British Gas Services review: Forced entry to fit a pre-pay meter knowing that I was vulnerable and disabled

Dear Complaints Team,

I am writing to make a formal complaint regarding the forced installation of a prepayment meter at my property.

I believe British Gas failed to treat me fairly and did not adequately consider my circumstances before the meter was installed. The installation caused significant distress, inconvenience, and financial hardship.

As a result of the installation, I experienced:

Loss of control over my energy supply.
Anxiety, stress, and worry .
Additional financial difficulties.
Significant inconvenience in managing my energy usage and payments.
[Include any health issues, disabilities, age-related vulnerabilities, or other factors relevant to your case.]

I understand that Ofgem found that British Gas failed to meet required standards in relation to some prepayment meter installations and that compensation has been agreed for affected customers. Customers who may be entitled to compensation are being contacted directly by British Gas.

I therefore request:

A full review of my case.
Copies of all records, notes, vulnerability assessments, visits, warrants, and decisions relating to the installation of the prepayment meter.
Confirmation whether my case has been assessed under the compensation arrangements agreed following the Ofgem investigation.
Appropriate compensation for the distress, inconvenience, and hardship caused.
Reimbursement of any financial losses arising from the installation.

Please treat this as a formal complaint and provide your full written response.

Yours faithfully, MR L. W REED,36,Lancaster crescent, Skelmersdale,WN88DJ