Breitling

Hi there hope you can help me, lost my watch last week on holiday and trying to claim so I can purchase a new one, I bought from you in argyle arcade Glasgow 30/03/2010 breitling airwolf
Ref a7836423/b 911
Ser 1172914

Greig Maxwell
Windyknowe
Cromwell road west
Falkirk
Fk1 1se, had many problems with the watch and was sent back 4 times in the first few years also 3 years ago for a battery from your shop, surely with all this info you can provide me with a copy of a receipt or anything that can help me to claim for a new one, which I will purchase from your self

Thanks

Greig

I purchased the above watch in january of this year and the watch is still under Breitling warranty. It is the second Breitling watch I have purchased and I am extremely happy with the purchase. It is a watch I only wear on occasion and take extreme care when wearing it. It remains in its box whenever it is not being worn. I have noticed four very small dents in the (pressure valve) side of the case. These look like they have been caused by impact or some reaction to a substance maybe. I would have noticed if the watch had been banged as I take extreme care when wearing it. I'm very disappointed that such a robust watch has damaged so easily as it's my intention this watch will be passed on to my son. I'm concerned that it has marked so easily after such a short space of time and so easily.

Purchased a new Transoceanic Chronograph for my son's graduation from an authorized overseas Breitling dealer. I assumed that a new watch costing as much as a small car would work. To my embarrassment, once gifted, we noticed that the watch was not working. Breitling did not quality control its watch before release! Dropped off the watch for repairs, only to be told that it would take 6 weeks and I'll be responsible for the shipping cost. I would never buy, or recommend a Breitling watch.

Hi. I have had a briteling watch now for quite some time and absolutely love the watch. Just recently noticed that the gold wings have become unattached in my thinking this should never happen in the life of the watch.
And disappointed as I cannot use the watch for fear of it causing further damage.
I await to here from you
Kind regards
Anthony franks

This watch had to be repaired before a year old. It had to be set to the Swiss and total time was a month without. Then the charger cord would not connect to the watch. Replacements are expensive and hard to get for a simple wire. Called distribution center in Connecticut but was told had to buy from a local vendor only. Two local vendors do not carry but can order but said to go to another shop that did. Called they had one but when went they did not. They ordered. After 3 weeks I called they said they had a shipment and would mail it locally today. Four days later I called and was told they had it here and would mail it. Then a call that said they only had two and could not sell them and they did not know when they would get another one but it should be in the next two months. This demonstrates a lack of quality control and customer service. Not expected of a high end company. I regret buying this instead of anther Rolex.

I purchased the watch about 14 months ago. In that time I have returned it twice for repair with a recurring fault. Both times the fault was with the watch and not external damage.

The brand promises high quality but has not delivered that at all. I asked for a replacement watch but the jewellers will not do that and breitling have not offered.

After speaking to citizens advice, they have reassured me that if a product is assured as luxury or high quality such standards apply when buying the product. Therefore for it to be needing repair within the first year it conflicts directly with the trading standards that the brand markets.

I have even reached out to the Facebook page but had no response. I would appreciate a response if possible and also would like the trade association for which the company is linked.

Elliot Burnley

Purchased this watch on 10/31 at Diamond International, Puerto Maya, Cozumel for $3, 600. Upon evaluation by my GIA Appraiser, he discovered scratches on Crystal & on the Bevel above it. Watch has never been worn. Contacted CUST SVC USA (Jen and Margaret) who stated Warranty only covers inside of watch and would only advise to send to SVC Ctr. for evaluation, costing me upwards of approx. $500 - $700 to ship service, replace Crystal and "buff/polish-out" the Bevel. I purchased this watch based on Breitling's reputation. I should not have to pay to correct the flaws on a $3, 600 watch. I am requesting Breitling stand behind their Product and replace the Crystal & remove the Scratches at no cost to me.

Further to my previous email
I had problems with my braitling since day one.
Breitling should consider either fund me or exchange it.
My details:
Dr Alex Rahbar
32 Bowness Crescent
SW153QL, London, GB
Here comes some photos for the watch details.
My email
[protected]@outlook.com

MY PHONE NUMBER
+44)[protected]

I look forward hearing from you soon.

