Just BB Guns
Just BB Guns Customer Service Contacts
United Kingdom - TW140TW
Hi all - I wanted to make you all aware of the trouble I have had in my dealings with Justbbguns.co.uk.
I am from a Film Production company and we had been trying to create a specific shot for a client. We had tried to create it using post production techniques but in the end we decided it would be easier to use a real looking gun.
So I had a look online and found this 'company'. I ordered a bb pistol and ticked the box saying I was from a production company. They took my money, confirmed my order and that was it. Or so I thought.
A few days later I received an email advising me my order was now on hold and to contact them immediately. So I did. But they didn't answer. For 3 days I tried to contact them until finally they responded to one of my emails and told me I had to provide a whole load of documents before I could complete my order. All this despite the fact they had already had my money for 5 days. Anyway by this time it was going to be to too late for the shoot anyway so I said forget it just refund my money. At which point they then said I would have to pay a 20% handling charge to cancel my order. At no point was this pointed out to me and nowhere does it say this on their website. So now I have to wait for the outcome of a claim made through Paypal against these thieves.
My advice - DO NOT DEAL WITH THESE CROOKS.
DO NOT BUY FROM THEM, THEY ARE DECEITFUL AND ARE NOT GOOD IN THE CUSTOMER SATISFACTION AREA.I know this from experience as I ordered a pistol off of them over 3 weeks ago and they said they would paint, test and send it numerous times, none of which have been done. Then when we chased them up they said they'd be charging £15 for painting rather than £5!!! when i ordered it it said +£5 for painting which took my total to £64.99. They are deceitful and not a nice crowd. When we rang them again the man was less than pleasant i'll say. JUST LOOK ON THE INTERNET MANY PEOPLE HAVE SIMILAR VIEWS ABOUT JUSTBBGUNS!!
We bought a BB gun as a birthday present for my son. After opening it and using it the gun stopped working in a few minutes. I sent it back for replacement or refund. They sent me an email confirming receipt of the gun. That was a month ago. Since then they have not responded to my emails and have not contacted me.