Hello, I understand, you're a non low cost airline, yet still trying to take money from consumers where you can by charging for seat assignment before 24 hours. I couldn't do the seat assignment before this time period because of that, so I woke up at 7:00 am so I could the day before (mind you I have to wake up at 4 the next day to get to the airport, thanks) and guess what. It didn't work. So I had to call, sit on hold, and eventually get a seat assignment - all easily done online in 2015. But you couldn't do it. Then, when I asked for a seat assignment on my returning flight without a fee due to the glitches in my reservation, I was told it is only possible by paying. Funny thing is, as "family oriented" as companies these days are supposed to be, that is Christmas Day which is one day that is deciated to my family. Now, I need to undoubtedly call you guys again, sit on hold, to make a seat reservation simply so my girlfriend and I can sit next to each other. Now THAT is customer service. He refused to do anything beyond this despite noticing the glitch in my reservation. I'm extremely appalled that he could do absolutely nothing charging me and I will be sure to spread the word of such horrific I customer experience. I fly week in and week out and have never seen something so terrible - let a lone from a non- low cost airline. I hope there is something you can do to rectify this - if not you have my word I will never step a foot on your plane and I will make sure my friends don't as well. Happy Holidays - from a customer that actually cares about spending their holidays with their family rather than on a phone with you.