Regards
Dr A Rahbar

I bought a Breitling Colt in April 2017.

It was losing time from day one. I took it to an authorized dealer, who sent it to the manufacturer. It came back with the message that the watch may lose up to 6 seconds per day and is within tolerance.

The watch also stops completely when not on my arm. When use again, I have to set the clock and date.

I bought a very expensive watch and expected accurate time keeping, just to learn now that I have to live with the idea that it is okay if it loses time.

Not acceptable! Could anyone from Breitling assist or take it back?

I am writing to you regarding the above Breitling watch. My watch was purchased at Watches of Switzerland at Heathrow Airport Terminal 3 on 15th February 2014. On 7th June 2014 I was forced to attend your London-Stratford Store as the watch had come to a complete stop. (Ref RM-1697205-C9G5J). My watch was sent away and repaired. Due to the fact that I had only had the watch for 4 months and in order to "restore my faith in the Breitling name" it was returned to me with an extended warranty until 15th February 2017. No explanation was offered as to why my watch had completely stopped working

Shortly before the 14th March 2015 I was again forced to attend your London-Stratford store as on this occasion the bezel on my watch was loose and rotating in both directions.
(Ref RM-3037576-B2W0C) On attending the store I explained the issue to the store manager, Elena. She was extremely rude, obstructive and unsympathetic towards me and stated that I had clearly "bashed" the watch and as such it was not covered under my warranty. To say I was shocked and unhappy would be an understatement I had, had the watch for a little over a year and worn it normally, I had certainly not bashed the watch; it was my prized possession, having received it for my 40th Birthday. I left the store distraught having taken the managers details in order to complain. I wrote to Breitling and explained the circumstances. I was urged to return to the store where the watch would be taken in and sent for repair. I again attended the store and my watch was indeed sent off for repair. No explanation was given as to why the Bezel had come loose.

At the end of September 2017 I put my watch on and noticed that the Bezel was again loose and rotating in both directions. Rather than take the watch into the Stratford branch again I contacted Breitling directly and fully explained the situation via email detailing the two previous incidents above. They suggested that I send the watch directly to the service centre, which I duly did. Almost four weeks then passed with no word from Breitling regarding my watch repair. On 1st November I contacted the service centre and spoke with Karen Harvey, one of the customer services team. She informed me that no work had been carried out on the watch, as I had not agreed to the estimate.

At no time did I receive an estimate and I had been under the impression that as the fault with the bezel was a reoccurring fault with the watch any repair work would be carried out free of charge. Karen apologised that I had not received the estimate. Again I was left shocked and unhappy, I had sent the watch in on the understanding that the repair to the Bezel would be carried out free of charge. At no time had a charge for a maintenance service been mentioned. Karen stated that she would have to speak to her manager regarding the repair to the Bezel and the issue regarding the servicing of the watch. She advised me that she would contact me via telephone later that day or if not then via email. Two days went by with no phone call or email so I contacted Karen on 3rd/4th October. Again I explained the fault with the Bezel and that I believed as it was a reoccurring fault it should be repaired free of charge and surely due to all the problems I had, had with the watch over such a short period of time the service could be carried out as a gesture of good will. Karen contacted me by email a short time later and stated that she had now spoken to her manager. She stated that it was recommended that my watch be serviced as the rate was below tolerance, she went onto say that "there are several scratches and little knocks on the bezel which would be the reason the click spring on the bezel needs replacing".

I was now extremely annoyed and requested a replacement watch or a full refund of the purchase price.
I then received a letter from Breitling. It was titled 1st Reminder and went onto explain that as yet you had not received a response to the estimate you sent out?

It explained that a service was recommended at a cost of £178.02 and also that an exchange of the crystal should be carried out but that this was optional work, this was costed at £259.20. So in total Breitling were recommending I spend £437.22 on my watch when all I wanted was the bezel repaired due to it being a fault with the watch.

