Brookshire's Food & Pharmacy
reviews and complaints

At three separate occasions brookshire's in Canton Texas pharmacy lied moved or just plain told us that our prescriptions were not ready even though they had contacted us prior to us going up there to acquire said prescriptions we will no longer be doing with the pharmacy at brookshire's Canton and will actively try to persuade people to go elsewhere for their lack of service and lack of interest in their customers well-being I wholeheartedly suggest that brookshire corporate steps in and takes a hard look at what these people are doing they are pharmacists they also work in the medical field they should try to live by some kind of code of ethics instead of trying to give people the runaround

I went online to enter the grocery sweepstakes (at bottom of the receipt).
I was extremely disturbed very quickly at the trickiness embedded in the system trying to get me to receive texts, phone calls & emails on s daily basis - but I continued and then it started asking extremely personal (and irrelevant to the grocery business,) questions about my health care, and when it asked me if i've ever had sleep apnea, I stopped and went no further.
It was a very aggressive underhanded data mining ploy disguised as a sweepstakes. No doubt my emails & phone would be inundated with unsolicited sales pitches from non grocery related companies.

The staff at my local store in wills point texas is the friendliest and most helpful i've
Ever experienced. It's a shame that the corporate staff setup & signed off on this sweepstakes ugliness.
And it goes on every receipt polluting your reputation to everyone who tries it.

What happened to the Express lane being "express". Putting the slowest workers there who want to chit chat is frustrating. Friendly is one thing..holding the line up to discuss your work history is another. And then being rude about me being being in a hurry and having a few more than 12 items in my hand basket..How about I go to Walmart and check myself out.

On Oct 7th I went to the Brookshires pharmacy to pick up my prescription refills. They had changed the dosage on one of my medications. They claimed it's what the prescription stated. I had been getting the dosage my doctor prescribed until this time. Then the pharmacist stated that the only prescriptions I had on file was dated 2013. That isn't true. My doctor had sent them current prescriptions on April 14, 2014 when I had been to see her. The pharmacist refused to look for the prescriptions dated April 14. He stated there were no current prescriptions for me. If that is the case, then how have they been filled those prescriptions until now? I left without my medications.

This is not the first problem I have had with this pharmacy. In August (or July) they changed my medication without asking me. I refused the medication. I had already paid for it ($118) before I got the chance to check the medications in the store. I left without the correct medication and without a refund.

On Oct 10th I took my almost 80 year old mother to pick up her prescription from the same Brookshires pharmacy. The prescription refill had been called in two days earlier. They claimed they didn't have any refills for her. Then the pharmacist tells us that that particular prescription was out of refills. Well, according to the label on the last refill she got there are 7 refills left on that particular prescription. The pharmacist wouldn't look it up on the computer. My mother left without her medication. This was retaliation because I filed a complaint against them. The pharmacist had told me that none of my medications had a current prescription for them. And he wouldn't look up my original prescriptions from April 14th. If there is no current prescription for my medications since 2013 as he claimed, then how has that pharmacy been filling my prescriptions until now?

In August Brookshires pharmacy changed my medication without asking me. When I paid for my medications I noticed one was different. I refused to take the medication. I had already paid $118 for this particular medication. I did not get the correct medication and I didn't get a refund.
So on Oct 6 I went to pick up my prescriptions. They had changed the dosage of one of my medications. I questioned it and told them that was not correct. I was very rudely told that I didn't have a prescription on file. Oh really? Then how are they filling my prescriptions? The pharmacist refused to check on a prescription dated April 14, 2014 which was when I had been to see my doctor and she had electronically sent in the new prescriptions. The pharmacist was rude and unhelpful. I left without my medications. I have been without them for 2 weeks now because of Brookshire's pharmacy incompetence. I called my doctor and she had indeed sent them the prescription in April. They had been using that prescription until now. And now they suddenly decide they don't have it. Brookshire's obviously employs idiots with no semblance of intelligence.

I was denied by Segdwick because Brookshires didn't know of the mess on the floor which caused to me fall. I was taken to ER. I was only asking to reiembures for ER medical and 1 week fo lost wages. Segdwich also waited over 5 months to send me the denial letter. All is is unacceptable. I had high faith and committment for Brookshires until after this event. I have the letter and have thought about passing the info around to communities and friends. Forney has alot of competitors now and it hurts me to use another store but what does anyone expect me to do. I can't let this happend to someone else. I do have photos of injuries and witnesses of my own. If you want tht information then Someone needs to contact me directly.