British Airways — refunds
Bought two full-fare First Class Tickets on British Airways on 8/13/09, charged to my AMEX Card.
Cancelled the trip about four weeks later (9/9/09), returned the tickets to British Airways.
British Airways claimed they refunded the tickets on 9/28/09, sent a copy of the "electronic ticket record" indicating the tickets had been refunded (no amount though), and repeatedly told my travel agent and I the tickets were fully-refunded. Nothing has appeared on my AMEX account since (it's now 10/9/09).
British Airways refuses to respond to FAX'es, telephone calls (you cannot call their "refund department"), and refuses to supply a copy of what they submitted to AMEX to process the refund/credit.
It's obvious they never submitted anything to AMEX. This is nothing more than intentional misrepresentation and fraud.
Their "customer service" is non-existent and their arrogance is intolerable. Being cordial gets you nowhere with these schmucks and being nasty gets you equally nowhere.
We filed complaints against BA with our State's Attorney General, the Department of Transportation, and the Airline Reporting Corporation (who processes their tickets/payments in the US). Next stop is Small Claims Court - for the contract damages of $1, 844, plus tort damages of $25, 000 for their fraud, misrepresentation, conversion, and deceit.
More British Airways Complaints & Reviews
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- British Airways - contemptuous and unprofessional customers treatment 
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