The implication throughout most if not all of my dealings with your sales and customers services team is that this is somehow my fault and due to normal wear and tear of the watch that the bezel spring has failed twice, not to mention when the watch completely stopped working a mere 4 months after the date of purchase. I have since spoken with Nicky Reynolds a customer services manager she also implied that due to marks and scratches on the bezel that I had bashed my watch and that it was obviously for this reason that the bezel spring had broken again. I am now livid, how dare she imply that it was due to me "bashing" the watch. I have worn the watch off and on since I bought it as any normal person would be expected to do, of course it has had minor bumps and scratches, how could it not.

As previously mention I received the watch as a 40th birthday present and it was my most prized possession. Breitling are sold as "instruments for professionals" I have spent the last 6 years as a Counter Terrorism Specialist Firearms Officer in the Metropolitan Police, surely these are the type of professionals you want wearing your watches. I bought into the Breitling brand, as I believed they were watches of excellence built to the highest standards. When I chose a Breitling watch I thought that it would last me a lifetime, Iv even put it in my will to pass onto my son when I die. I believe that there is an inherent fault with the watch; I have lost faith not only in my watch but also in the Breitling brand as a whole.

Since I bought the watch I have had to return it three times for repair for two faults, one of which has reoccurred surely a watch of this supposed quality should not develop the same fault within 2 years. The original repair that was carried out could not have been to a very high standard if the same fault should reoccur. Is this a fault with the manufacture of the Sea Wolf Brand or is this fault unique to my watch? I have owned the watch for a little over 3 years and it has had 3 faults, surely this can't be right. I bought into the Breitling Brand as I was led to believe that it was one of the top watchmakers in the world. Although my Breitling was by no means the most expensive watch in the Breitling range it was still a lot of money and I expected it to give me many years of pleasure, instead I am left with a feeling that I have purchased a "lemon".

My trust in the Breitling Brand and your customer services team has been completely eroded over the last 3 years. What I want is a full refund of the purchase price of my watch or at the very least a replacement watch.

I would also like an honest reply to the question, How would you feel if you had spent £3000 on a watch and it had broken three times in 3 years?
I also own a Casio G Shock which I am now forced to wear, I have owned this watch for over 10 years and I have never had any issues or faults with it.
I have spoken with citizens advice and a solicitor regarding the Sale of goods act 1979 and understand that as I purchased the watch from Watches of Switzerland I have to contact them regarding a refund however the fact remains that it is a Breitling watch and you provided that watch for them to sell to me. Surely you will agree that the standard of this watch and the service I have received fall far below a satisfactory standard for a prestige brand like Breitling. I am hoping that this complaint will be treated with empathy and understanding as up to now that has been seriously lacking in all my dealings with your staff.

I trust that this will be dealt with as a matter of urgency and I look forward to hearing from you soon.

Hi,

My wife has a Breitling A77380BR watch. The watch worked fine for 10 years without any problems.
Six months ago, my wife brought the watch for Battery replacement to the Israeli local agent (Padani). Since then the watch does not work properly. It is harry few hours a day. She already brought the watch for repair 6 times and it still not fixed. After last time, the watch completely stopped working.
Not sure I understand why luxury watch company like Breitling works with such unprofessional Agent that cannot solve the issue for such a long time.
Please advice How to proceed from here.

Asher Golomb
+[protected]
asher.[protected]@gmail.com

So disappointed!
I went into Jewelers ready to buy this watch based on the pictures shown on the Breitling website. When the salesperson pulled out the Horizon Blue with diamonds faced watch, the face was an ENTIRELY different color than what is shown on Breitling website. It’s actually more dark grey and BARELY ANY BLUE. so so sad. I thought I would be going home with the watch on my wrist today.

Breitling, please, please, please get your blues right! Ladies love your watches too! In the men’s collection Breitling has a Metallica Blue Chronomat which is an actual blue and very nice.

Fix this soon!
Jodi

On 28 August 2017 I went to the Breitling Service Center at The Weld, Kuala Lumpur, Malaysia. The purpose of my visit was to replace the leather straps and also the dials on the watch.

