British Airways

The Customer care Manager

British Airways

UNDELIV ERED BAGGAGE: TWO ITEMS

This is a report about the delay/failure to deliver my two items of baggage during my flight to Abuja from Charlotte, North Carolina on 7th January 12, 2023. The first leg of the journey, Flight BA 6617, was operated by American Airlines. The two items of baggage were duly checked in, direct to Abuja from CLT and the baggage tags delivered to me.

To my utter disappointment, on my arrival at Abuja, none of the two items arrived with the flight. I was given an incident form to complete which I did. I was given a copy and asked to check back on Tuesday, 10th January 2023.

On Tuesday, 10th January 2023, a ground handling staff member by name Emmanuel called to inform me that the smaller of the two items had arrived aboard the flight of a different airline from BA. I returned to the airport to collect the bag. However, the bigger box which contains gifts to me and my wife by our children and other personal items, is yet to arrive.

The delay/failure to deliver my luggage has caused me great psychological distress, costly disruption of my onward journey for scheduled business appointments outside Abuja and unplanned financial losses arising from hotel, ground transportation and other expenses.

Below is the details/itinerary of my flights which originated on the 7th of December 2022 from Charlotte. Also attached are the baggage tags of the bags in question.

Ticket No: 125-[protected]-14 (MR. EMMANUEL AGU)

Booking Reference: UTNRTX

BA6617 (operated by American Airlines)

Baggage Tags =

AA0001 381 545

AA [protected]

I therefore demand that you use your good offices to ensure immediate delivery of my outstanding luggage to reduce the ordeal that I have suffered. I also hope that you will adequately compensate for the losses that I have suffered on account of your action/inaction.

Thank you.

Yours Sincerely

Agu Emmanuel Ifeanyi

[protected]@gmail.com

[protected]

I have booked a flight from Accra to London with Booking Reference QBRJR4 departing Accra Sunday, January 22, 2023. Passenger Name: Florence Doku. The system did not allow me to pay with my debit card, so I went to pay at the nominated Standard Chartered Bank (Achimota Mall Branch). I paid today at 11:53 am on January 6, 2023. The Fare I paid was US$1,749.20. The deadline for payment is 1.00 am on January 9, 2023, otherwise the booking will be cancelled.

At 8 pm on January 6, 2023, I checked Manage my Booking and it indicates that payment has not been made. My problem is that it is a weekend, and the deadline will expire before Standard Chartered Bank resumes work.

I need this to be resolved so that my booking is not cancelled.

My email address is [protected]@gmail.com

Good evening,

I used your online booking yesterday evening to book a return flight from London Heathrow BA 0308 on 17/1/2023 to Paris CDG returning on 19/1/2023. An error appeared and then the system said I was timed out after I had given my debit card details. I assumed the transaction had been unsuccessful, particularly as no follow up email was received. I then had to go out to a meeting and returned much later to resume the booking. This time I believe I have successfully booked to go out on BA 0308 on 17/1/2023 & return on BA 0327 at 20.35 on 18/1/2023 (an earlier return). I was given the booking reference SY25WJ but have still not received a confirmation email.

When I checked my bank details this morning, I noted that two payments to BA were pending for £140. I have repeatedly tried to call the [protected] number today to ensure that I only have one return Journey booked (the second attempt) and that I am only paying for this. I would also like the trip details to be emailed to me: [protected]@kingsfarm.co.uk as confirmation.

Booking reference l7lt2t

I booked four seats to dubai for february 2023 and I went to print my e-ticket today at the library and noticed that there are nosuitcase to be checked in. I was under the impression that I had booked two suitcases. I then went to add the suitcases and it is requesring a further payment of £280. I do feel this is rather overprised for the error that I made at my booking. I feel that as I am not computer literate to have made the booking with suitcases I do feel its a lot of money to pay as I am not knowledgeable on the computer. Is there anyway I can have a bettrer rate. I did want two suitcases but am happy to just have the one as it is only for the sun crams and granddaughters make up that I would have booked the check in suitcases. Thank you for your assistance if you are able to do anyrhing for me.

