so I got no idea where my package is at. I'm just hoping it turns up at some point. Nobody seems to know where it is, and so much for their so-called Nitro Shipping. This ain't the first time I've had issues like this. I think I'm pretty much done dealing with MidwayUSA after this.

MidwayUSA is not a company I would recommend ordering from again. I had an issue with missing parts from a dust cover I ordered and when I asked them to send the missing pieces (two pieces of rubber), they refused to do so without me removing the cover from the gun and sending it back. This seemed like a waste of time and effort on my part. I would suggest ordering directly from the companies that make the parts or from cheaper than dirt.

I ordered a Sig P365 slide completion kit from MidwayUSA and it was missing the striker safety when it arrived. I reached out to them to get an exchange sorted out. After waiting for two weeks, they ended up giving me a refund instead. They accused me of selecting refund when I know I asked for an exchange – I even got the screenshots to prove it. They also didn't believe me about the missing part, but I've got photos that clearly show the striker safety is not there. Despite all this, they wouldn't do the exchange and they wouldn't even drop the shipping fee if I decided to buy a new one. Really disappointed with how they handled everything, their customer service was just terrible.

My experience with MidwayUSA was not the best. I was looking to buy a DPMS ar-15 upper with a 20" barrel and a 1-9" twist. However, when I received the product, it had a 1-8" twist instead. I was not happy with this and contacted their customer service. Unfortunately, their response was not satisfactory. They told me that the price and specs of their products are subject to change without notice. I argued that this was not a spec difference, as they show different twists for different products.

Eventually, I decided to send the upper back to them. They told me that it would take 24-48 hours to process my request. However, it has been 5 days since I sent it back and I have not received any updates from them. When I contacted them again, they told me that it would take another 48 hours to process my request. I was not happy with this response, as it had already been 5 days since they confirmed the delivery of my product.

Overall, I was disappointed with the customer service I received from MidwayUSA. The lack of communication and slow response time made me feel like they did not value my business. I hope that they can improve their customer service in the future, as I would like to continue shopping with them if they can provide better service.

I placed an order with MidwayUSA on December 15th, 2023, and their website was all about how fast they ship stuff out. But they didn't even get my order out the door for 9 whole days, just left it sitting there before they finally handed it over to USPS. And guess what? I still haven't gotten what I bought. They're over there saying I got my package, that it's been delivered. But when I'm like, "Okay, show me a picture of it at my place or let me see where I signed for it," they come up with nothing. They can't show me any proof. So they've got my money, and I've got nothing to show for it. Now they're telling me the soonest I might get my order is in another 3 days, maybe. I'm telling you, I'm not buying from them again. Never!

I returned merchandise for exchange. They received the merchandise and prepared my exchange items for shipment. They tried billing my credit card for the balance owed (return merchandise cost was less than exchange merchandise cost, difference of $21.07). They used an outdated shipping address (from years ago) which does not match my current address in my account information they have on file. They used an outdated billing address (from years ago) which is no longer in my account information. They attempted to bill an outdated credit card they have on file (which they should NOT as I DELETED that information from my account). I have sent 21 emails to date to every conceivable email address to attempt resolving this issue. I have received 19 auto response emails telling me to contact customer service and 2 emails stating they are working on resolving the issue. I conducted a live chat" with a customer service rep that stated they are having problems with their invoicing and RMA system. His resolution was for me to email the problem to customer service or conduct a live chat with a representative. That was the "resolution" a live chat representative suggested, that I contact a live chat representative. I tried calling them but ALL of their phones are disconnected form outside calls (they DO NOT take phone calls). They are straight up stealing from people and we have NO RECOURSE. Please help.

Ordered few items from MidwayUSA which they have shipped it over UPS. I often take advantage of UPS My Choice to schedule a pickup at their distribution center, as I usually not available when they attempt to deliver. And I prefer my packages not to stay outside. In one instance my package got lost somewhere in the process after I have scheduled a pickup. I contacted MidwayUSA regarding lost package and asked for refund, which they have refused. "Because the package has been modified by UPS My Choice, the package insurance provided by MidwayUSA is no longer valid."Ordered few items from MidwayUSA, which they have shipped it over UPS. I often take advantage of UPS My Choice to schedule a pickup at their distribution center, as I usually not available when they attempt to deliver. And I prefer my packages not to stay outside for a whole day. In one instance, one of my packages got lost somewhere in the process after I have scheduled a pickup with UPS. I contacted MidwayUSA regarding the lost package, but they have completely refused to assist me. "Because the package has been modified by UPS My Choice, the package insurance provided by MidwayUSA is no longer valid." This was somewhat of a surprise to me as nowhere on their website stated about UPS My Choice invalidating the insurance. I contacted UPS, they verified package is lost, but they'd only issue a reimbursement to the shipper and not the recipient.

