British Airways
reviews and complaints

On 04th of May 2023, I arrived at Paris C.D.G. (Terminal 2 D) for my flight BA 315 to London Heathrow at 10h45. Upon arrival the counters were closed, and I was advised to call in later.

I called again at the counter of BA some 20 minutes after, there was a queue of some 25 persons where I joined the queue. It took about 45 minutes till it was my turn. I have to point out that there were two counters operational.

I proceeded to the Security check (scanning) where there were about 350 people waiting in the queue. After some 25 minutes, I was scanned accordingly.

I then proceeded to the Immigration service where again, there was some 350 people waiting in the queue which I joined. After passport was duly stamped, I proceeded to Gate B10 after more than 1 hour, where the Gate B10 was closed & the flight BA 315 was on the runway ready for takeoff. I have to point out that there was only 3 counters that were operational

Thus I missed my flight due to the congestion & bottleneck @ various Services at Paris C.D.G. airport.

I have been unable to get access to my BA Account for about 2 months now, I purchased many AVIOS points during the pandemic but cannot get access to spend them. When I try to get into ba.com one of 2 things happen:-

1 I see the site but it has a grey shield in front which I am unable to get rid of so its impossible to use.

2. I get an error 403 and "I do not have permission to go further"

My bag was not delivered on arrival of flight BA 0677, non-stop from ISTAMBUL to LONDON HEATHROW on March 11, 2023. Apparently there was a conflict with the baggage handlers and bags were stored at a warehouse. Airport staff indicated bag should arrive within 48 to 72 hours. It has been 17 days and website shows "still looking" for my bag. Daily calls to call center have been useless. The abuse of the call center agents is unacceptable. I was lied to and constantly misinformed. Still no signs of my bag.

A BA flight from Venice to London, 11th February 2023 was cancelled due to a technical fault. I had 2 business class seats booked on this flight. After a forced night stay over I was given 2 economy seats from Venice to London on the 12th February 2023.

BA refused to deal with any issue of a refund, informing me I would need to go through the agent I booked the flight with.

The agent has done so and I see BA has refunded me £40 for the two seats.

This is totally unacceptible and an insult.

Flight BA0031 Heathrow to Hong Kong 24/02.23

1. The dinner served was fine but when we were woken, as requested, after 10 hours of flight only lunch was available not breakfast as we assumed after 10 hours of the 12-hour flight.

2. When I requested coffee & Brandy after dinner I was told brandy was not available. I asked to speak to the chief steward who reported that it had not been supplied for weeks despite being on the menu.

3. I have a quality Bose noise cancelling headphone but found I was unable to use them because BA don't use the international recognised plug socket.

4. There was excessive vibration when I reclined my head in the bed position, in seat 10J.

Flight BA 142 Delhi to Heathrow 20/03/23

1. Despite paying for Club World no lounge facility was made available only a Costa coffee voucher for coffee & a sandwich which entailed a 1000m walk just get that! There was an hour & a quarter flight delay which meant us killing 4 hours with no lounge. This was unacceptable as the very least the voucher should have been for a lounge access.

2. Again I was unable to use my noise cancelling head phones, there was no brandy but on a positive note an excellent breakfast was served.

I have been attempting to secure a refund for a trans-atlantic flight that was cancelled in March of 2020 due to the pandemic closing borders. I recently was notified that I was to receive a refund but it was never made to my "original form of payment" as the Airways indicated. I have been attempting to reach their customer services representative to inquire on the status of the pending refund (now three years later) and they are impossible to contact. All telephone lines have been disengaged. I do have a written confirmation of an approved refund, just have not received the credit to my credit card account. The refund was to be have transmitted in February, 2023. Please advise as to how I might resolve my problem and secure my $577.76 refund. Here is the relevant information:

Original Booking Reference Number: NBPCV5

Original Date of Travel: March 24, 2020

Refund Reference Number: KB9E4K

Refund Date: 2/15/2023

Name: Ellen Pfeiffer

email: [protected]@gmail.com

Cell: [protected]

I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen - Bangkok and return flight Dec 27 2022 …
SAS Airlines left Manchester over an hour late..
When I arrived in Copenhagen to get the connecting flight for Bangkok we were 10 minutes too late and the flight had gone..
SAS Airlines provided me with a new itinerary the same day being … Copenhagen (SAS) > London (BA) > Dubai (EM) > Bangkok.
I returned from Copenhagen to London..
We were over 2 hours late leaving London,
We arrived in Dubai late and was informed the flight had gone.
Emirates then informed me that I had to speak with Thai Air to get another flight issued.
I spent over an hour phoning Thai Air (BKK) with nobody picking up the phone.
I then spoke with Thai Air (Dubai) who informed me that they did not have any alternative flights and suggested that I buy a new ticket and then claim the funds back later.
I then paid £1279.43 for a Kuwaiti Airline flight out of Dubai > Kuwaiti > Bangkok...
Whilst in Dubai I checked with Kuwaiti Airlines regards my baggage and they informed me that it had not arrived from London and they would locate it and forward to my Bangkok address the following day.
My baggage never arrived despite me completing lost baggage forms at Thai Air Bangkok.. BA (LHR) and SAS (Copenhagen. I arrived back home 28.12.2022..
Thai Air abandoned me in Dubai …

I booked a flight on BA.com with a 24 hour free cancellation policy. I cancelled WELL WITHIN the 24 hour time frame, using the "manage my booking" button that was included in the email that came with my booking confirmation.

