British Airways — customer care
I am having booking with BA for 29th March 2014. BA rescheduled the flight and now I want to cancel my trip.
I called BA customer care had a discussion with BA customer care Manager that I want to cancel my flight, he convinced be my saying I can reschedule the flight for november and he want exact date . so I asked him that i can call again and give the dates.
He said that he will right notes so that when I call back next time, I would not have any problems.
Next time when I called there was some other guy and he told we cannot re-scheule ticket after 12 june, after long discussion and some so called phone approvals, he told that he need 24 hr to get refund of ticket and gave me his code as "SS" .
Next time when I called my call was picket after 35 min approx and new agent told that no such comunication has been noted.
She also told nothing could be done as per policy and I will be getting only taxes back and i need to pay $25 service fee. when I asked why cannot I cancel my ticket online, she was not having any answer and said you have to pay $25 fee.
I am fed up with call with irresponsible and unknowldeble people who say what ever they like.
BA dont want to return back my money .
I want my money back