I purchased goex black powder from midway on October 27 2021. There website indicated they had product in stock. I paid for two one pound containers which totaled 91.29 with shipping. I recieved a tracking number a couple of hours later that UPS shipping label had been created. The tracking status had not changed as of this morning the thirtieth of October. I called UPS and was informed a label had been created but nothing had been picked up by UPS for delivery. I contacted midwayusa and they informed the items were maybe in a warehouse or possibly lost and to call them back in a week or so. I have researched and the product they sold me has been discontinued and the company has gone out of business months ago. They charged me for a item they didn't even possess and will not refund my money. This is not the first time midway has pulled this stunt on me. They don't keep good inventory status because they try to ship things out so fast and for me unfortunately I keep getting stuck giving them money and having to wait weeks for a refund after they took money for a product that they didn't even possess. I would appreciate a speedy return of my funds and possibly contacting someone in management in this company and letting them know that this is not the way business works you just don't take funds and hold them under false pretenses. Thanks for the help and hopefully speedy recovery of my hard earned money. Sincerely ***.

Midway advertised an ALPS backpack for $108.00 retail $199. I searched for weeks before deciding to buy this one. I have plans for next weekend to use it. I got a cancellation the following night stating it was discontinued. I checked the APLS site, and it is not discontinued. I connected to Midway chat due to them not giving a phone number to reach them. The two people i spoke to were rigid and would not consider a comparable replacement saying they could not offer one at the same $108 price. I asked for a manager who was even more rigid. I just purchased over $5000 worth of guns and merchandise yet these, "Customer service" people had not intention on trying to maintain a loyal paying customer. My business with Midway is done unless I'm desperate but I have many places to buy. I have a long reach within the hunting community here in Connecticut, Montana and Alaska where I hunt and was raised in. How dare a company who send out a letter saying they grew during the pandemic and are expanding asking customers to be understanding in delays go ahead and treat me like a red headed stepchild. There's an old saying, be nice to the people on the way up because you're going to meet the same people on the way down, Midway you will see yourselves going down, KARMA baby. Give me a comparable backpack at $108, I will go through the legal channels and cause you many headaches and sorrow. Attached is the purchase from midway, the cancellation from midway and the current availability from ALP.

On 2/17/2021 I placed an online order with Midway USA for a CVA Scout V2 Rifle which showed as available on Midway USA’s website. I received an email confirmation for my order # ***. An hour or so later I went back to the website and the item now said not available which I assumed meant that I ordered the last one. My credit card was charged as pending. Two hours later I received an email from Midway USA with no order number or any information referring to my order, saying that the item was not available so my order was cancelled. Once I again went to Midway USA’s website and saw that the item was available. I called Customer service at Midway USA and the person I talked to said as far as he knew the item was available so I again ordered the item online. I got an email confirmation for order # ***. I used a different credit card and my card was charged for the amount as pending. I kept checking Midway USA’s website and the item continues to show available. Today, 2/21/2021, I received an email from Midway USA saying the item was not available so my order was cancelled. Again, the email did not have any of my order information in it. It seems to me that Midway USA is selling an Item and charging credit cards but the item is not available, never was available, and will not be available, although their website continues to show it as available. As I write this, the item is still showing as available. It makes me wonder how many other people are buying this item and being charged and then getting an email saying not available. Is the item available and why am I not able to purchase it?