After going through the steps i received a message on the screen that said, "Your reservation has been cancelled" and showed the refund amount that would go back to my card. My card had not even been charged yet when i cancelled (it was showing only as a pending charge at my bank) and yet the charge went through and the reservation is still there and now un-cancellable.

I called BA and the manager I spoke to told me that this is a KNOW ISSUE on the BA website, but they still refuse to refund me. I live in the US and won't even be in the UK on the day that my flight leaves, which is why I cancelled. I did not take a screen shot of the cancellation, but I do have the URL history saved and I have provided that to BA to show that i clicked on all of the links.

I travelled back from Male on 3rd March 2023 at the start of an 11 1/2 hour flight

while on the runway I was sick and when in the air I called for assistance from the steward only to be looked down upon when handing him my sick bag and asking for further bags and wipes, not once through out the flight did he check if I was ok (I was under the impression that staff were there for the help and

comfort of passengers - clearly customer service was not top of his list...) I had to ask for further water/juice via my call button and even then I felt it was a burden to them...

1 hour into the flight there there was a bar service followed by a meal, all ok, there was no further service provided until 1 hour before landing when a hurried cabin crew tried to dish out our 2nd meal, people were not given time to eat this before it was being cleared away and people behind us were being given their meal with 20 mins to landing, the clear up trolley was directly behind the trolley dishing out meals... the gentleman next to me had to stop the cabin crew from taking his tray as he was still eating, why was the service so late in the flight? surely there should be more than 1 drinks service on a long haul flight?

All in all this is the 1st time I have gone long haul with BA and it was a shocking experience, the cabin crew were not to be seen through out the flight so can only assume they were dealing with the 1st class/business class passengers as they were not visible to economy class

I saved my miles and money and booked 4 roundtrip business class tickets for my family of four on British Airways. (It was over $8k even with using a ton of saved miles and companion tickets.) British Airways rescheduled the time of our return flight on June 12 from London to Houston to a flight time that we cannot make due to OTHER already arranged travel and when we will be arriving at Heathrow Airport. We are arriving via ship and due to the arrival time of the ship, we cannot make it to the airport at the new flight time. We cannot fly out a day later because my husband is a physician (and the only medical doctor at a 5,000 patient practice) and is already scheduled to be on call the following day and see patients and perform procedures. I was able to contact the cruise line and found out that I can debark in France early and get a flight to Heathrow three days before and then take the train from Paris to London. (All of this because BA moved a flight up!) This has us now debarking our cruise we paid for 3 days early and missing our last port, but we have no choice. I made those arrangements with the cruise line. However, this also has us arriving at the airport three days before our flight. Considering all of the aforementioned, I would like to move my flight up a day or two since BA has already put us through so much because of the arranged scheduled and on top of cutting my cruise (that I have to pay in full for) short by three days, I don't also want to have to sit at the airport for three days with young kids or pay for 3 nights of a hotel room in London all because BA changed my flight time. So, I contacted BA to see if we could move our BA flight that was changed up a day or two. (I could not change the flight on their website because there was no reward flight availability and to pay for these flights was going to cost us over $20,000.) I contacted the number contained in the email where they informed me of the flight changes. It was an international number. I sat on hold and when the woman picked up, was told she had to transfer me to a new number. I again sat on hold. The new person who picked up said I was still transferred to the wrong department so she was going to have to transfer me again. I informed the woman I was on an international call and the call had already last 32 minutes and I was being charged. I asked if there was an email address that I could call instead or if someone could call me back. i was told no. My only option was for her to transfer for me for a THIRD time and sit on hold. So, she transferred me again. I sat on hold again (for a third time). Someone finally picked up and hung up before I could say a word. I got a text from my cell company that this phone call where BA transferred me three times and then hung up on me was going to cost me $67...by calling the number in the email they sent me that said I needed to call if I needed to reschedule my flight because of CHANGES THAT BRITISH AIRWAYS made to my already scheduled flight. I tried to again contact someone at British Airways on an American line. After again sitting on hold, the line was answered and immediately hung up before I could again say a word. I tried via Facebook and Twitter as well and have yet to be contacted back. So far, I have spent in excess of 4 hours and incurred $67 in charges from my cell phone company in trying to get in contact with SOMEONE from BA to find out if I can reschedule a flight that they changed the flight time on. I only need to change the departing flight time and not the incoming flight. I do not want to simply cancel the flight because there is no availability for rewards flights and I would, therefore, have to spend (according to their website) over $20,000 to book my family of four on a different return flights due to something that I have no control over.