On June 19th, 2022 British Air canceled our flight from Split Croatia to London Heathrow with no notice forcing us to miss our subsequent connecting flights back to Phoenix Arizona, USA. They offerd us flights that left the following day and had a 12 hour plus delay at London Heathrow, thus arriving two days after our original arrival date.. This simply would not work for us. We purchased new flights from British Air at the additional cost of 1000 dollars. Many months ago, I filed applications for compensation with British Air providing an explanation of loss and supporting documents. However, other than an email from British Air stating they have received my information, I have heard nothing else. I think this is an intentional attempt by British Air not to provide compensation to passangers. It is impossible to reach anyone in British Air Customer Service by phone to speak with someone regarding our situation. Worse, their website simply loops back to the same forms I have previously filled out and submitted. The reference number that the information has been received from British Air is 4SLL3f as provided by British Air. I am at a loss as to what to do at this point in time.

Dear Customer Service,

My Wife and I recently used BA to fly from Cairo to London. My complaint is that my NatWest visa debit card appears to have been deducted twice for the same flight. The flight details were BA0407 on the 19th December 2022, booking ref. QEWRLZ. £161.30 has been deducted twice on the same day, on the 3rd December 2022. I believe an error has been made - can you confirm if an error has been made please.

Thanks,

Husain Merchant

Booked round trip flight from Chicago to Madrid from Friday November 18th to Wednesday December 14th. Arrived at Chicago O'Hare airport on time for check in. Counter was to open at 1300 and didn't open until 1345. Check in went smoothly. arrived at gate and boarded plane 45 minutes late at 1745 with a scheduled takeoff time of 1700. Waited on plane at the gate until 2135 when we were notified of mechanical issues and flight would be cancelled. We were told to return next day at 1300 to rebook. They hel onto my checked baggage.

Returned Saturday November 19th and had to wait 2 hours in line (1230 to 1430) before I could be ticketed for new flight. Boarded new flight at 2015 with a gate departure of 1900. we sat on runway que until 2300 when finally took off. Made connecting flight from Heathrow to Madrid. Baggage was not in Spain. Took 6 days for my baggage to be retuned to me.

On return trip Plane from Madrid to Heathrow was delayed. upon arrival to Heathrow there was no gate available. We arrived with plenty of time for me to make my connecting flight. Unfortunately we sat just outside the terminal for more than 2 hours forcing me to miss that connection. there was no customer service help and I had to 6 hours before finally being ticketed for another flight on Thursday December 15th. I had to sleep in the terminal with little food and water. British Airways is a poorly run organization. They don't seem to place getting passengers to connecting flights/destinations very high. I will never use their services again.

I have copied a letter I sent to Chief Executive of BA on 12 November to which I have not had an answer or even the courtesy of an acknowledgement. The letter is self explanatory can you please help?

12 Shortlands Close

Helmdon

NN13 5QR

12 November 2022

Attn: Mr S Doyle

Chief Executive Officer

British Airways

PO Box 365

Waterside

Harmondsworth

UB7 0BG

Dear Mr. Doyle

I am writing to you concerning a ludicrous situation concerning a voucher issued by British Airways.

The situation is fairly simple, in that we went to Berlin in October (Booking reference UWYGKG) our arrival was a shambles as the transfer did not turn up. We were advised to make our own way to the hotel and that a refund would be made for the transfer fee, this was done. We were also advised to write in on our return, to let BA know what had happened, as we lost several hours of our first day

As a result of writing in BA very kindly issued a voucher, for £50.00 per person off our next trip. The voucher has a reference of [protected] and a voucher code of B7JGVXV2Y4X.