I order a crossbow package from Midway USA for $3,125. The package included a hard case to be shipped with the rest of the items that I paid for. Upon receiving the order I opened the package did not see the hard case and sent and email to the store asking for the hard case to be shipped. I also had the scope mounted on the box and sighted the bow in. Two days later I received and email stating that Midway USA would not ship me the hard case that I ordered. Then stated they are not responsible for the shipping Quality Assurance and that I had to go through their distributing company. I replied back that I bought the bow package from them and not from their distributor. Midway USA refused to send me all of the items that I paid for and my only option was to return the bow if I did not use it. Well I did use it as it took two days to get a response for a simple issue of sending me my compete order. I asked for them to send me a gift card so I could order the hard case and I also asked for so of the company's representatives to contact me and I provided my telephone number. I have the email chain and the add that they used show the package as attachments. I have not been contacted in over a week and feel I have given enough time for them to respond to rectify their issue of not providing what their company's website add showed. I am beginning to think that they advertised the full package, dropped the price by $50 for people to but it, and then they don't ship everything and make money off people like me. The hard case price is between $170 - $250 plus Midway USA also charged me tax on that amount. So their business practices seem to be a little shady and my next stop will be the CFPB and the Attorney General's Office for the State of Missouri if this can not be handled through the BBB

I ordered four boxes of .308 Lapua Scenar ammunition from Midway USA, which arrived packed so the boxes were sitting against the shipping box with air bags above it. No damage to the shipping box was observed. All four boxes have half round seals on the flaps which are supposed to tear through perforations to open the boxes. All four boxes had both sides of the lids opened and the corners of the lids torn. Two perforated circles were torn completely around, proving they were opened prior to shipping (photo included). The inner ammuntion cardboard holders had end flaps torn off, more evidence of someone opening the boxes. The inner ammo holder were torn through showing someone had pulled ammunition out. Called *** and asked him if he would investigate why they shipped me opened boxes. I was asked to provide photos which I did. Isabella replied to this long email with 12 photos with (paraphrased), "..I'm sorry... let us know if rounds are missing... I apologize". Obviously, a patronizing reply designed to end the complaint. Called *** (female) "escalation team" and explained that *** asked me for all these photos. She could have cared less. I wasted my morning notifying them of this. They asked me to provide photos and then gave me two sentence email replies patronizing me with no intentions of investigating this as *** said they would. Over and over, this female *** kept saying I could not return the ammunition, being all she cared about evidently. Not once today, did I ask to return the ammunition. Not with ***, nor with Isabella, nor with this woman ***. This company could care less what they are shipping out. Someone in their warehouse is ripping open ammunition. They are ripping the lids open and ripping the inner holders off so they can get to the ammunition and these women could care less. How does Midway have an A+ rating. Lies and a waste of time.

We are a value added reseller to the United States Government. Our business placed an order for an item at the end of last year (a value of $137). We got an email saying the item was shipped and a tracking number and an ETA of 1/2/2020. We forwarded this information to the end user. We didn't hear from end user claiming that he never received item (unfortunately towards the end of the 120 days that Midway USA requires us to complain then the COVID 19 Pandemic started happening and the end users were not working in their buildings so no one noticed they didn't receive the package). When we were notified by the end user we first tried to figure out what happened with the shipping. All of the tracking records said it was supposed to ship on 1/2/20 but nothing after, no confirmation or other information was passed to us. And records online are only good for 120 days so we cannot find out exactly what happened to the product. We reported it to Midway USA to correct the issue. They first said that they would send us a refund in full. Then they sent us another message saying that our complaint was outside their window and they refused. All that we can discern from the information that we received is that Midway USA created a label with that tracking number, it was printed, and then nothing.. I have placed follow up calls to confirm with UPS/USPS to make sure that the order wasn't delivered, but they don't want to work with a 3rd party to give me any more details. In summary, after several attempts to get a refund, Midway claims it is outside their required notification window so they will not correct their shipping error. They also cannot reship this product because now it is out of stock. While normal circumstances may have 120 days may be a sufficient amount of time to inform them of the delivery issue, right now it is not normal circumstances and they should do the right thing and just refund the money for the product that was not delivered to the customer.

Midway USA advertised a product with pictures on their website titled a Stack Rack. However, the product delivered was a different item with a different design but similar name: Stack Rack II. It appears Midway had the wrong photos and description of the item on their website (it is still listed on their website as the original item - Stack Rack. I made very clear at that time that I wanted to return the incorrect item for a complete return - not a replacement. I ended up phoning Midway multiple times over the next several weeks. When trying to return the item, Midway admitted that I did not receive the correct item, but told me that in order to return the item, I would need to return it myself at my own shipping expense, and that they would refund me the money once received (email attached). I explained that this was illegal under federal law, and that Midway was obligated to incur the cost of return shipping due to it being their shipping error by sending the wrong item. After 6 weeks, they finally made arrangements to have the item picked up by UPS. They then posted a partial refund of $141.36 instead of the full $181.36. Oddly enough, there was another charge on my credit card for $141.36 from Amazon - a charge which was never made by me through Amazon, and which was immediately disputed by me through my credit card company. It appears that after trying to get me to pay for the return shipping upfront (illegal), Midway is now only providing a partial refund following their error of shipping the wrong item, and is likewise attempting to re-charge me for the same item again after providing this partial credit, even though the item was to returned, not exchanged. They are also placing charges on my credit card from alternative vendors for charges that were not approved by me (I never ordered this item on Amazon), which is also an illegal transaction. I am seeking a full refund of my entire $181.36, as the incorrectly shipped item has now been returned.