Paula Kidd
Luca Kidd
Booking ref jxpbky
Date of flight 18/11/2022
Flights were cancelled less than 24hrs from pmi to lcy
They have not refunded flight cost or compensation me and my son had to book our own flights home as yet no response
Paul kidd
Booking ref ky2u6f
Date of flight 18/11/2023
Cancelled less than 24 hours notice
Have had refund back for flight cost but no compensation
Ref back re the above
[protected]
[protected]

Dear British Airways

My wife, Leonie Ward, and I (Philip Ward) are booked to travel on a one world Business Class Round the World Classic Rewards Ticket from 24 June 2023. (# 5UZHFJ). Most legs are Business Class and many are with British Airways. The one exception is a long flight from Haneda to LHR, for which we are booked on JL43 departing Tokyo on 26 June 2023 via Premium Economy.

I check the Qantas website regularly to see if any Business Class seats become available that I could book via Qantas in lieu of the JAL premium economy seats and have noticed that BA has had one seat available on BA008 twice in the last month or 6 weeks, but not 2 seats. If two seats were available we would cancel the JAL premium economy seats and ask Qantas to include the BA business class seats immediately.

I emailed you before about this when there was one seat available, but in case it did not get to the right person, I thought I would do so again. If two can be made available we would appreciate it and we would contact Qantas immediately to make the amendment.

Kind regards

Philip Ward

One World Emerald QF0207624

WARD.[protected]@WESTNET.COM.AU

This flight was delayed 1hr and 45 mins causing people around me to miss connections, have to book hotels etc. I understand delays to mechanical issues, weather and things beyond your control but I watched this older lady take full control and attention of 7 flight attendants to just argue with smiles on their faces about how she needed to come off of the plane because she complained of a medical issue. The Staff informed her that she needed to be seen by a doctor before flying and should have never boarded. Now that they knew of her situation, it was a must she be seen. She had a translator since Arabic was her primary language. A lady from the plane translated, there was someone on the phone advising the woman as well yet she still kept yelling she was not getting off and "don't touch her." This whole situation lasted so long that it made me feel the crew was incompetent and I started to worry about my own safety. I have never seen one person be allowed to inconvenience hundreds and stand their ground against a whole operation. This should have been handled much faster. I do not know how much fuel was lost, nor hotel feels and foods that your company is out of due to one woman but it looked ridiculous. I was so frustrated watching.

Dear Sirs, I had a delayed flight which lead to being strained in Miami and nearly missing my holiday. I am trying to claim for all my expenses due to this and finding it impossible online. Nothing works.
This has been extremely difficult to deal with. I spent so much time online and holding on for phone calls, and finally decided the only way forward was to write to the address I found on your website.
After writing and waiting two weeks without response, I was concerned you may not have received my letter or it was in the wrong place.

I called a help line with BA today and explained my situation to an assistant, who gave me an email address to send my information to try to resolve this. I emailed all the details to the address I was given, just to receive a note back saying it is not a monitored email address. Please let me know if this can now be resolved with your customer services department.
I am happy to discuss anything which you may need, and will also send receipts for my expenses and pictures as soon as I receive a reply. Please email me so that I can explain all the details.

I look forward to hearing from you. Susan Bayley
Email address - susan. [protected]@gmail.com
Telephone number [protected]

BA0269 to LAX on 1 Nov '22 was intended to allow a transfer to QF0016 from LAX, direct to BNE. BA0269 left LHR so late, I missed my connection to the QF flight. BA did arrange a Fiji Airways flight (FJ811) from LAX to Nadi in Fiji. This flight departed at 2330 local on 1 Nov '22, and arrived in Nadi at 0515 on 3 Nov, due to crossing the International Date Line. On arrival in Fiji, I was advised the earliest flight to Brisbane was on FJ923 at 2030 on 3 Nov. This meant an enforced stop-over of 15 hours. Moreover, my hold baggage did not arrive in Fiji. I reported my missing luggage to Fiji Airways. Other than that there was no assistance offered to me for the full day of delay. In the absence of help, or a change of clothes, I booked myself a room in the Novotel Nadi, at the cost of 262.65 Fiji Dollars (equivalent to£101.81). I finally arrived in BNE at 2230 on Thu 3 Nov '22 - some 17.5 hours after I should have done. My hold luggage eventually arrived at my accommodation in QLD at noon on Sun 6 Nov. In the intervening period I had to buy some casual shirts, underwear and a pair of shorts at a total cost of AUD88, for which I paid in cash.