Upon waiting for the receptionist to provide me with the fee quote and the availability of the required parts, I was informed that the dials were unavailable and an order needed to be placed from Switzerland. I had agreed to this.

With regard to the leather straps, I was informed by the receptionist that I should return to the Service Center on another date as "the Manager had left and took away the keys" to the cabinet which contained the leather straps. I proceeded to inquire whether they would be able to confirm whether the item was available as I had no difficulties in remaining there until the leather straps were replaced. In response to my query, I overheard the customer service assistant yelling in the background to the receptionist that "tell her that I don't know, just tell her I don't know, I cannot remember" in the Mandarin language with the intent and tone of shooing me away from the premises. I mentioned to the receptionist that I would appreciate it if they would be able to inform me on the availability of the leather straps prior to me having to come back to the Service Center without achieving my intended purpose.

I understand that there may be events which would prohibit the customer service assistant from attending to my requirements. However, as a reputable watchmaker, I would have expected more tact, courtesy and professionalism to be displayed by the people representing the brand towards its customers. Additionally, an inventory should have been kept with regard to the items which are available or unavailable at the Service Center rather than giving the answer of "I don't know".

i bought the watch 2 years ago and it worked fine until last April when it shows no synchronization between the digital and analog displays
so i took it to the local dealer which sent it to Qatar workshop as they do not have a work shop in Riyadh-KSA and it took 2 month for overhaul it
now i find the same problem again
so i went back again to the dealer which did not help me and told me leave your mobile number and we will contact you but this never happened
i invested more than 6000 $ in a watch that did not work for more than 2 years
IS THIS BREITLING?
I AM REALLY DEPRESSED AND FRUSTRATED

I purchased a Galactic 36 Automatic Breitling watch on 30th May 2017
COSC: 6072219
A3733053/A717
A week ago, which is under two months after the purchase, I noticed a split in a strap which was quite noticeable. I am very disappointed with the quality of an expensive luxury piece as this to have a cheap lousy made straps which don't last even two months. I looked after the watch and never wore it whilst swimming, washing up, showering and always made sure it doesn't get wet when washing my hands! Yet still I ended up with a nasty looking split. I would like you to take an action on and perhaps re-consider your strap supplier it damages Breitlig reputation as well as ruining customer experience. I know that strap isn't always covered by 2 years warranty, however my case is less than 90 days from the purchase date and should fit within your return policy. Therefore, I would like to have my strap replaced or receive a full refund for it.
I am looking forward to your reply.

Kind regards,
Alexandra

To whom it may concern,

Im emailing your esteemed company to complain and report a recent very disappointing issue.

I have purchased a Breitling time piece from your boutique in riyadh, saudi arabia, shortly after the purchase was made 2 weeks to be exact, as i was walking out the door my wrist lighting hit the door i lift my wrist up to look if i caused any scratched it, the surprise was that the dial got lose and stopped working.

Took it to the boutique, they said it needs to be sent to another country (Qatar) to be fixed, and that it will take minimum an entire month, which is very frustrating and disappointing.

How does the company not have a service center in saudi arabia?

More importantly how would such damage occurs to this time piece with the company's proven historical high reputation?

I am extremely disappointed in many aspacts and i hope this issue can be addressed as soon as possible from the head office as the employees in riyadh lack communication and the boutique in riyadh lack expertise and in house maintenance.

Ahmad ahaj ibrahim

Liars,
Estimate that is far from reality
I don't recommend to anyone to deal with them,
Their supervisor is super mean (Margaret)
Not helpful, and simply not professional,
For example,
She said they can't touch my bezel since it has aftermarket diamonds (even that I told them before I sent) and it can effect the water resistance if the watch!

Tried to charge me 600 on a new none diamonds bezel and than after I didn't want to they told me its broken,

Long story short, stay away if you have a choice .