We have been using BA city breaks for over twenty years and we were not going to let the experience in Berlin put us off. We duly booked our next trip for Rome and Venice next year (Booking reference LP9WLH) I had trouble applying our voucher and when I queried this, I was eventually told that the voucher could not be used. It was explained that the voucher was for flights only as there were franchise issues. Our dealings have been solely with British Airways, to be honest I am not interested in any internal policies in British Airways. If we are booking a city break, we would book a flight and hotel and it was as a result of fiasco in Berlin the voucher was issued. Why would we book a flight and no hotel? Surely it is reasonable to expect the voucher to apply to our next City break as this is what the voucher was issued against. It is a bit like Ford issuing a voucher that can only be used on a Focus when the individual has a Galaxy!

All I am asking Mr. Doyle is for fairness in applying our voucher to our Rome and Venice trip, rather than being penalised for an issue originally caused by British Airways.

Yours Sincerely.

David Bridger

[protected]

|

We arrived in Toronto, but our luggage was left in Heathrow. Our car keys were in our luggage. We had to rent a car at the cost of $150.00 and $32 in gas cost. We live 1,5 hrs away from Toronto. We had to drive rental car home, then return it today and pick up our car from Park n Fly . This was a very inconvenience to us. We had been up for 23 hrs and did not need this added stress.

We would like compensation for the added cost to us because you left our luggage there

Also if the connection time between flights was longer this would not of happened, We only had half an hour to catch our flight and that is why our luggage was left behind

Sirs, on Wednesday 31/8/22 I travelled from Tampa US to LHR, leaving Tampa on flight AA2920, transferring to BA0294 at O'Hare, Chicago. Our flight was several hours late arriving in LHR as it was late getting into Chicago and the plane had to be cleaned. My baggage did not arrive in LHR on 1/9/22 It eventually was delivered to me at 12pm on Monday 5th Sept, in Cornwall, our train left that day at 12.20pm. I was informed at Heathrow if my baggage did not arrive within 48 hours I could claim up to 100 pounds for necessities, I had underwear and medication and chargers in my hand luggage, but had been in the same clothes for Wed, Thurs, Fri, Sat, Sun and most of Monday. I put in a claim for one long sleeved sweater and 1 pair of clothing amounting to 59.89 pounds, receipts were attached which has been declined and I would like to know the reason? I left Tampa in a T shirt, light jacket and jeans, it was unreasonable for you to expect to wear the same clothes for 5 days, I certainly did not go overboard with my claim.

booked a stay and flights with you, November 2022 hotel was not what you advertised. We booked this hotel on the back of your advertisement most of the amenities were unavailable during our stay and are still currently being advertised. this is 4 star hotel which did not have restaurant which we required. No roof top bar, no club bar no vouchers or credits as promised. As our stay in new york we a female only trip to celebrate 2 big birthdays with shopping during the days and safe nights in eating and enjoying the bar and club along with the hotels other advertised amenities. sadly as these were not available and have not been available since before covid our short break was very disappointing.

I discovered that I have 2 flights booked in my BA app going at the same time to the same first destination (Miami) for the 2 same persons. Could someone from BA explain me how this got in there? BA helpline keeps hanging up on me, after trying twice:

S9VQ64

S9DCRZ

I filed a complaint along with many, many pages of receipts and documents, on August 3, 2022 and received a case reference number - [protected]. I have reached out several times since then, asking for an update, but I have yet to hear back from you. The missing baggage report number is: FAOBA14194. My booking reservation is 2DAMNJ. I copied and sent you all of my receipts and information. You must have received it because you gave me a case reference number. PLEASE LET ME KNOW WHAT'S GOING ON. I could use the reimbursement! Thank you!

My flight and seat on the London Heathrow to Houston flight (BA0195) 26th oct had irritated me before my holiday had even begun. I chose a window seat and to my surprise the window had been removed! I had to sit elsewhere, near the toilet. I asked if I could upgrade and I was told that was not an option for me. Not only was the flight delayed - reason for the delay was we were waiting for a pilot?

I departed approximately 2 hours late on a Flight from Houston - George Bush International on 7th Nov 2022 to London Heathrow (BA0196). I had received a text message from BA a couple of hours before checking in. The flight was postponed and then delayed. The pilot once boarded said the nose of the plane had to be replaced due to birds thus the reason for delay. We arrived in good time but we were then held for at least 30 - 40 minutes whilst a taxi became available and then had to wait for shuttle buses to collect us.