After settling down in Australia I lodged claims with BA, via their website, attaching receipts for the monies spent on my hotel and clothing. I received two acknowledgements Nos: [protected] and [protected].
Subsequently, the only correspondence from BA in reference to these claims has been "we've not forgotten about you." Given that it is almost 3 months since my delay, it would appear they have!

British Airways has lost our baggage, got us in late. Called American Airlines this morning. She said, contact British Airways. Keashaand no last name no employee number refuses to help, British Airway and no managers available not their problems this is Iberia Airline's problems. He said well that's what he is instructed to say, it is then ended of his shift.

The Customer care Manager

British Airways

UNDELIV ERED BAGGAGE: TWO ITEMS

This is a report about the delay/failure to deliver my two items of baggage during my flight to Abuja from Charlotte, North Carolina on 7th January 12, 2023. The first leg of the journey, Flight BA 6617, was operated by American Airlines. The two items of baggage were duly checked in, direct to Abuja from CLT and the baggage tags delivered to me.

To my utter disappointment, on my arrival at Abuja, none of the two items arrived with the flight. I was given an incident form to complete which I did. I was given a copy and asked to check back on Tuesday, 10th January 2023.

On Tuesday, 10th January 2023, a ground handling staff member by name Emmanuel called to inform me that the smaller of the two items had arrived aboard the flight of a different airline from BA. I returned to the airport to collect the bag. However, the bigger box which contains gifts to me and my wife by our children and other personal items, is yet to arrive.

The delay/failure to deliver my luggage has caused me great psychological distress, costly disruption of my onward journey for scheduled business appointments outside Abuja and unplanned financial losses arising from hotel, ground transportation and other expenses.

Below is the details/itinerary of my flights which originated on the 7th of December 2022 from Charlotte. Also attached are the baggage tags of the bags in question.

Ticket No: 125-[protected]-14 (MR. EMMANUEL AGU)

Booking Reference: UTNRTX

BA6617 (operated by American Airlines)

Baggage Tags =

AA0001 381 545

AA [protected]

I therefore demand that you use your good offices to ensure immediate delivery of my outstanding luggage to reduce the ordeal that I have suffered. I also hope that you will adequately compensate for the losses that I have suffered on account of your action/inaction.

Thank you.

Yours Sincerely

Agu Emmanuel Ifeanyi

[protected]@gmail.com

[protected]

I have booked a flight from Accra to London with Booking Reference QBRJR4 departing Accra Sunday, January 22, 2023. Passenger Name: Florence Doku. The system did not allow me to pay with my debit card, so I went to pay at the nominated Standard Chartered Bank (Achimota Mall Branch). I paid today at 11:53 am on January 6, 2023. The Fare I paid was US$1,749.20. The deadline for payment is 1.00 am on January 9, 2023, otherwise the booking will be cancelled.

At 8 pm on January 6, 2023, I checked Manage my Booking and it indicates that payment has not been made. My problem is that it is a weekend, and the deadline will expire before Standard Chartered Bank resumes work.

I need this to be resolved so that my booking is not cancelled.

My email address is [protected]@gmail.com

Good evening,

I used your online booking yesterday evening to book a return flight from London Heathrow BA 0308 on 17/1/2023 to Paris CDG returning on 19/1/2023. An error appeared and then the system said I was timed out after I had given my debit card details. I assumed the transaction had been unsuccessful, particularly as no follow up email was received. I then had to go out to a meeting and returned much later to resume the booking. This time I believe I have successfully booked to go out on BA 0308 on 17/1/2023 & return on BA 0327 at 20.35 on 18/1/2023 (an earlier return). I was given the booking reference SY25WJ but have still not received a confirmation email.

When I checked my bank details this morning, I noted that two payments to BA were pending for £140. I have repeatedly tried to call the [protected] number today to ensure that I only have one return Journey booked (the second attempt) and that I am only paying for this. I would also like the trip details to be emailed to me: [protected]@kingsfarm.co.uk as confirmation.

Booking reference l7lt2t

I booked four seats to dubai for february 2023 and I went to print my e-ticket today at the library and noticed that there are nosuitcase to be checked in. I was under the impression that I had booked two suitcases. I then went to add the suitcases and it is requesring a further payment of £280. I do feel this is rather overprised for the error that I made at my booking. I feel that as I am not computer literate to have made the booking with suitcases I do feel its a lot of money to pay as I am not knowledgeable on the computer. Is there anyway I can have a bettrer rate. I did want two suitcases but am happy to just have the one as it is only for the sun crams and granddaughters make up that I would have booked the check in suitcases. Thank you for your assistance if you are able to do anyrhing for me.