I WAS IMPROFESSIONALLY AND SWINDLISHLYEE DECEIVED CHARGED UNABLE TO EAT BECAUSE MONEYS GONE BY THES SCUMBAG GUN AMMO SHIPPERS WHO BREAK THEBLAW A AXE OR ILL FLIP ON THESE SLIME BALLS Assign New Password Request (10/17/2021 3:14:23 AM) M MidwayUSA You have requested to assign a new password. Note: This email was sent from an outgoing-only email address that is not monitored. If you need assis... Xciia E to [protected]@email2.midwayusa.com 10 days agoDetails man thats Total [censored] u coulda Slipped me Some ammo 9mm n then billed me im a Loyal customer I got people Trying to kill me as a get n as a cripple [censored]TT.. SEND SOME ROUNDS ILL MAIL U A PAYMENT MidayUSA alert iconYour Order Was Successful! Cancel Order | Edit Order Order Number: *** October 17, 2021 Thanks for your business! You will receive an order confirmation shortly at ***@gmail.com, and will receive an additional notification once your order has shipped. Billing Information - *** Est. Delivery: Mon. 10/25 (Economy – USPS or UPS) Cold Steel Trail Boss Hatchet 4.5" 1055 Carbon Steel Blade 28.5" Overall Length American Hickory Han Cold Steel Trail Boss Hatchet 4.5" 1055 Carbon Steel Blade 28.5" Overall Length American Hickory Handle Brown UPC #: *** Manufacturer #:CS-90TA SHIPS FREE with $49 Qty:1$22.99 If you're not completely satisfied with your purchase you may return eligible products for an exchange or refund within 90 days of purchase. For full details please view our Return Policy. As always, you're welcome to contact us if you need help or have questions. For reference, here are our Terms and Conditions. Continue ShoppingSign Out Order Product Total$22.99 Shipping Total$10.85 Tax$2.12 Total$35.96 facebookLike us on Facebook! Get our latest discounts and promotions Follow ***'s posts from the

I ordered a Timney Competition AR-15 drop in trigger and paid $220 for it after tax and shipping. I received a trigger which had clearly been installed and test fired in a different gun (adhesive on the tuning adjustment, signs of wear on the hammer and spring, torn package, no Timney sticker). When I called to ask what was going on, I was told my situation was unusual, but “sometimes this happens,” and that my options were to return the trigger for a refund, or return it for a swap. Against my better judgment I decided to let them keep my money and swapped the trigger. I did ask for expedited or first class shipping on the second trigger, which seemed reasonable enough seeing as they tried to pawn a used part off as new on me, and my request was denied. Fine, whatever, gun parts can be hard to find right now and I really just wanted to be done with this whole process. Fast forward a couple weeks, and the post office has lost the second trigger and says MidwayUSA has to initiate the process to declare the package as lost. Their policy is to wait 17 days after the last shipment update to do this, so as to avoid customers receiving multiple items for the price of one, and there is nothing anyone can do in the mean time. Since they are such sticklers for policy, it is safe to assume, “Don’t screw the customer,” is not one of their policies. It’s already been 23 days since I initially placed my order, now I’m looking at another 11 days just to start this process over again? Ridiculous. To top all of this off, one of the reps audibly said “he just wants to ***” to someone in the background while I was explaining my situation to them. I came in a little hot on my end so I’m not taking it personally. To clarify, what I actually want is not to ***, but is in fact a drop in trigger for my AR-15. PS if you confirm this on the QA recording, do me a solid and don’t fire or get them disgruntled over it, they’ve got my address and also own guns. Just kidding, but seriously.

