British Gas Services review: EV tariff removed with out notice

British Gas. Warning for all customers on EV tariff. BG cancelled my EV tariff and moved me onto a standard variable rate without any notice. This meant they back dated my tariff to the beginning of my EV2 tariff back to October 2025 at my billing cycle in July 2026.
The BG app was still showing I was on the EV2 tariff.
I was charging between the EV hours 12 to 5 as evidenced through the graphs on the BG app, BG refused to honour the contract so instead of 7pence a kw when they threw me off the contract in July 2025, I am now being charged the SVR rate of 25p kw for the whole period. As an EV driver on an Ev tariffs this has costs me thousands extra on my bill.
I raised a complaint and despite having the email confirmation of the contract EV2 from October 2025 and screen captures on a monthly basis they refused my complaint and would not reinstate my contract.
I have now escalated to the ombudsman.
I also raised a Subject Access Request when I complained about the tariff issue in July 2026, BG failed to send the info within the month as per the ICO guidelines, I have raised this with the ICO.
I await BG reply saying we are very sorry ? I have been issued a deadlock letter as a final refusal to reinstate my contract.
When I have a decision from the ombudsman and the ICO I will leave a follow up review, I am sure BG will be forced to reverse their decision.
BG you should be ashamed of yourself!
EV customers be aware, evidence doesn’t mean anything to BG.