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CB Security Products and Services Brink's Global Services Complaints #2-21
Brink's Global Services

Brink's Global Services review: Inability to cancel service due to planned move.

M
Author of the review
1:07 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

0n 070523 I phoned Brinks advising that as we were moving to a retirement community in September of this year I would need to cancel my account with Brinks at that time. I was informed that I had approved a renewal of my contract for 4 years on 02/21/23, and that cancelling it before its termination would result in the need for a final payment of $1,786.75 by 080523. I stated that I could not knowingly have agreed to a 4 year extension since we knew we would be moving to another home within the next 2-3 years. I asked to be sent proof that I had approved a 4 year extension. To date (072423) I have received no confirmation or follow-up of any kind.

Desired outcome: Discontinue Service on 10/01/23 with no penalty. I have always paid my bills on time since we started using this service with Monitronics 10 years ago

Brink's Global Services response
Jul 25, 2023 10:40 am UTC
Brink's Global Services customer support contacts
Phone numbers

+44 208 831 5900

+1 (804) 289-9600

Address

Unit 3, Radius Park Faggs Road, Feltham, TX, TW140NG, GB

Website

www.brinks.com

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Michael Greenman, thank you for your feedback. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Andrea.
Resolved

This complaint has been resolved automatically due to user's inactivity.

Keywords:
account cancel confirmation contract extension final payment follow-up proof retirement community termination
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  1. Brink's Global Services Contacts

  2. Brink's Global Services phone numbers
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    Mexico
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  3. Brink's Global Services emails
  4. Brink's Global Services address
    Unit 3, Radius Park Faggs Road, Feltham, Texas, TW140NG, United Kingdom
  5. Brink's Global Services social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 11, 2026
  7. View all Brink's Global Services contacts
Brink's Global Services Category
Brink's Global Services is ranked 3 among 26 companies in the Security Products and Services category
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