I am very loyal to BA. I choose to fly with you above any other airline. However, this trip was terrible from beginning to end. I am not satisfied with the service received.

My husband and I had booked through a company called BudgetAir with British Airways on 24 of July 2022 from South Africa to Funchal Airport in Madeira Portugal to Fly on Sunday 6th of November 2022 at 22:15. The return flight is on the 28th of November 2022 We have saved for 2 Years to visit my husband's parents, because they are both old and we don, t know how long they have left to live. British Airways refused me on the flight because of a "Transit Visa", but we were never informed and were told it was a new system and I did my research yesterday and saw I did not need a "Transit Visa" for a 2 hour waiting period. I saw a lot of complaints about the same problem. My husband is from Portugal so he did not have a problem going through. I don"t want a refund, I just want a new flight this week so that I can join my husband in Madeira for a visit with family and little traveling.

No one is helping me, I have called every resource I have My South African Number is +[protected] if you can help in any way please?

Please also find attached our flight information and please advise me if you can help. I am a first time flyer and hope I hear from you soon.

Kind regards

Yvette Sousa

I have made the changes in my flight and there was supposed to be a refund of Rs 15,575 approx. which has not been credited to my account till date. While I called up your customer care number [protected] at around 10:45 AM on 31st Oct 2022. One of your executive Mr Aman took my enquiry and to utter surprise he is not ready to revert back what is the status of refund. I asked him to take up with his refunds / accounts team to which he got offended and started responding we don't have any team. He asked me to wait for 7 days and refund will be processed. I asked him if he didn't then he said call us again.

Strangely this is first time I have seen such a customer executive. I mark my words please give him training how to attend the customer quereies.

And please update my refund status as same is pending for more than 1 month now.

On the route that you have at British airways, it’s one of my favorites. The LHR-BNA. As behalf of the aviation community at BNA, I would like to ask if you could send a Boeing 787-9! It has been since September 16th that a single 787-9 Dreamliner has arrived at BNA. When I try to book a flight, it is always full. I would like to with that there would be more flights and larger planes to Nashville.

With thanks.

Costumer.

Booking Flights for 2 from Heathrow to Funchal but getting confused with online system. I would prefer to conclude payment by TELEPHONE.

My wife is 91 and I am 89 anmd modern methods sem to block my confirmation of payment.

Can I ask British Airways to contact me giving me a phone number to make payment PLEASE?

Our BA Flights are from Heathrow to Funchall - Sunday28 May 2023 and return from Funchal Sunday04 June 2023

Richard Porter

[protected]

to whom this may concern

Recently I booked a trip to USA Maime which required me to put in my exact name including my middle name - Naureen Ahmed Khan. They truncated the names to be Naureen AhmedKhan

However my executive club membership required only first and last name so is associated with the name Naureen Khan

I called and I was able to provide all my booking details (which entailed address, email, other passenger name etc), but yet they could not make the simple adjustment of adding the booking and associated points to my account.

i have also called them 3 to 4 times and each time have had to wait for 35 plus minutes and have been hung up on several times. This British company has been appalling in its customer servicing and are getting away with it because of their monopolistic hold of this market and brand name.

I flew BA to Rome from San Francisco on Sept. 1, 2022, via London. I arrived in Rome, but the only suitcase I checked in San Francisco at a fee of $75 did not. I opened a lost bag report and was told by BA that my bag had arrived in London and would be delivered to me at my lodging in Rome, but it was not. The bag contained heart medication, contact lenses, and some articles of clothing all of which I needed in Rome, and which I had to replace in Rome at my expense. The bag was not delivered to me until several days after I arrived back home in California on Sept. 15. I wrote to BA to request refund of the $75 baggage fee and reimbursement for the expenses I had incurred in Rome to replace the aforementioned items. I received an apology from BA but no payment of any kind, Insted BA assured me that my experience would be used to improve service for future customers. While I am happy for those customers, I think I deserve at least my baggage fee refunded.