Brinks Home Security — horrible company!
I bought an alarm system from Brinks Home security at the beginning of 2007 and have had nothing but problems. The alarm goes off at least once a week for no apparent reason. After calling Brinks and being transferred to 8 different people, I finally was able to speak to someone who told me that I would have to wait a week to get a service appointment. I am paying an additional $5 for a service contract and the rep on the phone says it only covers limited things and this is not one of them. WHAT AM I PAYING $5 EXTRA FOR??? I asked to cancel the $5 service plan and she goes on to tell me that I cannot cancel it because it is in my contract terms. Now I am furious so I say fine just send someone out to my house. I called on a Tuesday and they sent someone out on Wed (8 days later). The tech did a full check up and said it was the motion sensor, he changed the motion sensor. He leaves, I set it and go to work, I am at work for about 2 hrs and I get a call from Brinks that my alarm is going off again. WTF!!! I just had someone at my house that "fixed" it. They make arrangements to send a tech back to my house to meet me after 5pm (I'm not missing any more work). A different tech comes and tells me, its not the motion, it is the glass break detector in my family room so, he changes that. About a week goes by, everything seems to be back to normal, than my wife comes home from the grocery store to find a cop car in front of the house and all of the neighbors out on their front lawns. THE ALARM WAS TRIPPING FOR 30 MINUTES AND NOBODY BOTHERED TO CALL MYSELF OR MY WIFE. Now I have had it with Brinks, I told them to power down the system and take it out of the house, they do so. They have been auto billing me every month $37.03 out of my checking account for an Alarm that I don't even have anymore. I am in the process of getting legal help to get my money back. I warn all out there, stay away from Brinks, the sales rep made everything sound peachy keen when he came out. The installers ran wires all over my house (I will never go hardwired ever again). Their customer service IS THE WORST. I hope for your sake, you never have to go through this. Brinks has single handedly aged me 20 years due to this. GOOD LUCK!!!