Hi, my name is Limor Netzer,
My phone number is [protected]

I gave full description​ of my watch before I sent it,
I was in writing with a women named Nicole (Nikki)
Explained to her that my watch has aftermarket dial that I want to change to factory(black color)
And full service, also explained my watch bezel is factory but with aftetmarket diamonds on it if they can still service, she said yes absolutely .

When they inspect the watch they said they have to replace the bezel because it has aftermarket diamonds on it and it's not rotating,
My bezel was rotating perfectly, it's my daily watch .

Now they want to send the watch back to me with a bazel that is not rotating when it was perfectly fine when I send it.

I send my watch because it was time for service
It was fully functional and Even keeping good time,
I was also worried about the guskets that may effect the water resistance but fully functioning and I'm Jewish, religious and I swear to you on the Bible that I'm telling the truth.

So not just they wasted my time and money,
(Shipping cost me $40)
And they told me they can service it with all the info that I gave, they also returning me the watch with a bezel that is not rotating.

The bezel is factory and it was rotating smoothly
With no problems and I refuse to get it back damaged.

I even told them they can service it without touching the bezel at all but they refuse and made me feel that I lie to them in regard to the bezel condition,

I simply wanna get it back in the same condition
It was when I sent it, my bezel was rotating and that's how I want it back.

Dear SirMadam,
In July 2016 my wife bought me the mentioned watch for my 45th birthday, that watch was BEST gift of my life as I wanted and sometimes dreamed to have Breitling watch all my life, and finally I got it...
Few months after I've received the watch (Super Avengers 2, COSC:2794409, A1337111/BC29, chronometre) I've noticed that every few days I need to set up the time as the watch is moving forward faster then it should, I have talked with the shop that the watch was purchased at (Shaully Jewelry in Israel) and I was told to keep tracking it which I did, unfortunately the situation didn't changed, and after 2 months I went back to the shop with the same complaint the shop owner then told me: "All Breitling chronometer watches are NOT accurate as they are not running on battery" I was shocked from that answer since we purchased one of the most expensive and best watches in the world and I have to set the time every few days since it's NOT working accurately? I didn't accept that answer so I was asked to leave the watch there and they will send it to Breiling dealer in Israel "Padani" for "general checking & calibration" as I was told it will solve the problem,
The watch came back from "Padani" few days after that and followed it up but nothing have changed, the watch is still NOT accurate and I have to set it by my self every few days and it's very uncomfortable and NOT acceptable as I paid for that watch almost 7000$ and for our family it's 2 months salary!
Please guide me and support me, what should I do next?
I will not keep that watch if your answer will be the same "The chronometre watches are not accurate",
I need a solution.
Best Regards,
Michael David.

In December of 2014 I purchased a Breitling watch as a Christmas present for my son (a 2nd year Law With Spanish, & Spanish Law at the University of Nottingham).

My son was delighted with the watch and was extremely proud to wear it. He took great care of it and never wore it whilst swimming, showering, or working in a watery environment (cooking or cleaning).

In June of 2015 he left the UK to study in Spain (Valencia) and elected to leave his watch at home due to its value.

On returning Christmas 2015 he wore it for a 2 week period, however left it at home on his return to Valencia.

On returning from Spain in July 2016 he began to wear his watch again. At this point he noticed a split developing in an area of the strap midway between the buckle and the locating pin in the lugs.

He brought the split to my attention and on reviewing it, it was apparent that the split was located in a position where the strap was not being subjected to mechanical strain.

At this point he had worn the watch for a period of approximately 6 months although he had actually owned it for 18 months.

I suggested that he return to the retailer with the watch for them to examine the damage and its location. The retailer in question Beaverbrooks in Meadowhall Sheffield conceded that the split was not in a position where it would be caused by any mechanical stress or strain, however they stated that straps are not covered under the 2 year Breitling International Warranty.

I took this opportunity to review the warranty document and could find no exclusion of straps from the warranty, there was a comment that “fair, wear, and tear is however excluded”.

From this I interpreted that since the split is in a position not subject to mechanical stress/strain then it could not be caused by “fair wear and tear”.
I accept that the wear characteristics displayed around the buckle area would be subject to such forces and felt that this area displays wear patterns commensurate with wear of ~ 6 months.

