Deliberate switching product at the time of delivery
On 29 Jan 2024 around 9.30 pm, we bought Suisse 1 Ounce Fine gold from Luvenus WZE (jewellery) at Singapore Changi AirportTerminal 3, before our flight from Singapore to Auckland for $3,078. We selected Legend of the Azure Dragon of the Lunar Legend Series, since it was a special one and insisted on that piece only. They said there was only one piece and...
Service
Around June 02 I order this heart shaped earrring the price was $200 with 10% discount so balance I had to pay $181 so I paid $30 so balance left with $151 since they say I got 6 month time to pay it, today September 26 I came to to pay full and take the my earring today so the people easily can say the earring is damage ask me to take another earring it's almost the same price but I had to pay another $164 so I feel like they are cheating my money if I don't get the answer about this issues I will need to make another complain about this company I am a singaporean. And your the customer service they very bad treated very low . Please educate your people there . Worst service I ever seen.
gold necklace
They sold me a Rose gold necklace by claiming as 22 carat pure gold necklace for the price S$1690(24.53 gms ) on Feb 19th at 11.15 pm before my departure to USA on SQ022 .
Rate was calculated on pure gold price plus making charges however the piece has rose gold leaves .
This is simply to cheat the customers who are about to depart your terminal and has no time to rethink or Google for the genuinity of the item as I thought in Singapore, no one cheats any, as your laws are very strict .
Is Luvenus Jewellery legit?
Luvenus Jewellery earns 91% level of Trustworthiness
Perfect Trust Endorsement: Luvenus Jewellery achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Luvenus Jewellery. The company provides a physical address, 6 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Luvenus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Luvenus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Luvenus.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Luvenus Jewellery, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to Luvenus Jewellery has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We found that the technical contact email address for Luvenus Jewellery is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
- The use of a free email address for contact on luvenus.com may be a red flag indicating potentially unreliable or fraudulent activity.
Overview of Luvenus Jewellery complaint handling
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Luvenus Jewellery contacts
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Luvenus Jewellery emailsenquiry@luvenus.com100%Confidence score: 100%Support
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Luvenus Jewellery headquartersChangi Airport № 026-110-2, Terminal 2 Departure Transit Lounge, Airport Boulevard, 819643, Singapore
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Luvenus Jewellery social media
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