CB Travel and Vacations Bravofly Complaints #2-21

Bravofly review: Voucher useless – booked via Skyscanner, but can't use the voucher there ( 1 comment)

Sergey Wulech of US

Oct 17, 2026 7:37 pm UTC

Verified customer

Review updated: Oct 19, 2026

Featured review

I booked Wizz Air flights through Bravofly, via Skyscanner. Wizz Air cancelled the flights more than two weeks in advance. Instead of a cash refund, I ended up with a Bravofly voucher.
The irony: Bravofly was happy to take my money through Skyscanner, but the voucher cannot be used for bookings made through Skyscanner. It only works directly on Bravofly's website, where the same flights cost about US$100 more. In practice, the voucher is worth far less than what I paid. Nobody explained this when it was issued.
I asked to convert the unused voucher into a cash refund, as EU passenger rules allow for cancelled flights. One agent closed the chat while I was still replying. Another kept repeating that "the refund was processed as a voucher", then wrote "No, I cannot process a cash refund", refused to escalate, gave no case number, and closed the chat. A phone agent hung up on me.
If your flight is cancelled, insist on a cash refund and never accept a voucher. Book directly with the airline if you can.

Recommendation: Book directly with the airline. If a flight is cancelled, demand a cash refund and never accept a Bravofly voucher.

1 comments

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J. Bordelon

1 complaint

3 comments

J. Bordelon

Oct 19, 2026 9:00 am UTC

Verified customer

Do not accept the voucher. Under EU Regulation 261/2004, a cancelled flight means you are entitled to a cash refund within seven days, and a voucher is only valid if you explicitly agreed to it. Send one written email to Bravofly and copy Wizz Air. Include your booking references, the cancellation notice, and proof of payment. State clearly that you did not consent to a voucher and demand the cash refund within seven days. Ask for a case number in writing. If they refuse, file a complaint with the national enforcement body for the departure country and with the European Consumer Centre. Also ask your card issuer to open a chargeback for services not rendered, since the voucher cannot be used for your original Skyscanner booking. Keep every chat transcript and the closed-chat evidence.

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Oct 19, 2026
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