I orderd a Trijicon ACOG rifle scope from midwayusa.com on 4/8/2020 and received a package from them on 4/16/2020. When I opened the package and checked out the scope, it did not have the correct reticule. I checked the scope for a model number to see which scope they had sent me, but could not find any information (no manufacturer’s mark, serial number, or model number). I also noticed that the box was not sealed with security tape or anything but didn't think much of it at the time. I initiated a return, noting my findings in the comments section, and returned the scope. On 4/28/2020, I got an email stating that the scope I returned did not have any manufacturer’s marks on it (which I told them when I submitted the return request) and that it would be sent back to me (without a refund). I exchanged several emails with customer support asking for a refund or a replacement, but all they said was the same thing: that the scope didn't have any manufacturer’s marks on it (which was part of the reason I sent it back in the first place). During this time I did some research and found threads on reddit.com about Trijicon products bought on ***. They said that people were buying the scopes, and then returning an empty box or a box with a lesser quality knockoff scope and then other customers were receiving empty boxes or knockoff scopes when the returned item was sold again. I explained this on the phone and all they said was that they receive their products from Trijicon. I asked for proof that the box was checked for containing a genuine item before it was shipped to me, but they were unable or unwilling to provide any. In the end, I was charged about $1000 for an inferior counterfeit product AND midway usa cancelled my pending orders and asked me not to order from them anymore, basically accusing me of stealing the genuine scope and sending them a knockoff when in reality someone else probably did that and midway failed to check the return (or a midway employee made the switch).

I'm writing because my husband orders products from Midway and has them delivered to my office to avoid "porch pirates" and so he can ensure someone will be available to receive the package at the time of delivery. I have no problem receiving the packages which are unmarked and unable to be identified as gun products/parts/etc. Unfortunately, when we use the office as a delivery address we then receive advertisements which are not discrete at all. These advertisements have bullets, guns, gun parts and gun accessories printed directly on the exterior and are visible to our mail carrier, my colleges, clients, visitors, etc. My husband has contacted Midway at least 3-4 times (this has been ongoing for some time), repeatedly requesting we be removed from the mailing list for advertisements and each time we are told no further adds will arrive. Yet, we continue to receive them. An advertisement was received was on Jun 26 and since I knew that my husband had already contacted the company numerous times I reached out to them myself. I received the following response: "I have found the account and I am showing we have removed all promotions and mailing flyers. Since you are still getting them I have forwarded your emails onto the advertising department to have you removed. Please allow a little time for us to remove you from the auto generated system...". I was please to know this would finally be taken care of and thanked the rep. I received no further communication from any advertising department confirming we were finally removed but trusted the Midway general CS rep had taken care of it. Today, unfortunately, yet another advertisement with guns and bullets printed all over it arrived to my office. I notified the company that my last communication (on 06/26) would be my final effort directly with them before contacting BBB so here I am following up on my end to try and get these unwanted adds to stop once and for all. Please help. This is damaging to my professional business reputation.

I am taking time out of my day to email you as I am very upset with Midway USA. Midway USA did a similar thing, that I am going to describe to you shortly, years ago that caused me to leave Midway USA totally. I get your advertising pamphlets in the mail showing current/upcoming deals and products. I usually throw them away right away because Midway USA falsely advertising pricing and products. To get to the recent story, I received your latest flyer. As I went to throw it in the trash, there was a deal for a Luminox Navy Seal Colormark watch that was on the outside of the flyer, as I do not open Midway USA flyers like I previously stated. This deal is good and I love my Luminox watches. I go to Midway USA and I search for the product number (Product #: ***) and the product and price show as the flyer stated, but the major issue is you don’t have it in stock yet. This is confirmed by the customer service representative that I reached out to via the Chat on your website. The representative said there was a delay on the shipment of watches and to wait for them to be in stock. I have been refreshing daily to see when these watches will be in stock to purchase at the advertised $184.99 price. They are still not in stock but today, the price changed to #$395.00. So how can I purchase at the advertised price of $184.99? They were never available at that price point of $184.99 and now with them still not being in stock, the price has suddenly changed! I hope you correct this issue and honor the advertised price when the product comes in. If you do correct this major concern of mine and issue with the false advertising, I would like to try to give Midway USA my business again by purchasing one of each of these watches (blue and orange) at $184.99. I look forward to hearing from you as this above issue is exactly what happens with the products on your flyer weekly and I have since stopped purchasing from Midway USA and tell others that they shouldn’t shop from you as Midway USA is a scam.