I therefore asked Beaverbrooks to return the watch to the Breitling service department to determine how the split had occurred.
Subsequently to this I received feedback in the form of an estimate of necessary work totalling £178 inclusive of VAT.

Along with a comment:-
“Please note. As with any leather goods their lifespan varies according to wearing conditions. A genuine leather strap in calfskin or crocodile is no different to a pair of shoes, gloves or bag: when plunged into water, it will deteriorate prematurely. In addition to this exposure to cosmetics and perspiration will certainly hasten the ageing process. A leather strap can last from a few months to several years depending upon conditions of wear.”

I reviewed this statement and investigated whether the watch had been immersed in water, and this isn’t the case. It has not been worn whilst, swimming, showering, washing-up, car cleaning, etc..

My son is a University Student and as such is not involved in any form of activities that can generate heavy wear characteristics.

Other leather goods that he uses on a day-to-day basis do not display heavy wear characteristics; neither is he a prolific user of cosmetic products; or is he involved in activities that result in the generation of large amounts of perspiration.

I sought to compare the wear characteristics exhibited on the strap with wear characteristics that are apparent on a pair of Church’s brogues that I purchased in 1980 - the brogues show signs of wear (worn regularly over the last 36 years) however there are no visible splits or point of failure in them.

I also compared them to leather bags owned by my wife for upwards of 25 years, and gloves owned by both of us and worn through winters for periods exceeding 10 years; that similarly do show signs of wear but have no visible splits as is apparent in the watch strap.

From these comparisons of “fair wear and tear” I concluded that the split in the strap could not be a result of “fair, wear, and tear”.

With this in mind I contacted the service department with a view to explaining this scenario, and in an attempt to establish how this split has occurred.

I have repeatedly asked the question “what force has been applied in this area of the strap to cause this split” - I have been refused feedback on this particular point by each member of the service department I have spoken to.

I do not think this is an unreasonable request.

I have received comments that their are stains commensurate with sweating on the inside of the band - I feel that this is reasonable if a watch id being worn for a period. Again my concern is regarding the split and how it has occurred.

I had it repeated to me that “straps are not covered under the Breitling International Warranty” - I referred the manager of the Service centre in Tunbridge Wells to the section of the Breitling.com website that described the 2 year warranty and the exclusions -
straps are not stated as being excluded.

I repeatedly asked how this split has occurred since it is in a position not subject to stress or strain, - she refused to discuss how this could occur and reiterated the signs of wear in other areas of the strap and the indication that the watch had been worn as displayed by discolouring of the lining.

The only thing I was offered was the same type of strap at a cost to me of £178 - I attempted to discuss whether this seemed an appropriate value for money solution £178 for 6 months wear - representing costs of £32 per month. The comment back was “I am not prepared to discuss mathematics with you” - as a PHD mathematician and a research scientist at Rolls-Royce Aero Engines I was quite disappointed at this.

The purpose of this discussion was an attempt to establish if there are more appropriate solutions to the issues manifested by the excessive wear and splitting occurring in the strap - however the only solution offered was the same strap at a cost of £178 which appears to be not fit for purchase.

I am extremely disappointed in the way I have been treated throughout this process, I was under the impression that Breitling is a company that values customer satisfaction, and set high standards by it..

I am extremely concerned as to why your staff will not discuss how a split has occurred and how it can be avoided in the future - outside of the only advice which was left as a message on my answer phone suggesting the watch should be kept in a drawer and only worn 2 or 3 times a year.

I am open to appropriate suggestions as to how we can progress this matter as I feel that a Breitling watch with an going monthly cost of £32 per month which I was not made aware of as ongoing costs at the time of purchase,

From this it implies that it is “unfit for purpose” to operate as a wristwatch to be worn on a daily basis. I feel that I must raise this issue with Hitachi Finance and Beaverbrooks to make them aware of my disappointment and findings regarding my attempt to interact with the Breitling Service department.